how a.i. assistants will transform your business8f5765f6-3aad-4d4e... · watson assistant solutions...
TRANSCRIPT
Gabi Zodik
How A.I. assistants will transform your business
Director, CTO and Head of Development for Watson Assistant
IBM Research - Haifa
© 2018 IBM Corporation
Imagine how you can create a whole new experience for your customers with Watson Assistant Solution
People expect deep insights
from AI systems they can’t
reach on their own.
We leverage those changes to transform the way businesses connect with their customers
On the road ..
‒ Best places to go
‒ Interfacing with my home – garage, lights,
thermostat
‒ Keeping an eye on my family
‒ Preparing for a trip
At home ..
‒ Are my kids, pets, parents all right?
‒ Is my home safe?
‒ Did I turn off the stove?
‒ Are there any alarms?
In your hotel ..
‒ Play my favorite music
‒ I feel cold
‒ Where can I get the best Thai food?
‒ Check on my home and family
‒ Plan for weather and travel
In your pocket ..
‒ Notify me when my kids get home
‒ Let me know if my meeting moved
‒ Help me order my coffee to go
‒ Where is my colleague sitting today?
4
Introducing
Watson
Assistant
SolutionsWatson Assistant Solutions
are conversational assistants
that help businesses transform
their customer experiences
through an in depth set of
capabilities that deliver
proactive and personalized
help that is portable to any
device while ensuring our
customers data is ALWAYS
private.
Your tire pressure is ….
Watson assistant for automotive use cases with proactive capabilities
Understands Navigation
Understands
Vehicle Data
Show me the fastest way home
Traffic is heavier than usual, you
are going to be late for your
meeting. Should I reschedule it?
Understands your
Calendar & its Context
Enables POI Requests &
Interactions
Where can I get a coffee?
Enables Car Manual
Questions &
Interactions
Which side of the car is
my gas cap on?
Would you like me to turn off
your entrance light?
I need another pillow
Switch channel
to BBC News
What is the weather
for tomorrow?
I noticed your flight came in
late and you had no time for
dinner. Should I order your
regular room service?
Play something nice
Alarm set to 7:30 so
you have time to get to
the gym before your
first meeting at 10:00
Set A/C to 23
Your home alarm is set
Service Requests
Communication
IFTTT
Command & Control
Weather
Reservations
IFTTT
Music
Partner or client created Skill
Watson Assistant for Hospitality
IFTTT
External NLUs
IFTTT
Watson
Cloud
Skills
Routing
Core
IBM Watson Assistant Solutions Framework
STT/TTS
CalendarWeather
CatalogOrder
Car ManualNavigation
Restaurant Reservation
Room Control
Event-driven Ontology Knowledge Store
Event driven ontology based knowledge store
Ontology Definition, Management and Reasoning
User Profile Ontology &
Triggers
Context Ontology
& Triggers
Auto Ontology
& Triggers
Hospitality Ontology &
Triggers
Retail Ontology
& Triggers
Admin & Configuration
IBM Cloud / IoT Platform
RetailHospitality
Built inAutomotive
How it Works
9
What does the Future hold?
• Extreme personalization
• Brand preservation
• Multi-modal interactions
• Zero coding to develop new skills
• Federation of assistants
• Data privacy and security, overcoming human mistakes
• Moral issue
Basic Copyright Notice & Disclaimer
©2018 This presentation is copyright protected. All rights reserved. You may download or print out a hard copy for your private or internal use. You are not permitted to create any modifications or derivatives of this presentation without the prior written permission of the copyright owner.
This presentation is for information purposes only and contains non-binding indications. Any opinions or views expressed are of the author and do not necessarily represent those of Swiss Re. Swiss Re makes no warranties or representations as to the accuracy, comprehensiveness, timeliness or suitability of this presentation for a particular purpose. Anyone shall at its own risk interpret and employ this presentation without relying on it in isolation. In no event will Swiss Re be liable for any loss or damages of any kind, including any direct, indirect or consequential damages, arising out of or in connection with the use of this presentation.