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How to Win Friends & Influence People Dale Carnegie Tim Calnon Chair, Leadership Development Workgroup Buffalo, 2013 Slide 2 Fundamental Techniques in Handling People Dont Criticize, Complain or Condemn Generate Importance Bait the hook to suit the fish Slide 3 Six Ways to Make People Like You Become Genuinely Interested in Others Smile The Power of Using a Name Slide 4 Six Ways to Make People Like You Be an Exceptional Listener! Talk in Terms of Other Peoples Interests Make the Other Person Feel Important and do it Sincerely Slide 5 Be a Leader: How to Change People Without Giving Offense or Arousing Resentment Begin with Praise and Honest Appreciation Talk About Your Own Mistakes First Ask Questions Praise Any and All Improvement Slide 6 Be a Leader: How to Change People Without Giving Offense or Arousing Resentment Praise Any and All Improvement Ask Questions ? Slide 7 The One Thing You Need to Know Marcus Buckingham Nancy R. Honeycutt, CAE ASDA Executive Director NLC Co-chair Slide 8 Great Managing Great Leading Sustained Individual Success Slide 9 Managing & Leading Whats the difference? Slide 10 Great Managers The essence of great management is not getting work done through people but getting people done through work. Slide 11 Great Managers Turn one persons talent into performance Serve the company by first serving the employee through coaching Slide 12 Great Managers Select good people Define clear expectations Recognize excellence & praise it Care for their employees Discover whats unique & capitalize on it Slide 13 Great Managers Strong teams are built on interdependency I need you I rely on you I value you You can do things I cant do Slide 14 Great Leaders The essence of great leadership is striving to make others see a better future. Can persuade others to join together to make this future come true Slide 15 Great Leaders Have an image of the future clear in mind Can rally people to a better future Slide 16 Great Leaders Remain focused on the future Are optimistic Have integrity Are dissatisfied with the status quo Impatient for progress Nothing can undermine their faith that things will get better Slide 17 Play both roles Manage: begins with the person Lead: picture of where you are headed Slide 18 There is no I in team -- an old cliche There is an I in win -- Michael Jordan Slide 19 Individual Success What dont you like doing? STOP doing it Cut out activities & people that pull you off your path Slide 20 Individual Success is your Responsibility Free to cultivate and refine your unique areas of strength Slide 21 Drive: The Surprising Truth About What Motivates Us Daniel Pink LT Dan Hammer, DC, USN 2010-2011 District 11 Trustee Pacific, 2011 Slide 22 Our third drive Harlow and Deci Slide 23 The Rise and Fall of Motivation 2.0 Slide 24 Carrots and Sticks do Not Work Most of the Time Slide 25 Type X and Type I Slide 26 Autonomy Slide 27 Mastery Slide 28 Purpose Slide 29 Summary Motivation 2.0 is GONE Motivation 3.0 is HERE Three components of Type I Autonomy Mastery Purpose