hp • issue 022 • spring 2014 industry edge public sector view point pap… · are being driven...

1U.S. Public Sector edition

Industry EdgeU.S. Public Sector Edition

Feature stories

How the New Style of IT is a fundamental enabler for the next generation of government

How IT innovations are transforming the way public sector agencies do business

Cloud: defining the secure pathway to deliver results at lower costs

Actionable analytics: using data to optimize decision- making and outcomes

HP • Issue 022 • Spring 2014

HP’s commitment to the public sectorAs one of the world’s largest technology companies, HP takes particular pride in delivering technology products, software, services and solutions to the public sector.

Our customers are passionate about choosing

partners that enable them to improve their

ability to deliver accountable, cost-efficient,

and citizen-centered services amidst budget

constraints, rising expectations, and profound

shifts in the technology industry. These shifts

are being driven by trends such as cloud,

mobility, big data, and security, and they are

fundamentally changing the way technology

is consumed, delivered, and paid for. They

demand what we call a “New Style of IT,”

which is a new style of business powered by IT.

HP is the only company with the breadth and

depth of innovative products and services to

help you succeed in this new reality. We can

help you transform operating and business

models, expand services, and improve service

delivery so you can fulfill your mission,

streamline and simplify processes, and

facilitate citizen interaction.

In this publication, HP and industry experts

provide insights, best practices, and examples

of how we are helping to enable the next

generation of government and education, where

IT-led transformations are delivering real results.

No other organization is better positioned to be

your partner in navigating the New Style of IT

and helping you achieve your goals.

We are excited to partner with you to help you

better serve your constituents and employees.

Meg WhitmanPresident, CEO

Hewlett-Packard

In this issue 5 How the New Style of IT is a

fundamental enabler for the

next generation of government

10 How IT innovations are

transforming the way public

sector agencies do business

15 Cloud: defining the secure pathway

to deliver results at lower costs

21 Actionable analytics: using data to

optimize decision-making and outcomes

26 Risk and threat mitigation for

cyber-dependent operations

33 Empower your mission with mobility

41 The New Style of IT in action:

customer successes

46 HP Enterprise Services quick facts

48 Take the next step


How the New Style of IT is a fundamental enabler for the next generation of governmentToday, governments operate in a globalized world and issues such as economic growth, economic downturns, and security ripple across national boundaries. Businesses’ willingness to relocate also has a profound impact on national and regional labor markets. At the same time, the expectations that citizens and businesses have of governments are very high. It probably comes as no surprise that consumers who have grown accustomed to the speed and convenience offered by commercial firms now demand the same of their governments. They want governments to be relevant, agile, responsive, and secure. They expect transparency to ensure public trust, and they expect the taxes they pay to bring discernible value.

Across the board, governments are

encountering pressure to reduce costs,

improve their service delivery, and overhaul

their business models. They are expected to

reallocate scarce resources to the front line to

meet demanding organizational challenges

and to shift budgets from “business as usual”

to transformation and innovation. Constituents

now expect to interact with governments across

a range of channels, from traditional brick and

mortar offices to online and mobile devices.

Governments must make decisions based on

insights gleaned from data sources that now

include social media, audio, video, and sensors

in addition to the traditional data sources. This

requires a massive rethink, not only of business

processes, but also of the key enabler of this

transformation—information technology.

6 U.S. Public Sector edition

Nonetheless, this turbulent and fluid

environment—a perfect storm of global

forces, constituent expectations, and

organizational challenges—creates many

opportunities for government to radically

transform to the “next generation” of

government, specifically in the way services

are designed and delivered and in the

ecosystems that will make these next-

generation government services a reality.

In particular, what we call the “New Style

of IT”—cloud, mobility, security, and big

data—presents breakthrough opportunities

to develop new, higher-quality products and

services at far lower costs and with greater

security and significantly reduced time to

market. These technological advances enable

new public sector delivery models, moving

from a past and present focus on silos,

passivity, and reactive cures to a future focus

on early insight, proactive intervention, and

government-wide response and collaboration.

The New Style of IT enables better decisions

to allocate scarce resources, identify citizen

and business segments, personalize services

for those segments, and respond with

unprecedented speed during times of crisis.

In helping government organizations weather

these changes, CIOs and public sector leaders

face a number of challenges, both short and

long term. They need to deliver mission-critical

IT services while simultaneously creating next-

generation platforms. This requires them to

balance the following demands on resources

and management focus:


• Deliver flawless IT services to meet current operational needs. Given the

critical nature of government services,

the entire range of programs and business

operations needs to work without a hitch.

At the same time, shorter-term changes

need to be made to allow for growth in

volumes, changes in regulations, and the

adoption and rollout of new services.

• Create the platforms and internal capabilities for next-generation government. This is where CIOs, in their

efforts to maximize the potential of their IT

and business transformation, need to create

IT platforms and upgrade organizational

capabilities to enable a flat government

where agencies operate in an integrated

manner; where the government is agile

and responsive to crises and changes in

the environment (for example, the economy

and national security); where operations are

streamlined and more secure; and where

operations are more efficient and transparent

in terms of costs and resources used.

• Minimize risk during transition and transformation, while experiencing flat, if not shrinking, budgets. A shift to a

holistic view is needed to ensure security

and privacy are maintained during the

transition to a digital service delivery model,

which demands complex synchronization

of various programs and projects, partners,

and vendors, and often has to accommodate

rapidly changing requirements and deadlines

driven by political mandates.

So how can CIOs shift from coping with all these

conflicting demands to getting the upper hand?

Based on our extensive experience in working

with public sector customers worldwide,

we believe there are five areas where IT-

led initiatives can focus to deliver radical

transformation in government and real results:

1. Maximize cost savings in the existing/legacy IT applications and infrastructure and redeploy savings toward transformation and innovation. In addition to the current set of initiatives

(consolidation and shared services) being

implemented by government agencies

around the world, the following key

principles need to be incorporated to

deliver exponentially improved results:

• Use citizen-centric and lean design

principles and incorporate best practices

from other industries to drive new digital

service delivery models. For example,

Singapore looked at the hospitality

industry as a best practice in designing

its new, efficient, customer-oriented

government service centers.

• Identify opportunities for automation

and consolidation in the often

overlooked “long-tail” of processes.

For example, it may make sense for

government documents to be emailed

or printed much closer to the centers

of consumption to optimize assets and

reduce logistics costs and waste.


2. Accelerate your transition and IT transformation. Most governments have

initiated cloud pilot programs. However,

these programs now need to be expanded,

and emphasis should be placed on building

scalable and flexible infrastructure.

Accelerated adoption will depend on self-

service and automation, along with a rich

portfolio of service offerings complemented

by business rules that mandate “cloud-first”

deployment strategies. Similarly, priority

should be accorded to making citizen-facing

applications available on mobile devices.

For example, the U.S. Government has made

open data content and web-APIs the new

default. In parallel, strong pan-agency IT

governance processes should be put in place.

3. Create platforms and incentives for leverage. Standardization and reuse of

common enterprise application components

can help streamline costs, eliminate

redundant projects, free up funds and scarce

resources, improve service quality, and reduce

risks via the adoption and implementation

of best practices. They can also help “join

up” government through sharing of data,

standardization of processes, and connected,

cross-government service delivery.

