how smart is your city? · intelligence platform opportunities & best practices: 2: case...

How SMART is your City?Peter Jeavons -

Senior Director

EMEA Government, Health & Education Industry Business Unit

Our Changing Cities…

51% of population live in urban cities (UN statistics)

Major challenges and opportunities for the City

This is happening faster in the Developing world

By 2050,

over 66% of world population will be urban dwellers

Since 2000 mega cities have been created

Challenges / Opportunities…

•

ChallengesPoverty / Demand on ServicesDiseases / PandemicsImmigration / TerrorismDrugs / Gangs and crime syndicatesPressure on Public Finances

•

OpportunitiesEconomic growth – internal and external investmentIncreased resource, increased income from taxInternational profile and pride in our City

To maximise opportunities, Cities must be transformed…

More intelligent

For all parts of the City/Community –

Citizen / Employee / Business / Tourist

More accessible and available

More integrated

More innovative

Oracle Confidential

Copyright © 2010, Oracle. All rights reserved. Slide - 5Slide - 5

Oracle’s Solution for Smart Cities Overview

Oracle’s Solution for Smart Cities contains three pillars which can be implemented in any order, based on the requirements and existing platforms for the targeted city or province

Service Delivery Platform

Intelligence Platform

Smart City Infrastructure

1 2 3

Slide - 6Oracle Confidential

Copyright © 2010, Oracle. All rights reserved. .

Oracle’s Solution for Smart Cities Service Delivery Platform

Service Delivery Platform Opportunities & Best Practices

CASE STUDIES

TYPICAL PROJECT TARGETS

•

Single Number non-emergency services•

Federated constituent services portals•

Transition to transactional services•

Integration with SNEN systems•

Cross departmental services•

Departmental self-service portals•

Integration and streamlining of in-field face-to-

face services with self-service

GUIDANCE

•

Start with a Shared Services Process Orchestrated Portal

•

Build towards a single Point of Contact•

Incorporate Cross-Channel transition capability•

Embed Institutional Knowledge & Policy into Self-Service and Contact Center Agent Services

1

http://www.bolton.gov.uk/

http://images.google.com/imgres?imgurl=http://library.smarthousing.qld.gov.au/images/queensland_government_logo.gif&imgrefurl=http://library.smarthousing.qld.gov.au/topbar.asp&h=59&w=275&sz=5&hl=en&start=13&tbnid=akfKQIzMX05whM:&tbnh=24&tbnw=114&prev=/images?q=queensland+department+of+housing&svnum=10&hl=en&lr=&rls=RNWE,RNWE:2005-15,RNWE:en



Oracle’s Solution for Smart Cities Intelligence Platform

Intelligence Platform Opportunities & Best Practices 2CASE STUDIES


•

Stimulus fund reporting•

Response to demands for transparency of government operations

•

Shared services and program consolidation support

•

Closed-loop service delivery

GUIDANCE

•

Demonstrate government accountability•

Use data to make informed decisions by line-

of-business

•

Transparency of on-going service delivery metrics

•

Post program/departmental budgets and results



Oracle’s Solution for Smart Cities IT Infrastructure and Integration Platform to Support Municipal Departments

Smart City Infrastructure IT Platform 3OPPORTUNITY


•

Legacy & mainframe replacement•

Consolidation and shared services•

Process automation•

Department reorganization•

Project and Asset management•

Integration of the “network of things”

GUIDANCE

•

Consolidate and Share ERP•

Take a SOA approach to linking up the existing organizations and their siloed platforms

•

Incorporate Role-based Identity Services•

Incorporate Spatial Data Services into Front-Office Line-of-Business & Shared Services

•

Build Cloud-like Infrastructure Platforms

http://www.berlin.de/home/.html/index.html

Fit for Future through Innovation – The Way to a Modern

Administration

Berlin – Fit for Future

Udo Rienaß – Senatsverwaltung für Inneres und Sport Folie Nr. 10

Major changes in society

400.000

500.000

600.000

700.000

2000

2002

2005

2010

2015

2020

0 - 1865 +

Population development by age groups Households (City of singles)

42

44

46

48

50

52

54

56

58

1992

1994

1996

1998

2000

2002

2004

Einpersonen-HHMehrpersonen-HH

in %



207.000207.000

102.000102.000114.000114.000145.000145.000

1990 1991 1992 1993 1994 1995 1996 1997 1998 1999

1990 - 1994Unification of two adminstrations, first

modernization

1990 - 1994Unification of two adminstrations, first

modernization

1998 Functional reform

1998 Functional reform

1999VGG1999VGG

1995 - 1999Reform of administration: reform of structure

1995 - 1999Reform of administration: reform of structure

2000 2001 2002 2003 2004 2005 2006 2007 2011

2000 - 2002Modernization of state and

Administration

2000 - 2002Modernization of state and

Administration

2003 - 2006Rearrangement Agenda 2006„More performance –

less costs“

2003 - 2006Rearrangement Agenda 2006„More performance –

less costs“

2007 - 2011The Service City Berlin

„More service –

better quality“!

