how to use hotjar (survey & polls)

8/18/2019 How To Use Hotjar (Survey & Polls)

1/212

©2016 www.malougumana.com

How To UseHOTJAR

1

Your Complete Analytical Tools

Surveys & Polls

http://www.malougumana.com/


2/212


Warning:

Before you

go on this

tutorial..2



3/212


Refer to

this:http://malougumana.com/tutorials/how-to-install-

hotjar/

3



4/212


To createHotjar

account..4



5/212


And installHotjar in

Wordpress.5



6/212


I assume you're done

with those

pre-requisites.6



7/212


Let's move

on…7



8/212


Open your browser

8



9/212


Type Hotjar URL

on the address bar

9



10/212


Press Enter on

your keyboard

10



11/212


This webpage

opens

11



12/212


Click SIGN IN

12



13/212


Fill this out

13



14/212


Type your registered

email address

14



15/212


Type your password

15



16/212


Click Sign In

16



17/212


This is Site Dashboard

17



18/212


Let's seehow Hotjar

works...18



19/212


Go to yourWordpressDashboard

19



20/212


In wordpress,

click Pages

20



21/212


Click Add New

21



22/212


Click here

22



23/212


Type a Page Name

23



24/212


Put page contents here

24



25/212


Type the contents

25



26/212


Click Publish

26



27/212


Copy this permalink

(the page URL)

27



28/212


Highlight it

28



29/212


Right click on

your mouse

29



30/212


And click

Copy Link Address

30



31/212


Click View Page

to see it LIVE

31



32/212


This is it!

32



33/212


This is also the same

permalink we just copied

33



34/212


Open a note pad

34



35/212


And paste the link there

(CRTL+V or CMD+V)

35



36/212


To save itfor

later use.36



37/212


How ToUse Hotjar

Survey37



38/212


In Hotjar,

Click Surveys

38



39/212


Click New Survey

39

W d



40/212


We need

to fill this out

40



41/212


Click Survey Language

41



42/212


Select Language

42



43/212


Click Title

43



44/212


Type Survey Title

44



45/212


Click here

45

i i /



46/212


Type Description/

Introduction

46



47/212


There's a default

Thank You Message here

47



48/212


You cancustomize

it.48

B i hi



49/212


But in this

tutorial,

leave it

as it is.49



50/212


Tick Show, as we are

using Free account

50



51/212


Tick this

51



52/212


Click Customize

Invitation

52

hi i d



53/212


This window pops out

53



54/212


You can edit this message

54



55/212


And also this

55



56/212


You can also edit the

text inside this button

56

If ' d



57/212


If you're done,

click Update

57



58/212


You're back here

58



59/212


Click Set Page Targetting

59



60/212


Click here

60

S l t h ill



61/212


Select how you will

connect your URL

61



62/212


Select Exact URL Match

62

What URL



63/212


What URL

we will use here?

63

Remember the



64/212


Remember the

permalink we

copied from

Wordpress awhile ago?64

T d?



65/212


To your notepad?

65



66/212


Go to your notepad

66

Higlight the URL



67/212


Higlight the URL

67

Ri h li k



68/212


Right click on

your mouse

68



69/212


Click Copy Lin

69



70/212


Back toHotjar Page

Targeting70



71/212


Click here

71

Right Click again



72/212


Right Click again

on your mouse

72

A d li k P



73/212


And click Paste

73

See your URL here



74/212


See your URL here

74



75/212


Click Done

75

This sho s that o



76/212


This shows that you

targeted 1 page

76

Let this Device targeting



77/212


Let this Device targeting

set to All Devices

77

Behavior sets when will



78/212


Behavior sets when will

your survey appears onthe webpage

78

Ti k thi t l t



79/212


Tick this to select

79

Click Ad ance Options



80/212


Click Advance Options

80




81/212



81

This option is for



82/212


This option is for

Hotjar PRO, close it

82

Status will set your survey



83/212


Status will set your survey

to INACTIVE or ACTIVE

83

Take note of this



84/212


Take note of this

84

Tick Active to start



85/212



collecting responses

85

Let's now add



86/212


Let s now add

what you

want to

know. How?86



87/212

By adding yourquestion

Cli k Add Q ti


88/212


Click Add Question

88

Select the type of



89/212


Select the type of

answer you're expecting

89

Click Long text answer



90/212


Click Long text answer

90



91/212


Click here

91

T ti



92/212


Type your question

92

Slide this button to the



93/212


Slide this button to the

right, to make itREQUIRED

93



94/212


To addanother

question…94

Cli k dd Q i



95/212


Click Add Question

95

And repeat



96/212


And repeat

the process

to set up

question96

Cli k P i



97/212


Click Preview

97

This is how your



98/212


This is how your

survey looks like

98

Click this to



99/212


Click this to

exit preview

99



100/212


If you'redone withthe set-up,

100

Click Create Survey



101/212


Click Create Survey

101

Hooray! Your survey



102/212


y y

is now ready tocollect responses!