4. Create capacity, capability, and culture in the people and the IT organization. The customer interactions, internal business

processes, and enabling IT platforms that

will drive next-generation government will

require continuous innovation. Solutions

to governments’ complex problems will

require governments to share high-value

data with external entities in the form of

expanded open government strategies that

include open data, open information, and

open collaboration. The IT organization,

therefore, needs to build the capability and

culture to drive changes and ensure that

the human dimension of the changes can

be absorbed in the larger organization.

Business processes have to be upgraded,

a new customer-centric organization


needs to be built, and new business and

procurement models will have to be

implemented. Government IT shops will

have to be extremely good at fostering

innovation, managing complex programs,

and learning how to shift from output-based

paradigms to outcome-based measures

with reasonable service level agreements

and a culture that balances risk with

flexibility and resilience.

5. Develop and nurture ecosystems. Collaboration will be a key attribute of

governments powered by the New Style of

IT and the capabilities delivered by mobility,

security, cloud, and big data. Joint design

and collaborative delivery will be the norm,

bringing together governments, citizens, and

external entities ranging from IT firms, non-

governmental organizations, and academic

institutions. The ever-expanding ecosystems

should also include other governments.

Developing the capabilities to create and

nurture these ecosystems to deliver public

value will be the keys to success for both

governments and the IT industry.

At HP, we believe that the New Style of IT is a

fundamental enabler for the next generation

of government. We believe governments

can be both FAST (flat, agile, streamlined,

and information technology enabled) and at

the center of a collaborative effort to solve

society’s most complex challenges. We believe

design and delivery of services can meet the

requirements and expectations of all citizen

segments. We believe governments can be

among the most innovative in the use

of information technology.

HP works with government agencies and

education institutions across the world to

leverage the New Style of IT to radically

transform services and deliver results that

matter for our customers. We bring the

broadest portfolio of technology solutions,

scale, and worldwide experience, along with

a vast repository of lessons learned and

innovations —both from the public sector

and diverse global industries—to help

governments optimally deliver enhanced

digital services to their constituents.

Suparno BanerjeeVice President

Worldwide Public Sector, Office of the CEO


HP’s Point of View

How IT innovations are transforming the way public sector agencies do business In recent years, government agencies have shifted toward a more integrated approach to public service delivery. They are facing new demands and expectations for accessible services from digitally empowered citizens, and government organizations are in different stages of their enterprise transformation, each with their own distinct concerns and challenges. The business challenges facing the public sector are primarily centered around budget constraints and the ability to optimize IT spending to deliver mission-critical services.

Doing more with less is more important than

ever before. CIOs in the government today

are striving to rationalize and grow their IT

portfolios, consolidate data centers and assets,

move to more consumption-based IT, deliver new

types of services, protect assets and information,

and cut costs, all while complying with newly

enacted legislative and policy mandates.

Innovative uses of IT can help the public sector

manage resources, improve workplace efficiency,

and provide constituent services that are secure

at the core —services that protect access,

networks, data, systems, and facilities. As part

of this New Style of IT, leveraging big data can

deliver crucial insights for better decision-

making and drive economic growth.

Global public sector best practicesIn light of the many challenges that exist today,

the following are best practices that enable

CIOs to put more knowledge and information

into the hands of constituents, citizens, and the


workforce so they can make informed decisions

in the safest, most efficient way possible.

Migration to consumption-based servicesGovernment agencies are beginning the

complex migration to shared or consumption-

based services to deliver new capabilities and

optimize IT spending. There’s a movement to

adopt consumable infrastructure, platform,

and software services, especially as agencies

consolidate their mission workloads.

Consumption-based services are traditional

cloud services. Cloud computing enables

organizations to share computing resources

and pay only for what they use. Data, thus,

can reside across a shared pool of storage

devices. For example, there has been wide-

scale adoption of email as-a-service for

agency personnel (leading to lower price points

for email on demand). HP is supporting the

Defense Information Systems Agency (DISA) in

their hosting of the 1.6 million mailboxes that

make up the Department of Defense (DOD)

enterprise email. Critical information that needs

to be accessed frequently can be sent to high-

performance storage, while other data can go

to lower-cost devices.

Centralizing the environment allows a pay-

for-use model and provides ubiquitous access

when and where it’s needed and through any

channel. Cloud deployment models facilitate

demand-based, mission-critical systems. In fact,

as part of the new Cloud First Initiative1, U.S.

Government agencies are required to consider

cloud options before making new IT investments

to achieve savings and service improvements.

1 Vivek Kundra, U.S. Chief Information Officer; The White House; February 8, 2011. https://cio.gov/wp-content/uploads/downloads/2012/09/Federal-Cloud-Computing-Strategy.pdf

https://cio.gov/wp-content/uploads/downloads/2012/09/Federal-Cloud-Computing-Strategy.pdf

https://cio.gov/wp-content/uploads/downloads/2012/09/Federal-Cloud-Computing-Strategy.pdf


Human capital change managementOne of the most overlooked areas vital for

successful transformation is people, both

the employees responsible for delivering

services as well as citizens ability to access

them. Governments are placing emphasis on

consumer expectations, sentiment, and citizen-

centric design, which implies an understanding

of the specific needs of different segments of

society and their capacity to benefit from digital

services. IT can help drive fiscal or productivity

efficiencies, but end users—constituents,

citizens, and the workforce—need to know

how to use this technology.

Any IT transformation needs to take into

account the impacts on end users. There’s a

massive citizen-centric services trend around

eliminating the four walls of agencies with one-

stop government, meaning the integration of

public online services via a centralized portal

or single point of entry. Portals are being

implemented by governments that include a

clear structure across the whole of government,

easy-to-find resources, and a comprehensive

navigation system. Governments are focusing

on informing users of what happens with their

data and how it is protected, creating confidence

in and acceptance of the portal or site.

As the IT organization migrates into

consumption-based cloud services, the ability

to gain on-demand access to information is

changing the way people interact with agencies.

Agencies will need to communicate changes

to constituents as IT services evolve and are

consolidated. Workers, in turn, will need to

understand the impact of the job, business

processes, and/or role-based changes that need

to take place. The ability to make end users part

of the change process is critical to success.

Furthermore, governments should proactively

increase awareness of and promote e-service

usage; otherwise, despite the availability

of e-services, usage levels may fall below

expectations. Constituents need to know

where to get information, how to use it, and

the benefits that information brings. Simply put,

users will reject what they don’t understand.

Secure cloud and mobile solutionsA third vital consideration is cybersecurity.

While mobile solutions in the marketplace can

enable agencies to reach different constituents

through any number of channels, including

PCs, websites, mobile phones, tablets, and

on-demand information, it’s important to

focus on ensuring that these channels are

trustworthy and secure and that people have

the right credentials to access the information

distributed to them. Secure mobility can also

enable the public sector workforce to access

the information they need anytime, anywhere,

to perform their job functions.

