how to use sis feedback

8/4/2019 How to Use SIS Feedback

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SIS Feedback

Service Information System


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Technical Information Access Solutions

Table of Contents What is SIS Feedback

Who should use it

Why use SIS Feedback

When to use SIS Feedback How to fill out a SIS Feedback

Conclusion


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What is SIS FeedbackMechanism allowing users to send comments,suggestions or issues with SIS to Caterpillar


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Technical Information Access SolutionsTechnical Information Access Solutions

Who should use it

Any user who

Cannot locate parts orservice information

Noticed an error in partsor service information

Has a general inquiry orsuggestion about SIS


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Why use SIS FeedbackSIS Feedback is the official mechanism to informCaterpillar of data discrepancies

questionable

corrected


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When to use SIS Feedback Incorrect parts information

Incorrect service information

Data appears to be missing Functionality is suspect

New functionality is desired

DO NOT use SIS Feedbackfor a down machine or safety situation


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Steps to Complete Feedback Select Feedback

Set Urgency

Complete Information Validate Pre-filled Information

Check if attachments are available

Submit


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Select Feedback from

bottom ofSIS Main Menu Page

Scenario 1:

If no serial number prefix isentered,

no blanks are pre-filled

Scenario 2:

When serial number prefix isentered,

blanks are pre-filled


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Select Feedback from

Drop Down Menu

Pre-filled data reflects serial number prefix for productsearch initiated from Main Menu Page


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Set UrgencyUrgency selections match GDSN Parts and ServiceTechnical Support

High cannot locate the parts or service information I

need

Medium noticed an error in the parts or service

information

Low general inquiry or suggestion about how to usethe system


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Complete Information

when Low/No Urgency selected


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Complete Information

when High/Medium Urgency selected


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Validate Pre-filled Fields Validate pre-filled fields are correct

Confirm by checking required box

Error messages appear until all are completed


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Check if Attachments are Available

Feedback Analyst will see this and contact you


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SubmitCopy of what is submitted for SIS Feedback


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Conclusion

The following topics have been discussed:

What is SIS Feedback

Who should use it

Why use SIS Feedback When to use SIS Feedback

How to fill out a SIS Feedback

Conclusion


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Remember

If a machine is down and needs critical

product support information, pleasecontact your Dealer Technical

Communicator for guidance.


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Technical Information Access SolutionsTechnical Information Access Solutions

SIS Help and Support

For SIS Help topics, use the Help link from SIS MainMenu or from the Go To dropdown menu anywherein SIS.

For SIS Support, contact your SIS

Administrator/Service Software Administrator at yourCat dealership.

For Urgent SIS performance issues, contact SISSupport through the Accenture Dealer Management

Services (ADMS) Support at 1-800-765-0999 or309-675-4000 during the hours of 6am-6pm (CST)or via email at [email protected].

how to use sis feedback

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