competency center: retaining experts, growing expertise, maximizing income (outsource people)
TRANSCRIPT
COMPETENCY CENTER
Valentyn Kropov, Solutions Architect
www.softserveinc.com
retaining experts | growing expertise | maximizing income
ABOUT MYSELF
www.softserveinc.com
•13 years in IT (2 in Competency Center)•Solutions Architect at SoftServe•Used to hold 10 different roles before•Senior Consultant in Big Data Competency
Center•Founder of Kyiv Big Data Community
AGENDA
www.softserveinc.com
•Who is a most important in your company•What’s a real Competency Center•Why it is beneficial for all
WHO ARE WE TALKING ABOUT?
www.softserveinc.com
5%
95%
ExpertsOthers
5%
95%
WHY 5% ARE SO IMPORTANT?
www.softserveinc.com
•You need to impress customer on pre-sale•And Team Lead to start a project•Plus architect to draw architecture•And Tech Lead to drive it
NO WINE – NO SONG!
www.softserveinc.com
WHY EXPERTS ARE LEAVING?
www.softserveinc.com
Money
WHY EXPERTS ARE LEAVING?
www.softserveinc.com
Money
Boring project
WHY EXPERTS ARE LEAVING?
www.softserveinc.com
Money
Boring project
Passion to learn something new
WHY EXPERTS ARE LEAVING?
www.softserveinc.com
Money
Boring project
Passion to learn something new
Career growth
IS IT POSSIBLE TO FIX?
www.softserveinc.com
Biggest Salary on a market
IS IT POSSIBLE TO FIX?
www.softserveinc.com
Biggest Salary on a market
Projects rotation
IS IT POSSIBLE TO FIX?
www.softserveinc.com
Biggest Salary on a market
Projects rotation
Tons of new technologies
IS IT POSSIBLE TO FIX?
www.softserveinc.com
Biggest Salary on a market
Projects rotation
Tons of new technologies
Speeding up their growth
THERE IS A SOLUTION!
www.softserveinc.com
•Center of Excellence•Competency Center•Experts Group•Shared Services•Service Line
HOW IT WORKS
www.softserveinc.com
•Groups of 2-10 top-class experts•With a certain specialization•Able to work 2-5 times faster than others•Work on several projects in parallel•Backing up each other
WHY IS IT COOL FOR EXPERTS?
www.softserveinc.com
•1.5-3 times bigger salary•Constant, but predictable projects rotation•Variety of technologies•And subject areas•Unreal skills growth•Unbelievable motivation!
WHY IS IT GREAT FOR CUSTOMER?
www.softserveinc.com
•Group of experts instead of one•For the same money•Never goes to vacation•Never got sick•Never complains•Never get asleep (if required)
WHY IS IT AWESOME FOR COMPANY (STAFFING)?
www.softserveinc.com
•Ramp-up project in hours rather than weeks•Even short-term projects•Even most complex projects•No need to find replacements. Ever!
WHY IS IT AWESOME FOR COMPANY (FINANCE)?
www.softserveinc.com
•Smaller overhead cost (33-66% savings)•Bigger Income (33%+ savings)
Overhead Savings
www.softserveinc.com
Bigger Income
www.softserveinc.com
$3k $3k $3k $6k
WHY IT IS AWESOME FOR COMPANY (EXPERTISE)?
www.softserveinc.com
•New level of technical pre-sales•Preparing new experts in months•Multiplying and saving expertise
SUMMARY
www.softserveinc.com
•Your experts will anyway earn on the side•Or you will make them work on couple projects
anyway•Why don’t just make it legal?•Competency Center is beneficial to all!