how to enr(g)age your staff
DESCRIPTION
January 26th 2012 Project LIFT presentation by Jim Ullman of Appleseed Consulting http://www.appleseedconsulting.com/TRANSCRIPT
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Change Management
Conflict and Controversy
Customer Service
Diversity
Employee Engagement and Culture
Harassment and Discrimination
Leadership Development
Meetings and Retreats
Myers-Briggs Type Indicator (MBTI)
Policies and Procedures
Power, Polarities, Paradox, Resistance
Staff Development
Strategic Planning
Surveys and Assessments
Appleseed Consulting | Services
How to Enrage Your Staff | Mwahahahahaha...
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You’re the boss. Create the most toxic work environment possible.
1. Draw a stick figure. 2. Write down things
you'd do and... 3. Graphically depict them
on the stick figure.
How to Engage Yourself | The Emotional Bank Account
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A metaphor that describes the amount of trust that’s been built up in a relationship.
If I make deposits...with you through courtesy, kindness, honesty, and keeping my commitments to you, I build up a reserve.
But if I have a habit of showing discourtesy, disrespect, cutting you off, overreacting, ignoring you, becoming arbitrary, betraying your trust, threatening you, or playing little tin god in your life, eventually my Emotional Bank Account is overdrawn.
Steven Covey | Seven Habits of Highly Effective People
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How to Engage Yourself | The Emotional Bank Account
• Understanding the Individual
• Attending to the Little Things
• Keeping Commitments
• Clarifying Expectations
• Showing Personal Integrity
• Apologizing Sincerely When You Make a Withdrawal
Jot down times when you’ve made a
withdrawal in the last few weeks.
Steven Covey | Seven Habits of Highly Effective People
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How to Engage Your Staff | Drivers
Them with your Mission, Vision and actions.
Their work to the Mission and their passion to their work.
Their expertise, opinion and professionalism.
Them with responsibility.
Their individual needs and work/life balance.
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Case Study | The Order of Maria Theresa
Part I
• Read about Maria Theresa
• Note Deposits and Withdrawals
Part II
• Read about Vince MacMurdo
• Note Deposits and Withdrawals
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9.57:1 1.83:1
33%67%
49%
26%
18%
7%
Actively DisengagedNot EngagedEngaged
World-Class Average
Copyright (c) 2008 2010 Gallup, Inc.
Does Employee Engagement Matter?
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Yeah...But Does It Matter?
Individuals job satisfaction, better performance, more commitment
Groups higher morale, more cohesion, better rapport
Customers more loyalty to the organization
Organization higher productivity, lower turnover, improved customer service, greater revenue
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Yeah...But Does It Really Matter?
Best Buy has already had success in connecting improved employee-engagement store performance: it found that for every 10th of a point it boosted in the former, its stores saw a $100,000 increase in operating income.
CFO Magazine, June 1, 2007
The Towers Perrin* 2007 Global Workforce Study showed that operating income and earnings per share increased 19% and 28%, respectively, in firms with the highest percentage of engaged employees.
*Now Towers Watson
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Demography
Drivers
Intent
IntentPlan to stay for another year?
Absolutely
Probably
Maybe
Not likely
Are you nuts?
Demography
Race/Ethnicity
Department
Tenure
Age
Role
Gender
Employee information.
Drivers Inspiration | Connection | Value | Challenge | Support
How to Engage Your Organization | Measure
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How To Engage Your Organization | Model
EE!
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Your Result
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Change Management
Conflict and Controversy
Customer Service
Diversity
Employee Engagement and Culture
Harassment and Discrimination
Leadership Development
Meetings and Retreats
Myers-Briggs Type Indicator (MBTI)
Policies and Procedures
Power, Polarities, Paradox, Resistance
Staff Development
Strategic Planning
Surveys and Assessments
Appleseed Consulting | Services