how to handle difficult people

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DEALING WITH DIFFICULT PEOPLE By: Laura A. Saroukhan

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Page 1: How to handle difficult people

DEALING WITH DIFFICULT PEOPLE

By: Laura A. Saroukhan

Page 2: How to handle difficult people

WHAT CAUSES PEOPLE TO BE ORNERY?

Page 3: How to handle difficult people

8 TYPES OF DIFFICULT PEOPLE

1. Bulldozer: loud and obnoxious

Delights in intimidating and getting his way.

Page 4: How to handle difficult people

HOW TO DEAL WITH THIS TYPE OF PERSON.. BULLDOZER

Show no signs of weakness and stand your ground.

If it is someone of authority make a formal complaint.

Page 5: How to handle difficult people

2. SABOTEUR

Undercuts colleagues by backstabbing and being sneaky, boosting his or her ego.

Page 6: How to handle difficult people

HOW TO DEAL WITH THIS TYPE OF PERSON…SABOTEUR

Like Godzilla confront this individual out in the open in front of peers and ask questions.Or simply tell them to back off.

Page 7: How to handle difficult people

3. PROCRASTINATOR• Poor Time

management Skills• Unable to make

decisions, uncertain • Sometimes a way of

getting attention

Page 8: How to handle difficult people

HOW TO DEAL WITH THIS TYPE OF PERSON.. PROCRASTINATOR

• Encourage• Positivity• Trick them by giving false deadlines.

Page 9: How to handle difficult people

4. WHINER

Constantly complaining Usually over worked

and never happy.

Page 10: How to handle difficult people

HOW TO DEAL WITH THIS TYPE OF PERSON.. WHINER

Find a way to make the individual to feel a sense of belonging in a positive way

Page 11: How to handle difficult people

5. EXPLODERQuick Tempered Time Bomb ready to explode

Page 12: How to handle difficult people

HOW TO DEAL WITH THIS TYPE OF PERSON.. EXPLODER

Raise your voiceStand your ground Or simply “We are taking a time out and we will finish talking when you can control yourself”.

Page 13: How to handle difficult people

6. PLEASER

Please call “ I want to be teachers Pet”

So Agreeable

A passive aggressive’

Person.

Page 14: How to handle difficult people

7. GRANDSTANDER

The Know-it-all

Page 15: How to handle difficult people

HOW TO DEAL WITH THIS TYPE OF PERSON.. GRANDSTANDER

Tread gently and choose your words carefully or compromise.

Page 16: How to handle difficult people

8. DOOMSAYERAlways expects the

worst.Or always complaining

Page 17: How to handle difficult people

HOW TO DEAL WITH THIS TYPE OF PERSON.. DOOMSAYER

Stop Complaining! I cannot change you nor will I let you change me.