how are service providers helping their customers to deliver it as a service? peter glock – orange...
Post on 21-Dec-2015
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how are service providers helping their customers to deliver IT as a Service?
Peter Glock – Orange Business Services 18 May 2011, presentation to Europe Future Internet, Budapest
2
contents
1. what our customers are experiencing
2. what does the future look like for end users
3. an example of how IT is changing the way it
provides services
4. what behaviours are we seeing in the network space
to support these services
5. what can service providers do to support their
customers
3
the changing role of IT and the IT department
“for an organization that has already optimized IT internally, the main route to further reduce IT costs and contribute to the business profitability is to turn to cloud computing provided externally”
– many customers aim to remove operations from the IT department by mid-decade
– IT has to manage the consumerization of IT i.e. the will for users to work anywhere, at any time, and with any device
what will the future looklike for your users?
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what the future will look like
users become consumers
the IT department needs to provide a homogeneous set of applications anywhere, any time, from any device
the future is hybrid: these applications come from different places: internal and service provider, public and private cloud
how can you get there?
7
cloud computing transforms your IT delivery model, technical impacts are only one part of the challenge
a transformed delivery model,
from ICT solution to service provider
what impacts on my internal organization?
business alignment & service offerings
skills & competencies suppliers relationship
what impacts on my technical existing
environments? infrastructures
(networks, platforms, data centers)
IT applications virtualization security &
performance
what benefits can I truly expect?
business improvement
economies (TCO, RoI) regulatory
compliance be greener
how to define my target and how to
measure and control? architecture (public,
private, hybrid) service management
level commitments and
SLAs
where do I start?
how do I integrate with my legacy IT?
how do I reach mytarget?
8 presentation title
a typical cloud customer journey
DESIGN IMPLEMENT MANAGE & OPTIMIZE CLOSE
4 5 6architecture design transition service management reversibility 7
Target ICT architectureTransition scenarioBusiness model SLA definition
Project portfolioTransition implementationGovernance dashboardCommunication & training
Project managementOperations & supportCustomer careCapacity management
Services closingServices transfer outContinuity ensuring
commercial proposal accepted
Interviews/workshopInformation analysisScope definitionExecutive meetingAgreement to continue
Discovering toolsTechnical assessmentBusiness impact analysisGap analysis
Feasibility demonstrationCritical success factorsImprovement
1 2 3cloud readiness assessment
specific assessments proof of concept
ASSESS DESIGN IMPLEMENT MANAGE & OPTIMIZE
commercial proposal
RFIcustomer
needs
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cloud readiness assessmentdomains
demand managementincident managementmonitoring / reportingcapacity management
service management
security constraintsdata protection
identity & access management
security policy
regulations & lawscommitments & SLA
hosting contractsoutsourcing contracts
critical business processcritical competencies
IT carbon footprintbenefits & costs
business & HR impacts
contracts analysis
LAN & WAN mobility flow rates
protocol filtering
network map
servers & workstationsDB, middleware & OS
licenses application performance
virtualization eligibility
applications inventoryapplications lifecycleapplications interlink
volumes of data
critical applications map
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example - data center consolidation in Asiabeyond consolidation, a true IaaS transformation
• consolidation of 4 Datacenters into 1 regional Datacenter in Singapore
• transformation from DIY IT management to Cloud IaaS Service Delivery
• DC Consolidation and Transition professional services
• a consistent service catalog + a « pay per use » pricing model
• managed services for virtual and physical servers + storage/backup services
• a self-provisioning portal
• adapted SLA (Bronze, Silver, Gold)
scope
client benefits Orange solution
• operational costs reduction
• state of the art DC infrastructure without having to invest
• improved & standardized SLA in Asia
• smooth transition to reduce risks
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integration and customization of multiple elements to deliver an applications catalogue
OrangeNetworks
Orangeaccess
Orange Private Cloud Customer Private Cloud
Public Cloud
by ORANGE
PrivateApplications
Store
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let’s not forget the network
users don’t care if it is the Cloud provider, the network provider, or the end point service provider that is at fault, it should ‘just work’
many applications need tightly defined network performance (voice, video…)
differentiation of performance required for interpersonal, person-to-machine and machine-to-machine applications
for some applications and/or some situations, the ‘dumb’ internet is good enough
for some, an end to end SLA is required
we see several behaviours…
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…let’s not forget the network 2
Cloud providers fight to connect at the ‘best’ Tier 1 peering points, globally
customers procure public Cloud services then connect via private networks with network SLA if/when/where the public internet is not sufficient
interconnects between Cloud service providers and application aware network service providers
network service providers provide Cloud services directly
network service providers act as integrators in Build, Operate, Transfer projects to create a Private Cloud to their customers
network service providers provide (private/public/hybrid) Cloud services as a managed service
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the question is not “which is the best way?” but “how can I get the best mix of all the options?”
conclusion
cloud computing can help transform IT departments to support business objectives
it’s a journey, service providers can help you navigate your way from consulting, through integration, into managed services
hybrid infrastructures will be the normal way of providing service in the future
the network is a vital part of delivering service to the end user
benefit from the experience of the service providers you already do business with
thank you
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