how to be honest and keep a client?
TRANSCRIPT
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Yegor Bugayenko
How to Be Honest and Keep a Client
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15projects
300K+lines of code
200+programmers
7clients
3years
teamed.io
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EstimatesSources Tasks
Bugs
RisksLogs
TalksFull Access
CI
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Easy?
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3Directing us.Asking/telling us.Judging us.
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Why?
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Because they are idiots.
Dumb and Dumber (1994)
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Micro-management.
1
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“I'm paying you,do what I say”
— Your Client
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No ground rules.problem
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Why this task is not assigned?
When next version will be released?
Why didn’t you report yesterday?
Who is fixing this bug?
Why this ticket is in lower priority?
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Explain them the rules.solution
Teach
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Policy of work.aka Project Management Plan
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No management artifacts.problem
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Burn After Reading (2008)
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Budget
Schedule
Risk List
R&R
QualityScope
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Improve your management.solution
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No engagement.problem
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Hail, Caesar! (2016)
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Keep them busy.solution
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Recruiting
Documenting
Tech AnalysisUser stories
Testing
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Asking/telling too much.
2
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“By the way, why PostgreSQL?”
— Your Client
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“I think MySQL willwork better, use it.”
— Your Client
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Expect us to teach them.problem
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Let them pay for it.solution
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ticket
sources
client team
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Change control.solution
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Questioning our skills.
3
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My friend said it’s wrong.problem
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Independent reviews.solution
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