KEY BENEFITS:Reduced Costs

Competitive Advantage Omni-Channel Customer Service

Free Up ResourcesSuperior Customer Experience

STEP 1DISCOVERY

QuestionnaireLet's get started. Fill out ourOnline Questionnaireand tell us what you're looking for.

Discovery Call We'd like to understand yourbusiness needs and explainour range of solutions.

Bridging Systems• Infrastructure Integration• Connectivity & Databases• Telephony Implementation• External Systems• QA Verification

Training Prep• Training Content• Brand Collaterals• Job Aids • Instructions

LearningAcademy • Customize Platform• Load Training Materials

Training Delivery• Training Exercises• Pilot Group, Agents, Support Teams, Management

Pilot Phase• Monitor, Verify, Adjust• Production Transition• Hand-Off To Operations

Full Launch1. Monitor2. KPI’s, Goals, & Performance3. Monthly Review4. Repeat for Continous Improvement

Project Planning • Scope• Schedules• Team Roles• Deliverables• Gather Resources

STEP 2PLANNING

STEP 3PREPARATION

STEP 4TRAINING

STEP 5LAUNCH

HERE’S HOW IT WORKS.LET’S GO!

ARE YOU READY TO OUTSOURCE YOUR CALL CENTER?

® Advantage Communications Inc. 2019

HOW TOOUTSOURCEYOUR CALLCENTER

HOW TOOUTSOURCEYOUR CALLCENTER

You've decided to outsource all orpart of your call center to a BPO.

WISE CHOICE.

> TAKE OUR QUESTIONNAIRE

ARE WE A MATCH? IF YES!LET’S POWER UP YOUR NEW CONTACT CENTER!

communicationsAdvantage

communicationsAdvantage

The ACI Shared Service Framework™

Great partnerships are built on communications! During this phase we'll chat with you about your goals and current customer service offering. You'll learn about our innovative, game-changing solutions. Let's explore ways to PowerUp your Contact Center together!

Studies show 39% of projects fail due to lack of planning and resources! That's why this phaseof our engagement with you is of paramount importance. We know how to get it right! Let's set-up your implementation for success!

It's time to build your system and program! We're experts at technology integrations and implementing omni-channel customer service solutions. Seamless connections optimized for your operations. During this phase we'll also get ready for training!

This is where it all comes together. The plan is realized and you can see, hear, and operate the entire system in a training environment. But, what's more - you will get a feel for the customer experience,delivered by agents trained to be polite, helpful brand ambassadors.

Your new Contact Center is live and readyto deliver the latest omini-channel customer service! With top-notch communications, accurate planning, and expert technology execution and training - we want to hear the implementation was easy and effective. We're building partnerships and bridges for long-term success! It's time to start enjoying the benefits of outsourcing your Call Center.

CANADA

Head Office265 Brackley Point RoadCharlottetown,PEIC1E 2A3 Canada1-800-296-4022

JAMAICA

The Towers:25 Dominica Drive 2nd FloorKingstonKingston, Jamaica876-960-5537

Caldon Building52.-60 Grenada CresentKingston, Jamaica

27-29 Harbour Street BuildingKingston, JamaicaPortmore, JamaicaComing Soon!

Nova Scotia17 Lawrence StreetAmherst,NSB4H 3G4 Canada1-800-296-4022

PowerUp Your Customer Experience to New Levels of Excellence with ACI.