how to become a successful hr technology buyer
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How to become a successful HR technology buyer.
There’s a lot of guilt and shame about unsuccessful implementa;on and use of HR technology and that’s exactly why:
1. HR prac;;oners don’t learn from their peers and their peers never learn from them. 2. Vendors can s;ll get away with medieval tac;cs.
How do we change this?
Recently I was aDending HR Tech Europe Spring Warm-‐Up in London where @william;ncup was sharing some things you should consider when buying HR technology.
Allow me to share the best pieces with you, so you can benefit from them as well. First of all, these are the 7 points of soQware sa;sfac;on:
Product 1. Don’t look for soQware that will fix your bad process. Good soQware will only highlight how bad your process is. 2. Vendors know what a good process is, so don’t lie to them about your process.
Sales 1. Once you’ve signed the contract, all your power is gone. So how do you feel about your vendor before you sign? It’s going southwards aQer that.. 2. You typically buy from people you like. So really, really think about what you need before you talk with them. 3. Are you being oversold? Salespeople rarely say no.
Sales 4. You don’t want to be the first one in your industry to buy a solu;on. You want a vendor to know and understand your industry. (‘There’s no such thing as an hr industry. There are industries in which hr prac;;oners are prac;cing.’) 5. All demo’s are awesome. 6. If vendors don’t have case studies, it might mean they don’t have great rela;onships with customers. Are references easily provided?
Nego;a;on 1. Ask your vendor: How do you make money? 2. In a lot of soQware deals, you don’t own the data. You actually pay the vendor to get your data.
3. Buy at the end of the quarter, preferably the 31st of December; sales people are driven by quota’s.
Implementa;on 1. How long is it going to take before you can use the soQware? Lots of vendors outsource implementa;on and it’s in the interest of consultants to make sure that implementa;on takes a long ;me..
2. Make sure people (internally) are aware of change before you change. Let them know what you’re doing. Otherwise they’re going to hate whatever new thing you buy.
Training 1. Realise everybody learns in a different way. Assesss for learning styles and learning differences to make training beDer.
Adop;on 1. Your vendor knows everything about how you use their soQware. Will they ever tell you that? You should want to know it.
Support 1. The vendors job is to meet you where you are. Support shouldn’t be reac;ve, but proac;ve. 2. Is the vendor charging clients for support?
Share The real solu;on off course to make vendors build beDer products and hr prac;oners make beDer acquisi;ons and use of hr technology is if we all start talking.
So, ask your peers about their experiences and advice and share your experiences and advice with them.
Some ques;ons you can ask your peers:
HR Tech Europe 2014 The next opportunity to meet your peers and find awesome new hr technology products is #HRTechEurope in Amsterdam.
For more informa;on, please visit www.hrtecheurope.com
I look forward to mee;ng you there.
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