hotel yeoville
DESCRIPTION
Presentation by Jason Hobbs at the 2008 IA Summit in MiamiTRANSCRIPT
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HOTEL YEOVILLE: Home & awayIA Summit 2008 by Jason Hobbs, 13 April 2008
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A brief history of Yeoville: Johannesburg in transition
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A joke in bad taste
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Johannesburg - the new york of
africa
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65% of the inhabitants in Yeoville are foreign African nationals
> Congo> Nigeria> Angola> Botswana> Comoros> DRC> Ethiopia> Ghana> Ivory Coast> Liberia> Malawi> Mali> Togo> Zambia> Zimbabwe
You’ll find ‘little Congo’, ‘little Nigeria’; ‘little Ethiopia’’. Walking down the street you can see the difference in facial structure, physique and dress.
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From the Congo to the Ivory Coast, through Joburg via Yeoville, then to Cape Town and a restaurant called Primi Piatti.
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But although it’s colourfuland diverse there is a much harder reality
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“The ability of these residents to gain and retain access to the most basic conditions of urban life is … undermined by corrupt and poorly managed immigration policy.
Refugees and asylum seekers are denied access to basic health services, housing and education; faced with arbitrary arrests, detentions, extortion, xenophobic attacks and more.
They are isolated and excluded from mainstream South African society and their dominant engagement is with each other and with home in far away places.” Terry Kurgan
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“Yeoville is a space of dislocation, insecurity, uncertainty, transience, neglect, crime, contest, exploitation and the transgression of boundaries. And, amongst old Yeoville residents, it is a space of romance, nostalgia and memories of another city altogether.
Yeoville is a manifestation of the city making its new identity, finding itself anew, and setting down fresh roots. Again.” Terry Kurgan
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The project
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It’s an art work: An exhibition,A book andA community web project.
It’s a cultural investigation and intervention.
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Key players:
Terry Kurgan: public realm art projectsJohn Spiropoulos: urban redevelopment and management
University of the Witwatersrand Department of Forced Migration Studies
Funding from the Ford Foundation.
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“The project aims to investigate, record and make visible the experience of the people who are living there, and to consider the implication of these reflections for the decisions of policymakers, city planners and designers.
It will contribute to a bottom-up policy making process, one whose content will, through the intermediation of the project, draw on the everyday lived experience of urban residents themselves.
It is hoped that the knowledge thus gained will help promote urban strategies whose central concerns are the human rights and wellbeing of all city residents.” Terry Kurgan
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theinternet
café connection
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For the past 3 years I have been researching internet cafés in Johannesburg, exploring concepts of communal computing and shared spaces of use.
I was introduced to the project because Yeoville is one of three internet café hubs we identified in Johannesburg.
Yeoville has over 20 cafe’s in a 5-7 block radius.
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So the concept for the web-based community intervention became obvious from the way people were living:
> Negotiate with internet café owners to make the Hotel-Yeoville website the default home page on all their terminals.
> This would deliver a community website for an actual community in a specific geographic location.
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EXPLORATION
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DislocationInsecurity
UncertaintyTransience
NeglectCrime
ContestExploitation
TransgressionIsolation / exclusion
ConnectednessSecurityCertainly / reliabilityConsistencySupportedPeace / safetyCollaborationOpportunityContributionCommunity / Inclusion
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Keywords explored
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RepresentationGatheringRecordingMaking visibleSharingExchangingParticipatingCollaboratingConversationSupportReconfigureAccessNeeds / rightsResources
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RepresentationGatherRecord
Make visibleShare
ExchangeParticipateCollaborate
Conversation
SupportReconfigure
AccessNeeds / rights
Resources
Regrouped
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REPRESENT
EXCHANGE SUPPORT
And core themes identified
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web intervention strategy
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Web intervention strategyThe experience must manifest these themes
REPRESENT
EXCHANGE SUPPORT
CURRENT EXPERIENCE
DislocationInsecurity
UncertaintyTransience
NeglectCrime
ContestExploitation
TransgressionIsolation / exclusion
PREFERRED EXPERIENCE
ConnectednessSecurityCertainly / reliabilityConsistencySupportedPeace / safetyCollaborationOpportunity / actualisationContributionCommunity / Inclusion
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Objectives
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Website intervention objectives
1. Create change
2. Measure impact
3. influence
4. Support cafe owners
5. Replicate
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Research
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For this phase of the project we used five researchers for 3 research exercises.
