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How To Implement
ISO 9001 Quality Management
System
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What is ISO?
International Organization for Standardization
Worldwide federation of national standards; Bodies from some 130 countries
Non-governmental organization, Established in 1947
Shouldn’t acronym be IOS ? ISO derived from Greek iso meaning “equal”
ISO
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What is Quality?
According to the American Society for Quality, “quality” can be de-fined in the following ways:
Based on customer’s perceptions of a product/service’s design and how well the design matches the original specifications.
The ability of a product/service to satisfy stated or implemented requirements.
Achieved by conforming to established requirements within an organization.
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What is Quality Management System?
A quality management system is a management technique used to communicate to employees what is required to produce the desired quality of products and services and to influence employee actions to complete tasks according to the quality specifications.
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Standard Requirements of QMS
Scope Normative Reference Terms and Definitions Quality Management System
General requirements Documentation requirements
Management Responsibility Management commitment Customer focus Quality policy Planning Responsibility, authority and communication Management review (Cont…)
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Resource Management Provision of resources Human resources Infrastructure Work environment
Product Realization Planning of product realization Customer-related processes Design and/or development Purchasing Production and service operations Control of measuring and monitoring devices
(Cont…)
Standard Requirements of QMS
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Standard Requirements of QMS
Measurement, analysis and improvement General Planning Monitoring and measurement Control of non-conforming product Analysis of data Improvement
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Principle of ISO 9001 QMS
The 8 Principles of ISO 9001QMS are –
Customer Focus
Leadership
Involvement of People
Process Approach
System Approach to Management
Continual Improvement
Factual Approach to Decision - Making.
Mutually Beneficial Supplier Relationship
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Elements of ISO 9001 QMS (Cont..)
The Plan – Do – Check – Act (PDCA) cycle is that the foundation of all ISO management system standards. The cycle ensures development, continuous improvement and management of the management system in question. it's an easy tool that ensures constant observation of your organization’s effectiveness.
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Plan: Establishing the design of your quality management system is roofed in of the quality wherever it needs the identification of the processes, their success criteria, the inter-relationship between processes and also the system for checking your results.
Do: Implementing the plans and using the quality management system
Check: Reviewing whether the results are satisfactory at appropriate intervals against the ISO 9001 requirements
Act: Improving the quality management system or acting on the challenges and issues found in the reviews
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Why ISO 9001 Required?
ISO 9001 Certification required for a quality management system where an organization
Requirements to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements, and
Aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.
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What is Quality Policy?
Quality policy is a crucial thought for skilled quality integration in organizations. Quality policy suggests that what's the intention and direction among a corporation associated with quality. Once more the real quality policy may be seen solely within the awareness and actions of individuals, not in documents. Documented quality policy statement issued and signed by the highest management of a corporation is just a tip of iceberg of the particular policy. It may, however, be a helpful social control tool. Anyway, it's not necessary to use the term "quality policy" in sensible business operations though folks have continuously sure quality policies.
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What is QMS Certification?
ISO 9001 is an internationally recognized quality management system (QMS) standard. It the world’s leading ISO 9001 quality standard and has been implemented by over a Meg organizations in over a hundred and seventy countries globally.
ISO 9001 belongs to the ISO 9000 family of standards that is expounded to quality management systems. It’s been created to assist organizations make sure that they meet the requirements the wants of their customers and different stakeholders whereas additionally meeting statutory and restrictive requirements associated with the merchandise. The ISO 9000 family of standards deals with the basics of a QMS that contains the eight management principles around that the family of standards relies.
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Step for Achieved ISO 9001:2008 Certification
Micro level surveys carried out of your organization and do Gap Analysis.
Submission for documentation and modification in existing document
Awareness Training Programme for all Employees Prepare Quality Policy and display at prime location Establishing Quality objectives at departmental levels Document finalization. Implementation and record maintain 1st internal audit In presence of internal ISO 9001 auditors Implementation of 1st management review Application to Certifying body Closing of internal audit findings. Closing the finding of audits by certifying body.
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Key Benefits of ISO 9001 Certification
Allows you to become a more consistent competitor in your
marketplace
Better quality management helps you meet customer needs
More efficient ways of working will save time, money and
resources
Improved operational performance will cut errors and increase
profits
Motivate and engage staff with more efficient internal processes
Win more high value customers with better customer service
Broaden business opportunities by demonstrating compliance
ISO
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For visit my presentation and more information about ISO 9001 certification, auditor training, documents and implements of Quality Management System (QMS) services visit @ www.9001isoquality.com
