hr tech 2014 - hcm comes to stay at texas western hospitality
DESCRIPTION
ADP & Texas Western fostering a relationship focused on Strategy, the combination of Software + Service, & Results. Guest speaker Mark Benjamin of ADP, speaks on Unlocking Business Potential as well as Business partnership, Achieving objectives, Open Communication & Respect and appreciation for challenges and opportunities.TRANSCRIPT
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HCM Comes to Stay at Texas Western Hospitality
HCM & Workforce Management
Presented by: Lisa Larson, COO, & Paige Sears, Director of HR, Texas WesternMark Benjamin, President, ADP Global Enterprise Solutions
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HR TECHNOLOGY® CONFERENCE & EXPOSITION • OCTOBER 7 – 10, 2014ADP: A Global Partner to Business
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• ADP serves more than 610,000 clients across 100 countries
• Reaching 99% of workers employed by multinational companies
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HR TECHNOLOGY® CONFERENCE & EXPOSITION • OCTOBER 7 – 10, 2014
• 3 million mobile users
• Full suite of HCM software and services
• 1998: First cloud offering• Today: 450K clients in cloud
Evolving to Meet Global HCM Trends
• Benefits-administration: 15 million lives covered
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HR TECHNOLOGY® CONFERENCE & EXPOSITION • OCTOBER 7 – 10, 2014
• Strategic• Marriage of software + service• Results-focused
The Texas Western - ADP Relationship
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HR TECHNOLOGY® CONFERENCE & EXPOSITION • OCTOBER 7 – 10, 2014
Lisa Larson Chief Operating Officer
Paige SearsCorporate Director of HR
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HR TECHNOLOGY® CONFERENCE & EXPOSITION • OCTOBER 7 – 10, 2014
Texas Western: Be Extraordinary
• Lodging developer, owner and management company
• 30 years of successful history• 36 hotels across Texas and the
Western U.S.• Hilton and Marriott• Responsible for end to end
operations • Team of ~1,200 associates
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HR TECHNOLOGY® CONFERENCE & EXPOSITION • OCTOBER 7 – 10, 2014
Our Vision
To be the BEST hotel management company
• Where people want to work,• Guests want to stay,• Owners want to invest,
& together we grow!
Company Priorities &
Goals
Profit$
Guest Satisfaction
Market Share
Associate Engagement
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HR TECHNOLOGY® CONFERENCE & EXPOSITION • OCTOBER 7 – 10, 2014
Our HCM Objectives
• Attract and retain the best associates and managers
• Provide career development opportunities and build bench strength
• Offer competitive and compliant benefits options with easy enrollment
• Create SOPs to drive productivity• Enable visibility into the information we
need to most effectively run our business• Accommodate business changes efficiently• Technology that integrates
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HR TECHNOLOGY® CONFERENCE & EXPOSITION • OCTOBER 7 – 10, 2014
Life Before ADP• Recruiting new associates left
paper trail and full inbox• Communication with our diverse
associate team was a challenge• Compliance: an ongoing concern• Decentralized processes across
properties limited flexibility and made reporting difficult
• No place to store forms, policies, processes, or job descriptions
• Unable to effectively enforce accountability
Life After ADP
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HR TECHNOLOGY® CONFERENCE & EXPOSITION • OCTOBER 7 – 10, 2014
Driving productivity
Operational benchmarks & goals
Tax credit realization
Focus on quality hires and reduced turnover
Visibility performance by property, region, role
Streamlined open enrollment process
Partnering with ADP to Be Extraordinary
Company Priorities & Goals
Profit$
Guest Satisfaction
Market Share
Associate Engagement
Career Center
Business agility with complete HCM solution
Best practices and peer networking
Improved associate communications
Automated and mobile workflows
www.HRTechConference.comwww.HRTechConference.com 11
HR TECHNOLOGY® CONFERENCE & EXPOSITION • OCTOBER 7 – 10, 2014
Driving productivity
Operational benchmarks & goals
Tax credit realization
Focus on quality hires and reduced turnover
Visibility performance by property, region, role
Partnering with ADP to Be Extraordinary
Company Priorities & Goals
Profit$
Guest Satisfaction
Market Share
Associate Engagement
www.HRTechConference.comwww.HRTechConference.com 12
HR TECHNOLOGY® CONFERENCE & EXPOSITION • OCTOBER 7 – 10, 2014
Streamlined open enrollment process
Career Center for career advancement
Best practices and peer networking
Improved associate comm’s
Automated and mobile workflows
Partnering with ADP to Be Extraordinary
Company Priorities & Goals
Profit$
Guest Satisfaction
Market Share
Associate Engagement
www.HRTechConference.comwww.HRTechConference.com 13
HR TECHNOLOGY® CONFERENCE & EXPOSITION • OCTOBER 7 – 10, 2014
Being Extraordinary with ADP Vantage HCM
Company Priorities & Goals
Profit$
Guest Satisfaction
Market Share
Associate Engagement
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HR TECHNOLOGY® CONFERENCE & EXPOSITION • OCTOBER 7 – 10, 2014
The Platform: ADP Vantage HCM• Payroll• HR • Benefits • Time & Attendance• Recruiting (VE)• Background Screening &
Drug Testing Services• ADP Tax Credit Services
• Data Analytics• Mobile Tablet• Electronic I-9 and e-verify• Employment verification• Unemployment
Compensation Mgmt.• 401(k) Retirement Services• ACA Manager
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HR TECHNOLOGY® CONFERENCE & EXPOSITION • OCTOBER 7 – 10, 2014
Recent Actions – A Busy Year!
• Clock installation for the hotels
• Manager report access
• Analytics activated
• ADP Mobile Application rolled out
• Turnover reports created
• ADP ACA Manager in progress
• PTO grants change from bi-weekly to daily
• 2014 Annual Enrollment (2x)
• Hotel setups/transfers
• Roll out electronic e-I9 and eVerify to the hotels
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HR TECHNOLOGY® CONFERENCE & EXPOSITION • OCTOBER 7 – 10, 2014
Looking Ahead – HR
• Complete ADP Analytics rollout
• ADP Benchmarking• ADP Document Cloud• Move to ADP Recruitment
Management• Assessment
• Performance Management
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HR TECHNOLOGY® CONFERENCE & EXPOSITION • OCTOBER 7 – 10, 2014
Unlocking Business Potential Together
• Business partnership• Share priorities and assist with achieving objectives• Open communication and accessibility• Respect and appreciation for challenges and opportunities
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HCM Comes to Stay at Texas Western Hospitality
HCM & Workforce Management
Presented by: Lisa Larson, COO, & Paige Sears, Director of HR, Texas WesternMark Benjamin, President, ADP Global Enterprise Solutions