Researchers included: John, myself and Sephiwe (South Africa), Gini (from Cameroon) and Michael (from Nigeria).
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We used a web based questionnaire on a temporary Hotel Yeoville website. It was the default home page on terminals of 6 of the internet cafés in the area. Total responses: 31
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We covered 6 cafes, interviewed all their owners (or managers) and we interviewed 66 users in these café.
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Research overview: the user
Foreign African nationals, 20 – 40 years old, who’ve been here for between 1 and 5 years. In most cases the intention or desire is to stay. English and French are the primary languages spoken. Primary reasons for come to SA: study, work, business, asylum seeking & quality of life (in that order). Of those interviewed, only 9% are actually studying at present.
Most are educated (with some form of degree) but 63% of those interviewed are out of work. Most are not working in the fields they studied in or desire to. The savvy begin new businesses, other often become hawkers, chefs, waiters, etc.
Plans for the future: education, creating businesses or getting better jobs, creating families, fulfilling a social role, travel and to achieve a better quality of life.
Personal dreams, hopes, desires: centred around owning businesses and further study. Other dreams centred around investing in their own countries (also in despotic leaders being removed). Others wanted peace, and to be able to live in South Africa without the fear of discrimination and xenophobia. Many hoped and dreamed to find jobs in their chosen profession.
Others had philanthropic concerns, such as assisting those that were poverty stricken and those with HIV /AIDS.
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Research overview: the café
40% have been used the Internet for 1 - 5 years. 45% for 5 - 10 years. Most have learnt to use the Internet at Internet Cafes. They use email, phone and sms.
71% use cafe's more than once a day. People are using the ancillary services within the cafe's too.
40% of people are using more than one cafe, 60% seem to have a close relationship with the cafe (considering that most use it more than once a day).
Using these cafes is closely related to proximity to where they live, meeting friends, going to shops or they work nearby.
30% of cafe users have a PC at home and an Internet connection and 22% have access at a place of study or work but they're using cafes anyway.
The main reason given is cost of connecting at home and being away from the office or place of study.
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Research overview: use
Top uses of the Internet (in highest to lowest order): email, keeping in touch with friends / family, looking for jobs, instant messaging, research / study, running a business, seeking information from Government websites, chat rooms, reading blogs, recreation / entertainment, shopping (25%) banking (15%).
The biggest benefit to this community appears to be the fact that communication is cheap, accessible and fast on the internet. It keeps people connected, and makes the world smaller for them. Some people felt that it helped them to meet new people. Others felt that it was an important source of information, breaking barriers and enabling people to learn and grow.
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Key user needs
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"What would be helpful on the website?"
1. Accommodation finding; job seeking; advertising personal services; naturalisation / legal help / rights; communication with friends & family
2. Support groups; community news3. Buying & selling; communication with Yeoville municipality
"Would the following info be useful"
1. Naturalisation / legal / rights2. Medical / child support3. Crime alerts4. Educational resources5. Local entertainment6. Arts & culture related
"Useful tools?"
1. Notice boards2. Conversation forums3. messaging (IM, chat, Skype)4. Classifieds / adverts
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"Interacting with the local community"
1. Messaging others (email, other)2. Personal profiles, sharing experiences, reading / viewing others3. Sharing personal interests / creative activities (e.g. art works, photos, music)4. Support groups
Other noteworthy ideas / suggestions:
- Map of Yeoville - Crime statistics - HIV awareness - Religious & sporting programmes- Seeking funding for studies - Study related information such as permits, where to study- Clubs, games for kids- Help for abandoned kids- Teaching reading for kids under the age of 10- Recognise the existence of the gay community- Ways to learn about new technology- Unite Africa through the site- Help with finding clubs (such as a soccer club)- Help with feeling safe in Yeoville- Women's rights and support- Teachings on other African cultures and languages- Expose corruption
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Concept developme
nt
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Direction 1
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Direction 2: ‘life categories’
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Represent, exchange, support
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Getting to
interface
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Template concept
LOG IN > REGISTER >
HOME | ABOUT | PROJECT BLOG | PROJECT PARTNERS | SITE MAP | CONTACT US
Hotel YeovilleADVERTISING
-- TOOLS --
INFORMATION RESOURCES >
GO > PHOTO OF MIKE
HELLO MIKE, LOG OUT >
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Your inbox:
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OF
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Your classifieds:
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Home page conceptPlace holder graphic for photo
LOG IN > REGISTER >
HOME | ABOUT | PROJECT BLOG | PROJECT PARTNERS | SITE MAP | CONTACT US
Hotel YeovilleADVERTISING
-- TOOLS --
INFORMATION RESOURCES >
GO >
ABOUT HOTEL YEOVILLE
Family & home
StudyPlay CommunityWorkLove
We recommend:
Use classifieds to help you find jobs, accommodation or to buy and sell things.
