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HP Easy Printer CareSystem Administrator's Guide

HP Easy Printer Care

System Administrator's Guide

Copyright and license

©2006 Copyright Hewlett-PackardDevelopment Company, L.P.

Reproduction, adaptation or translationwithout prior written permission is prohibited,except as allowed under the copyright laws.

The information contained herein is subjectto change without notice.

The only warranties for HP products andservices are set forth in the express warrantystatements accompanying such productsand services. Nothing herein should beconstrued as constituting an additionalwarranty. HP shall not be liable for technicalor editorial errors or omissions containedherein.

Edition 1, 5/2006

Trademark credits

Microsoft®, Windows®, and WindowsServer 2003® are U.S. registeredtrademarks of Microsoft Corporation.

Table of contents

1 Purpose and scopeIntroduction ........................................................................................................................................... 1Software requirements ......................................................................................................................... 2

System requirements ........................................................................................................... 2Operating systems support .................................................................................................. 2Supported printers ............................................................................................................... 3Other printer support ............................................................................................................ 4Browser support ................................................................................................................... 4Protocol support ................................................................................................................... 5Connectivity ......................................................................................................................... 5Americans with Disabilities Act compliance ......................................................................... 5

Software availability .............................................................................................................................. 5HP Easy Printer Care software on the Web ........................................................................ 6Localization .......................................................................................................................... 6

2 Software overviewIntroduction ........................................................................................................................................... 7HP printer management software comparison ..................................................................................... 8HP Web Jetadmin .............................................................................................................................. 10HP Embedded Web Server ................................................................................................................ 10

Access to the HP EWS ...................................................................................................... 10Device Status screen ......................................................................................................... 11

HP Printer Utility for Macintosh .......................................................................................................... 12

3 Software installIntroduction ......................................................................................................................................... 13Installation instructions ....................................................................................................................... 13

4 FeaturesIntroduction ......................................................................................................................................... 17Software setup ................................................................................................................................... 17

Access ............................................................................................................................... 17Find printers ....................................................................................................................... 19Set alert notifications ......................................................................................................... 26Navigate through the software ........................................................................................... 27

Overview tab ...................................................................................................................................... 27Alert Settings ..................................................................................................................... 29Supplies Ordering .............................................................................................................. 29Help button ........................................................................................................................ 32

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Settings tab ........................................................................................................................................ 33Login .................................................................................................................................. 34General .............................................................................................................................. 35

Device Information ............................................................................................ 36Date/Time .......................................................................................................... 37Firmware Version .............................................................................................. 37

Information Pages .............................................................................................................. 37Capabilities ........................................................................................................................ 38

Installed Personalities and Options ................................................................... 40Memory/Storage ................................................................................................ 40Security ............................................................................................................. 40System Setup .................................................................................................... 41Network ............................................................................................................. 41Direct ................................................................................................................. 41

Print Quality ....................................................................................................................... 42Printing .............................................................................................................. 43Printing – PCL ................................................................................................... 43Print Modes ....................................................................................................... 43Print Quality ....................................................................................................... 44

Trays/Paper ....................................................................................................................... 45Paper Trays and Options .................................................................................. 45Paper Handling ................................................................................................. 46Tray Behavior .................................................................................................... 46

Restore Defaults ................................................................................................................ 46Support tab ......................................................................................................................................... 48

Maintenance Tools ............................................................................................................ 49Printer Usage Report ........................................................................................ 50

Products that support printer-usage reports ..................................... 50Printer-usage report details .............................................................. 50Exporting a printer-usage report ....................................................... 51

Software Update ............................................................................................... 51Help .................................................................................................. 52Settings ............................................................................................. 55Performing an HP Software update .................................................. 56

Advanced Tools & Settings ............................................................................... 57Usage Page ...................................................................................................... 57

Troubleshooting Tools ....................................................................................................... 58Run online diagnostics ...................................................................................... 59Browse online information ................................................................................. 59Contact a support specialist .............................................................................. 59Event Log .......................................................................................................... 59

5 Engineering detailsIntroduction ......................................................................................................................................... 61Uninstall .............................................................................................................................................. 61

Uninstall HP Software Update ........................................................................................... 62Known issues ..................................................................................................................................... 62Problem solving .................................................................................................................................. 62

Verify printer support ......................................................................................................... 63Verify printer availability ..................................................................................................... 63

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Update driver software ....................................................................................................... 63Remove a product from HP Easy Printer Care .................................................................. 63

Index ................................................................................................................................................................... 65

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List of tables

Table 1-1 HP Easy Printer Care System Administrator's Guide overview ......................................................... 1Table 1-2 HP LaserJet printers that support HP Easy Printer Care ................................................................... 3Table 2-1 HP printer-management software comparison ................................................................................... 8Table 4-1 Printer-usage report details .............................................................................................................. 51

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List of figures

Figure 2-1 HP EWS Information tab – Device Status screen ........................................................................... 11Figure 3-1 Welcome dialog box ........................................................................................................................ 13Figure 3-2 Software License Agreement .......................................................................................................... 14Figure 3-3 Sample installing message (1 of 2) ................................................................................................. 15Figure 3-4 Sample installing message (2 of 2) ................................................................................................. 15Figure 3-5 Finish dialog box ............................................................................................................................. 16Figure 4-1 My HP Printers screen .................................................................................................................... 18Figure 4-2 Step 1 of 3: Start Search screen ..................................................................................................... 19Figure 4-3 Advanced Search Settings screen .................................................................................................. 20Figure 4-4 Searching for printers, please wait... screen ................................................................................... 21Figure 4-5 Printer Not Found screen ................................................................................................................ 22Figure 4-6 Step 2 of 3: Verify Printer Found screen ......................................................................................... 22Figure 4-7 No New Printers Found screen ....................................................................................................... 23Figure 4-8 Step 2 of 3: Select Printers screen ................................................................................................. 23Figure 4-9 Step 3 of 3: Customize Settings screen .......................................................................................... 24Figure 4-10 My HP Printers screen .................................................................................................................. 25Figure 4-11 Alert Settings screen ..................................................................................................................... 26Figure 4-12 Popup alert .................................................................................................................................... 27Figure 4-13 Overview tab ................................................................................................................................. 28Figure 4-14 Alert Settings screen ..................................................................................................................... 29Figure 4-15 Supplies Ordering screen ............................................................................................................. 30Figure 4-16 Transfer printer information to HP SureSupply? screen ............................................................... 31Figure 4-17 Welcome to HP SureSupply screen .............................................................................................. 32Figure 4-18 Overview Help screen ................................................................................................................... 33Figure 4-19 Settings tab error message ........................................................................................................... 34Figure 4-20 Authorization screen ..................................................................................................................... 35Figure 4-21 Settings tab ................................................................................................................................... 36Figure 4-22 Settings tab – General, Device Information .................................................................................. 37Figure 4-23 Settings tab – General, Date/Time ............................................................................................... 37Figure 4-24 Settings tab – General, Firmware Version .................................................................................... 37Figure 4-25 Settings tab – Information pages .................................................................................................. 38Figure 4-26 Settings tab – Capabilities ............................................................................................................ 39Figure 4-27 Settings tab – Capabilities, Installed Personalities ....................................................................... 40Figure 4-28 Settings tab – Capabilities, Memory/Storage ................................................................................ 40Figure 4-29 Settings tab – Security .................................................................................................................. 41Figure 4-30 Settings tab – Capabilities, System Setup .................................................................................... 41Figure 4-31 Settings tab – Capabilities, Network ............................................................................................. 41Figure 4-32 Settings tab – Capabilities, Direct ................................................................................................. 42Figure 4-33 Settings tab – Print Quality ........................................................................................................... 42Figure 4-34 Settings tab – Print Quality, Printing ............................................................................................. 43

