increasing the value of hp's itam solution

© VersionStatus Inc. 2011. All Rights Reserved.

“Solving the obvious problems others seem to ignore.”

May 2011

James Dyson

Increasing the Value & Effectiveness of HP’s IT Asset Management Solution for

Managing Licensed Software

© VersionStatus Inc. 2011. All Rights Reserved. 2

Agenda

• What HP’s ITAM Solution Can’t Do

• The Challenges of End-of-Service (EOS) Data

• Overview of Version Status

• A Comprehensive Managed Service

• Increasing the Value of HP OpenView Asset Center


What HP’s ITAM Solution Can’t Do

HP’s OpenView Asset Center is an industry leading IT Asset Management (ITAM) solution & provides full IT lifecycle asset management.

HP’s solution incorporates a powerful, centralized Configuration Management Database (CMDB). However, there are a number of functions that HP’s solution can’t do that are needed to support effective decision making and management

of your software investment.

• HP OpenView Asset Center does not provide the end-of-support (EOS) dates for your licensed software

• HP OpenView Asset Center does not update EOS dates for your licensed software when they change

• Oracle revised EOS dates for over 70 products in March alone

• HP OpenView Asset Center does not provide real-time dashboards of the support status of your licensed software

• HP OpenView Asset Center does not provide you with real-time Alerts when thresholds are crossed (e.g. “Less than 6 months of General Support Remaining) or when a vendor discontinues support altogether


Support Changes Every Month for 100s of Products

• IBM ended General Support* for 102 software products in April and Oracle ended General Support for 25 products in May

• In less than 12 months, all support for many products that provide core infrastructure support will be discontinued, including:

• BEA WebLogic Server 7.0• Cognos 8• MySQL v5• Oracle Database 10.1• Red Hat Linux 4.x• VMware ESX Version 3.0

• On April 12th, Microsoft discontinued General Support for many well known products, including:

• SQL Server 2005, BizTalk Server 2006, Commerce Server 2007, Visual Studio 2005, etc.• NET Frameworks 2.0, 3.0, 3.5 & 4 (no Extended Support is available for 3.0, 3.5 or 4)

• On July 12th, Microsoft ends all support for dozens of older products• Such as Office XP, BizTalk 2000, SharePoint 2001, Visio 2002, etc.

• And then there is the support status for all the products we tend to forget:• Adobe will discontinue all support for 30 of its products in 2011 including Acrobat 8.x• McAfee will discontinue support for Vulnerability Manager 6.7 in June• Quest will discontinue all support for SharePlex for Oracle v6.0 in June• Oracle will discontinue support for Transparent Gateway for DB2 10.2 in July• Novell will discontinue all support for ZENworks Asset Manager 10 in August• MicroStrategy ends General Support for 8.1x in September

* We map Vendor support terminology to standard definitions for General Support and Extended Support


Impact of Failing to Manage End-of-Service Dates

Unexpected Costs Significant Risk Poor Planning

• Project costs increase 5-15% when upgrades occur during the project

• Infrastructure costs increase from 20-50% when unforeseen upgrades must be accelerated

• Security vulnerabilities significantly increase when a product is no longer supported

• Business risk increases due to increased product compatibility issues

• Technology Roadmaps are incomplete

• Forecasts of CapEx and OpEx are less accurate

• IT procurement and vendor negotiations lack holistic view

IT Operations

Project Managers

Infrastructure Leads

Leadership

Security Office

Risk Management

Enterprise Architecture

IT Planning & Budgeting

IT Procurement

These challenges are becoming more critical as demands for high availability and 24/7 operations increase, cyber threats grow more sophisticated, and vendors accelerate new

releases in response.


