how to give negative feedback to employees
DESCRIPTION
Not all parts of managing employees is pleasant. In this slide deck, I address the basics of what to do when you have to give negative feedback to your employees. http://www.dynamiccorp.comTRANSCRIPT
Presented by:Suzanne K. Lemen, SPHR
Giving Negative Feedback
• Job Description
• Performance Criteria
Preparation is the Most Important Step
Collect Data Regularly
• Objective
• Significant incidents
• Observations
• Openly
Give Feedback As You Go
• Don’t Wait
• Positive & Negative
• Be Honest and Share
Document & Track Performance
• Use a system
• Calendar or Folder
• Job related/Fact based
Location, Location, Location
• Positive = Public
• Negative = Private
• Pull aside
• Be sensitive
Not What You Say- How You Say It
• Use collegial tone
• Start with situation
• Talk about what happened
• What was done/not done
• Result
Manage Conversation
• Keep focus on job related
• Redirect excuses
• Don’t fall for personal problems trap
• “What can you do to prevent this?”
Summing Up Conversation
• State your belief in ability to do a good/better job
• Offer assistance without taking responsibility
• Agree to meet again to assess progress
Suzanne K. Lemen, SPHRDynamic Corporate Solutions, Inc.
Phone 904-278-5383
[email protected]; www.ideastaffing.com