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Figure 4-35 Settings tab – Print Quality, Printing – PCL .................................................................................. 43Figure 4-36 Settings tab – Print Quality, Print Modes ...................................................................................... 44Figure 4-37 Settings tab – Print Quality, Print Quality ...................................................................................... 44Figure 4-38 Settings tab – Trays/Paper ........................................................................................................... 45Figure 4-39 Settings tab – Trays / Paper, Paper Trays and Options ............................................................... 46Figure 4-40 Settings tab – Trays / Paper, Paper Handling .............................................................................. 46Figure 4-41 Settings tab – Trays / Paper, Tray Behavior ................................................................................. 46Figure 4-42 Settings tab – Restore Defaults .................................................................................................... 47Figure 4-43 Settings tab – Printer Settings Tools ............................................................................................ 47Figure 4-44 Support tab ................................................................................................................................... 48Figure 4-45 Support Help screen ..................................................................................................................... 49Figure 4-46 Welcome to HP Software Update dialog box ................................................................................ 52Figure 4-47 About HP Software Update dialog box ......................................................................................... 53Figure 4-48 Frequently asked questions about HP Software Update dialog box ............................................. 53Figure 4-49 HP Software Update Privacy Policy dialog box ............................................................................ 54Figure 4-50 HPSU End User License Agreement dialog box .......................................................................... 54Figure 4-51 Data Collected by HP Software Update dialog box ...................................................................... 55Figure 4-52 HP Software Update Settings ....................................................................................................... 55Figure 4-53 Checking for updates… screen .................................................................................................... 56Figure 4-54 No new updates available dialog box ........................................................................................... 57Figure 4-55 Usage Page .................................................................................................................................. 58Figure 4-56 HP Instant Support advice disclaimer ........................................................................................... 59Figure 4-57 Event Log screen .......................................................................................................................... 60

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1 Purpose and scope

IntroductionThis HP Easy Printer Care System Administrator's Guide provides information about, andtroubleshooting tips for, the HP Easy Printer Care software.

This guide is prepared in an electronic format to serve as a quick-reference tool for Customer CareCenter (CCC) agents, support engineers, system administrators, management information systems(MIS) personnel, and HP LaserJet product users, as appropriate.

The following table describes the structure and content of this guide.

Table 1-1 HP Easy Printer Care System Administrator's Guide overview

Chapter Content

Chapter 1, Purpose and scope This chapter contains basic information about HP Easy Printer Care software:

● Software requirements

● Software availability

Chapter 2, Software overview This chapter provides an overview of the printing-system software installer andprint drivers.

This chapter also contains general information about other software features,including the following topics:

● HP printer management software comparison

● HP Web Jetadmin

● HP Embedded Web Server (HP EWS)

● HP Printer Utility for Macintosh

Chapter 3, Software install This chapter contains information about HP Easy Printer Care components andhow to install them.

● Installation components

● Installation instructions

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Chapter Content

Chapter 4, Features This chapter describes HP Easy Printer Care features.

● Software setup

● Overview tab

● Settings tab

● Support tab

Chapter 5, Engineering details This chapter contains information about the following topics:

● Uninstall

● Known issues

● Problem solving

For additional information about the location of information within these chapters, see the table ofcontents. An index is provided in the back of this guide.

Software requirementsHP Easy Printer Care software is designed for end users and for those who keep printers up and runningin small and large business groups. Use HP Easy Printer Care to view the status of up to 15 supportedHP LaserJet printers, set up printer and supply alerts, generate printer-usage reports, and reordersupplies from HP or a choice of resellers.

System requirements● Windows 2000, Windows XP, or Windows Server 2003 operating system

● Computer with 500 MHz or greater processor

● 128 MB of RAM

● 50 MB of available disk space

Operating systems supportHP Easy Printer Care software is supported only in the following operating systems:

● Windows 2000

● Windows XP

● Windows Server 2003

Table 1-1 HP Easy Printer Care System Administrator's Guide overview (continued)

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Purpose and scope

Supported printers

NOTE Most of the devices in the following table support HP Easy Printer Care through a networkconnection only. Most HP devices will support HP Easy Printer Care over both network and directconnections with the release of HP Easy Printer Care V1.5, which is to be available in late spring2006. Check the following Web site for an updated list of HP devices that support HP Easy PrinterCare:

www.hp.com/go/easyprintercare

Table 1-2 HP LaserJet printers that support HP Easy Printer Care

Product Description Connection

HP LaserJet 2300 Black-and-white printer Network

HP LaserJet 2300L Black-and-white printer Network




HP Color LaserJet 2500 Color printer Network

HP Color LaserJet 3000 Color printer Network/direct









HP LaserJet 4100MFP Black-and-white multifunctional peripheral Network











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Product Description Connection


HP Color LaserJet 4730MFP Color multifunctional peripheral Network/direct


HP LaserJet 5500 Color printer Network

HP LaserJet 5550 Color printer Network







HP LaserJet 9000LMFP Black-and-white multifunctional peripheral Network








HP LaserJet 9500MFP Color multifunctional peripheral Network

Other printer supportCurrently, HP Easy Printer Care is supported only by HP LaserJet printers.

NOTE If you install HP Easy Printer Care software in an environment that uses otherHP products (for instance, HP DeskJets, HP InkJets, and so on), the software does not detectthem. Future versions of the software might expand to include them.

HP Easy Printer Care supports most connection types, but some configurations are not supported. Forinstance, HP Easy Printer Care currently does not read the status of a device that is locally connected(USB or LPT) on another computer and shared on the network.

Browser supportHP Easy Printer Care software requires that a Web browser be installed, such as one of the following:

● Microsoft Internet Explorer 4.x or later

● Netscape Navigator 4.x or later

Table 1-2 HP LaserJet printers that support HP Easy Printer Care (continued)


Purpose and scope

Protocol supportHP Easy Printer Care software uses printer machine language (PML) and simple network managementprotocol (SNMP) to manage printers.