Within the marketplace today, automated

real-time information and analytics enable

agencies to continuously monitor and bolster

the security posture of IT environments (end-

user devices or data center services) and

make informed decisions based on their risk

posture. Automated business rules and events,

automated decision-making, and continuous

monitoring solutions enable agencies to shut

down threats, quarantine or isolate intrusions


within the environment, and send alerts,

all without human intervention.

The new technology can be used to increase

efficiencies and create transparency between

public administration and citizens. Prevention

of unauthorized data access includes protecting

premises and equipment; protecting software

applications used to process personal data;

ensuring effective methods of blocking,

destroying, and anonymizing personal data; and

determining when personal data was entered,

used, and processed.

HP is the public sector’s global partnerHP enables customers to leverage the New Style

of IT—technologies like cloud, mobility, security,

and big data analytics—to better serve digital

citizens and the workforce. While disseminating

information in a more digitized way helps to

reduce overall costs, a consistent experience

across channels is critical.

Technology is the enabler of the automation

that needs to take place. Our customers want to

know how to use new technology, adopt it, and

communicate it to the workforce. We manage that

effective change as agencies transform to the New

Style of IT, working with agencies and stakeholders

to ensure they recognize and understand the

short- and long-term impacts of how their IT

consumption will change in the future.

In the U.S., HP offers a FedRAMPSM authorized

managed cloud solution for the public sector,

which makes us well-positioned to support

U.S. Federal Government procurement with

flexible purchasing vehicles. From a security

standpoint, we have been protecting government

assets and information for over 50 years, we’ve

used our knowledge, expertise, and lessons

learned to offer secure digital channels—secure

tablets, laptops, and mobile devices—for the

public sector marketplace. Most importantly,

our continuous monitoring solution supports

cybersecurity and the ability to apply automation

to the security posture within agencies.

Learn moreHP is committed to the public sector. Through

our broad portfolio of products, services,

and software, in addition to our global

experience, we can enable governments and

academic institutions to securely meet mission

objectives, improve citizen engagement,

provide consolidated government-specific data

to constituents to create new and emerging

markets, and increase efficiency and innovation

to improve citizen services, all while saving

taxpayer dollars.

To learn more about HP Labs/innovations

we bring, visit hp.com/go/usgov.

Jeff BergeronChief Technologist

HP Enterprise Services, U.S. Public Sector

and the Americas

http://www8.hp.com/us/en/industries/public-sector.html?compURI=1131347#.UxDXb_RdW1Q


Cloud: defining the secure pathway to deliver results at lower costs Government agencies and educational institutions are expected to provide access and service levels consistent with those available in the commercial sector. Technology-savvy program owners have high expectations. Organizations struggle with budgets amid needs for modernization, consolidation, and other projects. Cloud solutions can reshape how agencies operate and accomplish missions—making cloud a fundamental part of how the New Style of IT supports the public sector.

That said, simply buying cloud services may not

deliver desired benefits. A cloud roadmap can

help by taking a modular approach and

establishing policies that correlate workload

types with the appropriate platform

(traditional, private, public and hybrid clouds).

This can help public sector organizations meet

their toughest challenges and navigate with

a holistic plan to the desired end state.

Cloud service selection criteriaIn assessing various cloud options, here are

points to consider:

• What are the requirements of the workloads

you are considering placing in the cloud?

• What are the security requirements

of the workloads?

• Are there restrictions on where

the data can be located?

• What limitations are there on

who may support the systems?

• What are the requirements for system

availability and performance? How

confident do you need to be that

these standards will be met?

• How willing are you to adjust requirements

to achieve the financial benefits of a standard

service as often customization adds cost?


Armed with an understanding of

requirements, agencies are ready to evaluate

cloud services that provide for the purchase

and delivery of secure cloud solutions that

can be scaled up and down quickly and

easily. It can, however, still be difficult to sort

through and compare the offerings available.

Public sector cloud buyers can ask pointed

questions of potential cloud providers to

better evaluate them:

• How do you secure your cloud?

• Have you achieved all required regulatory

certifications to date? Have you

implemented those controls in

compliance with regulations as well?

• Can you run an enterprise-class application?

• What levels of transparency can you offer?

• What service-level agreements (SLAs)

do you offer as to how that application,

system, and cloud are performing?

• What SLAs can you offer in the

context of business outcomes?

• What comes standard with your

offering, and what is optional?

• How will price be affected as services

are scaled up or down over time?

• How can you help preserve pre-existing

technology investments?

• How can we establish a relationship based

on critical business and mission metrics?

The ultimate goal is to ensure that you can

effectively match your workload requirements

to the cloud service you need, support the

mission and deliver the desired outcomes.

Optimal cloud outcomesGovernment agencies and educational

institutions that want to position themselves

for future migration of workload to the cloud

can incorporate enterprise cloud services as a

strategic service delivery or sourcing option to

meet specific needs. Cost savings, efficiency

and data center reduction goals are usually

major drivers of this effort. The security,

scalability, and reliability of the solution, the

ease of adoption, and the ability to meet core

mission objectives determine ultimate success.


The implemented solution should be able to:

• Support mission-critical workloads within a multi-supplier IT environment

• Provide a reliable IT infrastructure that supports capacity on demand

• Supply a flexible and scalable delivery model to keep up with growth and accommodate evolving IT operations and shifting resources

• Offer assured security and compliance

• Standardize tools and processes and include an integrated dashboard to drive consistency and transparency

• Mitigate infrastructure overinvestment risks by increasing cost control and paying only for services consumed from a range of sources

• Reduce overall cost through lower operational expenses and capital spending

• Improve IT efficiency through consolidation and virtualization

• Offer high availability (99.9%) or higher and robust disaster recovery, if needed

• Include a plan for adoption of the solution

HP Helion—Our portfolio of cloud products and services that enable organizations to build, manage, and consume workloads in hybrid IT environments

Build and operate Consume

Private cloud Public cloud and SaaS

Managed private cloud

Managed virtual private cloud

HP Helion OpenStack common architecture

SLAs: Availability security performance compliance cost

Open

• Portable, interoperable, and heterogeneous

• Based on open source to accelerate innovation

• Deploy applications on multiple deployment models

Agile

• Speed time to innovation

• Scale with the right economics

• Planning, building, and managing expertise

Secure

• Enterprise-grade security

• Visibility, control, and governance for hybrid IT

• Reliable, predictable services


Hybrid cloud approach and deliveryThe migration to cloud-based services may occur

over time to accommodate fiscal pressures and

competing priorities for the typical public sector

enterprise. Many organizations have worked

hard to consolidate physical locations and

initiate migration to virtualized environments.

The challenge of rationalizing and modernizing

applications means that most enterprises

will live in a hybrid world for many years.

The most successful enterprises establish a

comprehensive roadmap that guides their

“journey to the cloud,” helping them to manage

the transition through an increasingly hybrid

compute environment.

A hybrid approach means taking advantage

of the capabilities offered across private cloud,

community cloud, public cloud, and traditional

IT, placing workload on the appropriate

platform in stages—resulting in a cloud

computing solution that balances speed,

security, agility and cost efficiency. Such a

“multi-stack” approach can assure the desired

results by managing across multiple pre-

existing providers and contracts.

