BPO Industry in the BPO Industry in the PhilippinesPhilippines

Creating Strong Creating Strong Management TalentManagement Talent

OutlineOutline

Roadmap 2010Roadmap 2010 4 Focus Areas4 Focus Areas Educating the Management TalentEducating the Management Talent Recruiting the Management TalentRecruiting the Management Talent Developing the Management TalentDeveloping the Management Talent Retaining the Management TalentRetaining the Management Talent

Roadmap 2010Roadmap 2010

• Total Direct Employment of 900,000

• USD 13 Billion in Revenues

• 8.5% in GDP• 10% Global Market Share

• Employed 235,000 people• USD 3.3 Billion in

revenues• Contributed 2% in GDP• 5% share in the market

2006 2010

Education

Development

Recruitment

Retention

EducationEducation

BPO 101BPO 101 Relating Management Courses to the Relating Management Courses to the

BPO IndustryBPO Industry

Recruiting the Management TalentRecruiting the Management Talent

Talent pool strategy rather than hire Talent pool strategy rather than hire for specific positionsfor specific positions

Close relationships with leading Close relationships with leading business schools and universitiesbusiness schools and universities

Highly selective hiringHighly selective hiring Compelling ‘employee value Compelling ‘employee value

proposition’; emphasis on global proposition’; emphasis on global brandingbranding

Recruiting the Management TalentRecruiting the Management Talent

Focus on values and cultural fit, not Focus on values and cultural fit, not just job-related skills and experiencejust job-related skills and experience

Continuous assessment of Continuous assessment of performance and potentialperformance and potential

Grading against competency profiles Grading against competency profiles of successful leadersof successful leaders

Use of talent inventories for Use of talent inventories for selection/successionselection/succession

Developing the Management TalentDeveloping the Management Talent

Leadership development is top Leadership development is top priority and deeply ingrained in priority and deeply ingrained in cultureculture

Promotion-from-within policyPromotion-from-within policy Continuous assessment of training Continuous assessment of training

needs/feedback (360 degrees)needs/feedback (360 degrees) Individual development plans linked Individual development plans linked

to succession planning processto succession planning process

Developing the Management TalentDeveloping the Management Talent

Job rotations and international Job rotations and international transfers as career development transfers as career development toolstools

Line manager involvementLine manager involvement Use of open job posting system and Use of open job posting system and

internal talent marketplacesinternal talent marketplaces

Retaining the Management TalentRetaining the Management Talent

Continuous monitoring of attrition Continuous monitoring of attrition ratesrates

Highly competitive compensationHighly competitive compensation Personalized career plansPersonalized career plans Senior management attentionSenior management attention Flexible working arrangementsFlexible working arrangements Diversity programs designed to Diversity programs designed to

develop, retain and promote diverse develop, retain and promote diverse talenttalent

Our deepest fear is not that we are inadequate. Our Our deepest fear is not that we are inadequate. Our deepest fear is that we are powerful beyond deepest fear is that we are powerful beyond measure. It is our light, not our dark that most measure. It is our light, not our dark that most frightens us. Your playing small does not serve frightens us. Your playing small does not serve the world. There is nothing enlightened about the world. There is nothing enlightened about shrinking so that other people don't feel insecure shrinking so that other people don't feel insecure around you. We are all meant to shine as children around you. We are all meant to shine as children do. Its not just in some of us; its in everyone. And do. Its not just in some of us; its in everyone. And as we let our own lights shine, we unconsciously as we let our own lights shine, we unconsciously give other people to do the same. As we are give other people to do the same. As we are liberated from our own fear, our presence liberated from our own fear, our presence automatically liberates others automatically liberates others

- From the movie Coach Carter- From the movie Coach Carter