how it asset management fits within blue cross blue shield of florida’s service asset...
Post on 21-Oct-2014
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DESCRIPTION
Attend this case study and see how Blue Cross Blue Shield of Florida’s Service Asset Configuration Management (SACM) initiative has consolidated asset management, human resource, and configuration management system data to calculate inventory data reports for several departments. The presenters will explain how they look at SACM data from different perspectives and ensure that data accuracy and calculations are consistent between the different views. They’ll also tell you how they make sure that each IT customer can utilize the data to understand the perspectives of the other customers.TRANSCRIPT
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1 ©2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice
Service Asset & Configuration Mgmt(SACM)
Victor MillerSenior Manager, Blue Cross Blue Shield of FloridaBill TalbotWW ITAM Strategy & Solutions, HP Software & Solutions
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Agenda
– Introductions
–What Is SACM?
–Making SACM a Reality at BCBSF
–SACM Use Case
–Next Steps
– Lessons Learned
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About Us
– Subtitle goes here
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Who Is BCBSF Victor Miller?About BlueCross BlueShield (BCBS) of Florida:
Providing health-related solutions to the people of Florida; our roots date back to 1944
Focus remains primarily in the health industry
Based in Jacksonville, FL
About Me:
Senior Manager of Systems Management
13 Years if IT Experience
Involved with ITSMF / ITIL / BSM for 8 years
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5 HP Software & Solutions
Who Is Bill Talbot?
– Based in Atlanta, GA
– HPSW WW Strategies &
Solutions Team
– Professional Background
• 35+ years with technology
• 15 years in IT Asset Mgmt / ITSM
• Six Sigma Certified – Black Belt
• Solution Architect/ Process Consultant
• 45+ Customer ITAM Deployments
– Fun Activities
• Kiwanis International (8+ years)
• BBQ/Grilling
• Camping
• Other Community Activities
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What Is SACM?
– Subtitle goes here
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Stating from ITAM’s Business Drivers
Technology coverage
Solution value
Process value
CMS foundationITAM as the trusted source for ITIL
Configuration Management System
VirtualizationDiscover and manage virtual assets and impact of virtualization on ITAM
Software License Compliance
Ensure optimal cost and compliance for software assets
IT Financial ManagementFinancially optimize IT assets
HP Restricted. For HP and Channel Partner Internal Use. May be Shared with Select Customers.
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HP Asset Manager – a foundation to IT asset tracking and financial mgmt
Joining the ITAM Processes with Business Needs
Better decisions to drive out costs–Know:
• What you have
• Where your assets are located
• How much they cost
• Who is using them from procurement through disposal
–Optimize software license compliance for
virtual and physical environments
–Enable data center infrastructure
optimization4% of asset cost is procurement
96% is operational
On average 25-45% saving can be achieved year one on software
licenses
Portfolio/ Financial
Mgmt
Stock
Support
IMAC
Deploy
Receive
Procure
Request
Dispose/Reallocate
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Service Asset & Configuration Mgmt
ITIL’s definition:
SACM is a process that manages the service assets in order to support the other Service Management processes.
SACM’s objective is to define and control the components of services and infrastructure and maintain accurate configuration information on the historical, planned and current state of the services and infrastructure.
Service Transition book, ITIL v3
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IT Asset Management
In Simplistic Terms SACM…
Helps bridge the ITAM-ITIL divide
IT Financial Management
IT Service Management
Asset discovery
Lifecycle asset tracking
Dashboard and reporting
Procurement
Contract managementSoftware asset management
Financial management
SACM
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Service Asset & Configuration Mgmt
ITIL’s DefinitionSACM is a process that manages the service assets in order to support the other Service Management processes.
SACM’s objective is to define and control the components of services and infrastructure and maintain accurate configuration information on the historical, planned and current state of the services and infrastructure.
Service Transition book, ITIL v3
HP SolutionHP SACM solution ensures that IT assets (h/w & s/w) that support business services are effectively managed. The solution provides Service Mgmt users with dynamic access to the organization’s IT asset data using HP CMDB federation.