At the forefront of the hybrid cloud worldTo support the public sector’s journey to the

cloud and embrace the convergence of cloud,

mobility, security and big data, HP offers HP

Helion—a comprehensive hybrid portfolio of

flexible and integrated solutions. Using our

extensive expertise and innovation, HP develops

and offers solutions that are adapted to public

sector standards and built from the core to meet

the security levels required.


Today, hundreds of customers are using HP’s

managed cloud offerings to access mission-

critical, highly secure, high-performance

enterprise-class services. In addition, we have

established over 130 Cloud Centers of Excellence

around the globe. These partner facilities

showcase the HP cloud portfolio and partner

offerings and deliver optimal value to customers.

HP provides relevant public sector solutions

through the most complete portfolio in the

industry, the knowledge of our experts and the

public sector experience we have acquired over

50 years of providing services to hundreds of

government and education clients worldwide.

Simply put, we’re experts at running enterprise-

class workloads in complex, multi-provider

environments. That’s why so many customers

view us as business and mission partners, not

just technology suppliers.

Learn moreWe at HP believe that it’s going to be a hybrid

world where enterprises maximize agility by

leveraging the best of private cloud, managed

cloud and public cloud—as well as traditional

IT. In such a world, it is critical to map out and

embrace the journey to the New Style of IT. To

learn more about public sector cloud computing

as a pathway to lowering IT costs, increasing

efficiencies and enhancing security, visit

hp.com/govcloud or email

[email protected].

Stacy ClevelandDirector, Workload and

Cloud Practice

HP Enterprise Services,

U.S. Public Sector

1 The Forrester Wave™: Private Cloud Solutions. Q4 2013. Forrester Research, Inc., November 25, 2013.

Judy DouglasClient Industry Executive

HP Enterprise Services,

U.S. Public Sector

The HP offering and market presence in a private cloud solution evaluation achieved the highest scores by Forrester Research in 2013, which noted that “HP leads the pack,” and was the sole “leader” in its private cloud study.1

http://hp.com/govcloud

http://h30528.www3.hp.com/vignettes/HP_SES_Cloud_solo.mp4


Actionable analytics: using data to optimize decision-making and outcomesActionable analytics is about managing data, leveraging information, and creating insights.

The data landscape has changed. We are in

a new era of accelerated innovation where

powerful processors are embedded into almost

every kind of device. Operating systems for

such devices have become small and powerful

enough to facilitate a wide range of functions

and interactions—and almost anything can be

connected to the Internet. In previous decades,

government and education organizations made

decisions by analyzing their transactional

business data and using this historic view, along

with the insights from key personnel to make

daily decisions as well as projections about the

future. With the rise of technologies and new

platforms in social media, cloud, and mobility,

decision-makers are hindered unless they can

access and benefit from all relevant information

in the data landscape, which now includes:

Business data—structured data typically

stored in rows and columns in applications—

think enterprise resource planning (ERP) and

customer relationship management (CRM)—

as well as databases and data warehouses.

Machine data—high-velocity data from

sensors in transportation systems, noise,

climate, and pollution monitoring to name

a few, as well as web feeds, web blogs,

application logs, event monitors, stock

market feeds, networks, and security

intelligence systems.

Human information—including email,

social media, documents and records,

video, audio, and images.

In the public sector, changing priorities,

protection of assets, the safety of citizens and

country, citizen-centric services, and the need

for ever more transparency in governmental

agencies dictates the need to maximize the

potential of big data. The volume, variety,

velocity, and complexity of big data are


increasing as more and more connectivity and

devices enable us to generate and consume data,

overwhelming existing systems and processes

The unstructured data (human information)

has a ten-times higher growth rate than

structured information. This shift in the data

landscape creates an enormous opportunity—

but only to organizations that can harness

valuable insight from their data.

Intelligence derived from disparate sourcesNew technologies are making it much easier

to sift through and gain an understanding

of “human” information through automated

means. It is now economically feasible to

capture, store, and analyze volumes and types

of data that were previously too expensive to

manage, both in terms of infrastructure and

development costs.

Collection and analysis of a vast array of data

types gives agencies a real opportunity to

harness the potential of big data within their

enterprises. In particular, decision-makers can

gain increased situational awareness, as well

as increased capabilities to make fast, accurate

situational assessments and the informed

command decisions required in today’s digital,

always-on environments. The ability to derive

intelligence from disparate sources also

resolves many issues that ultimately improve

collaboration and information sharing across

entities and establish common protocols and

standards to integrate IT systems.

By leveraging analytic capabilities to automate

information flows and interrogate data elements

in order to discover patterns and anomalies,

actionable analytics platforms can bring this

information forward for easy consumption

and ready use. Along those lines, social media

sites can be monitored for sentiment analysis

and trends, along with automated video

forensics, to identify deviations from normal,

defined patterns, further providing decision-

makers with the kinds of

timely information and

intelligence they need.

Use case examplesOne example is leveraging

clickstream analysis

to improve citizen

engagement. Today’s

“digital citizen” expects

http://h30528.www3.hp.com/vignettes/HP_SES_Decision_solo.mp4


to be able to get information and services

online. How do you get information to improve

the constituent experience? Government

agencies have leveraged HP’s Vertica Analytics

Platform and Hadoop to support faster, more

flexible analytics of their citizen interactions on

websites. This solution easily accommodates

the billions of rows of clickstream data

generated by site visitors. Agencies are better

equipped to make decisions to improve their

website functionality and architecture and tailor

website interactivity to the needs of individual

visitors, delivering a more precise constituent

experience. This, in turn, enhances constituent

satisfaction and improves public trust.

In public safety, police departments have

leveraged big data analytic solutions to

better understand and use social media to

improve police operations and better engage

the community. Cameras, live video feeds,

sensors, and social media data are combined

and analyzed to enable informed choices for

how to deploy resources and adjust to changing

conditions. Police can also more effectively

engage the community by accurate analysis of

social media sentiment and emerging issues.

HP helped the City of Anaheim, California bring

together critical information from the city’s fire,

police, and other departments into a modern,

active portal. Authorized decision-makers have

anywhere, anytime access to the information

in a visually rich interface that enables them

to make actionable decisions in applying

assets and resources to manage and respond

to critical events.

When a state public health organization

needed up-to-date information on the

potential for pandemics that would affect

their citizens and visiting tourists, HP helped

them to utilize technologies that enabled

them to correlate atypical data sources, such

as elementary school health records, with

pharmacy information to predict outbreaks

of serious illness. Health officials could get

ahead of the situation by communicating

with citizens on healthcare directives.

They could proactively issue public health

recommendations and direct resources to

minimize impact on the population.

Where to startThe key is to understand what information can

be brought together and analyzed to achieve

better outcomes. This does not mean that

expansive programs need to be designed,

developed, and implemented before you

can derive insights from your data. Rather,

consider piloting analytics through a data

discovery process. Data discovery allows you

to focus on a few smaller areas in which to

test out hypotheses and gain insights using

available information whether it is machine

friendly or human information, like social

media or call center conversations.

