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© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

HP Business Service Management News Tom E. Christensen HP Software Norway

Heinz Nisi HP Software EMEA

Thursday, Feb. 13th -14th 2013

© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 3

Top trends of 2013

• Budget Reduction, lower costs

• Cloud Adoption

• Mobile Computing

• Standardization

• Analytics


The HP IT Performance Suite: ITPS Value Domains ITPS Functional Areas ITPS Products


The HP IT Performance Suite – Value Domains

Build faster

Application lifecycle

management

Analyze in real time

Business analytics

Store efficiently

Information management

Secure proactively

Security & risk

management

Operate simply

Operations & cloud

management

Execute systematically Strategy, planning & governance


Comprehensive, connected, and flexible

HP ITPS: Functional areas

Strategy, planning and governance

Executive scorecard

IT financial management Project and portfolio management Application portfolio management Workforce and vendor management

Secure proactively Store efficiently

Network management

Operations management

Development management

Information archiving

Enterprise records management

Application quality management

Requirements management

Client automation

Data center automation

Asset management

IT service management

Application security validation

Application governance

Performance validation

Application performance management

Data protection

Software security assurance

Security information and event management

Network security

Services and support

Application lifecycle management

IT operations

Foundation

Extensibility, orchestration, collaboration and mobility

Big data Information lifecycle management

Security and risk management

Real-time loading & querying

Columnar storage & execution

Data compression

Build faster Operate simply Analyze in real time

Service Intelligence


ITPS Product Mapping STRATEGY, PLANNING, AND GOVERNANCE

IT Executive Scorecard

Project & Portfolio Management

APPLICATION LIFECYCLE MANAGEMENT

OPERATIONS MANAGEMENT

INFORMATION MANAGEMENT

SECURITY AND RISK MANAGEMENT

Application Lifecycle Management • ALM 11.x Quality Management • Quality Center • Requirements

Management • Sprinter • Unified Functional

Testing • Functional Testing • Service Test • Business Process

Testing • Service Test

Management • Agile Accelerator Performance Validation • Performance Center • LoadRunner • Diagnostics • Service Virtualization

Policy Mgmt &

Governance • SOA Systinet

IT SERVICE MANAGEMENT

BUSINESS SERVICE MANAGEMENT

BUSINESS SERVICE AUTOMATION

• Data Protector • Integrated

Archive Platform

• Email Archiving • File Archiving • Database

Archiving • Medical Archive

Solution • TRIM

• Fortify Software Security Center

• ArcSight • TippingPoint

Service Management Center • Service Manager • Asset Manager • Release Control

Service Intelligence • Service Health

Analyzer • Service Health

Optimizer • Service Health

Reporter • Service Level

Management Application Performance Management • Business Process

Monitor • Real User Monitor • Diagnostics • Transaction Vision • Business Process

Insight

Operations Management • Operations Manager i • Operations Manager • Performance Manager • Operations Agents • Operations Smart

Plug-ins • SiteScope • vPV Network Management • Network Node

Manager i • Network Automation • Performance Insight • Route Analytics

Management • NNMi Smart Plug-ins

Data Center Automation • Server Automation • Database and

Middleware Automation

• Network Automation • Operations

Orchestration • Storage Essentials Client Automation • Client Automation • DDMi

Configuration Management System

• Portfolio Management • Program Management • Project Management

• Financial Management • Resource Management • Time Management

• Demand Management • Application Portfolio Management

• Configuration Manager

• Universal Discovery

• UCMDB


Run-time service model Comprehensive, automated and up-to-date model for dynamic services

• End-user experience

• Transactions

• Application diagnostics

Achieve operational excellence… in a dynamic world

• Server

• Network

• Virtualization

• 3rd party monitoring tools

Universal event

correlation

and

Service

intelligence

Reduce MTTR.

Reduce OpEx.

Improve health of

business services.

Application performance management

Infrastructure management

HP ITPS Business Service

Management


RTSM

HP CMS & 3rd party CMDB

Integrated/Federated

Application Performance Management

Infrastructure Performance Management

Comprehensive, automated, and up-to-date model for dynamic services

Run-time Service Model


Microsoft SCOM

3rd party doman mgrs NAGIOS

BSM connectors for SCOM, IBM, Nagios

Open BSM connector interfaces

OM/PM

NNMi

Run-time service model

BSM platform

OMi

HP connectors

APM SiteScope IBM Tivoli

Automate and Control Events

ArcSight Logger & ESM HP Service Manager

BMC Remedy

Universal Event

Correlation


Service Health

Analyzer (SHA) Service Health

Optimizer (SHO)

Service Health Reporter (SHR)

Analytics that converts data into actionable knowledge

Service Health Optimizer (SHO)

Service Health Reporter (SHR)

Optimize your IT engine

Anticipate issues before they occur

Understand issues from a services point of view

Align IT to business and gauge total health

Service Level Management (SLM)

Analyze the past - Optimize the present - Anticipate the future.

