HP Printer Paper JamsHP Printer Paper Jams8000 Series

OIT lab services

Important Points About Locating Paper Jams

• Check all access doors

• Many times there is a second access door inside the printer– If it has a green handle it opens

• Check for small pieces of paper inside the printer.

Common Jam Areas

Paper Trays/Input Areas

Left SideDuplexer/Fuser

Toner Area/Top CoverOutput Area

Exit Recurring jam

Right Side Door

1. Open the right door located below Tray 1.

2. Remove any paper that is caught there by pulling it straight out of the printer.

• Be sure to remove all torn pieces of paper.

Menu Recurring jamExit

Right Side Door3. Open the jam access cover

using the green lever.

4. Remove any paper from this area by pulling it out of the printer.

• Be sure to remove all pieces of torn paper

5. Open and close the top cover.

If jams keep occurring, precede to checking the toner area.MenuExit Recurring jam

Paper Tray Jams

• Open the tray and look for misfed pieces of paper.

• Be sure the paper is inserted incorrectly in the tray.

• Also remove the tray and look behind it for paper.

If jams continue to occur the problem is likely the feed rollers or a mechanical problem with the printer.

MenuExit Recurring jam

Clearing Trays 2 and 3

1. Open the tray.

2. Remove jammed or damaged paper from this area by puling it out of the printer.

3. Be sure to remove all pieces of torn paper.

4. Close the tray.

5. Open and close the top cover.

MenuExit Recurring jam

Clearing tray 1

1. Open Tray 1 by pulling down.

2. Check for paper in Tray 1 area.

3. Remove any paper from the area by pulling it in the direction shown by the arrow in the graphic at right. Carefully check to be sure all pieces of torn paper have been removed.

4. Open and close the top cover.

MenuExit Recurring jam

Clearing Jams from the Duplexer

1. Open the front door

2. Check for paper in this area.

3. Remove any paper from area (A) by pulling it out of the printer. Be careful not to tear the paper.

MenuExit Recurring jam

Clearing Jams from the Duplexer

4. If you cannot remove all the paper through the front door, open the left door and carefully pull out any paper from area (B).

5. Remove the duplexer (C ) by pressing the green tab on the lower right side of the unit and pulling the entire unit out of its slot.

MenuExit Recurring jam

Clearing Jams from the Duplexer

6. Remove any paper remaining in the duplexer.

7. Reinstall the duplexer by sliding it back into the slot until it clicks into place. Close all open doors.

MenuExit Recurring jam

Left Side Door (Fuser Area)

1. Open the left door and remove the duplex unit.

2. Remove any jammed or damaged paper from this area by pulling it out of the printer (A).

3. Press down on the green tabs (B) and carefully check for paper. Be sure to remove all pieces of torn paper.

4. Note: If paper is wound around the fuser, it will probably have to be replaced. Report this is the problem log.

5. Close the left door.

MenuExit Recurring jam

Clearing Jams from the Top Cover Area

1. Open the top cover and remove the toner cartridge.

2. Lift handle 2 and then lift Plate 3 to remove any paper that may be hidden.

3. Remove any paper in this area by pulling it straight up and out of the printer.

4. Be sure to remove all pieces of torn paper.

MenuExit Recurring jam

Toner Area Paper Jam

5. Next check the access door under the toner

– It has a green handle and is marked with a number.

– Note: paper jammed in this area will be accordioned so it is hard to see until the access is opened.

•If jams continue to occur report the problem in the problem log.

MenuExit Recurring jam

Typical Accordion Jam

• Notice how these pieces of paper are folded up like an accordion.

• This is typical of jams that occur under the toner.

• Notice the small piece of paper. This is likely what caused the jam initially.

Clearing the Standard Output Areas

• If the paper jam extends into the output area, as shown in the graphic below, slowly and carefully pull the paper straight out of the printer so that it does not tear.

MenuExit Recurring jam

Causes of Repeat Jams

• Paper stuck in the printer

• Damaged fuser

• Worm rollers

• Paper in the tray incorrectly

• Paper stuck under the toner

• Printer mechanical failure

• Other common causes

Exit Menu

Paper stuck in the printer

• Check for small pieces of paper stuck in the printer

• Common places to look– Under the toner

– Fuser

– Various access doors

• Small pieces of paper can be left in the printer if a page is torn when pulling out a jam.

A damaged Fuser

• Check the fuser for discoloration or damage on the rollers

• Also check for paper wound around the rollers.

• Labels will also get stuck inside the fuser

• If any of these are noted, report the problem in the problem log.

Example of a damaged fuser

• Notice the discoloration on the rollers

• This is an example of what happens when a transparency is run through the printer. It has melted on the rollers.

• Labels will do the same thing.

Worn rollers

• The rollers pull the paper out of the tray and start it on its initial trek through the printer.

• The rollers are textured to help it grab the paper.

• As the rollers ware, the texture wares off the rollers.

• When this happens, the rollers can be slow in grabbing the paper and starting it through the printer.

• Check the rollers and if the are worn smooth, go ahead and replace them. We have plenty of them in the office.

Paper trays

• If jams occur repeatedly in the paper tray check to be sure the paper is inserted correctly– Underneath the tabs

– Check for an overfull tray

– Check for paper that is bound in the tray.

– Check that the blue paper guides are aligned correctly.

Paper stuck under the toner

• If jams repeatedly occur in the toner area check under the toner

• Open the access door under the toner.

• Paper is often accordioned in this area and is difficult to see until you open access door.

Other common causes of repeated paper jams.

1. Check that the correct paper size is installed.

2. Check that all trays and paper handling accessories are completely inserted into the printer. (If a tray is opened during a print job, this might cause a paper jam.)

3. If you are printing from tray 1, try reducing the size of the stack.

4. The sheets might be sticking together. Try bending the stack to separate each sheet. Do not fan the stack. Try turning over the stack of paper in the tray. Also try rotating the paper 180°.

5. Check the characteristics of the media you are using. Use only paper that meets HP specifications. Try using different paper to see if the problem goes away. Do not use curled, deformed, damaged, or irregular paper.

6. Avoid using paper that has already been used in a printer or copier.

7. Do not use previously printed paper or torn, worn, or irregular paper.

Other common causes of repeated paper jams.

8. If you are using letterhead paper, try printing from optional Tray 1.9. When deplexing, the printer rolls paper under Tray 3 and causes a jam. Pull

Tray 3 out of the printer completely and remove any paper from under the tray. Insert Tray 3 back into the printer.

10. Check that all covers and doors are closed.11. Try printing to a different output bin.12. I would also add to try printing from a different tray.13. Perform preventative printer maintenance if maintenance is due.14. Printer might be dirty. Clean the printer as described in the introduce guide

on the product CD.

Mechanical problem

• If you have checked all possible areas for jams something mechanical is probably wrong with the printer.– Stuck Sensor– Broken Feed Mechanism

• Report the problem in the problem log.