how to be a great employee: lesson 4 – care about customers

One Stop LeaderShopreg

The Complete Manager Training Program

Presented by Employee

How to Be a Great Employee Lesson 4 (of 7) Advice for career-minded beginners

Care About Customers

One Stop LeaderShopreg - The Complete Manager Training Program

Search How to Be a Great Employee on SlideShare Advice for career-minded beginners

Lesson 1 Think Strategically Lesson 2 Follow a Set of Guiding Principles Lesson 3 Be a Responsible Corporate Steward Lesson 4 Care About Customers Lesson 5 Say It With Numbers Lesson 6 Manage Yourself Lesson 7 Redefine Professional Growth

You are here


This SlideShare Series is Designed for hellip

Job Seekers People looking for a job

Job Holders People wanting to excel in their current job

Job Changers People who are preparing to move up to their next job

How to Be a Great Employee Introduction


What Employers Want

Knowledge Subject matter expertise

Skills Technical ability

Experience Past achievements Professional Practices Your behavioral choices

One Stop LeaderShopreg - The Complete Manager Training Program Visit us at wwwonestopleadershopcom

The focus of

this series


This Series Covers

Professional Practices hellip for Employees



You are here


Our Professional Practices hellip hellip will make you a great employee Use them to find a job Use them to excel in your current job Use them to get a better job



Letrsquos get started

Lesson 4



Hold yourself to the highest standards of professionalism in all customer interactions all the time This is what your customers expect Surprise your customers with a level of professionalism they never expected This is what your customers deserve

How to Be a Great Employee

a Good Intentions

Does your company have a service vision Make it real all day every day Face your customers with energy and

enthusiasm Make them feel welcome

Show your customers that you value their business and care about their needs

Win your customersrsquo loyalty Give them reasons to buy again


How to Be a Great Employee Lesson 4 ndash Care About Customers

b Thought Leadership

Do you have what you need to provide great service You are on the front line Nobody knows better than you If you need service training ask for it

If you need better tools or technology

make suggestions Be specific

If your customers voice displeasure make a note and take it to your manager What service improvements can be made



3 The Charm Offensive

When you interact with customers and colleagues hellip

Adhere to an inviolable set of professional

behaviors manners courtesy attire communication efficiency reliability accuracy hellip more

Deliver a great customer experience every single time



d Service ABCs

hellip kicking it old school Work hard Work smart Meet your

deadlines

Drive your error rate down When mistakes happen fix them quickly

Always put the needs of your customers

first



Review


Distinguish yourself for exceptional service by adhering to this formula a Good intentions b Thought leadership c The Charm Offensive d Service ABCs


And Remember hellip


Hold yourself to the highest standards of professionalism in all customer interactions all the time This is what your customers expect Surprise your customers with a level of professionalism they never expected This is what your customers deserve Care about customers


One Stop LeaderShopreg is a comprehensive convenient and affordable manager training course We teach managers the 5 leadership principles and 14 business practices they need to drive performance Our course is purposely written as an independent study program (classroom optional) For more information please follow these links

E-Books 14 E-book Series

Paperback Books 6 Paperback Book Series

Workbook CD ROM


Mary E Vogan Author Trainer Operations Professional CEO One Stop LeaderShopreg

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CEOrsquos Managers Job Seekers and Recent Graduates Click to learn more about our affordable manager training program

Bookmark the LeaderShop Blog


Intro i Leadership Principles Intro ii Pillars of Business Operations List 1 Strategic Planning in Five Steps List 2 Service Quality Promises List 3 Secrets to Successful Hiring List 4 Cheap Training Ideas List 5 Performance Management Style Points List 6 Tips for a Successful Employee Survey List 7 Motivations for Managing Metrics List 8 Signs of Continuous Improvement List 9 Project Delivery Scorecard List 10 Rules for a Winning Budget Season List 11 Keys to Equitable Cost Allocation List 12 Vendor Selection Checklist List 13 Internal Control Wellness List 14 ABCs of Business Continuity Bonus Little Lessons in Leadership

Also Available Lists for Leaders on SlideShare



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Search How to Be a Great Employee on SlideShare Advice for career-minded beginners


You are here








What Employers Want





The focus of

this series


This Series Covers




You are here






Lesson 4





a Good Intentions





















d Service ABCs


deadlines



first



Review




And Remember hellip







Workbook CD ROM













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What Employers Want





The focus of

this series


This Series Covers




You are here






Lesson 4





a Good Intentions





















d Service ABCs


deadlines



first



Review




And Remember hellip







Workbook CD ROM













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This Series Covers




You are here






Lesson 4





a Good Intentions





















d Service ABCs


deadlines



first



Review




And Remember hellip







Workbook CD ROM













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Lesson 4





a Good Intentions





















d Service ABCs


deadlines



first



Review




And Remember hellip







Workbook CD ROM













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a Good Intentions





















d Service ABCs


deadlines



first



Review




And Remember hellip







Workbook CD ROM













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d Service ABCs


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And Remember hellip







Workbook CD ROM













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And Remember hellip







Workbook CD ROM













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Workbook CD ROM













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how to be a great employee: lesson 4 – care about customers

Career

customers lesson

great employee

numbers lesson

stop leadershop

employees lesson

service training

customers loyalty

great service