honeybee service feature presentation
Post on 11-Apr-2017
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Complete Field Service Solution
So, in a nutshell,
what is Honeybee?
Honeybee is an
system designed for
We like to think of it
as a complete field service
does most of the difficult
admin work involved in
managing your field service
team and your customer
enables your sales force to
focus on what really
matters: your customers.
Honeybee is a complete sales management solution.
Service staff use Honeybee to enhance their
relationships with their customers and to minimize
the time wasted on admin.
Managers log into an online dashboard to keep
track of what is happening in the field and to get
reports on the performance of the staff that report
Information captured by the staff on the tablets is
made available to office staff across all functions.
Honeybee is the system that keeps it all connected.
How does Honeybee drive the bottom line?
It enables your service staff to go and see the right
customers at the right time.
Empowers your staff to drive service levels with accurate
and timely information.
Capture information immediately in the field that keeps
you up to date with market trends.
Reduces costly data capture errors that result in returns
and unhappy clients.
Manage your future sales by monitoring prospecting
Enables you to create, track and evaluate sservice levels.
Honeybee is customisable, meaning we can adapt to suit
your business, enabling you to get the most out of your business process.
Some Honeybee features Create customised forms to gather the required
Full customer interaction history available.
Offline operation high tolerance to poor connectivity
means no work interruption.
Online management console always showing the latest
Integration with existing ERP and CRM systems.
GPS logging (routes, visits etc.).
Auto Clock Out and End Visit reminders for increased
accuracy of time and attendance reports.
See your complete service offering through the electronic
Latest Honeybee features!
Custom Nested FieldsSimplicity and convenience are at the top of our list of priorities and this new feature is a great example of how continue to work towards this. In some cases, a drop-down list in a form can get very long. Therefore, it is sometimes much easier to complete the form if the long list is broken up into several shorter hierarchical lists. The classic example is geographic location. For this drop down there could be hundreds of options. If you break this one selection down into 4 selections e.g. Country > Province > City > Area, the user never sees more than a couple of options in a list! This makes for much simpler completion of these forms. It also provides for filters at grouping levels (e.g. all Gauteng areas). Please contact us for more information on using this new feature.
AnnouncementsDistributing important or urgent new information to all of your sales representatives simultaneously might not be a tough task but making sure the message is received in time by everyone can become arduous and worrying, especially when representatives are out in the field. Honeybee has added an announcement feature for exactly this reason. The new feature allows management to create pop-up announcements that display on screen immediately, thus making sure that information is received as soon as the application is opened. From managing emergency situations to conveying simple information, this feature creates an efficient and effective line of communication.
Management can easily see
the interactions between the
service team and the
Solve customer complaints
quickly while being armed with
all the facts.
Instant access to all the
necessary info, in the office or
in the field.
Detailed customer histories
so you always are aware of
what is happening with
Own the customerrelationship
Never walk in cold again
Before starting a visit, the consultent can review the history of all
interactions with the client never walk in cold again!
Information is available whether there is network coverage or not.
New info can be added / edited at anytime and then instantly synced.
Which customers are
Are the right customers seen
with the right frequency?
Instantly gain access to useful
reports such as customer
coverage, and it is always up
All details on the customer card are available to consultants in the field.
staff can update fields and ensure that the customer database is
Surveys, orders, tasks or other information can be gathered in the field.
All data is captured once, at the source, and available everywhere.
Call cycle management
View service staff calendars
showing completed tasks
and overdue tasks.
Add tasks for staff.
View the planned call
schedule as well as details
on client interactions.
Create and fill in yourown forms
Create your own custom forms
to gather specific information
The information is grouped per
form type and is downloadable
to easily share with other
Everything done by GPS
Honeybee shows all your clients based on your proximity to
Location based reporting
Everything logged in
Honeybee is logged with its
View the geographic spread
associated with your data on
richly detailed maps.
Use tasks to remind and incentivise
Staff can add tasks to serve as reminders associated with customers.
Remembering to follow up at the right time will increase closing rates.
Managers can create and assign tasks to staff to complete in the field.
So easy to use!
At Field Office we know that service staff should spend more time
interacting with the customer, and less on tedious administration.
The simple design of Honeybee makes for an intuitive interface that
anyone can use efficiently.
Honeybee is available as an off the shelf solution.
Field Office can customize and modify the product
for any industry or application. Built with the end
users needs in mind, adaptations to new
industries are more cost effective than you may think!
Contact us for more information.
Or follow us on:
Get your business buzzing, with Honeybee!
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