how to be a smart user by using self-service portal!
TRANSCRIPT
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How to be a S
Vinit TibrewalMarketing Analyst, ServiceDesk Plus
by using a self-service portal
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There are two types of IT servicerequesters in this world...
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The DIY (Do it yourself) people
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And the help desk callers (HDCs)
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The HDCs hardly solve issues themselves
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“Hey Stark, reset my password, will you? I can hardly work like this.”
Simple, he'll call the help desk.
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Then, he'll relax with a cup of coffee and wait for the password reset
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At the IT service desk office, Stark, the IT admin, is busy restoring a business email service.
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Stark recieves John's SMS..
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While Stark works on restoring the email service, he gets calls from other end users…
"Hey Stark, how do I convert my doc into pdf?"
"Stark, I cant find the power switch on the printer."
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These help desk
callers cost their
companies almost
100 thousand
dollars every year
because they make
service desk do tasks
that they can do
themselves.
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The Alternative?
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The self-service portal
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The self-service portal is a
platform where requesters
can log their service
requests.
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You can track your ticket status
and communicate with the IT
person.
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Search the solutions
(Knowledge Base) for simple
IT information.
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So, skip running to your
IT even for petty issues.
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Start using a self-service portal and become a smart user today!
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Issued in the interest of service desk teams worldwide!
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www.servicedeskplus.com
The IT help desk solution that comes with a free self-service portal for end users.