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HSQS A 0001 04 05.01.11PARTS

QUALITY

HSQS A 0001 01 26.02.05QUALITY

CONTROL

HSQS A 0001 02 01.02.06QUALITY

CONTROL

APPROVED BY REVIEWED BY PREPARED BY

QUALITY MANUAL

Honda Siel Cars India Ltd

DOCUMENT

HSQS A 0001 00 21.11.2002QUALITY

CONTROL

HSQS A 0001 03 03.02.09PARTS

QUALITY

REVISION DATE OF ISSUED

NO NO ISSUE BY

HSQF CM 0010/MAY'02 "UNCONTROLLED IF PRINTED"

PAGE: 1 of 2

Revision No - 01

S.N. DOCUMENT NO. PARA NO LINE NO

HSQS A 0001

Page 3/42 7) 1 Installed Capacity changed to 40,000 units (2 Shifts Basis) per

annum from 30,000 (2 Shift Basis) units per annum.

Page 38/42 3) 1 IT Division is formed.

4) 1 Under Purchase , deptts restructured in to Procurement, New Model,

Non OE / MSPC.

5) 2 PC deptt. restructured.

The Divisional Head (Works) has been assigned an additional responsibility of Management Representative.

In Line with Honda's global practices , name of the "Materials" Division has been changed to "Purchase" .

Responsibility and Authority of "Purchase" division will remain same as it was for "Materials".

Revision No - 02


HSQS A 0001

Page 1/42 Revision No. has been Updated.

/42 Change of Department Names

Page 3/42 5) Covered Area changed to 1,08,097 Sq. Mtrs from 51,708 Sq. Mtr.

7) Installed Capacity changed to 50,000 units (2 Shifts Basis) per

annum from 40,000 (2 Shift Basis) units per annum.

8) Honda Civic Added in Items Manufactured

Page 4/42 After Sales Division has been Formed

Page 25/42 7.5.5) 1 Identification has been Included.

Page 38/42 IT has become part of Administration

Page 43/42 After Sales Division has been Formed & Change of Department Names

Revision No - 03


HSQS A 0001

Page 3/42 5) 1 Covered Area changed to 1,45,832 Sq. Mtrs from 1,08,097 Sq. Mtr.

6) 1 Installed Capacity changed to 100,000 units (2 Shifts Basis) / Annum

Page 5,6,14,27&28 ISO 9001:2000 replaced with ISO 9001:2008Page 16/42 6.2.2) 1 Clause title changed to Competence, Training and Awareness Page 17/42 6.3) 3 Information System added

Page 18/42 3 New Model dept. shall prepare manufacturing Build-up plan.

Page 26/42 7.6) 1 Clause title changed, Devices replaced with EquipmentPage 28/42 8.2.2.5) 1 Corrective action replaced with Correction & Corrective actionPage 29/42 8.2.3) 3 Corrective action replaced with Correction & Corrective actionPage 34/42 3) 2,4 &5 Corrective action replaced with Correction & Corrective actionPage 38/42 5) 4 & 9 New Model & P.O. SHOP has been formed, Change of Department

Names

Page 41/42 3) New Model related activities shifted to Purchasing (QDD) from PQ.,

New Model has been added.

TITLE : CORRECTIONS / MODIFICATIONS IN MANUAL

CHANGES DONE

Honda Siel Cars India Limited

7.1

CHANGES DONE

CHANGES DONE

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PAGE: 2 of 2

Revision No - 04


HSQS A 0001

Page 2/42 1 1 HSCI Quality manual distributed thru HWMS.

/42 6) 1 Installed Capacity changed to 120,000 units (2 Shifts Basis) / Annum

6) 3 Fourth Model Honda Jazz added.

Page 18/42 7.2.1 b Homologation section replaced with New model (Homologation section)

7.2.1 c Homologation section replaced with New model (Homologation section)

Page 19/42 7.2.1&7.2.2 Reference HSQS [Regulatory Information Treatment Procedure] (HSQS F2201) added to reference

Page 28/42 8.2.2.1 1 Internal Quality Audit Planning month example (e.g. Mar ~ Aug and

Sep ~ Feb, each year) changed

Page 37/42 4 SIG-IT infrastructure & system support added

6 3 Homologation activities shifted to New model from QE

4 Sampling & IQS shifted to Vehicel quality from Market Quality

Page 39/42 F HSQS [Regulatory Information Treatment Procedure] (HSQS F2201) added to list of Procedures

Page 40/42 3 Homologation activities shifted to New model from QEReference HSQS [Regulatory Information Treatment Procedure] (HSQS F

2201) added to list of Procedures

Page 42/42 2 3 Receiving of parts repalced with unloading of partsInline with organization change Division has been replaced with Operation & Division Head has been replaced

with Operation Head.

