how to deal with haters on facebook
TRANSCRIPT
with John Haydon
3 Tips for Dealing with
Haters on Facebook
The Hump Day Coffee Break - weekly trainings for nonprofit marketers with John Haydon
3 Tips for Dealing with Haters on Facebook
(1) Encourage dialogue
(2) Set tone and expectations
(3) Be clear about consequences
1. Have rules
The Hump Day Coffee Break - weekly trainings for nonprofit marketers with John Haydon
3 Tips for Dealing with Haters on Facebook
1. Have rules
The Hump Day Coffee Break - weekly trainings for nonprofit marketers with John Haydon
3 Tips for Dealing with Haters on Facebook
• Block hateful or hurtful language
• Don’t block mentions of competition
• Can’t replace human moderation
1.Visit your Page 2.Click “Settings” at the top right 3.Click “General” tab
2. Block hurtful or hateful language
The Hump Day Coffee Break - weekly trainings for nonprofit marketers with John Haydon
3 Tips for Dealing with Haters on Facebook
• Haters gonna hate
• Their minds are already made up
• Silence is the best response
3. Ignore - don’t debate haters
The Hump Day Coffee Break - weekly trainings for nonprofit marketers with John Haydon
3 Tips for Dealing with Haters on Facebook
• Ban and block user
• They’ll be on a list
• Move on…
1.Visit your Page 2.Click “Settings” at the top right 3.Click “People and Other Places” tab 4.Select “Banned People and Pages”
4. Ban and block haters
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The Hump Day Coffee Break - weekly trainings for nonprofit marketers with John Haydon
3 Tips for Dealing with Haters on Facebook
The Hump Day Coffee Break - weekly trainings for nonprofit marketers with John Haydon
About John
Consultant, Trainer, Coach - Helping nonprofits build loyal communities and create
smarter digital marketing and fundraising campaigns.
Author: Facebook Marketing for Dummies, 3rd , 4th and 5th Editions
Speaker: The Nonprofit Technology Conference, Social Media 4 Nonprofits, Blackbaud’s
BBCon, New Media Expo, AFP New Jersey, TechSoup, GrantSpace, Chronicle of
Philanthropy, NetworkForGood.
Clients include: Habitat for Humanity, EpicChange, Share Our Strength, Environmental
Defense Fund, Shriners Hospitals for Children, Boston Medical Center, Community
TechKnowledge, Scholastic, TechSoup, WaterAid America, University of Massachusetts,
Community Music Center of Boston, National Wildlife Federation, Razoo Foundation.