Certain HP Jetdirect cards do not support SNMP. HP Easy Printer Care is unavailable for HP LaserJetprinters that use these cards.

ConnectivityHP Easy Printer Care software works mainly in network environments.

The software can detect supported printers over a direct USB or parallel connection only if the printeris installed by using the HP installer that is found on the product's printing-system software CD or thedownloadable printing-system software, available on the following Web site:

www.hp.com/go/bsc

The following HP LaserJet devices support HP Easy Printer Care over network and direct connections:

● HP Color LaserJet 3000




● HP Color LaserJet 4730MFP

For proper communication between the printer and HP Easy Printer Care software in non-networkedenvironments, HP Easy Printer Care requires a DOT4 port, which is shown in the Printers or Printersand Faxes folder as:

DOT4_001 (001 or greater)

Follow these steps to gain access to the Printers or Printers and Faxes folder:

1. Click Start, click Settings, and then click Printers and Faxes (in Windows XP andWindows Server 2003) or Printers (in Windows 2000). The Printers or Printers and Faxes windowopens.

2. Select the printer, click File, and then click Properties. The Properties window for the productopens.

3. Click the Ports tab.

Americans with Disabilities Act complianceThe HP Easy Printer Care software is designed in accordance with the Americans with Disabilities Act(ADA).

Software availabilityThis document contains information about the following topics:

● HP Easy Printer Care software on the Web

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● Localization

HP Easy Printer Care software on the WebTo download the HP Easy Printer Care software from the Web, go to the following Web site:


Click the Download software link to obtain the latest version of the free HP Easy Printer Care software.

LocalizationHP Easy Printer Care is available in the following languages:

● Danish

● Dutch

● English

● French

● Finnish

● German

● Italian

● Norwegian

● Portuguese

● Spanish

● Swedish

HP Easy Printer Care V1.5, scheduled for release in late spring 2006, will be available in the followingadditional languages

● Traditional Chinese

● Simplified Chinese

● Korean

● Japanese

● Catalan

● Russian


Purpose and scope


2 Software overview

IntroductionHP Easy Printer Care software is designed for end users and for those who keep printers up and runningin small businesses. You can view the status of up to 15 supported HP LaserJet printers, set upconsolidated printer and supply alerts, generate printer-usage reports, and reorder supplies from HP ora choice of resellers. In addition, HP Easy Printer Care software provides diagnostic tools and reportsto help resolve printing problems and prevent problems before they happen. Use HP Easy Printer Careto:

● Monitor the status of supported HP LaserJet printers

● Simplify maintenance by tracking supply status and ordering supplies for supported HP LaserJetprinters from a single software program

● Set up printer and supply alerts

● Track print jobs by user, printer, application, time and date, color, and black-and-white pages bygenerating printer-usage reports

● Discover supported HP LaserJet printers as soon as they are connected to the network

● Get automatic software updates

● Solve printing problems

● Configure direct-connected printer trays, media selections, and other settings for the followingdirect-connect products:






This chapter contains information about the following topics:

● HP printer management software comparison

● HP Web Jetadmin

● HP Embedded Web Server

●

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● HP Printer Utility for Macintosh

HP printer management software comparisonHP provides several printer-management tools, each designed for different settings. With its capacityto monitor and control up to 15 networked printers, HP Easy Printer Care occupies an intermediateposition between tools designed for a single printer, such as the HP Embedded Web Server (HP EWS),and tools designed to administer to a large group of networked computers, such as HP Web Jetadmin.The following table compares HP Easy Printer Care with the following HP printer management tools:

● HP Toolbox FX

● HP print drivers (Services tab)

● HP Web Jetadmin

● HP Embedded Web Server

Table 2-1 HP printer-management software comparison

Personnel Non-IT device maintainers IT professionals

Tool HP Easy PrinterCare

HP Toolbox FX Print-driverServices tab

HP WebJetadmin

HP EWS

Basicfunctionality

Number ofprinters

1–15HP printers

1 HP printer 1 HP printer 15 or more(HP and non-HP)

1 HP printer

Access Computersoftware

Computersoftware

Print-driversoftware

Server softwareand Webbrowser

Web browser

Deployment Set up andconfigureprinters on anetwork

No No No Yes Yes

Printerdiscovery

Yes Yes No Yes, fornetwork anddirect-connectedprinters

No

Support View printerstatus

Yes Yes Yes Yes Yes

Configuresupportnotifications

Yes Yes No Extensive;EnterpriseManagementSolution (EMS)integration

Yes

Support andtroubleshootingtools

Advanced Basic Basic Advanced Basic

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Software overview

Supplies View suppliesstatus

Yes Yes Yes Yes Yes

Configuresupplies alerts

Yes Yes Yes Yes Yes

OrderHP suppliesonline

Yes Yes Yes Yes Yes

Reports Printer-usagereports andtrackingcapabilities

Basic Basic None Advanced None

Table 2-1 HP printer-management software comparison (continued)

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HP Web JetadminHP Web Jetadmin is a browser-based management tool designed for advanced control over networksettings and configuration. The tool is designed for organizations that employ dedicated IT staff whomanage more than 15 network printers. HP Web Jetadmin users require detailed information andproactive control of their printer networks.

On the other hand, small businesses with 15 or fewer printers typically depend on device maintainersto manage printers, rather than on a dedicated IT staff. Such businesses usually require less-advancedtools that allow them to track their installed printers with ease. For these businesses, HP Easy PrinterCare provides basic printer status, ordering supplies, and troubleshooting, delivered in a easy-to-understand user interface.

HP Embedded Web ServerThe HP Embedded Web Server (HP EWS) is a standard feature on many HP LaserJet products whenthey are connected through a network. For some models, optional enhanced input/output (EIO) Jetdirectcards can be installed to make HP EWS available.

The HP EWS provides a simple, easy-to-use solution for one-to-one product management. It does notrequire installation of management software, such as HP Web Jetadmin, and can be used for remotemanagement in offices that have a limited number of products. The only requirement is that themanagement console must have a supported Web browser.

Unlike HP Easy Printer Care, however, HP EWS is not available with devices that do not have webservers or for directly connected printers.

HP Easy Printer Care features overlap some HP EWS features. HP Easy Printer Care includes a linkto the HP EWS and maintains password consistency with it.

For additional information and a copy of the HP Embedded Web Server User Guide, see the deviceprinting-system software CD, or go to the following Web site:

www.hp.com/go

This section contains information about the following topics:

● Access to the HP EWS

● Device Status screen

Access to the HP EWSFollow these steps to open the HP EWS from within HP Easy Printer Care:

1. Select a printer.

2. Click the Support tab.

3. Below Maintenance Tools, click Advanced Tools & Settings. If you have a browser, the DeviceStatus screen opens.

For more information about using HP EWS, see the product HP Embedded Web Server User Guide.


