Slide 1

lessons I learned in hr the hard waySHRM- Rome, GeorgiaGary Wheeler, SPHR, GPHR, CCP, CBPRome SHRM Chapter MeetingMarch 2007

Business BackgroundRestaurant Manager & Area Manager Shoneys Big Boy EnterprisesPizza Hut, Inc. United Parcel Service Industrial Engineering, Operations and Human ResourcesDistrict Human Resources Manager:Central Tex - San Antonio, Texas North Ohio - Cleveland, Ohio West Long Island - Brooklyn, Queens, Bronx, Westchester, NY

The Virtual HR Director, LLC

#1 Business Consulting Services Franchise in the WorldOver 1,000 Coaches Globally27 Coaches in GeorgiaRanked 43rd Top Global FranchisesWe are individual business ownersWe share intellectual capital

Business Coach and HR ConsultantThe Virtual HR Director, LLC

3

Education University of Maryland University CollegeB.S. Human ResourcesMasters Business Administration (MBA)The Virtual HR Director, LLC

Non-Profit Associations

HRCI Board 2002 2005 WorldatWork Comp Adv Board 2002 - 2007President of SHRM-Atlanta 2005SHRM-Atlanta Board - PresentGeorgia State Council SHRM PresentAtlanta Community Food bank 2002 - PresentThe Virtual HR Director, LLC

ObjectiveEdutain youMy perspectiveThink about your organizationCommunicationFriends or FoesHR ProfessionalLife in HR situationsThe Virtual HR Director, LLC

Communication

Crumb Catcher CriticInterpret the goal and behaviorAsk with appreciationDont be afraid to apologize

The Virtual HR Director, LLC

Cooking in My HutCross train anyone and everyoneSet high expectationsInstill trustBetter than when you are there

The Virtual HR Director, LLC

Chewy MistakeDocument mistakesDocument retrainingShow extreme empathyNothing personalTake as long as you needGet the person to understandGet the person to resignReplace the person with a like personThe Virtual HR Director, LLC

Orientation ExpectationsBeware of negative messagesThe law of primacyEmbrace diversitySet expectationsProfessional program

The Virtual HR Director, LLC

Adult LearningHow are you training your employees?Lucky Strikes Mean Fine TobaccoLectureShowMake them do itFollow upTrain and retrain

The Virtual HR Director, LLC

Adult Learning todayComputer based pre-courseInstructor led facilitationTable discussionsRole playsOn the job implementationFeed back from participantFeed back from trainer/manager

The Virtual HR Director, LLC

Critical TrainingEmployee handbookPolicy book (management)Sexual HarassmentBusiness Conduct and ComplianceIntellectual PropertyEEO/AAThe Virtual HR Director, LLC

Annual TrainingSexual HarassmentBusiness Conduct and ComplianceIntellectual PropertyEEO/AAThe Virtual HR Director, LLC

Talk, Listen, CommitFormal Semi-annual TLCsInformal TLCsYou talkI will listenWe commit

The Virtual HR Director, LLC

People Issues

The Virtual HR Director, LLC

3 by 5s vs. 2 by 4sThree perspectivesEmployeeSupervisorCompanyFive Levels of intensityI would like to talk with youI want to talk with youI have to talk with youI need to talk with you We need to talk

The Virtual HR Director, LLC

Ray Danner TacticsMake an impressionConsistent in your approachWind the clock tight but not at the expense of peopleSet high expectations in quality and performanceTake issues head on

The Virtual HR Director, LLC

Steve Jensen Methodology Hi D, Hi I, Hi C, Hi SStrictly businessNothing personalTake the bullet

The Virtual HR Director, LLC

Build Team RelationshipsTeam BuildingBowlingFishingSoup kitchenRide-a-longHomeless shelterFood bank

The Virtual HR Director, LLC

Business ExposureAssign people to work in other departments and operationsHave other departments speak to the orientationMeet peers and players in other groupsInternal announcements of new peopleThe Virtual HR Director, LLC

Why Do People Leave?Which is the # answer?

Supervisor/BossOpportunityMoneyThe Virtual HR Director, LLC

Why Do People Leave?It Depends

OpportunityMoneyThe Virtual HR Director, LLC

What is my path?If I can not get another job here, I will go somewhere else..Design career pathsAllow individuals to move into other positions with easeMake this a part of the career development process

The Virtual HR Director, LLC

Career DevelopmentIs there a formal process?Do managers understand it?Do employees understand it?Are there annual meetings?Is it a legitimate process?

The Virtual HR Director, LLC

Friends or Foes

Govt RelationshipsEEOCState Division on Human RightsOSHAOffice of Federal Contract and ComplianceIndustry specific (DOT, Health, etc.)The Virtual HR Director, LLC

They Dont Let GoOSHAs # 1 CustomerEEOCs # 1 CustomerDOTs # 1 CustomerFAA/TSAs top ten CustomersThe Virtual HR Director, LLC

CBO RelationshipsNational Urban LeagueLocal Urban LeagueNAACPNational Hispanic ChamberLaRAZAOCANational Disabilities AssocGA State Supplier Diversity ProgramThe Virtual HR Director, LLC

Food for ThoughtShoneysTexacoDennysThe Coca Cola CompanyWal-MartThe State of South CarolinaThe Virtual HR Director, LLC

HR Professional

HR Master

The Virtual HR Director, LLC

33

Required KnowledgeHRThe Business - OperationsOperational P&LAll Operational RatiosHuman Capital RatiosNew hire, Training, Turnover, etc.Understand the latest technologyThe Virtual HR Director, LLC

Required SkillsLeadershipStrategy developmentProject managementTeam facilitationConflict resolutionCreate a climate for motivationCreate a culture of inclusionUtilize the latest technologyNetwork (in and out of company)

The Virtual HR Director, LLC

Required AbilitiesCommunicationAnalyticalFlexibleHave funCreativeUtilize the latest technology

The Virtual HR Director, LLC

Understand the NumbersNumber of LeadsxConversion Rate=No. of CustomersxNo. of TransactionsxAve. $$$ Sale=RevenuesxMargin =Profits4,000x25%=1,000x2x$100=$200,000x25% =$50,000The Virtual HR Director, LLC

37As you bring up the formula again, get them to call it out. Then point out the difference between the red and white symbols. Remember the equals sign, youcan only change 5 things. Heres another one where theyll notice how theyvebeen focussing on the wrong areas.As you put the numbers up, remember to ask them for the calculations, and besure to explain how some are averages and you know that theyll have $5 and $5,000 sales etc. Now, heres where you win them over completely.

Hurdles and Best Practices

Romance at WorkPeers the big argumentCustomers brown hunkOff duty fdr driver at lunchSH Boss-SubordinateCS in OhioSH EnvironmentOre

The Virtual HR Director, LLC

Violence in the WorkplaceVIWP PolicyBoss & employee duke it outShoot out in the BronxHelper defending the shieldEmergency Response ProtocolZero tolerance is best policy

The Virtual HR Director, LLC

Best PracticesHR Cross-functionalVisionMissionHR Cross-functional strategyHR is easy to do business with HR understands our needsThe Virtual HR Director, LLC

Best PracticesAnnual HR compliance auditAnnual best practices auditAnnual ERILine management CSITimely annual reviewsQuality annual reviews by trained supervisorsProactively teach supervisors how to document

The Virtual HR Director, LLC

Questions?The Virtual HR Director, LLC