1

2

TITLE : CORRECTIONS / MODIFICATIONS IN MANUAL

CHANGES DONE



DOCUMENT NO : HSQS A 0001

REVISION. NO: 04

PAGE: 1/42

Contents

I) Contents -II) Distribution List

III) Introduction -

1) Purpose -

2) Scope -

3) Normative References / Definitions -

4) Quality Management System

General Requirements -

Documentation Requirements -

5) Management Responsibility

Management Commitment -

Customer Focus -

Quality Policy -

Planning -

Responsibility, Authority and Communication -

Management Review -

6) Resource Management

Provision of Resources -

Human Resources -

Infrastructure -

Work Environment -

7) Product Realization

Planning of Product Realization -

Customer Related Processes -

Design and Development -

Purchasing -

Production and Service Provision -

Control of Monitoring and Measuring Equipment -

8) Measurement, Analysis and Improvement

General -

Monitoring and Measurement -

Control of Nonconforming Product -

Analysis of Data -

Improvement -

Attachments Referred in Quality System Requirements

Attachment-I [Description of "The Three Joys" ] -

Attachment-II [Mid Term Goal / Mid Term Target Description ] -

Attachment-III [ Organization Chart of Company ] -

Attachment-IV [Quality Policy Management System] -

Attachment-V [System of HSCI Quality Standards ] -

Attachment-VI [Quality Management System] -

Attachment-VII [Definition of Terms] -

Attachment-VIII (List of Outsourced Processes) -

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TITLE : QUALITY MANUAL

Index

4.1)

No.Revision

DateRevisionPage

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4.2)

5.1)

5.2)

5.3)

5.4)

5.5)

5.6)

6.1)

6.2)

6.3)

6.4)

7.1)

7.2)

7.3)

7.4)

7.5)

7.6)

8.1)

8.2)

8.3)

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8.4)

8.5)

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DOCUMENT NO: HSQS A 0001

REVISION. NO: 04

PAGE: 2 / 42

HSCI Quality Manual is distributed thru HWMS (Honda Work FlowManagement System) to all HSCI associates.


Capacity Increased, Honda Jazz Added & Organisation structure changed

REV. NO. DATE OF CHANGE

5-Jan-11

DISTRIBUTION LISTISSUED BY : MR OFFICE

CONTROL COPY NO.

DIVISION/ DEPARTMENT/SECTION NO. OF COPIES(CONTROL COPY HOLDER)

REVISION NO : 04



0

0

0

3

0 2

0

REASON FOR NEW / REVISION

NO. OF PAGES : 42DOCUMENT : QUALITY MANUAL

0

1

4

N.A.

Revised as per ISO 9001:2008, Organization structure changed

1-Feb-06 Capacity Increased, Honda Civic Added & Organisation structure changed

(New as per ISO 9001:2000)

26-Feb-05 To reflect the organisational chnages.

3-Feb-09

4

HSQF CM 0010/MAY'02"UNCONTROLLED IF PRINTED"


REVISION. NO: 04

PAGE: 3/42

INTRODUCTION : Honda Siel Cars India Ltd.

NAME OF UNIT : Honda Siel Cars India Ltd.

ESTABLISHED ON : 5th DECEMBER 1995

LOCATION OF THE UNIT : PLOT NO. A-1, SECTOR 40/41,

SURAJPUR-KASNA ROAD,

GREATER NOIDA INDUSTRIAL DEVELOPMENT AREA,

DISTT. GAUTAM BUDH NAGAR (U.P.).

PIN CODE : 203 207

TOTAL AREA : 6,01,634 SQ. MTRS.

COVERED AREA : 1,45,832 SQ. MTRS. (APPROX.)