HP has helped customers understand how

citizens are reacting to newly proposed

legislation by looking at public response and

feedback in interactive forums. We are helping

public entities to identify and prevent fraud

and abuse in public health programs, saving


millions to programs and taxpayers. Our

data scientists use a wide range of detection

capabilities, including predictive modeling

and complex data mining, by applying the big

data tools best suited to derive insights. This

type of discovery can then become part of

the ongoing process to inhibit abuse and can

increase profitability through recovery of past

overpayments and reducing the risk of issues

through strengthened policies.

HP is the world leader in actionable analytics HP has dedicated practice for Analytics and

Data Management, which is a services center

of excellence that is part of HAVEn, the

industry’s first comprehensive, scalable

open, and secure platform for big data.

The HAVEn technology stack includes

proven technologies from HP Software,

including Autonomy, Vertica, and ArcSight.

HAVEn also extends HP technologies with

key industry constructs such as Hadoop.

Within HP Enterprise Services, there is a

broad range of services and workshops like

the Big Data Discovery Experience (BDDE)

offering which helps you know where to

start as well as accelerate your ability to

derive value from big data to reduce costs,

improve efficiencies, and reduce risk. With

BDDE, you can use our market-leading HAVEn

platform as a service, and combine that with


our expertise in analytics in order to test

hypothesis right away to reach actionable

insights quickly. In addition, HP maintains

a use case library that gives customers a

way to start, to see what is possible with

big data. Together these modular solutions

provide the capability to handle 100 percent

of enterprise data-structured, unstructured

and semi-structured-and securely deliver

actionable intelligence from that data in real

time. Only HP has the breadth of portfolio

across infrastructure, software, services and

partnerships to provide you with the right

choice of offerings to enable you to harness

the value of your information.

Learn moreHP has helped government and education

organizations across the globe to leverage

big data analytics to make informed decisions

to maximize results, conserve resources,

and prevent fraud and abuse. Our team has

evolved infrastructures, provided training to

expand skills, and delivered services so that

governments can successfully include big

data analytics to yield insights to drive better

decision-making. The data landscape will

only continue to grow and become even more

complex, and leveraging big data analytics is

widely understood as a new imperative.

For more information, visit hp.com/go/bigdata.

Diana M. ZavalaDirector, Information

Management & Analytics


http://www8.hp.com/us/en/business-solutions/big-data.html


Risk and threat mitigation for cyber-dependent operationsMany of our government, military, and commercial enterprises have leveraged Internet and communications technology efficiencies to the point where we have transitioned our operations from cyber-enabled to cyber-dependent. This era of cyber-dependency presents many advantages; however, it brings not only a host of vulnerabilities, but an increasingly severe set of operational, financial, and privacy risks for the organization.

Up to now, most organizations have aimed for

100% security solutions through cybersecurity

regulation, periodic compliance monitoring, and

devoted efforts to block, patch, and mitigate

exploitations within increasingly tight timelines.

While these maintenance and administrative

activities provide a solid foundation, the reality

is that every risk cannot be eliminated. In view

of these residual risks, organizations must also

conduct operational cybersecurity activities to

assure essential enterprise functions in the face

of ongoing and potent malicious activity. Today’s

most proactive enterprises are employing

advanced security technologies to deliver

adaptive perimeter controls, advanced warning

about threats and attacks, and intelligence

about the extended cyber-threat landscape.

In this new IT landscape, it is increasingly critical

to correlate cybersecurity efforts directly to core

business processes. Simply put, government

and academic institutions need to implement

trustworthy cybersecurity solutions to enable

them to mitigate operational risk and develop

an operational plan that prioritizes what to

protect and how to operate if portions of their

protection capabilities are breached. HP is a

leader in building, protecting, and operating

resilient enterprise networks for the world’s

most complex environments.

Integrating security into everyday operationsCyberspace has developed into a domain of

operational concern for public sector leaders

and their information security practitioners.

The risks in these environments often outstrip


fundamental efforts to standardize operations

and detect/prevent threats to data, systems,

and facilities. Accordingly, public sector

enterprises with large-scale cyber-dependent

missions have additional requirements for

mission-integrated cyberspace planning,

governance, execution, and control processes.

Command centers charged with monitoring

operations often fall short in these areas

because current solutions do not provide

sufficient insight into the comprehensive

operational picture, which includes and

depends upon cyberspace. It is no longer

enough to demand “built-in” vs. “bolted-

on” security; today’s built-in security must

integrate with everyday operations to address

persistent threats in the context of essential

enterprise functions. Some of the biggest

challenges today’s organizations face involve

understanding current security investments in

relation to their business or mission outcomes,

objectively monitoring the effectiveness of their

cybersecurity programs, and implementing

mechanisms to fluidly control their security

posture relative to the value of the business

operations they are protecting.

Taking a piecemeal vs. holistic view of cybersecurityA common mistake many organizations make

is approaching security in a piecemeal fashion.

There’s a breach, they fix it; they are told

they need another firewall, and they buy one.

Overlapping, reactionary purchases without an

underlying plan for operations can be costly at

best, dangerous at worst. Given the evolving,

dynamic nature of today’s threat, organizations

can’t possibly shield themselves solely through

reactive operations and additional security

investment. Instead, they must move beyond

a strong foundation of compliance and provide

holistic capabilities to dynamically protect what

truly matters in the mission/business context

of that organization.

We can’t protect what matters until we

first identify what matters. Organizations

can take proactive measures to align their

security program with business objectives

by understanding the information produced

and available through systems they already

have, then planning and implementing the best

mission-integrated security possible for that


environment. To leverage their information for

improved operational situational awareness,

organizations need to be able to answer

questions such as:

• What resources do I have, what’s their

status, and how are they connected?

• What contractual, logistical, and cyber

connections between customers,

partners, and suppliers do I need to

understand and protect?

• How can I recognize active developing issues

before they impact my critical operations?

• What combination of internal and external

information sources will provide proactive

insight to the nature and business impact

of probable attacks, vulnerabilities, or failures?

• How does the organization know if

my critical processes are under attack

or operating in failure modes?

• When critical processes are affected:

When did the problem start? Who or what

is causing the problem? What are my options

to operate through disruption? How are my

remaining resources impacted?

Leveraging a framework for situational awareness, information sharing, and controlOrganizations can use their knowledge of

cyberspace to make sound operational decisions

about their critical business functions. When

a natural disaster or malicious attack occurs

in cyberspace, these organizations have

enough awareness of the internal and external

environment to recognize that a change has

occurred and to implement alternative courses

of action for critical enterprise functions.

The proactive approach to mitigating process

risk requires an awareness of your own assets,

any partners’ assets, and the cyberspace

environment at large. These operational insights

enable organizations to understand their security

investments and how best to deploy them toward

protecting critical mission processes. Information

sources—internal (your own network) and

external (information feeds purchased from

HP Leadership• Gartner Magic Quadrant leader for Security Information and Event Management

• Gartner Magic Quadrant leader for Application Security Testing

• Gartner Magic Quadrant leader for Intrusion Prevention Systems


commercial providers or accessed as shared

information from government partners)—can

be integrated into an operational picture of the

enterprise environment. Decision-makers

can then see beyond their own boundaries,

enabling them to proactively engage as

situations change.

