© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

Change the game: IT SPM for the Agile Enterprise Kevin Leslie

Service and Portfolio Management Director,

HP Software, EMEA.

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SPM: Simplify the Management of IT Services

Strategy to Portfolio

Requirement to Deploy

Request to Fulfill

Detect to Correct

Strategy, Planning & Governance

Application Lifecycle Management

IT Service Management

Business Service Management

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Customer Ecosystem

Lines of Business

External Suppliers

Soci

al C

omm

unit

ies

IT IT

Hosted Services

Cloud Services

Outsourced Services

Communication Services

Human Resources

Multi-Supplier Integration

Hybrid Delivery – On-Premise & Cloud

Central IT

IT Operations CIO Office PMO /Agile Helpdesk

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The Five most common business requests this drives:

1. Self Service/Collaboration/mobility – enhanced end-user experience

2. Managing Suppliers and the Application Portfolio

3. Software Asset Management – compliance and reducing cost.

4. Reap the benefits of the Cloud.

5. Support of Agile Project Management – with PMO governance

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BUT what are the Four catalysts for investment?:

1. End of life of the IT tooling.

2. Efficient IT – an audit of processes. Benchmark of agility and cost.

3. Change in the IT supplier.

4. Need to reduce cost.

Enhanced end-user experience Self-Service Service Cataog Collaboration Mobility

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Tablet Support

Service Manager Self-Service

Project & Portfolio Management

Tablet Support for SRC and PPM

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Smartphones Mini Apps

Project & Portfolio Management Apps

Service Manager Apps

Use Case Focused Smartphone Apps

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Social Self-Service

Simple Search, Social, Contextual Feeds (Knowledge, News, Incidents, …)

Managing Suppliers and the Application Portfolio

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Service Provider Governance Supplier Relationship Management | Provider On-boarding | Supplier Management

Service Design Availability | Capacity Service Continuity | Access Management

Service Operations Operations Management | Event Management | Metrics Management

Enabling an effective and mature service integration capability

HP Service Integration and Management (SIAM)

Retained strategic capabilities to interface with lines of business and to manage the service lifecycle

Tactical capabilities for cohesive service delivery across service providers

Operational capabilities for technical excellence in coordinating issues and activities across service providers

Demand & Supply Chain Management

Service Orchestration

Operational Integration

Demand Management

Portfolio Management

Strategy & Goal Alignment

Business Service Management

Financial Management

Business Relationship Management

Service Integrator Governance

Service Architecture

Service Transition

Service Asset & Configuration Management

Self Service Management & Global Support

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GOAS – Transform a UK Ministry end-to-end logistics support chain to drive a high

performing schedule-driven logistics program

– Increase overall efficiency while reducing costs

SOLUTION – Streamline and rationalize >50 separate supplier contracts

– Integrate approximately 250 applications from suppliers

– HP IT Performance Suite to automate and govern SIAM processes

– HP Software Professional Services for strategy & implementation

RESULTS – Reduction of defects and improved customer satisfaction

– Reduced complexity and optimization of service effort and costs

– Cost-effective compliance with regulatory & industry requirements

– Increased transparency for unambiguous issue escalation

SIAM case study

Logistics contract

Software Asset Management – compliance and reducing cost

SAM self service for End User @ SAP Julien Kuijper – SAP IT Manager Asset and License Management April 2013

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SAM Maturity levels for Asset Type “Client SW”

Seemingly randomly

Reactive

Proactive

Managed Optimized

• Incoherent data • Incomplete

processes & supporting tools

• Synchronized SW asset inventory • Manual aligning of SW assets / entitlements

• Target compliance • Managed inventory • Processes, • SW Asset / supporting

tools are operational

• Automated SAM (cost, lifecycle, usage ..)

• SW Asset are linked to contracts

• SW Assets are measured, and reported

• Full cost control • Automated &

continuous optimization of usage for all asset types

Supporting Tools

Team

Procedures

Process

Level 1

Level 2

Level 3

Level 4

Level 5 SAM Maturity levels

(Works for any Asset Types)

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Recipe for compliance

Self Service via SCI

Software Compliance Campaigns

Supporting Tools

Team

Procedures

Process

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Figures and potential cost avoidance examples

Installation with PO: Money spent “correctly” Installation w/o PO: To be spent (compliance) OR reduced by SCI PO w/o installation: Potential for cost avoidance by usage of SCI Potential savings: Saving if SCI is used to Reduce the installation w/o PO and Licenses un-installed are sent back

True Up this

Not this

For SW title 1

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Universal Discovery for ORACLE Licensing

ü An Oracle-verified solution for collecting and summarizing license information about Oracle Databases (version 8+)

ü Co-developed by Oracle License Management Services (LMS) and

HP Software.

ü A unique solution that enables the rapid and non-intrusive collection of information required to maintain compliance.

ü Accelerates license review engagements by having an Oracle license audit report at hand in advance of a formal audit.

Reap the benefits of the Cloud.