Gathering and Managing End-of-Service DatesIs Very Tedious & Time Consuming

1. Generally, product support lifecycle information is hard to find

2. Many vendors restrict access to support information to the designated technical lead for a product

3. Vendor product support terminology and policies widely vary

4. Individual IT staff may track support information for the products they are responsible for – but this information often does not ‘roll up’ for planning


We Actively Monitor & Analyze The Status OfAll Of Your Licensed Software Products

Our Mission is to be The Source for Software Product Support Information & Related Services


VersionStatus™ Increases the Value ofHP OpenView Asset Center (& Other ITAM Tools)

• VersionStatus complements and adds value to IT Asset Management & Asset Discovery tools – does not replace

• VersionStatus keeps EOS dates of software current in IT Asset Managers• In many IT Asset Management implementations, EOS dates are not added or are out of date due

to difficulty in capturing & maintaining the information

• As customers acquire or retire licensed software, and update their IT Asset Management inventory, EOS dates fully managed

• VersionStatus dashboards and VersionAlerts improve planning & decision making

• Absolute Manage• BMC’s Atrium• CA Unicenter• Dell Kace• FrontRange SAM• HP ITAM• LANDesk• ManageSoft• Numara FootPrints• Symantec Altiris• Etc.

IT Asset Managers

Our goal is to provide bi-directional web services for all leading IT Asset Management tools

EOS Updates

Asset Changes

VersionStatus Repository &

Tools

Vendor Provided

EOS Data

Publically Available EOS Data

© VersionStatus Inc. 2011. All Rights Reserved.

We Provide A Comprehensive Managed Service

9

Your Staff

Dashboards & Reports

Real-Time VersionAlerts™

Asset Manager Updates

Your Staff

HP OpenView Asset Center


Tools

Vendor Provided EOS Data

Publically

Available

EOS Data


Product Dashboard: Providing Real-Time Analysis

• Dashboard accessible online and Status Indicators updated in real-time• Monthly reports delivered as PDFs & CSV files• EOS dates in your HP OpenView Asset Center are updated monthly


Product Status Indicators & VersionAlerts™

• Issued when a Product’s support status crosses a Threshold or a Product is No Longer Supported

• Email issued in real-time to contact

• Displayed online for one month

• Additional Alert Management function

Status Indicators

More than 12 mos. of support remaining

More than 6 mos. but < than 12 mos. of support remaining

6 or less mos. of support remaining

No Longer Supported (‘NLS’)

Thresholds

• General Support

• Extended Support

VersionAlerts™


Comprehensive Alert Management

All VersionAlerts™ awaiting user action

2 VersionAlerts™ in the current month

AgingDescription

• Alerts remain outstanding until deleted by user• Alert Management maintained online, updated in real-time• Alert Management dashboard formally delivered monthly• VersionAlerts™ should be used to create ‘Trouble Tickets’


A ‘Configuration’ is any collection of software products from within your VersionStatus Product inventory – these can be software comprising Systems or Domains, all the

products licensed from a Vendor, that are in a Location or support a Business Unit, etc.

70 Products in theCustomer’s database with 7

Configurations defined

Status Indicators represent the status “Of the Soonest Expiring Product” in the Configuration

Product Counts by Configuration

Creating & Leveraging ‘Configurations’ (1 of 3)

VersionAlerts Issued for Each Configuration


Clicking on launches a pop-up window


Configuration Name

Owner

Description

Create Custom Tags:

• ‘Mission Critical’

• ‘Sunset’Category ‘Tags’



A CRM example of complex, integrated or

layered systems


Summary Product Status Dashboard

• Particularly useful for evaluating the product support lifecycle status for a specific Configuration which could be a ‘system’, ‘domain’ or other (e.g. ‘HR System’, ‘DBMSs’)


This Is A Complete, Managed Service

• One year service agreement for a Flat Fee

• All you need to do is give us an Excel file or access to your HP OpenView Asset Center and authorize us to collect your EOS data

• All of the tools you have just seen, we use on your behalf

• Of course, if you would like to have on-line access and the ability to create your own Product Configurations, add Product Aliases, change Domains, we will happily give you that access


Tools

Vendor Provided

EOS Data

Publically Available EOS Data


Let Us Increase the Value & Effectiveness ofYour OpenView Asset Center

Visit our website at www.VersionStatus.com

Email: [email protected]

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