Proactive organizations seeking to evolve

their practice of operational cybersecurity may

employ a simple maturity framework to guide the

development of their systems, processes, and

personnel. Starting with tracking the deployed

enterprise configuration in real time, this

framework drives the development of resources

and skills to fully understand the environment in

which the enterprise operates. Finally, applying

an integrated set of business rules and resources,

leaders can manipulate dynamic components of

the enterprise to proactively mitigate internal and

external circumstances before they disrupt cyber-

dependent processes. Operational milestones

in the framework include:

• Enumeration: Accounting for the

components, configuration, and

connections within the enterprise.

• Visualization: Providing a static

visual representation of assets and

their logical/physical relationships

to critical mission resources.

• Cognizance: Understanding the real-time

cyberspace environment (both internal and

external) to gain insight into usage patterns,

general malfunctions, and malicious activity

as it impacts the deployed critical enterprise.

• Situational awareness: Applying mission/

business data as an additional overlay to

cyberspace cognizance. This prepares the

organization to make mission-informed

decisions in the context of relevant physical,

topological, and administrative boundaries.

• Decision support: Monitoring business and

mission-planning activities and enabling

business rules to enforce operational policy

and enterprise configuration toward

full mission assurance.

HP is the world leader in delivering trustworthy networksHP partners with clients every step of the

way to ensure they have a comprehensive

understanding of the capacity, readiness,

stability, and flexibility of both their internal

and external cyberspace environment. We

take our clients through a process of building a

roadmap to develop and understand the security

posture of their enterprise. By taking a holistic

view, we help you establish priorities, figure out

where to start, and decide what investments

are required to gain the highest level of security

specific to your objectives, all while minimizing

duplication. Then we operate that environment

alongside you.

From the chip to the cloud, HP delivers a

comprehensive portfolio of cybersecurity

products and services enabling your enterprise

to prevent, detect, analyze, and mitigate the

cyber-threat. Whether designing your next


generation enterprise architecture or defending

critical infrastructure in the face of determined

adversaries, HP leverages powerful technology

to protect what matters to your mission.

• HP Atalla network security processors protect

sensitive data and prevent fraud in critical

financial transactions around the world.

• HP Fortify addresses application security

issues across the software development

lifecycle from static analysis to real-time

application protection.

• HP ArcSight provides a platform for

effective management and analysis

of cybersecurity at scale.

• HP Assured Identity enables value beyond

security by integrating trust through and

beyond the enterprise.

• HP TippingPoint next generation intrusion

prevention systems leverage advanced

research from DVLabs to protect your

enterprise boundary.

• HP Threat Central provides a collaborative

security intelligence platform that enables

community members to share threat data

and analysis.

Customer Example: Navy Marine Corps Intranet (NMCI)Through the Continuity of Services Contract

(CoSC), HP provides comprehensive IT services

to the Department of the Navy through the Navy

Marine Corps Intranet (NMCI), one of the largest,

most secure intranets in the world. We provide the

best assets possible, expertise on the IT operation

of those assets, industry-best software installation

and integration, regulatory compliance, and

monitoring and defense against network attacks.

In fact, we have implemented “fight-through”

operations that enable the Navy to perform

critical functions in the presence of ongoing

malicious activity.

NMCI provides an interoperable command and

control network needed for transitioning to a

net-centric environment. Today, the Department

of the U.S. Navy receives IT services via NMCI for

more than 800,000 military and civilian employee

accounts at more than 2,000 locations. NMCI

consolidated and standardized network operations

services, security, and user

assistance across every level

of command. Information

assurance compliance is

now enforceable. Users with

unique IT service needs are

accommodated by smart

customization of standard

components to generate

tailored solutions.

Results include:

http://h30528.www3.hp.com/vignettes/HP_SES_Security_Solo.mp4


• The prevention of more than 80 million

network connection attempts per month

• The detection of an average

of 850 new viruses per month

• The blocking of approximately 35

million spam messages per month

• Integrated operation of NMCI network

operations centers, service desks, and server

farms enabling off-site storage, rapid service

and data restoration, and rapid response to

service delivery requirements in the event

of a real or potential disaster.

NMCI has helped the Department of the U.S. Navy

to sustain mission capability through real-world

challenges—and through it all HP has been there:

• 9/11 Pentagon reconstruction

• Hurricanes Isabel, Katrina,

Rita, Dolley, Gustav, and Ike

• 2004 Indian Ocean tsunami

• California wildfires

• 2009 Presidential Inauguration

• 2010 Haiti earthquake

• 2010 Tennessee floods

• 2011 Japan earthquake and tsunami

Learn moreHP helps organizations become better prepared

to execute their cyber-dependent enterprises

by operating alongside them. With the New

Style of IT, our innovation agenda and our

customers’ strategic agenda align so we can

create the most value and become your most

experienced partner. We’re with you every step

of the way.

To learn more about risk and threat mitigation,

visit hp.com/go/cybersecurity.

The U.S. Navy chose HP for cybersecurity and IT management solutions, including:• IT Asset Management

• Information Assurance

Asset Management

• Information Security

Compliance Monitoring

• Cybersecurity Operations

• Enterprise-scale Analytics

• Cyber Situational Awareness

• Business Process Analysis & Control

Al KinneyDirector, Cybersecurity


http://www8.hp.com/us/en/industries/public-sector.html?compURI=1087497#.UxDYhPRdW1Q


Empower your mission with mobilityMany government leaders yearn for a connected world with user-friendly, personalized, seamlessly integrated, and secure mobile applications (apps) that provide ubiquitous and trusted access from any device. Mobility systems are the collection of IT services that can get you there. They enable end-user productivity from anywhere, allowing people to quickly and easily access information that helps them operate effectively and make business decisions.

When considering your mobility strategy,

it is important to look beyond the limitations

of individual devices. While all mobile devices

are good at the collection and dissemination

of information, the optimization of the mobile

experience occurs when you factor in the user,

their context, and the device they are utilizing.

In this article, we will review key issues,

considerations, and best practices to help

you successfully implement mobility

throughout your enterprise and further

empower your mission.

First and foremost, considerations around

mobility should be outcome-driven and focused

on the mission priorities. A mobile ecosystem

can help:

• Increase workforce productivity

• Improve citizen engagement and satisfaction

• Improve workflow automation and decision

support by providing relevant information

when teams need it, wherever they are

• Enable agencies to make informed decisions,

reduce service costs, and provide business

insight from analysis of interactions

It’s about the user experienceAt a basic level, mobility can extend

public services and transactions to reach

constituents and citizens wherever and

whenever they need these services to foster

public trust and relationships. Further,

smartphones and tablets enable richer, more

personalized government interaction. For

example, smartphone imaging capabilities

can help constituents more accurately convey

information to an agency, and geolocation

capabilities can provide precise coordinates

for enabling quick and effective service

fulfillment. Smartphone apps can enable


citizens to get up-to-the minute status of their

service requests, transactions, and even check

the current wait-time.

Where challenges and opportunities connectWith the introduction of new technology comes

a new opportunity. A great deal of data can

be generated through mobile transactions.

A common problem many government agencies

face revolves around how to transform this

data into actionable information and securely

disseminate it to the right people, at the right

time, in the right context. HP helps our clients

harness critical insights from their data.