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ITSM as a Service

Easy to evaluate (sandbox) Quick to deploy (30 days for LOB) Establishing the production system

Simple administration and configuration – doesn’t need an advanced degree

Ease to use & just works Allows users to do their jobs - the way they want to work

Straightforward on going maintenance Simple upgrades More frequent upgrades and easy to stay current

Cost benefits - especially in years 1-3 Reduced capital expenses and associated administration

Scaleable Secure Data separation

Disaster proof Total Solution Delivered Service Management Lifecycle solutions integrations

Process consulting and industry best practices

World-wide presence and delivery capabilities

Meeting Customer Expectations

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HP Service Anywhere

Codeless Configuration - Simple and powerful tailoring suite Form, table and task editor

Process Designer

Simplified processes with HP best practices Service Desk

Incident Management

Problem Management

Change Management

Configuration Management

Social Collaboration Multiple sessions with multiple incidents and interactions

Self-service portal Self Service Ticketing

Simplified access administration Centralized user and role administration

Authentication against customer LDAP

Decreased on-boarding with user data from customer’s LDAP

User data caching for improved performance

Integrations Web services, email, and Connect-It

Data and config upload and download Data upload of Locations, organizations, groups, user & CIs

Utilities to move customizations between SaaS systems

Automatic regular updates 3-4 automatically deployed updates per year Customer configurations untouched

99.9% availability guarantee

Key features for the first release

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HP Service Anywhere Solves extended Business Needs

Win-win between business & IT SaaS service desk integrates with central IT

IT continues to control integration, data security and governance

Line of Business, Satellite Organizations, Remote Sites

Central IT HP Service Manager

Remote Site

LoB

Support of Agile Project Management – with PMO governance

“Over 40% of companies have adopted Agile...” “...but less than 20% have scaled Agile across the Enterprise ” - Forrester Research, Inc.

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53% of organizations do Agile and Waterfall

“Water-Scrum-fall is the reality of agile” Dave West – SD Times

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Problem

Problem

How to Managing a hybrid mode of both Agile and

traditional lifecycle methods

How to Support dozens of fast-paced projects without losing track of the big

picture? How to effectively controls over the

entire organization to reduce the risk

and improve agility

Agile frameworks are rapidly gaining popularity among software developers . The challenge—supporting dozens of fast-paced projects without losing track of the big picture—aligning IT with business objectives.

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Agile Project Management

• Intuitive Web 2.0 friendly user Interface

• Management of Backlogs, User Stories & Defects

• SaaS solution immediately available

• Analytic view of development

• Integration with Eclipse and Visual Studio

• Comprehensive traceability between releases, users stories, code and tests

• Intuitive and immediate learning

• Consolidation of agile projects in the unified project portfolio across synchronization with HP PPM

HP Agile Manager completes traditional project management

Features Benefits

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How? With HP PPM and Agile Manager • Capture all demand

• Prioritize against value, strategy and available resources

• Assign resources/tasks, efficiently execute the project

• Combine all project elements into executive status dashboards

• Assess/reprioritize/finalize project

“Integration of HP PPM with Agile Manager means more value out of our investments” Source: CTO, Small Business Professional Services Company - TechValidate

1. End of life of the IT tooling. 2. Efficient IT – an audit of processes. Benchmark of agility and cost. 3. Change in the IT supplier. 4. Need to reduce cost.

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Gartner: Over 80% of IT Service Desk organizations self-assess with an overall maturity of 2 or less (using Gartner’s 5 point scale)

ITSM Customer Maturity

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0-Non-Existent

1-Ad Hoc

2-Repeatable

3-Defined

4-Measured

5-Optimized

Incident

Change

Service Request

Problem

Event

Release

Configuration

Financial

Asset

Service Continuity

Knowledge

Business Relationship

Service Level

Supplier

Availability

Capacity

Strategy

Service Portfolio

Demand

Forrester 2012 ITSM Survey O

ppor

tuni

ty

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Turning ideas into outcomes with HP Software

© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

Efficient self-service operations

Powered by the HP IT Performance Suite

• HP Service & Portfolio Management

IT performance

• Decrease in IT complexity

• Massive efficiencies with 11,000 IT engineers and 250,000 users of the self-service portal

• Service-centric culture aligned with the business

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MATURITY ASSESSMENT – (Gartner consultancy) — Russian Railways in before program — Median data on WW companies — Russian Railways after program

Assessment used CobiT Online database, WW companies with revenue > 5B USD or employees number > 15,000 were selected.

PO4 Define the IT Processes, Organisation and Relationships

AI6 Manage Changes

DS1 Define and Manage Service Levels

DS8 Manage Service Desk and Incidents

DS9 Manage the Configuration

DS10 Manage Problems

DS13 Manage Operations

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The Five most common business requests this drives:

1. Self Service/Collaboration/mobility – enhanced end-user experience

2. Managing Suppliers and the Application Portfolio

3. Software Asset Management – compliance and reducing cost.

4. Reap the benefits of the Cloud.

5. Support of Agile Project Management – with PMO governance

© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

Before the game changes on you.

© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

Change the game … Before the game changes on you.