Software overview

http://www.hp.com/go

Device Status screenStatus information, such as whether the product is online or the toner is low, is available through a Webbrowser on a computer that is linked directly to the device. You can view this information without goingto the device control panel to identify the status. The following figure shows how this information ispresented on the product Web page.

Figure 2-1 HP EWS Information tab – Device Status screen

NOTE The alerts are disabled without notifying the user.

If HP Easy Printer Care software is subsequently uninstalled, alert notifications in HP Toolbox are notre-enabled, and must be reset.

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HP Printer Utility for MacintoshHP Easy Printer Care is not available for Macintosh systems. However, a similar utility, the HP PrinterUtility, is a software program that gives you access to the product in Mac OS X. Like HP Easy PrinterCare, the Macintosh HP Printer Utility provides a means of viewing printer status, managing printers,setting up printer alerts, and generating reports.


Software overview

3 Software install

IntroductionThis chapter provides procedures for installing and removing the HP Easy Printer Care software forWindows operating systems. The chapter provides information about the following topics:

● Installation instructions

Installation instructions1. Browse to the folder where you downloaded the HP Easy Printer Care software.

2. Click the Setup.exe file. The HP Easy Printer Care Welcome dialog box appears, as shown in thefollowing figure.

NOTE To quit the installation, click Cancel on this or any screen where it appears.

Figure 3-1 Welcome dialog box

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3. To continue the installation, click Next. The Software License Agreement dialog box appears.

Figure 3-2 Software License Agreement

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Installing HP EPC

4. The I disagree option is selected by default. Read the software-license agreement, click I agree,and then click Next to proceed with the installation.

While the software is installing, install messages appear, as shown in the following figures. Noaction is necessary.

Figure 3-3 Sample installing message (1 of 2)

Figure 3-4 Sample installing message (2 of 2)

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5. When the installation is complete, the Finish dialog box appears, as shown in the following figure.

Figure 3-5 Finish dialog box

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Installing HP EPC

4 Features

IntroductionUse HP Easy Printer Care features to consolidate and view the status of supported HP LaserJet printers,set up printer and status alerts, generate printer-usage reports, and reorder supplies.

The HP Easy Printer Care Software is available only on the Web at the following Web site:


NOTE Not all of the HP Easy Printer Care features are available for all HP products. Thefeatures available using HP Printer Easy Care depend on the device model.

Software setupWhen HP Easy Printer Care software opens, it first establishes contact with the devices on the network,using the Find Printer feature. After connection with network devices is established, tabs becomeavailable for each device, showing its status and presenting tools for maintenance, troubleshooting, andsupport.

Access

Tip Double-click the HP Easy Printer Care icon in the Windows system tray to quickly start theHP Easy Printer Care program.

Follow these steps to gain access to HP Easy Printer Care:

Gain access to Easy Printer Care

1. Click Start.

2. Select All Programs.

3. Select Hewlett-Packard.

4. Select HP Easy Printer Care.

5. Click Start HP Easy Printer Care. The Easy Printer Care screen appears.


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Figure 4-1 My HP Printers screen

● If the printer is connected directly through a USB or parallel DOT4 port, an icon for the productappears in the main pane of the Easy Printer Care screen (see Figure 4-10 My HP Printersscreen).

● If the printer is connected over a network, click Find Other Printers.

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Features

Find printersFollow these steps to add devices to HP Easy Printer Care:

1. Click Find Other Printers on the left pane of the My HP Printers screen to open the Step 1 of 3:Start Search screen.

Figure 4-2 Step 1 of 3: Start Search screen

NOTE Click Cancel on this and on any other screen where it appears to return to the mainHP Easy Printer Care screen.

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2. If you know the transmission control protocol/internet protocol (TCP/IP) address of the printer (forexample, 192.168.0.10), type the address in the Search for field and then click Next.

-or-

To conduct a search for printers over a network, select the General search (searches for all HPprinters on your network) option.

Click Advanced Search Properties to open a screen that you can use to select the number of“hops” that the system makes. The Advanced Search Settings screen appears.

Figure 4-3 Advanced Search Settings screen

Select the number of network hops and click OK to proceed with finding other devices.

NOTE A network “hop” occurs when information is forwarded from one router to another.A hop is an intermediate connection in a string of connections that link network devices.With three hops selected, more devices might be detected than if one hop is selected, butthe search takes more time.


Features

3. Click Next from theFind Other Printers screen. The Searching for printers, please wait... screenappears.

Figure 4-4 Searching for printers, please wait... screen


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4. If you selected the Quick find (search for a specific IP address) and no printer is found, thePrinter Not found screen appears.

Figure 4-5 Printer Not Found screen

If this happens, make sure the device is connected to the network and is turned on.

-or-

If you selected the Quick find (search for a specific IP address) in Figure 4-2 Step 1 of 3: StartSearch screen, the Step 2 of 3: Verify Printer Found screen appears.

Figure 4-6 Step 2 of 3: Verify Printer Found screen


Features

5. If you selected the General search (searches for all HP printers on your network) in Figure4-2 Step 1 of 3: Start Search screen and no printer is found, the No New Printers Found screenappears.

Figure 4-7 No New Printers Found screen

If this happens, make sure the device is connected to the network and is turned on. ClickPrevious to search again.

-or-

If the search finds devices, the Step 2 of 3: Select Printers screen appears.Next. See Figure4-9 Step 3 of 3: Customize Settings screen.

Figure 4-8 Step 2 of 3: Select Printers screen

Select the printer in the Available Printers: pane and click the green double-arrows button. Themodel name moves to the Printers to Add: pane.


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6. Click Next to add the printer. The Step 3 of 3: Customize Settings screen appears.

Figure 4-9 Step 3 of 3: Customize Settings screen


Features

7. If you want to set alert notifications for the device now, click Alert Settings. Otherwise, clickFinish. The My HP Printers screen appears.

Figure 4-10 My HP Printers screen


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Set alert notificationsFollow these steps to set notifications:

1. Click Alert Settings to open the Alert Settings screen, as shown in the following figure.

Figure 4-11 Alert Settings screen

2. Turn alert notification on and off by selecting an option in the Settings for: field.

3. Below Printer Alerts, select the kind of alert notifications that you want to receive:

● Printer cannot print. The device needs immediate attention before it can print.

● Printer has a problem, but can continue. The device might be low in supplies or needmaintenance, but it can print.

4. If you want to be notified of problems only when printing to the product, select Only if I am printingto this printer (user mode).

-or-

If you are an administrator or are responsible for ordering printer supplies, select Anytimeproblems occur (maintainer mode).


Features

5. Below Notification Method, select one of the following options:

● Popup dialog. Popup dialogs appear onscreen and disappear only when they are closed. Apopup alert is shown in the following figure.