2007 - 2011The Service City Berlin

„More service –

better quality“!

2001 Reform of dístricts

2001 Reform of dístricts

2002 Investigation of duties

2002 Investigation of duties

„Service City Berlin“

2007-2011Focus on e-Government



Demography

Technologycal development

Indebted public entities

Employees

ChallengeChallenge ResponseResponse

Adaption of offeringsFlexibilitation of ways of access

Development of eGovernmentCooperation in networksElimination of local responsibilities

Financial restructuringReduction of primary deficit Balanced budget since 2006!

Strengthening of social engagementEncouragement of civil society

Global competitionUsage of different legal formsBenchmarksMgt by objectives

New hiringsPlanning and development of HR

SocietyChange of values

Demography

Work Life BalanceFlexible working hours, part time, tele working Mobile positions

The challenges at a glance



5 lead projects deliver service through eGovernment

Single Service Number „115“

Implementation of EU services directive

European citizen registry „RISER“

Online citizen services

Electronic building permit




Example service number 115

► Enterprises, citizens

► Services can be reached independently from local position of caller ► Cross-linking of different service centers ► Comprehensive knowlegde management► Defined response time

► Berlin is one of 4 pilot regions► Development of existing „Berlin Telefon“► Cooperation with science organizations► Pilots starting automn 2008

Addressees

Aims

Realization



Example: Implementation of EU services directive up to end of 2009

► Enterprises

► Development of transborder services► Simplification of legislation► Implementation of one single contact point► Electronic handling of procedure for starting a service practice in

Berlin

► Check of legislation, modification of state law► Definition of structure, competencies and processes of single point of

contact► Concept of architecture for electronical procedure handling► Guarantee of secure electronic communication and procedure

handling ► European wide tender (frame contract with IT partner for realization)

Addressees

Aims

Realization





Example: Online Citizen Services

► Citizens, enterprises

► Online services of LARO and Bürgerämter► Multi access, multi channel► Central electronic access► Bundling of services► Reusable standard services

► Realization of 10 services up to 2009 Examples: application for postal vote, excerpt of citizen registry,

income tax card, registration card, short term car registration...► Additional 11 offerings up to 2011

Examples: certificate of good conduct, home registration, notice of

loss of passports or identity cards...

Addressees

Aims

Realization



Real Multi Channel AccessUsage of IT enables service orientation

Example: Mobile Citizen Services

► Mobile offerings on-site the adminsitration presented locally

► Management of waiting queues

► Berlin: further development of services

► Europe: co funded by European Union. Berlin’s experiences are basis for the development of mobile solutions in NL, Sweden and Estonia.



Efficiency

Employee orientation

Customer orientation

Process orientation

Effort BenefitBalanced-Score-Card

Technology

• Effort of coordination• One-time effort• Continuous effort

• Effort of implementation• Optimization of processes

• Qualification of employees• Assistance of employees

• Customer requirements• Customer assistance

• complexity of techn. realization• Usage of IT services• Modernization of IT services

• Reusage• Cost reduction• More revenue

• Satisfaction of employees• Less routine work

• Value for the customer• Acceptance of customers

• Development of collaboration• Higher productivity

• Usage of standards • Efficient IT operation

Criteria of prioritization



4

3

1

2

0

90

180

0 90 180

Effort

Ben

efit

1 Registration of Berlin residence2 Deregistration of Berlin residence3 Burial certificate 4 Certificate of conduct5 Commercial register 6 Wage tax card7 Registration card8 Reg. card transmission barrier9 Registration enquiry10 ID card11 Lost ID card12 Passport 13 Lost passport14 Tax certificate15 Vehicle owner enquiry16 New vehicle registration17 Vehicle reregistration18 Change of vehicle owner data19 Temporary license plate20 Driving license21 Driving license change/lost22 Digital driver's card23 Postal vote application24 Resident parking permit25 Special access/use permit

Must-ProjectsLater on projects

„Probably“ projects

Low

LowHigh

Hig

h

To be avoided

5

67

89

10

11

12

1314

15

16 17

1819

2021

22

23

24

25

Prioritization of portfolio



www.berlin.de/verwaltungsmodernisierung

Oracle Confidential

Copyright © 2010, Oracle. All rights reserved. Slide - 21

Oracle can Help you become a Smarter City …

•

Define policy, process and platform requirements

•

Impart lessons learned from many of our other customers

•

Scope the initial investment, ensure long-term flexibility and options for expansion

For More Information

search.oracle.com

orhttp://www.oracle.com/us/industries/public-sector/smart-cities.htm

or [email protected]

Smart Cities

http://www.oracle.com/us/industries/public-sector/smart-cities.htm

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