INSTALLED CAPACITY : 120,000 UNITS PER ANNUM (2 SHIFT BASIS)

ITEMS MANUFACTURED : PASSENGER CARS

HONDA CITY , HONDA ACCORD

HONDA CIVIC & HONDA JAZZ

COMMENCEMENT OF PRODN. : 15th DECEMBER, 1997



4

4



REVISION. NO: 04

PAGE: 4/42

The state of the art plant is headed by President & CEO. It has five operations for controlling variousactivities. The five operations are as follows :a) Manufacturing :

Manufacturing operation is engaged in production related activities. Facilities available are Welding,Painting, Engine Assembly, Final Assembly & Injection Moulding etc.Manufacturing operation is also involved in imports of KD parts.

b) Purchasing:Purchasing operation is engaged in procurement and development of local parts & consumables andparts to be supplied to other overseas Honda plants.

c) Finance & Accounts :Finance & accounts is dealing with various accounts related activities viz. Excise, sales tax &expenditure management.

d) Marketing & After Sales:Marketing is engaged in Advertising, Sales Promotion, Event management, Market research,Product planning, Press / public relations, Order forecasting, Dealer infrastructure development, Vehicledespatch to HEADS,Afetr sales is engaged in providing After sales service to customers and training to dealer personnel onafter sales service & sales, operation has a state of the art HITEC [ Honda International Training andEducation Centre ] .

e) General Affair :General Affair operation provides administrative support to organization & looks after personnel mattersof all associates.





REVISION. NO: 04

PAGE: 5/42

1.0 PURPOSE: The purpose of this Quality manual is to define guidelines for Quality Management Activities so as tomaintain & improve the quality of the products manufactured & sold by Honda Siel Cars India Limited(Hereinafter referred to as HSCI or company).

2.0 SCOPE2.1 Application :

This Quality Manual applies to the quality management activities related to the products manufactured and sold by the HSCI .

2.2 Exclusion :1) As Company's products are designed & developed by Honda Research & Development Company

Japan, the requirements for Clause No 7.3 "Design & Development" are excluded.

2) Because any product provided by customer is not included in the company's products, therequirements for clause No 7.5.4 "Customer Property" are excluded.

3.0 NORMATIVE REFERENCES / DEFINITIONS: 1) Normative References :The following standards are referred to in this Quality Manual

a) ISO 9000 : 2005 Quality Management System - Fundamentals & Vocabularyb) ISO 9001 : 2008 Quality Management Systems - Requirements

2) Terms & Definitions :The definitions given in ISO 9000 : 2005 Quality Management System - Fundamentals & Vocabularyapply to the quality system related terms used in this Quality Manual. Technological terminologyused by HSCI are defined in the relevant HSCI quality standards (Hereinafter referred to as "HSQS")and Departmental Quality Procedures. Some of the Technological / Specific terms used in this QualityManual are also defined in attachment - VII (Definition of Terms)





REVISION NO: 04

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4.0 Quality Management System4.1 General Requirements1) HSCI has established, documented, implemented and maintained a quality management system and

continually improve its effectiveness in accordance with the requirements of ISO 9001 : 2008 standard.2) Processes needed for Quality management system and their application throughout the company are

defined as per Attachment-VI, Quality Management System and contain following :a) The sequence of processes / activities & their interactions between various departments / functions.b) The criteria & methods needed to ensure that both operation and controls of identified processes areeffective.c) For effective implementation, support and monitoring of processes, resource requirements areidentified and made available.d) The system for internal communication to support the operation and monitoring of processes are established.e) These processes are monitored, measured (where applicable) and results are analysed.f) Activities required to achieve the planned results are established and implemented, and based onplan versus, actual actions are taken for continual improvement.The company's Quality Management Systems are documented, implemented and maintained asper the following structure :

The quality system procedures of the company are defined in the HSCI Quality Standards ControlProcedure HSQS B 0301, and the systems are operated effectively based upon the Attachment-V,System of HSCI Quality Standards.If any process that affects product conformity with requirements, is outsourced, control over such processesare determined and implemented. Such process are controlled by responsible department in line with the defined guidelines.(Attachment VIII - List of outsourced Processes)

3) Definition of Terms :The definition of terms used in this standard are as follows :

1 Quality Manual Documents in which fundamental principles are laid down for the overall qualitymanagement activities carried out in HSCI.

2 HSCI Common General term used for Common Quality Procedures which defines guidelines forProcedure specific quality management activities carried out by the company and

applicable to whole company.(For Example:HSCI Quality Standards ControlProcedure HSQS B 0301 )

3 Departmental Quality General term for Quality Procedures established by each department forProcedure performing, verification and control of various quality management activities. This

includes process flow chart. (Example:Incoming Inspection Procedure HSQC F1501-01, for PQ department). This may cover interlinking procedure also.