Figure 4-12 Popup alert

● Desktop alert. Desktop alerts appear in the Device Status pane of the Overview tab anddisappear after a few seconds.

6. Click Save to save your alert-notification settings. Click Finish when the Step 3 of 3: CustomizeSettings reappears. The My HP Printers screen appears.

Navigate through the softwareTo navigate through the HP Easy Printer Care screens, click a device in the Device List. Click one ofthe tabs (such as Overview or Support), and then click the menu items, links, or buttons that areavailable on the screen.

NOTE The appearance of theHP Easy Printer Care screens might differ from the illustrationsin this document, depending on the product features and the settings that your IT administratorhas established.

Overview tabClick the printer icon to open the Overview tab.

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Figure 4-13 Overview tab

The Overview tab shows the following information below Device Status:

● Printer name

● Printer TCP/IP address

● A graph showing usage for each color print cartridge

● A list of any problems that require attention

Below Supplies Status on the Overview tab, the following information is provided about print media:

● Location (by tray)

● Type (media type)

● Size (media size)

● Status (OK, Out)


Features

Below Cartridges, the following information is provided for each color cartridge:

● Print Cartridge (color)

● Estimated Status (percentage)

● Pages Remaining

● HP Part Number

If the status of the printer changes after you open the HP Easy Printer Care screen (for instance, if you

have sent a print job to the product), click (the refresh button) in the upper-right corner of any screenwhere it appears.

Alert SettingsThe Alert Settings link appears on the Overview tab and on the Support tab. It does not appear onthe Settings tab. Click the link to open the Alert Settings screen, which is shown in the following figure.

Figure 4-14 Alert Settings screen

Supplies OrderingThe Supplies Ordering link appears on the Overview tab and on the Support tab. It does not appearon the Settings tab.

Click Supplies Ordering… to open the Supplies Ordering screen, which is shown in the followingfigure.


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Figure 4-15 Supplies Ordering screen

Select the appropriate check boxes below Order for each supply that you want. In the Quantity field,type the quantity that you want to order.

Click Print Shopping List for a hard-copy list of the supplies that you are ordering.

Click Shop Online for Supplies if you have access to the Web and would like to place an online order.The Transfer printer information to HP SureSupply? screen appears, as shown in the followingfigure.


Features

Figure 4-16 Transfer printer information to HP SureSupply? screen

If you click Yes, please send my printer information, only information and status about your printerwill be sent; no personal information will be shared. If you click No, let me provide my printerinformation, no information is sent. The Welcome to HP SureSupply screen opens, as shown in thefollowing figure.


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Figure 4-17 Welcome to HP SureSupply screen

On the Supplies Ordering page, click Cancel to return to the My HP Printers screen.

Help button

Click (the help button) to open the HP Easy Printer Care Help screen, which is shown in thefollowing figure.


Features

Figure 4-18 Overview Help screen

The Overview Help screen provides an overview of the Device Status and Cartridges sections ofthe Overview tab.

Settings tabThe Settings tab provides access to many features that are normally available through the devicecontrol panel, the print drivers, or the configuration applications. Click on the HP Printer Care featureyou want to view to display.

The Settings tab is available over USB, parallel, or network connections for the following HP devices:






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NOTE Each screen of the Settings tab contains some fields that can be changed by users andothers that are read-only fields.

Select Change to display the fields that can be user-specified. After making changes, select Apply tosave the changes, or select Cancel to exit the field change screen.

Some read-only fields automatically update when the device configuration changes. For example,the Firmware Version field changes if the firmware is updated, or the Installed DIMM Memory fieldchanges if the memory DIMM is changed.

An error message appears if you select Apply and have not made any changes to a field or have madea change that is not within the field's acceptable range. The following illustration is an example of aSettings tab error message (actual error messages will depend on the type of error).

Figure 4-19 Settings tab error message

This document contains information about the following topics:

● Login

● General

● Information Pages

● Capabilities

● Print Quality

● Trays/Paper

● Restore Defaults

NOTE The figures shown in this document might vary from the HP Easy Printer Care screensfor your HP product, depending on its features and configuration. The figures shown in thisdocument are based on the HP Color LaserJet 3800.

LoginHP Easy Printer Care maintains password consistency with the HP Embedded Web Server (HP EWS)when changing device configuration. HP Easy Printer Care checks for an HP EWS password when youclick the Change or Apply buttons.


Features

If no HP EWS password has been set by an administrator, no password is required, and the Settingsscreen changes to show which fields can be modified.

If an HP EWS password has been set, the Authorization screen appears, as shown in the followingfigure.

Figure 4-20 Authorization screen

If necessary, consult your IT administrator for the user name and password. Type the user name andpassword and click OK to proceed. The password is saved for the HP Easy Printer Care session aslong as the user remains active. After about 30 minutes without user interaction, the password isdiscarded, and it is necessary to log in again in order to make further modifications to the configuration.

NOTE The settings that are available vary from device to device, according to the product'sfeatures. For example, the RAM Disk feature might be supported for one device, while anotherdevice might not have this setting. Similarly, the media sizes are specific to the device, so theoptions for media sizes are not the same across devices.

GeneralThe General pane shows general device information about the printer, including system clock settings.


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Figure 4-21 Settings tab

This following features are available on the General screen:

● Device Information

● Date/Time

● Firmware Version

Device InformationA sample Device Information pane is shown in the following figure.


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Figure 4-22 Settings tab – General, Device Information

Date/TimeA sample Date/Time pane is shown in the following figure.

Figure 4-23 Settings tab – General, Date/Time

Firmware VersionA sample Firmware Version pane is shown in the following figure.

Figure 4-24 Settings tab – General, Firmware Version

Information PagesSelect Information Pages to view a list of available information pages for a selected product.

A sample Information Pages pane is shown in the following figure.


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Figure 4-25 Settings tab – Information pages

Click Print to print the information page that you want.

CapabilitiesThe Capabilities screen, shown in the following figure, provides detailed device information.


Features

Figure 4-26 Settings tab – Capabilities

Some of these information fields can be changed by the user and others are read-only fields. SelectChange to display the fields that can be user-specified. After making changes, select Apply to save thechanges, or select Cancel to exit the field change screen.

NOTE Some read-only fields automatically update when the printer configuration is changedor when information is updated in the control-panel menus. For example, the Installed DIMMMemory field will change if the memory DIMM is changed.

The following features are available on the Capabilities screen:

● Installed Personalities and Options

● Memory/Storage

● Security

● System Setup

● Network

● Direct


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Installed Personalities and OptionsThe Installed Personalities and Options pane lists installed capabilities and accessory settings

A sample Installed Personalities and Options pane is shown in the following figure.

Figure 4-27 Settings tab – Capabilities, Installed Personalities

Memory/StorageThe Memory/Storage pane contains settings related to on-board and installed memory and storagedevices, such as hard disks and flash cards.