Mobility is also no longer the sole domain of IT.

Through clickstream analysis and sentiment

analysis from the use of applications, mobile

apps can be designed to anticipate user behavior,

needs, and wants to provide a more efficient,

personalized experience. That means that

mission and communications teams today need

to now both be heavily involved in designing

systems or in defining system requirements

Mobility considerationsThere are several key questions to consider

when developing a mobile experience for

your organization:

• For whom are you designing

a mobile experience?

• What do they need to accomplish?

• How should the application look and feel?

• What features will most enhance

the service?

• How can you make the application

intuitively easy to use?

• How will you effectively support

a multitude of devices?

• How will you implement, manage, and

enforce compliance and policies as the

number and form of devices continue

to grow?

• How will you support a variety of

mission needs across the organization?

• How will you ensure the end-to-end

security of your mobile application,

your connection, and your back-end

infrastructure?

• How will you ensure the functional

quality and performance of your mobile

applications?

• How will you ensure user adoption

of your applications through effective

software craftsmanship and new

analytics required for these modern

applications?

• How will you transform your

organizational processes to effectively

operate at mobile speed?


to automate processes, drive employee

productivity, and satisfy citizen-facing mobility

interactions. It is increasingly important to

establish clear workforce roles and processes to

ensure that your mobility systems meet those

requirements and expectations.

The growing variety of devices, smartphones,

and tablets, along with the operating systems

that run them, also introduce a high degree

of complexity in making the “everything,

everywhere” mobility context possible. In

addition, users’ desire to “bring your own

device” (BYOD) to work places tremendous

strain on organizations. Many agencies have

significant policy and legal barriers, along with

enforcement procedures for their workforce

to securely access their networks via their

chosen mobile devices. Employees want

increased access and connectivity whether

their organization embraces BYOD policies

or not. And these devices, along with the data,

require sound policy and security guidelines.

Lastly, workforce mobility is moving beyond

simply offering access to email and calendars

to address workflow and productivity

components, including key enterprise


applications and organizational data. These

can be more challenging to address within

the mobility ecosystem due to the potential

for greater exposure across devices or cloud

services, and are often more difficult to secure.

Mobility dramatically increases the sum of

the different points of attack—the so-called

“attack vectors”—where an unauthorized user

or attacker can try to enter data or extract

data from an enterprise. To avoid exposure

from unsecured access or other vulnerabilities,

agencies must implement effective security

solutions that not only control mobile channels,

such as mobile phones, laptops, and tablets,

but also address:

• Data (who is accessing

what and from what device)

• What medium is being used (cell, Wi-Fi)

• Location (where access is being attempted)


Recommendation: Eliminate random acts of mobilityMobility initiatives sometimes lack

coordination, with different teams moving

ahead with mobility initiatives on their own.

Uncoordinated strategies not only impact IT,

but can also result in poor user experiences.

For this reason, employees abandon nearly 60%

of mobile enterprise apps1, making it hard to

realize real business and mission value. Without

an organization-wide coordinated approach to

mobility, you may face similar challenges.

Recommendation: Start with the users and work backwardInstead of trying to wrap users around your

systems, start wrapping systems around the

users. The challenges are to:

• Set aside assumptions

• Work to understand what

users expect and need

• Ensure the ability and willingness of your

team/culture to quickly adapt to evolving

expectations and needs over time

The gathering and analysis of real data

can provide visibility into your users’ needs and

enable your organization to respond

to them quickly.

Recommendation: Understand mobility will push your architecture to the brinkInformation and content in the cloud is inherently

mobile and easily distributed across multiple

computing platforms, phones, tablets, laptops,

and anything else the network touches. However,

mobile interaction requires very different types

and sources of data and formats. The challenge

is enabling mobile initiatives while recognizing

that the patterns, standards, and platforms

that drive web interactions won’t work for a

mobility system. Many organizations try to push

a digital transformation and promote innovation

by opening access to mobility application

programming interfaces (APIs). The challenge

is to understand how to do this securely and

effectively, something that can be achieved by

letting data live through a managed approach

of mobile applications support.

Result: Making digital government a realitySome government agencies have

begun implementing successful digital

transformations, while others are now

beginning to strategize their course.

1 Mobiquity, Press Release, November 6, 2013, mobiquityinc.com/news/press-releases/2013/new-research-reveals-poor-user-experience-drives-nearly-60-percent-employee.

http://www.mobiquityinc.com/news/press-releases/2013/new-research-reveals-poor-user-experience-drives-nearly-60-percent-employee

http://www.mobiquityinc.com/news/press-releases/2013/new-research-reveals-poor-user-experience-drives-nearly-60-percent-employee


Throughout this process those who have

begun the transformation have often learned

to engage their users throughout design,

managing their data, thinking beyond the

device, and providing secure, seamless,

context-aware mobile experiences. This

paradigm shift includes:

• Cloud-enabled services

accessed by mobile devices

• Context-aware mobile applications that

interpret profile, preference, sentiment, location,

and history from social media and big data

• Integration across multiple layers

of technology from device to people,

applications, and data

• Security across all layers of technology

including devices, applications, services,

storage, servers, and networks

For the enterprise to gain access to the real

advantages of the next generation of end-user

computing, it will not only need to rethink how

devices are employed to transform business

transactions, but also how the organization

must transform to enable the next-generation

mobile enterprise. The process should be more

revolutionary than evolutionary.

Why customers choose HP for mobility systemsHP offers the devices, infrastructure, network,

software, and service excellence to help you

create connected mobile environments for

improved business outcomes, workforce

productivity, and citizen engagement. We offer

platform-agnostic and integrated solutions

for the development and deployment of

mobile systems designed to optimize your IT

performance across both traditional and IT

mobile environments.

http://h30528.www3.hp.com/vignettes/HP_SES_Mobility_Solo.mp4


Learn moreTo learn more, visit hp.com/go/usps-mobility.

Bryan CoapstickDirector, Mobile Innovation


http://h10131.www1.hp.com/campaign/usps-mobility/


The New Style of IT in action: customer successesHP works with government organizations and education institutions across the world to leverage the New Style of IT to radically transform services and deliver results that matter. We bring the broadest portfolio of technology solutions, scale, and worldwide experience, along with a vast repository of lessons learned and innovations, both from the public sector and diverse global industries, to help you optimally deliver innovative and enhanced digital services to constituents. Below are a few examples that illustrate our commitment and results we delivered to several public sector clients.

Innovating and enforcing U.S. Department of Defense (DoD) cybersecurity in hostile environments and beyondFor more than a decade, DISA (the Defense

Information Systems Agency) Field

Security Operations (FSO) and HP have

partnered to ensure mission-critical military

communications flow securely for the DoD.

In this capacity, HP executes critical security

measures for DISA, ensuring DoD networks

are protected and compliant in both theaters

of combat and peacetime operations around

the globe. These security exercises include

network certification and accreditation and

Command Cyber Readiness Inspections (CCRIs).

