keys to deliver superior customer service · deliver superior customer service •to deliver...
TRANSCRIPT
Keys to Deliver Superior Customer Service
Karen Gridley, KMG Enterprises, LLC
Business Owner – Professional Speaker, Coach & Consultant
Karen Gridley, KMG Enterprises, LLC Business Owner – Professional Speaker, Coach & Consultant
Karen Gridley specializes in helping companies and
professionals who value work-life balance, personal leadership
skills and high-performance. Utilizing her vast experience in
service-based industries; combined with her background as a
former scientist and a Recovering Excuse Maker™ herself; Karen
gives practical tools to implement immediately for diverse teams
and business professionals. Individuals and teams improve
performance, decrease stress and know what they do makes a
difference as they save time and increase the bottom line.
Clients rave about her down-to-earth, matter-of-fact and
humorous style as they gain insights and take action. She is the
owner of KMG Enterprises, LLC.
Objective
Improve Customer Service
What is Customer Service?
Keys
• EVERYONE is a customer
• To receive superior customer service,
deliver superior customer service
• To deliver superior customer service
begins with level of customer service
to oneself
EVERYONE is a Customer
Critical components
Aligned or misaligned
Interested or committed
To receive superior customer service,
deliver superior customer service
Empower Self and Others
Reap what you Sow
To deliver superior customer service
begins with level of customer service to
Oneself
Patience
Communication
Can vs Can’t
What’s GRATITUDE Got to Do With It?
EXERCISE
If I were MORE _____________
I’d be more effective at delivering
Superior Customer Service
TAKEAWAYS
Recap
• EVERYONE is a customer
• To receive superior customer service,
deliver superior customer service
• To deliver superior customer service
begins with level of customer service
to oneself