A sample Memory/Storage pane is shown in the following figure.

Figure 4-28 Settings tab – Capabilities, Memory/Storage

SecurityThe Security pane contains security settings, such as device control-panel locking and writepermissions on storage devices.

A sample Security pane is shown in the following figure.


Features

Figure 4-29 Settings tab – Security

System SetupThe System Setup pane contains device behavior settings.

A sample System Setup pane is shown in the following figure.

Figure 4-30 Settings tab – Capabilities, System Setup

NetworkThe Network pane contains network-related settings.

A sample Network pane is shown in the following figure.

Figure 4-31 Settings tab – Capabilities, Network

● NOTE If you type in a timeout value outside of the acceptable range (5 to 300 seconds),an error message will display when you select Apply. Retype the value, using value withinthe accepted range.

DirectThe Direct pane contains settings related to direct connections between the computer and the device.


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A sample Direct pane is shown in the following figure.

Figure 4-32 Settings tab – Capabilities, Direct

NOTE If the Direct Ports (USB/IEEE 1284) setting is disabled, users will be required to printjobs using a network connection.

NOTE The device will automatically turn off then on after the Direct Ports (USB/IEEE 1284)setting is applied.

Print QualityThe Print Quality screen, as shown in the following figure, contains print-quality settings for the product.

Figure 4-33 Settings tab – Print Quality

Select Change to display the fields that can be user-specified. Select Change to display the fields thatcan be user-specified. After making changes, select Apply to save the changes, or select Cancel toexit the field change screen.

The following features are available on the Print Quality screen:

● Printing

● Printing – PCL

● Print Modes


Features

● Print Quality

PrintingA sample Printing pane is shown in the following figure.

Figure 4-34 Settings tab – Print Quality, Printing

Printing – PCLA sample Printing – PCL pane is shown in the following figure.

Figure 4-35 Settings tab – Print Quality, Printing – PCL

Print ModesA sample Print Modes pane is shown in the following figure.


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Figure 4-36 Settings tab – Print Quality, Print Modes

Print QualityA sample Print Quality pane is shown in the following figure.

Figure 4-37 Settings tab – Print Quality, Print Quality


Features

Trays/PaperThe Trays / Paper screen, shown in the following figure, provides tray-configuration settings for theprinter.

Figure 4-38 Settings tab – Trays/Paper

Select Change to display the fields that can be user-specified. After making changes, select Apply tosave the changes, or select Cancel to exit the field change screen.

NOTE Some read-only fields automatically update when the printer configuration is changedor information is updated in the control-panel menus. For example, the Input Trays field willchange if optional input tray is installed.

The following features are available on the Trays / Paper screen:

● Paper Trays and Options

● Paper Handling

● Tray Behavior

Paper Trays and OptionsA sample Paper Trays and Options pane is shown in the following figure.


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Figure 4-39 Settings tab – Trays / Paper, Paper Trays and Options

Paper HandlingA sample Paper Handling pane is shown in the following figure.

Figure 4-40 Settings tab – Trays / Paper, Paper Handling

Tray BehaviorA sample Tray Behavior pane is shown in the following figure.

Figure 4-41 Settings tab – Trays / Paper, Tray Behavior

Restore DefaultsClick Restore Defaults to restore defaults to the factory settings. The Restore Defaults screen is shownin the following figure.


Features

Figure 4-42 Settings tab – Restore Defaults

To restore factory defaults, click Restore. If an HP EWS password has been set, you are prompted tolog in. The Printer Settings Tools screen appears, as shown in the following figure.

Figure 4-43 Settings tab – Printer Settings Tools

When prompted, click OK to restore the settings.

Click Cancel to close the Restore Defaults screen without restoring the defaults.


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Support tabOn the My HP Printers screen, click the Support tab to open the Support screen (you must select oneof the printers in the My HP Printers to display the HP Easy Printer Care tabs. The Support tab isshown in the following figure.

Figure 4-44 Support tab

Click (the help button) to open the Support Help screen, as shown in the following figure.


Features

Figure 4-45 Support Help screen

The Support Help screen provides an overview of the Device Status, Maintenance Tools, andTroubleshooting Tools sections of the Support tab.

On the Support tab, click Supplies Ordering to open the Supplies Ordering screen. The Transferprinter information to HP SureSupply? screen opens. See Figure 4-16 Transfer printer informationto HP SureSupply? screen and follow the instructions to proceed with your order.

Maintenance ToolsThe following tools are available in the Maintenance Tools pane:

● Printer Usage Report

● Advanced Tools & Settings

● Software Update

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In the Troubleshooting Tools pane of the Support tab, click Browse online information to findadditional information about the product on the HP Web site.

In the Troubleshooting Tools pane of the Support tab, click Contact a support specialist to open aWeb page where you can supply information about the product and receive customized support. Youcan send an instant message, an e-mail, or submit a problem and view the case status online. The pagealso provides telephone numbers for HP customer care centers.

Printer Usage ReportThe Printer Usage Report tool helps you keep track of how your networked printers are being used.Usage information for your printers is collected and stored on your computer hard drive when you arelogged on to your computer.

Click Printer Usage Report to open a screen that provides information about print jobs that have beensent to the product. The Printer Usage Report screen has three tabs:

● By Date/Time

● By User

● By Application

This section contains information about the following topics:

● Products that support printer-usage reports

● Printer-usage report details

● Exporting a printer-usage report

Products that support printer-usage reports

Printer-usage reports are available only for the following HP LaserJet products:






Printer-usage report details

The following table shows the information that is available on each of the printer-usage report tabs.


Features

Table 4-1 Printer-usage report details

Printer Usage Report tab Print-job information

By Date/Time Date/Time

Host

User

Job Name

Application

Color Sides

Mono Sides

Sheets Used

By User User

Total Jobs

Color Sides

Mono Sides

Sheets Used

By Application Application

Total Jobs

Color Sides

Mono Sides

Sheets Used

Exporting a printer-usage report

To export the printer-usage report into a file that can be opened in Microsoft Excel or other databasesoftware program, follow these steps:

1. Click File.

2. Click Export.

3. Select the file format that you want to export the printer-usage report in, and then click OK.

Software UpdateIf you have access to the Internet, click Software Update to open the Web browser and find informationabout the latest software for any HP LaserJet printer. The Welcome to HP Software Update screenappears.

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Figure 4-46 Welcome to HP Software Update dialog box

Click Help for information about HP Software Update features.

Click Settings to configure the HP Software Update software.

Click Next to perform the software update.

Click Cancel to close the HP Software Update dialog box.

This document contains information about the following topics:

● Help

● Settings

● Performing an HP Software update

Help

Click Help to open the About HP Software Update dialog box, as shown in the following figure.


