U N I T 9

HOTEL ENTERTAINMENT

SOMETHING FOR EVERYONE

SPORT & RECREATION.INDOOR ENTERTAINMENT.

KID’S ENTERTAINMENT.ENTERTAINMENT FOR ADULTS.

SPORT & RECREATION

AQUA AEROBICS

FITNESS CENTRE

SWIMMING

PEDAL BOAT

INLINE SKATING

SCUBA DIVING

WINDSURFING

INDOOR ENTERTAINMENT

SPA CENTRESPA CENTRE

KIDS’ ENTERTAINMENT

ENTERTAINMENT FOR ADULTS

DISCO

CASINO

PAY TV

LANGUAGE

SPOT

THE PERFECT WORKER

Qualities and skills.Have good public relations skills.Have a good command of the language of the hotel’s guests.Have initiative. Be creative.Have a charismatic personality.Behaviour – always greet guests and smile.Avoid emotional responses to guests. Think before

you answer.Be careful about how you say things and about

gestures and posture.Be patient.

Company Rules.Physical apparearance – no

sunglasses, no large piercings.Wear your uniform during the

day. Always wear your badge; always wear white trainers.

Behaviour – don´t smoke, drink, or eat during a performance, not even water, until the perfonmance has finished.

If there are any problems, always tell the person responsible in your team.

Never argue with a colleague in front of guests.

Keep everything tidy backstage and in the mini-club.

Worker-guest Relations.Have initiative. Be

creative.Be able to work in a

team.Have an open nature.Keep relations with other

hotel workers good.Trust your team.Don´t discriminate

between guests.

HELPING KIDS TO MAKE THINGS

WHEN GIVING INSTRUCCTIONS, WE OFTEN USE

IMPERATIVEPOSITIVE: INFINITIVE WITHOUT TO

NEGATIVE: DONT + INFINITVE WITHOUT TO

WHEN + PRESENT SIMPLE

We use WHEN with the Present Simple to describe two actions that happen at the same time.

When you tie the knot, try to make the shape of the balloon as round as possible.

WHEN + PRESENT PERFECT

We use WHEN with the Present Perfect to talk about one action that follows another.

…When you´ve let the air out, place the first balloon inside it.

Activities programme Aqua aerobics Cabaret Disco Fitness centre Pay TV Pedal boat Quiz Scuba diving Snorkelling Video-gaming

People Adult Couple Kid Retired

person Teenager

Perfect worker Badge Charismatic Initiative Posture Public Relations Uniform

QUESTIONS.

Why do you think hotels need to ofer entertainment facilities to their guests?.

Which different types of hotel entertainment have you used?.

Why is it important to keep kids entertained?.Do you think it is fun working in a hotel?.What activities could you use with guests of different

ages in an entertainment programme?. How could a tour operator provide a tour that

involved your hobby or interest?.What types of holidays do elderly people like to go

on?.Would you prefer a hotel in the centre of town, facing

a beach or in the middle of the mountains?.