Service

Intelligence


Pure event driven status to complement service health

Event Dashboard

•Works purely on events

•No need to map events to Health Indicators

Improved Time to Value

•Integrated into BSM mesh-up

•Drill-down to Event Console

•Simple status aggregation via filters and views

Operate Simply

•Optimized usage of available real estate

•Custom pictures for quick identification

•Flexible layout capabilities

Modern User

Interface

New in 9.20


TBEC Enhancements and New Stream Based Correlation

Additional Correlation Capabilities

Benefits • Increased event reduction

• Dedicated scenarios instead

of complex, generic rules

Easy approachability

Topology Based Event Correlation

New ability to show potential causes

Receiving more probable causes may update previous

correlation

Even more accurate cause event determination

New Correlation Scenarios

Repetition: Check of frequent repetitions of an

event

Combination: Consolidate multiple events into one

single rich information event

Missing Recurrence: A repeatedly occurring event is

suddenly missing

New in 9.20


In large and dynamic environments

OMi as Operations Bridge

GW3

working… well balanced

GW2


GW1


DPS

e11

e1

e1

e7

e4

e1

e1 e1

e1 e1 e1

e10

e8

e9 e6

e5

e1

e2

e3

other systems

Events Events

Events

•Event will be dropped if a configurable rate is breached

•User will get a single “event storm” event instead

•Possibility to configure exceptions

Automatic Event Storm Detection

and Filtering

•Improved throughput for forwarding events using multiple gateways (e.g. to SM)

•CI Resolver supports very large models with constant memory consumption

Scalability

•Node CIs can be automatically created based on incoming events

Dynamic IT environments

New in 9.20


Event Correlation in OMi 9.20

Event Correlation in OMi now consists of 4 areas:

TBEC – Topology-Based Event Correlation

SBEC – Stream-Based Event Correlation - new

Event suppression - new

Event Storm Detection - new

New in 9.20


.. interacting with other tools

Operations Manager i as a solution

• New technology that brings together Integration Adapter and EMS technology monitors

• Supports many data sources: XML, DB, opcmsg, SNMP, log file, WS

• for Events, Topology, and Metrics!

BSM Connector

• BSM Connector for Tivoli (TEC, ITM, Netcool)

• Existing Integration Adapter/EMS based integrations continue to work E.g. MS SCOM, Nagios

• New Content Pack for Microsoft IIS

Integrations and

Content NNMi SiteScope 3rd Party Domain Mgrs

OM/PM APM (BPM, RUM, Diag)

OM Agents

Microsoft SCOM

Nagios

Cloud

OMi

BSM Platform

Run-time Service Model

SCOM & Nagios

Integration

Adapter

HP

Integration

Adapters

Open

Integration

Adapter interfaces

New in 9.20

http://www.microsoft.com/exchange/


Health and Performance of IIS Server and it’s component

IIS Server Content Pack

•Top ten health indicators for IIS Server components

•Request flow

•HTTP server traffic

•Service uptime

•FTP server traffic …

•Broader coverage for various measurement counters

Health Indicators

•Cross domain event correlation

•Faster resolution of issues by pointing to root cause

•Discover topology automatically

•Supports various event data sources

•SiS monitors

•Smart plug-ins

Quick time to resolve

New in 9.20


Only vendor to do all five

BSM differentiators

• Real time visibility into rapid change

• Service Intelligence built on RTSM

• Manage across build, run & secure

• Automate with universal event correlation

• Broad heterogeneous coverage


Virtual Performance Viewer


vPV – Why do customers need it

Identify Problems • Diagnose issues early-on • Detect patterns amongst

instances • Top-n, bottom-n views

Drill-down, fix • In-depth counters • Real-time, short-term

reports • Relationships to guide

navigation

Heterogeneity • Single interface to monitor

multiple Hypervisors • VMware, Hyper-V

Overview • Summary • Overview: Display all

instances or sub-set • Ordered display

vPV

Simplicity • Virtual Appliance • Extractable version • Low footprint tool • Quick time to value


Tree-map to view environment, and problems at a glance Tree-map is commonly used in finance, stock-trading websites etc., to analyze patterns of ‘interesting’ behavior of stocks, commodity prices

•Treemaps

•Ability to identify patterns of problems, across elements of similar type

•Ordered listing of elements based on various factors

•Grouping and filtering to view hierarchy as well as ‘interesting’ subset

•Switch between hosts, VMs, storage and other views easily via a navigation dashboard


Performance workbench •Explorer view of the environment

•Visualize performance of the entities and do triage

•Navigate on a time-range and be able to assess problems that have occurred in the past

•Compare instances using performance counters

•Out of the box graphs available with golden metrics

•Save frequently used graphs as favorites

•Export graphs as Excel, PDF, CSV etc.


Reports for monthly trends and summaries

•Available in HTML or PDF format

•Inventory reports

•Datacenter Summary Report

•Monthly trends of usage, activity

•Top and bottom Utilization

•Pie-chart of usage

•Group and individual reports

•Storage reports

•Storage used by VMs breakdown


Thank you

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