Features

Figure 4-47 About HP Software Update dialog box

Click Frequently Asked Questions to open the Frequently asked questions about HP SoftwareUpdate dialog box, as shown in the following figure.

Figure 4-48 Frequently asked questions about HP Software Update dialog box

Click Privacy Policy to open the HP Software Update Privacy Policy dialog box, as shown in thefollowing figure.

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Figure 4-49 HP Software Update Privacy Policy dialog box

Click End User's License Agreement to open the HPSU End User License Agreement dialog box,as shown in the following figure.

Figure 4-50 HPSU End User License Agreement dialog box

Click Data Collected by HP Software Update to open the Data Collected by HP Software Updatedialog box, as shown in the following figure.


Features

Figure 4-51 Data Collected by HP Software Update dialog box

Settings

From the Welcome to HP Software Update dialog box, click Settings to configure HP Software Update.The HP Software Update Settings dialog box appears, as shown in the following figure.

Figure 4-52 HP Software Update Settings

Below Notification, select one of the following options:

● Notify me before checking the web for updates. This option is selected by default.

● Automatically check the web for updates. Only notify me when an update is available.

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Below Check for software updates on the web, select one of the following options:

● Every. Use the drop-down menu to select one of the following intervals:

● 1 week

● 1 month. This option is selected by default.

● 3 months

● 6 months

● Never

Performing an HP Software update

Click Next to check for software updates. The Checking for updates… screen appears.

Figure 4-53 Checking for updates… screen

If software updates are available, a Web page opens with information about the updates. HP SoftwareUpdate finds updates for HP Easy Printer Care.

You can also go directly to the HP LaserJet product web site or to the following Web site for softwareupdates:


If your HP software is up to date, the No new updates available dialog box appears, as shown in thefollowing figure.


Features


Figure 4-54 No new updates available dialog box

Advanced Tools & SettingsFrom the Support tab, click the Advanced Tools & Settings option to open the HP Embedded WebServer. For more information, consult the HP Embedded Web Server User Guide.

NOTE HP Easy Printer Care software is a Windows application and does not require anybrowser support. The link to the HP Embedded Web Server, however, uses a Web browser.

Usage PageA usage report is available only for the following HP LaserJet products:





A usage page is shown in the following figure.

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Figure 4-55 Usage Page

The following information can be provided in the usage page:

● The number of simplex and duplex page equivalents printed in color and in black and white foreach media type.

● PRINT MODE. The number of page equivalents printed in color and in black and white for variousprint modes.

● PAPER PATH USAGE. The number of page equivalents printed from each media source (tray)and to each output device.

● HISTORICAL DEVICE COVERAGE. The percentage of use for each print cartridge.

NOTE The information provided by the Usage Page screen can vary from device to device,depending on the product features.

For print job information, use the Printer Usage Report.

Troubleshooting ToolsThe following tools are available in the Troubleshooting Tools pane of the Support tab:

● Run online diagnostics

● Browse online information

● Contact a support specialist

● Event Log


Features

Run online diagnosticsYou can use HP's online diagnostics tool to communicate with an HP Web site that analyzes the productand looks for problems. When you click the Run online diagnostics option, the HP Instant Supportadvice disclaimer screen appears, as shown in the following figure.

Figure 4-56 HP Instant Support advice disclaimer

Click I Accept and follow the onscreen instructions to run the online diagnostics.

Browse online informationOn the Support tab, click the Browse online information link to find documentation about the product.

Contact a support specialistOn the Support tab, click the Contact a support specialist link to submit an issue to HP CustomerCare. The link opens a device-specific Web page where you can gain access to direct support.

Event LogThe Event Log provides a list of all printer events, with the event code, description, and page countwhen the event occurred.

A sample Event Log is shown in the following figure.

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Figure 4-57 Event Log screen


Features

5 Engineering details

IntroductionThis chapter presents engineering details for the following topics:

● Uninstall

● Known issues

● Problem solving

UninstallThis section contains information about the following topic(s):

●

● Uninstall HP Software Update

Follow these instructions to remove the HP Easy Printer Care and HP Device Communications Servicesin a Windows XP operating environment.

NOTE To uninstall the HP Easy Printer Care software only, use the Windows Add/RemovePrograms feature.

1. Click Start.

2. Select Hewlett-Packard.

3. Select HP Easy Printer Care.

4. Click Uninstall and follow the onscreen instructions.

Whether you uninstall HP Easy Printer Care from the Program menu or by using the Windows Add/Remove feature, the installer informs you if HP Easy Printer Care is still managing any products. At thispoint, the following options are available:

● Cancel

● Uninstall

● Continue

If you select Continue, then HP Easy Printer Care is uninstalled. The installer checks to see if the printer-usage report plug-in is present and removes it.


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Next, the uninstall process removes HP Device Communications Services, if HP DeviceCommunications Services is not supporting programs or products other than HP Easy Printer Care. IfHP Device Communications Services is supporting other applications, then its components appear inthe Add/Remove Program list. HP Software Update is not uninstalled.

Uninstall HP Software UpdateHP Software Update, a utility which can check the HP Web site for updates to your HP software, isinstalled together with HP Easy Printer Care if the system has an older version or does not carry it.

To uninstall HP Software Update, use the Windows Add/Remove Programs feature.

Known issuesThis section contains information about issues that are known to affect HP Easy Printer Care software.

For updated information about known issues, go to the following Web site:


● Issue: HP Easy Printer Care does not recognize the device.

Description: If the TCP/IP address of a device changes, HP Easy Printer Care ceases to recognizethe device.

Solution: Turn the computer off and then on again to update the printers in HP Easy Printer Care.

● Issue: Some alerts do not appear.

Solution: None. HP Easy Printer Care is designed to work with the most common alerts. In addition,the latest alerts to be added to a product might not yet be available in HP Easy Printer Care.

● Issue: The HP Easy Printer Care is one day behind the Embedded Web Server date.

Solution: None

● Issue: The Settings tab does not display the information about FAX/SCANNED/ADF counters.

Solution: None.

● Issue: If the device name is too long, it might be truncated on the HP Easy Printer Care window.

Solution: Shorten the name of the device.

● Issue: When you click the Alert Settings link, the HP Easy Printer Care window is sent behindevery other opened window.

Solution: Minimize the windows to view the HP Easy Printer Care window.

● Issue: When you install HP Easy Printer Care software, the first dialog states, The wizard willhelp you set up your HP Easy Care – printer, rather than … HP Easy Printer Care software.

Solution: None. This does not affect the functionality of the HP Easy Printer Care software.

Problem solvingThis section contains information about the following topics:

62 Chapter 5 Engineering details ENWW

Engineering details


● Verify printer support

● Verify printer availability

● Update driver software

● Remove a product from HP Easy Printer Care

Verify printer supportAlthough HP Easy Printer Care supports a wide range of HP LaserJet printers, not all printers aresupported yet. For a list of printers that currently support HP Easy Printer Care, see Table 1-2HP LaserJet printers that support HP Easy Printer Care.