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SACM Results in …
–Cohesiveness between • Processes
• Technologies
• & Organizations/Departments
– Solution Benefactors• Asset Tracking
• Application Transformation Mgmt
• Virtualization Management
• Software Asset Management
• Configuration Management
• IT Financial Management
• & other Business Services
ITAMTrusted Sources
Asset Manager(UCMDB Trusted
Source)
Universal CMDB
(Actual CI State)
Configuration Management
Service Manager
(Federated CI View)
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Making SACM a Reality
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BCBSFL: IT Reality
• Applications & infrastructure evolved over time
• Organizational interdependent silos
• Cost(s)
• Virtualization
• Manageability
• Compliance
• Market demands
• Scalability
2000+ Servers that included:
• Virtual Hosts • Windows• Linux• AIX• Java• .Net• SOA• load balancing• high availability• max. agility
Legacy & Leading Edge
Drivers EnvironmentsChange
Management
• 900 chgs /month
• 2 chg windows/wk
• 1 review mtg /wk
( 40-50 attendees)
“It’s the customer reality that matters.”
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Our Opportunities
…from a Business Mgmt Perspective
1. Tracking of IT Assets
2. Multiple Sources of Record
Merging & normalizing data from different systems
3. Software Asset Management Understanding the multiple licensing models
4. Virtualization
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1. Tracking of IT Assets
Where we started:
IT AssetTracking
Track what assets exist, where they are located, who is using them, and how they are being utilized
Our end result:
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2. Multiple Systems of Record Problem:
Multiple sources are being used to track IT Assets and properly
Manual Correlation of Sources
Solution: Tight solution integration for a single Source for Asset Reporting
Becoming more proactive than reactive
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3. Software Asset Management
Problems: Application Fingerprinting
Multiple Methods of Tracking Software No Enforced Standards
Solution: Create Fingerprinting templates
− Leverage Enrichment solutions within tools
Who is
using it?
Are they entitled?
Deploy or recover?
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4. Virtualization
Opportunities that crossed our path:
Server Sprawl becomes Virtual Sprawl
Identifying Assets within the Data Center
Multiple sources required to gather inventory data Who’s the source of record
Virtual Desktop Infrastructure (VDI)
Citrix Infrastructure
Identifying the Software Licenses
Obtaining Software Compliancy within a “Virtual World”
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SACM at BCBS of Florida
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Our SACM Toolset
Asset Manager
Service Manager
Release Control
uCMDB / DDMA
Openview NNMi
3rd Party Aperture Vista 600
BlueCat Proteus
BMC BladeLogic
Microsoft SCCM
Microsoft Active Directory
Oracle PeopleSoft (HR/Financials)
BCBSFL AML Toolset
Reactive & System-Focused Solution
Proactive & User-Focused Solution
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Integrated SACM Environment
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uCMDBSource of
Record
DiscoveryReconcile
Remediate
Other
PeopleSoft
Bluecat
Proteus
Federated Sources
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Service Manager
HP NNM
HP DDM
HP Asset Manager
BlueCat
Aperture Vista 600
MS SCCM
BMC BladeLogic
HP uCMDB
ReconciliationRemediation
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HP DDM
HP Asset Manager
Aperture Vista 600
MS SCCM
BMC BladeLogic
HP uCMDB
Federating Asset Manager
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Federating Service Manager
Service Manager
HP NNM
HP DDM
HP Asset Manager
BlueCat
Aperture Vista 600
MS SCCM
BMC BladeLogic
HP uCMDB
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On Demand Provisioning
Consistent Process – Consistent Results IT Service Happy Meals…
“Would you like to ‘Server Size’ that order?”
Predictable Outcomes “I’ll take the SAN, hold the chaos.”
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SACM Use Case Collaboration
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Our Next Steps
Technology Upgrades and integrations
Upgrade Service Center to Service Manager 7.x
Upgrade to Asset Manager v5.2x
Leveraging more out-of-box integrations
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Lessons Learned
Understand Business Requirements
Identify Quick Wins
Don’t take on too much
Ensure ITAM/SAM Processes & Work Activities are in place
Don’t be Shy Ask Questions
Admit mistakes (& it will happen)
Communicate, Communicate, Communicate
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Bill TalbotHP Software & Solutions
WW ITAM Strategy & Solutions
THANK YOU
Victor MillerSenior Manager
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33 HP Software & Solutions
Thank You
– Get analyst reports, customer case studies and solution briefs to
learn more about HP Asset Manager:
www.hp.com/go/assetmanagementsoftware
– Join an HP Asset Manager Tech Talk for technical discussion and
demo: www.hp.com/go/AMdemo
– Visit the HP Software Web Events portal to see all live
and on-demand web events:
www.hp.com/go/hpsoftwarewebevents
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Q&A
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35 ©2010 Hewlett-Packard Development Company, L.P.
To learn more on this topic, and to connect with your peers after
the conference, visit the HP Software Solutions Community:
www.hp.com/go/swcommunity
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