How we built a change platform by accident! #MATEXP…no hierarchy, just peopleKath Evans, Head of Patient Experience – Maternity, Newborn, Children and Young People, Nursing Directorate, NHSE

And the #MatExp team - including people from all across the country! Mums, professionals…all voices are welcome!

What Are You Going to Learn Today?Just how on earth DO you create a change platform by accident?!

What happened during the pilot ‘Whose Shoes?’ maternity user experience and involvement workshops in London

• How you fit in the shoes of others…even those with different sized feet and a completely different taste in footwear?

• Local collaboration and how Midwifery Service Liaison Committees fit in.

Leap of faith

#MatExp – no hierarchy, just people!

Our #MatExp philosophy: collaboration and co-production

Why Was #MatExp Conceived?• Improving service user experience in maternity care a priority for NHS

England • Key policy drivers including the NHS Outcomes Framework, NICE

guidelines and quality standards, national Audit Office report, the 6 C’s• CQC 2013 survey, PEN maternity survey – key themes for improvement

recognised such as information provision, continuity of care, facilities • Critical to success is involving and engaging staff and service users• Essential to focus on action, work closely together and share results

Our film was born! ‘In Their Shoes’ – Perspectives on maternity care

https://youtu.be/UrsCeRHQ8XA

Learning and actions from pilot user experience workshops

That ‘castor oil’ moment… #eek!

Welcome to #MatExpRoom 101

Copyright © Nutshell Communications Ltd. All rights reserved.

Source of image: jasonkeath.com

Real viewpoints sourced from real people

Working together – right from the beginning!

Helping us see things differently…

‘Whose Shoes?’ in action

Queen’s Hospital, Romford

Whose Shoes?® - Nutshell Communications Ltd

Finding ways of holding on to all the important things you say

Innovative thinking at Kingston Hospital

It was fab to team up with

#NHSChangeDay!

Website and Facebook group

built by our fab ‘JFDI’ Mums

Leigh and Hugo

#HugosLegacy #MatExp #SayTheirName

Graphics by New Possibilities

We love the School for Health Care Radicals

#MatExp Pinterest board – to pin the good stuff!

Whose Shoes? session at St Thomas’s Hospital – a cathedral or a bazaar?

Happy 1st birthday

#MatExp!!

“It’s a bazaar!”

Ellen Page juggling fruit

We don’t wait for permission…

#MatExp now linking in strongly with the National Maternity Review Team

A team effort – join us !!!

#MatExp community

What happens at the workshops?

The Panel • Interviewer- Daryl Miller, Project Manager, Maternity SCN (London)• Florence Wilcock- Divisional Director, Specialist Services Division

Consultant Obstetrician, Kingston Hospital NHS Foundation Trust• Gill Phillips- Director Nutshell Communications and founder • of Whose Shoes?® • Felicity Smith- Chair of MSLC - BHRUT• Gillian Fletcher- NCT VOICES Co-ordinator• Sarah Dunsdon- Senior Project Manager, Maternity SCN (London)

How Do You Make It Work In Your Hospital, and for Your Specialty?

Training brief to support development in these areas common to ANY hospital and ANY specialty:

• Communication • Quality Improvement • Team Working • Continuity of Care

We at #MatExp HQ are very proud parents watching our baby grow and flourish!

So that’s how we created a change platform…by accident!

• Energy• J*FDI• Ownership• No hierarchies• All views welcome• Social media!

Want to Adopt #MatExp?• The user experience workshop guide, film and training pack are available at

the following link:http://www.londonscn.nhs.uk/networks/maternity-childrens/maternity/

• Information on ‘Whose Shoes?®’ is available at http://nutshellcomms.co.uk/

• Features as a case study for the RCM Better Births Initiative https://www.youtube.com/watch?v=-iRfZLXmZ-Y

We know you’ll want to find out more…Our CROWD-SOURCED website - matexp.org.uk

Twitter – find tweets marked #MatExp

Facebook – Maternity Experience page

NHS Change Day