In addition, HP periodically adds to the list of devices that HP Easy Printer Care supports, so check theHP Easy Printer Care Web site every few weeks to see if the model has been added:


You can also use the HP Software Update utility installed with HP Easy Printer Care to check for updatesautomatically.

Files or information that HP Easy Printer Care needs to get data from your particular printer might notyet be installed. Consult the HP Easy Printer Care Web site to determine whether the model is supported.

Verify printer availabilityIf the status message for a printer is Status unavailable, make sure the printer is not off-line ordisconnected. Make sure it is turned on, correctly connected, and can print a test page.

Update driver softwareIf a product is on the list of supported products, is connected through an LPT or USB port, and stillreturns a message of Status unavailable, you might need to add additional software to the print-systemdriver. This typically happens if the driver was installed using the Windows Add Printer Wizard ratherthan by selecting Install Printer from the printing-system software CD. To see if this is the case, lookat the port name of your printer. It should read something like DOT4 1 (Local). If the port name is different(for instance, LPT1 or USB001), perform the following steps:

1. Insert the printing-system software CD that came with your printer into the CD-ROM drive.

2. If the CD browser does not automatically start, click Start, click Run..., browse to the printer CDto find the SETUP.EXE, and double-click.

3. Follow the instructions for a typical installation. This automatically installs the additional software.

Remove a product from HP Easy Printer CareIf you try to remove a printer from HP Easy Printer Care by selecting it, clicking File, and thenclicking Remove Printer, the Remove Printer selection might be unavailable (grayed out). Thishappens whenever HP Easy Printer Care has automatically detected printers in the Printers (or Printersand Faxes) folder.

Remove the printer from the Printers folder (for example, by performing a driver uninstall). The RemovePrinter option then becomes active and the printer can be removed from HP Easy Printer Care.

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64 Chapter 5 Engineering details ENWW

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Index

Aaccessing HP Easy Printer

Care 17Advanced Tools and Settings 57Alert Settings screen 26, 29Alerts

desktop 27popup dialog 27

Americans with Disabilities Act(ADA) compliance 5

BBrowse online information 59browsers supported 4

CCapabilities screen 38cartridge status 29comparison, software 8connectivity 5Customize Settings screen 24

DDate/Time settings 37defaults, restoring 46Device Information 36Device Status 28diagnostics 59Direct settings 41disk space requirements 2documentation 59downloading HP Easy Printer

Care 6drivers

comparison, software 8updating 63

Ee-mail, customer support 59

embedded Web servercomparison, software 8features 10opening 57user guide 10

error messagesAlert Settings screen 26, 29Settings tab 34

Ffactory settings, restoring 46features 7Find Other Printers 19Finish dialog box 16Firmware Version

updating 34viewing 37

fuser modes 43

GGeneral settings 35

HHelp button 32HP Customer Care 59HP Embedded Web Server

comparison, software 8features 10opening 57user guide 10

HP Jetdirect cards 5HP Printer Utility, Macintosh 12HP Software Update

Checking for updatesscreen 56

Data Collected dialog box 55License Agreement dialog

box 54No new updates available dialog

box 57

Privacy Policy dialog box 51, 53, 54

Settings dialog box 55uninstalling 62

HP SureSupply 31, 32HP Web Jetadmin

comparison, software 8features 10

II/O Timeout 41Information Pages 37installation

downloading HP Easy PrinterCare 6

instructions 13system requirements 2

Installed Personalities andOptions 40

IP addressesfinding printers 19

JJetdirect cards 5

Kknown issues 62

Llanguages supported 6license agreement

HP Easy Printer CareSetup 14

HP Software Update 54localized versions 6

MMacintosh HP Printer Utility 12Maintenance Tools pane 49

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mediaPrint Modes 43status 28tray settings 45

memoryCapabilities screen 38Installed personalities and

Options 40Memory/Storage screen 40system requirements 2

Memory/Storage screen 40models supported 3My HP Printers screen 18, 25

NNetwork settings 41networks

comparison, software 8Find Other Printers 19HP Embedded Web

Server 10HP Jetdirect cards 5HP Web Jetadmin 10I/O Timeout 41Printer Usage Report 50

Oopening HP Easy Printer Care 17operating systems supported 2ordering supplies 29Overview tab 27

Ppaper

Print Modes 43status 28tray settings 45

Paper Handling settings 46Paper Trays and Options 45PCL settings 43PML (printer machine

language) 5ports

settings 41supported 5

print cartridge status 29Print Modes 43Print Quality settings 42, 44printer drivers

comparison, software 8updating 63

Printer Usage Report 50printers supported

finding 19models 3number of 7removing 63Settings tab 33Web site list 63

Printing settings 43Printing-PCL settings 43Privacy Policy, HP Software

Update 54protocol support 5

Qquality settings 42, 44

Rread-only fields 34Remove Printer 63Restore Defaults 46Run online diagnostics 59

Ssearching for printers 19Security settings

40Services tab, driver 8Settings tab 33SNMP (simple network

management protocol) 5software license agreements

HP Easy Printer CareSetup 14

HP Software Update 54Software Update

About dialog box 53Checking for updates

screen 56Data Collected dialog box 55frequently asked questions

dialog box 53License Agreement dialog

box 54No new updates available dialog

box 57Privacy Policy dialog box 54Settings dialog box 55uninstalling 62Welcome dialog box 51

starting HP Easy Printer Care 17

status unavailable 63Supplies Ordering screen 29Supplies Status 28Support tab 48support, contacting 59SureSupply 31, 32system requirements 2System Setup 41

Ttime settings 37Transfer printer information to HP

SureSupply? screen 31Tray Behavior settings 46trays

configuration 45status 28

Trays/Paper settings 45troubleshooting

Browse online information 59known issues 62printers supported 63Remove Printer 63Run online diagnostics 59Settings tab error

messages 34status unavailable 63

Troubleshooting Tools pane 58

Uuninstalling HP Easy Printer

Care 61updating software

About dialog box 53Checking for updates

screen 56Data Collected dialog box 55drivers 63frequently asked questions

dialog box 53License Agreement dialog

box 54Now new updates available

dialog box 57Privacy Policy dialog box 54Settings dialog box 55uninstalling utility 62Welcome dialog box 51

Usage Page 57Usage Report 50

66 Index ENWW

WWeb sites

documentation 59downloading HP Easy Printer

Care 6HP Embedded Web Server user

guide 10printers supported 63

Welcome dialog box 13Welcome to HP SureSupply

screen 32Windows operating systems

supported 2

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68 Index ENWW

hp easy printer careh10032. · other printer support currently, hp easy printer care is supported...

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