HOW TO USE YOUR MY ACCOUNT

TOP UP You can top up your account by credit card, bank transfer or find your local epay retailer here. Using your credit or debit card, you can also set up recurring or automatic payments. See Page 2 for details.

BILLING & PAYMENTS Here you will find a list of all payments and credits that have been made on your account. If you have selected our Debt Repayment option, your repayments will also show here.

RESUME ENERGY SUPPLY You must top up your account before you can resume your energy supply. Please note, this option will only show if your electricity has been turned off.

ACCOUNT STATUS This will show the status of your account. This will appear as soon as your account is active.

ACCOUNT BALANCE Your account balance will appear here.

REMAINING DEBT If you have selected our Debt Repayment option, your remaining debt balance will show here.

DAYS LEFT OF ELECTRICITYThis shows your estimated days left of electricity based on average customer use.

YOUR USAGEYou can view a snap shot of your usage here.

Blue: Actual ReadGrey: Estimate

MOVE PROPERTYIf you are moving house and need to set up electricity in your new home, complete the form here. Remember your new property must have a smart meter with active communication.

YOUR USAGEThis shows a graph of your electricity usage and spend. You can break these down to view your daily, weekly or monthly use.

MESSAGESImportant messages about your account can be found here. If you have contacted our Customer Care Team through My Account, your query will also show here.

SETTINGSYou can update your profile, add an authorised person to your account and change when you would like to receive notifications from us here.

CONTACT USIf you would like to contact us, you can do this here.

ACCOUNTSIf you have multiple accounts with our Pulse Energy Lifestyle Plan, you can view them here. You can also add a property to your account or refer a friend.

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HOW TO USE YOUR MY ACCOUNT

TOP UP You can top up your account by credit or debit card, account2account bank transfer or at your local convenience store using your Pulse Energy Lifestyle top up card.

TOP UP BY CREDIT OR DEBIT CARD

CREDIT CARDMake secure one off, recurring or automatic payments.

EXISTING TOP UP INFORMATIONIf you have set up a recurring or automatic top up, your payment details will show here.

account2accountMake secure one off payments direct from your bank account.

IN STOREHere you will find your nearest top up location.

ONE OFF TOP UPYou can make a one off top up using your credit or debit card here.

AUTOMATIC TOP UPChoose a top up amount that your card will be charged when your account falls below a select amount.

You can cancel your recurring or automatic payments at any time.

RECURRING TOP UPSet up a recurring top up, where you can choose the top up amount and select the frequency you would like the payment to be made (weekly, fortnightly or monthly).