Register now > Log in >
About Hotel Yeoville:
Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos hymenaeos. Sed dictum, neque eu facilisis pulvinar, velit mi nonummy dolor, pharetra
consectetuer lorem magna vel wisi. Donec convallis, neque ut mollis vulputate, sem orci interdum tortor, sit amet interdum sapien neque ac elit. Morbi commodo mollis odio. Lorem ipsum dolor sit amet, consectetuer adipiscing elit.
Aliquam nec dui. Maecenas condimentum urna eget nibh. Donec nec diam et neque consectetuer facilisis. Etiam id sapien vel sem imperdiet dapibus. Aliquam erat volutpat. Maecenas orci. Aenean eu metus. Donec libero. Etiam imperdiet. Vestibulum nonummy blandit dui.
New members: Gini, Mike k, Franscois, Gorgio, Sephewe, Ceephewe, Terry, Jason, John, Belinda
LATEST CLASSIFIEDS LATEST GROUPSLATEST FORUMS
4 / 10 / 2007 I’m a qualified engineer looking for work. Please contact me if…Posted by MikeK
4 / 10 / 2007 Lift share to Randburg. Monday, Thursday, …. Posted by Umtotu
4 / 10 / 2007 I am looking for work as a lecturer in Economics. If you... Posted by Emanuel
Is it safe to work at night in Ralleigh street?
How to get work as a refugee
Men get all the jobs!!!!
Childcare for working women? We need help!
Finding work in IT
Support for women who want to work
Getting a job & HIV status
Children must study not work
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New or updated information resources:
Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Class aptent [In WORK]Hymenaeos. Sed dictum, neque eu facilisis pulvinar [in PLAY]Velit mi nonummy dolor, pharetra consectetuer lorem magna vel wisi. Donec [in FAMILY & HOME]Convallis, neque ut mollis vulputate, sem orci interdum tortor, sit [in COMMUNITY]
ADS / PROMOTIONS / F
EATURES /
CULTURAL
ADS / PROMOTIONS / F
EATURES /
CULTURAL
ADS / PROMOTIONS / F
EATURES /
CULTURAL
[INTERACTIVE ART OBJECT E.G. TEGAN WORK]
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In life categoriesHOME | ABOUT | PROJECT BLOG | PROJECT PARTNERS | SITE MAP | CONTACT US
Hotel YeovilleADVERTISING
-- TOOLS --
INFORMATION RESOURCES >
GO >
CLASSIFIEDS | FORUMS | GROUPS | RESOURCES
WORK CLASSIFIEDS VIEW ALL >
VIEW ALL >
LATEST TOPICS LATEST GROUPS
VIEW ALL > VIEW ALL >
RESOURCES TO HELP YOU:
> Legal / work status> Businesses in the area> Starting a business> Employment agencies> Download CV templates
Family & home
StudyPlay CommunityLove Work
4 / 10 / 2007 I’m a qualified engineer looking for work. Please contact me if…Posted by MikeK
4 / 10 / 2007 Lift share to Randburg. Monday, Thursday, …. Posted by Umtotu
4 / 10 / 2007 I am looking for work as a lecturer in Economics. If you... Posted by Emanuel
Is it safe to work at night in Ralleigh street?
How to get work as a refugee
Men get all the jobs!!!!
Childcare for working women? We need help!
Finding work in IT
Support for women who want to work
Getting a job & HIV status
Children must study not work
ADVERTISING
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HELP FINDING WORK:
We’ve compiled a list of the top job-seeking websites. We recommend you use them all to increase your chances of finding work. (let us know if you have other resources that could help people find jobs)
TIP: Make sure you’re fit to work in SA. Take a look at ‘Legal and work status’ in our resources section.