HP also supports the Security Technical

Implementation Guides (STIGs) and Security

Requirements Guides (SRGs) that are used

as guidelines for CCRIs. In support of DISA’s

information assurance mission, HP continually

evolves the FSO security review program to

augment reviewer productivity, reduce costs

and deliver more comprehensive, impactful

review results.

Recently, HP security experts volunteered to

travel to hostile areas to perform key cyber-

readiness inspections on behalf of DISA. The

first part of this task order involved a CCRI

at an Army base in Afghanistan. While HP

performs hundreds of CCRIs a year for DISA,

this inspection posed unique challenges as the

base came under hostile fire during the visit.

Despite this challenge, the objectives of the

Cyber Command Task Order were successfully


met. Next, the team traveled to Kuwait, where

they performed certification and accreditation

on behalf of DISA for another Army installation.

Here, HP assisted the resident Army command

in its first steps toward the goal of operating on

a military network. To do so, the team provided

guidance on how to ensure the proper DoD

policies and procedures were followed. This

exercise was included in a DoD Information

Assurance Certification and Accreditation

Process (DIACAP) scorecard that is required

before a new location can receive the authority

to operate on a DoD network. HP also supports

the DISA security mission with the Assured

Compliance Assessment Solution (ACAS). This

innovative tool enhances the DoD’s ability to

detect IT system vulnerabilities, identify and

mitigate risk, and ensure improved and efficient

network security.

Cybersecurity support and mobile applications deliver efficiency for U.S. Army recruiters The U.S. Army and HP have partnered to

develop key applications and data center

services for Army personnel charged with

providing human resources management of

soldiers. These mission-critical applications

and services deliver capabilities that include

recruiting support, personnel management

and strength accountability, and real-time

personnel location data around the globe and

in theater. HP also provides cybersecurity

support to protect the Army’s network,

LandWarNet. HP has supported the Army

for over 25 years, delivering IT innovation to

ensure the Army achieves its mission.

To aid recruiters with better efficiency and

productivity while on the road, HP is also

working with the Army to develop a mobile

recruiting application. This mobile application

optimizes Army personnel readiness. In addition,

the Army and HP have partnered to develop a

mobile leads collection application that saves

money and ensures Army recruiters can

efficiently collect recruit data.

City of Anaheim engages HP to develop innovative mobile applicationsThe City of Anaheim needed a visionary

Internet solution to make government more

transparent and accessible to any resident

or business in order to stimulate economic

development, improve public safety, and

enhance quality of life while meeting a

budget reduction of $15 million.

Anaheim partnered with HP to transform

how the city operates and communicates.

The city’s Emergency Virtual Operations Center

(EVOC) is a first-of-its-kind, integrated, web-

based solution that set a national standard for

The public/private partnership between HP and the city of Anaheim delivers innovative, cost-efficient collaborative services to enhance public safety and quality of life.


situational awareness tools for public safety.

Together, HP and Anaheim also developed two

mobile applications, one for real-time, integrated

emergency response to the field, and another for

bidirectional mobile communications.

HP’s long-term public/ private partnership with

Anaheim enables the city to do more with less.

The benefits of mobile applications include

better communication among city employees

and with citizens, less red tape, and a more

business-friendly environment for fostering

economic development.

Electronic records system transforms San Diego County court case recordsTo enable more efficient, cost-effective

management of juvenile court case records,

San Diego County collaborated with HP to design

an electronic records management system to

replace unwieldy paper-based processes.

System development was an enormous

undertaking. It had to accommodate over 1.3

million documents from numerous sources and

in numerous file formats. Multiple organizations

also needed their own unique portals with their


own secure document repositories. To address

usability concerns, HP took an iterative approach

that allowed attorneys to provide input. The

attorneys embraced the opportunity to partner

on the software’s design.

The resulting Justice Electronic Library System

(JELS) eliminates paper, supports more effective

case management, streamlines courtroom

proceedings, and enhances document security.

Another benefit is financial: it helps the county

allocate its budget dollars in ways that better

serve the community and has reduced annual

paper purchasing costs by $50,000.

HP team develops proof of concept to address the U.S. Department of Veterans Affairs (VA) need for medical appointment schedulingHP has a long history of supporting the VA

and its efforts to improve Veterans access

to care and quality of service. When the VA

challenged the technology industry with

developing innovative concepts for its complex

medical appointment scheduling needs,

HP answered with a winning architectural

proof-of-concept implementation. The

objective of the solution is to make it easy

for veterans to make appointments in order

to receive outpatient and ambulatory care. It is

engineered to help manage multi-site care and

support diverse care teams. It is also designed

to integrate with existing legacy VA systems

so it could be implemented efficiently into the

VA’s existing framework. We leveraged our

expertise maintaining and modernizing the

VA’s Electronic Health Record System (known


as VistA), the innovative thinking of our HP

labs and our open source community expertise

to come up with a solution that optimizes

the coordination of people, resources and

capabilities in order to deliver better patient

encounters. In winning this challenge, HP was

able to provide valuable thought leadership to

the VA as they contemplate modernizing their

medical appointment scheduling capabilities.

For more information about HP’s solutions for

Public Sector and more customer references,

please visit, hp.com/go/usgov.

HP has a long history of supporting the VA and its efforts to improve Veterans access to care and quality of service. When the VA challenged the technology industry with developing innovative concepts for its complex medical appointment scheduling needs, HP answered with a winning architectural proof-of-concept implementation.

http://www8.hp.com/us/en/industries/public-sector.html?compURI=1131347#.UxDZlPRdW1Q


HP Enterprise Services quick factsHP helps governments and education organizations at all levels deliver superior public value by enabling them to:• Successfully achieve policy and mission outcomes

• Control costs and do more with less

• Meet quality expectations for citizen service

• Maintain the public’s trust

HP understands your unique mission, and can help address your key priorities and challenges. Leveraging our expertise in the public and private sectors, HP delivers innovative solutions that help you achieve critical outcomes.

95Providing security credentialing for 95+ federal agencies, boards and commissions.

80MNMCI (Navy Marine Corps Intranet) prevents more than 80 million unauthorized intrusion attempts per month.


800,000The Navy Marine Corps Intranet (NMCI) interconnects more than 800,000 active servicemen, servicewomen and civilians at more than 2,000 locations in the continental United States, Hawaii and Japan, making it one of the largest intranets in the world.

40MHP-deployed voter registration and election management systems provide service to more than 40 million voters in the United States.

1MCustomers use HP’s retirement systems to generate more than 1 million benefit checks per month.

30 yearsThe Defense Information Systems Agency (DISA) and HP have collaborated for more than 30 years, delivering IT innovation and advanced capabilities to ensure DISA achieves its mission.

Take the next stepHP offers workshops and guidance on

comprehensive technologies and solutions

to enable you to fulfill your mission, leveraging

our best practices and global experience. We

stand ready to partner with you to navigate the

New Style of IT and help you achieve your goals.

Join our Communities:

Follow HP Enterprise Services on Facebook

Follow HP Enterprise Services on Twitter

Connect with HP Enterprise Services bloggers

Learn moreFor more information, visit hp.com/go/usgov.

© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Microsoft is a U.S. registered trademark of Microsoft Corporation.

4AA5-1311ENW, June 2014, Rev. 1

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