102

In your browser



103/212


In your browser,

Add New Tab

103



104/212


We willgo to ourwebpage

104

To answer



105/212


To answer

the survey

and see how

it works...105

Remember the



106/212


Remember the

permalink we

copied from

Wordpress awhile ago?106



107/212


To your

notepad?107

Go to your notepad



108/212


Go to your notepad

108

Higlight the URL



109/212


Higlight the URL

109

Right click on



110/212


Right click on

your mouse

110



111/212


Click Copy Link

111

Paste your URL here



112/212


Paste your URL here

(CTRL+V or CMD+V)

112

Press Enter on



113/212


Press Enter on

your keyboard

113

This is now the live page



114/212


This is now the live page

114

Click here to



115/212


Click here to

answer the survey

115

Type your answer here



116/212


Type your answer here

116



117/212


Click SEND

117

This appears



118/212


pp

confirming that ourresponse is recorded

118

Go Back to Hotjar Window



119/212


Go Back to Hotjar Window

119

Refresh the



120/212


Refresh the

page first

(press F5 or

CMD+R)120

You see this that's



121/212


You see this, that s

our test response

121

Click View Responses



122/212



122



123/212


There it is!

123

Click Results



124/212


Click Results

124

Here you can see a



125/212


Here you can see a

visual wordcloud

125



126/212


Of frequently

used words

in replies126

Click Replies



127/212


Click Replies

127

You'll be back here



128/212

©2016 www.malougumana.com 128

Click here to download



129/212


C c e e to do oad

the responses

129

Select the format



130/212


(CSV or Excel)

130



131/212


Click this

131

This is an example of



132/212


downloadedresponses

132



133/212


Awesome!133



134/212


How To Use

Hotjar Polls134

On your Site



135/212


Dashboard, click Polls

135

Click + New Poll



136/212


Click New Poll

136

We will set-up



137/212


p

the poll here

137



138/212


Click here

138

Type a name



139/212


yp

for your poll

139



140/212


Click here

140

Select Languange



141/212


Select Languange

141

Revise this



142/212


Thank You Message

142



143/212


Delete it

143

And type your message



144/212


And type your message

144



145/212


There it is..

145



146/212


Scroll

down146

Click Set Page Targeting



147/212




148/212


Click here

148

Select how you will



149/212


connect your URL here

149

Select simple URL Match



150/212


Go back to your notepad



151/212


Copy - Paste the URL here



152/212


py

152



153/212


There it is!

153

Click Done



154/212


Click Done

154

Set the Device



155/212


Targeting to All devices

155

Set the trigger behavior



156/212


gg

156



157/212


Tick this

157

We want the poll to



158/212


appear after 5 seconds

158

Type 5 (seconds)



159/212


yp 5 ( )

159

Scroll down to



160/212


Persistence behavior

160

Select from here



161/212


Click this to make the



162/212


poll visible all the time

162

In status..



163/212


In status..

163




164/212


collecting responses

164

Let's see the



165/212


Preview of the Poll

165

In Desktop/Tablet



166/212


Or in Mobile



167/212


Or in Mobile

167

Select Position



168/212


of poll on the page(Right/Left)

168

Choose a THEME



169/212


(Light/Dark)

169

You can change



170/212


Background Color

170



171/212


Click here

171

Drag the pointer to



172/212


the color you want

172

Background color



173/212


is now set!

173

Now we set-up



174/212


the poll question

174

Type your



175/212


yp y

question here

175



176/212

Select Question Type


177/212


yp

177

Click Long



178/212


text answer

178

Question #2 is here,



179/212


delete it if no needfor this.

179

You need Q#2 to



180/212


get email & getback to them

180

Click Create Poll



181/212


See your active



182/212


poll here

182

Let's try answering



183/212

the poll

In your browser,


184/212


Add New Tab

184

We will go



185/212


g

to ourwebpage

185

Copy-Paste the



186/212


webpage URL here

186

Remember



187/212


now howto do it?

187

HOW?



188/212


Refer to

Slides 104 to

112188

Press Enter on



189/212


your keyboard

189

There's our Poll



190/212




191/212


Click here

191

Type your answer



192/212




193/212


Click send

193

This is the Question #2



194/212




195/212


Tick YES

195

Type your email address



196/212


Click Send



197/212


There you go!



198/212


Click Close

198

Back to our



199/212


Hotjar window

199

Refresh the



200/212


page first

(press F5 or

CMD+R)200

These are the



201/212


responses recorded

201




202/212


You can download



203/212


responses here

203

Click Results



204/212


You will see a



205/212


wordcloud of mostfrequently words

205



206/212


Like this

206

You can now ask



207/212


your website

visitors through

polls & surveys207

Knowing



208/212


what

theysay about

your website…208

Can be a



209/212


source ofidea

209



210/212


To improve your

business210

Would you like it?



211/212


Don't think.Thinking is the



212/212

enemy of creativity. You can't tryto do things.

how to use hotjar (survey & polls)

Documents