Career Junction > Top Jobs > Your best job > Inanzi jobs >
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My profileHOME | ABOUT | PROJECT BLOG | PROJECT PARTNERS | SITE MAP | CONTACT US
Hotel YeovilleADVERTISING
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INFORMATION RESOURCES >
GO >
PHOTO OF GINI
GINI’s PROFILE consectetuer adipiscing elit. Class aptent taciti sociosqu ad litora torquent per
conubia nostra, per inceptos hymenaeos. Sed dictum, neque eu facilisis pulvinar, velit
ADD AS A FRIEND > SEND HER AN EMAIL >
GINI HAS 6 FRIENDS >
LOVE PLAY STUDY WORK COMMUNITYFAMILY & HOME
how did you come to be here? Why did you come? What has your experience been like?
Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos hymenaeos. Sed dictum, neque eu facilisis pulvinar, velit mi nonummy dolor, pharetra consectetuer lorem magna vel wisi. Donec convallis, neque ut mollis vulputate, sem orci interdum tortor, sit amet interdum sapien neque ac elit. Morbi commodo mollis odio. Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aliquam nec dui. Maecenas condimentum urna eget nibh. Donec nec diam et neque consectetuer facilisis. Etiam id sapien vel sem imperdiet dapibus. Aliquam erat volutpat. Maecenas orci. Aenean eu metus. Donec libero. Etiam imperdiet. Vestibulum nonummy blandit dui.
Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Class aptent taciti sociosqu ad litora torquent per
conubia nostra, per inceptos hymenaeos. Sed dictum, neque eu facilisis pulvinar, velit
GROUPS: 1. Gini joined the group ‘Day care for children’2. Gini started the group ‘Cameroonians in Yeoville’
FORUMS:1. Gini commented in the discussion “Complaining to landlords’2. Gini commented in the discussion ‘Womens safety’
CLASSIFIEDS:1. “I’m looking for a place to stay in…’2. ‘I have a bicycle to sell for…’3. ‘Looking for someone to share….’
Family & home
StudyPlay CommunityWorkLove
PHOTO OF MIKE
HELLO MIKE, LOG OUT >
Your profile >Your photo >
Your inbox:
You have 3 new messages. View now >You have 12 messages in your box
You have 6 contacts. View now >
Your groups:
You are not a part of any groups. Start a group >Find a group >
Your forums:
You are not a part of any groups. Raise a topic >
Explore topics >
Your friends & contacts:
PHOTO
OF
MIKE
PHOTO OF ...
PHOTO OF ...
Macy >
Wilfred >
View all your friends >
Your classifieds:
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Content
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In ‘Family & Home’ HOME
FAMILY & HOME WORK PLAY STUDY COMMUNITYUTILITY
NAVIGATION
TOOLS RESOURCES PROFILE
1.Accommodation
boards
2.Forum
10.Accommodation contracts
1.Medical aid / child support
2.Naturalisation / legal rights
3. HIV awareness
4.Help for abandoned kids
5.Women’s rights and
support
2.E-mail / alerts from
accommodation board
3. Create comment /
question for the forum
1.Create an
accommodation advert / request
6.Accommodation rights: purchasing and tenants
5.(Support) groups
7.Clubs / games for kids
LOG IN
4. Create a group
8.Financial support
9.Refugee status
![Page 57: Hotel Yeoville](https://reader033.vdocuments.site/reader033/viewer/2022061210/5490a058b47959003f8b469c/html5/thumbnails/57.jpg)
In ‘Community’ HOME
FAMILY & HOME WORK PLAY STUDY COMMUNITYUTILITY
NAVIGATION
TOOLS RESOURCES PROFILE
1. Community
board
2.Forums
2.Contact
municipality
3.Yeoville history
4.Yeoville map3.
Groups
5.Charity & NPO’s
6.Internet cafes
7.Info about other cultures in the
area
LOG IN
1.Add to
community board
2.Find a group / create a group
3. Create
comment / question for the
forum
1.Rights &
responsibilities
8.Crime
9.Abuse
10.Religion &
congregations
![Page 58: Hotel Yeoville](https://reader033.vdocuments.site/reader033/viewer/2022061210/5490a058b47959003f8b469c/html5/thumbnails/58.jpg)
Thanks to Terry Kurgan and Mark Lewis for their permission of use of photography. Thanks to Terry Kurgan for the various extracts from documents and presentations she has made which I’ve used here.
end