Records

Departmental Quality Procedure

No Classification of Definition

Operation Standards / Work Instructions/PQCT

Documents



Quality Manual

HSCI Common Procedure

HSQF CM 0010 / MAY'02 "UNCONTROLLED IF PRINTED"


REVISION. NO: 04

PAGE: 7/42

4 Operation Standard/ General term used for Inspection criteria/PQCT, defining how the activity is toWork Instruction / be done and detailing of work procedure as given below :PQCT Defines concrete operation procedure with respect to processing, assembling,

inspection, maintainance,control of equipment, transportation and the likes. Records Records generated by Quality Management System at different places.

4.2 Documentation Requirements4.2.1 General

The Honda Quality Management system includes :1) The quality policy statement and quality objectives.2) A quality manual3) Procedures for Control of documents and records, Implementation of internal audit, Control of non

conforming product, Implementation of corrective and preventive actions.4) Procedures for effective planning, operation and control of interrelation of processes of quality

management system within the organisation as defined in attachment - V, System of HSCI Qualitystandards.

5) Records are controlled as per defined procedures.

4.2.2 Quality Manual (Honda Quality Management Standards)Honda Quality Management Standards are documented as in the following structure and applyto the quality management system defined in each department.

1) Quality Manual :Document in which fundamental principles are laid down for the overall quality management activitiescarried out in HSCI.Attachment - VI, Quality Management System of the company, gives the description of theinteraction between various processes of the Quality management system.

2) HSCI Common ProceduresGeneral term used for Common Quality Procedures which defines guidelines for specific qualitymanagement activities carried out by the company.(For Example:HSCI Quality Standards ControlProcedure HSQS B 0301, Refer to attachment - V, System of HSCI Quality Standards).

3) Departmental Quality Procedure :General term for Quality Procedures established by each department for performing, verificationand control of various quality management activities. (For Example : Incoming Inspection ProcedureHSQC F 1501-01, for PQ department). This may cover interlinking procedure also.

Reference Documents :Refer to HSQS [HSCI Quality standards Control Procedure] (HSQS B 0301)Refer to attachment - V, System of HSCI Quality StandardsRefer to attachment - VI, Quality Management System

4.2.3 Control of DocumentsThe purpose of this procedure is to establish & maintain the system for controlling the quality relateddocuments , which includes following:1) Document approval and issuea) For all quality system documents, an approving authority is defined.The concern authority

ensures the adequacy of document before approval. Structure for this is given in Table-I " HSCI QualityStandards Approval Process ".

b) For all quality documents, issuing and controlling authority is defined and documented as given inTable-II " HSCI Quality Standards Control Process " both for internal and external documents.

2) Document changes and revision controla) In case of any updation in document specified / not specified in Table-I " HSCI Quality Standards

Approval Process ", review and approval is carried out by the same function/section responsible,

5





REVISION. NO: 04

PAGE: 8/42

who originated the documents. In case approving authority is absent, authority higher than the

indicated, according to organisational chart is automatically eligible. Wherever practicable, the

nature and content of change is identified in the updated document by suitable means.b) For quality system documents, a master list or an appropriate alternative is prepared to ensure

that only current revision of the documents are identified and pertinent issues of appropriatedocuments are available at all locations where operations essential to the effective functioning of thequality systems are performed. Such master list can be maintained at company / operation/division /department / section level.

c) The specific documents for which periodic revalidation is required, the period upto which the documentis valid is indicated. The approval of such documents is same as explained in point no1above.

d) The issuing and controlling department ensures that the original and reproduced copies of any document remain legible and have appropriate recording, filing and unique control no forreadily identification.

3) Document numbering and disposal of obsolete.a) Numbering system for traceability and identification of documents is covered in common

procedure. (Refer to HSCI Quality Standards Control Procedure HSQS B 0301).b) In case of retaining originals of obsolete documents, such documents are provided with an

identification to show clearly that they are obsolete.This procedure is applicable to documents which are related to the requirements of this qualitymanual.

Process QualityControl Table (HSCI)

Company-wiseStandardised Forms

DepartmentalStandardised Forms

* ISO Coordinator -PQ is overall responsible for preparing HSCI common procedure with co-ordination

from other departments.

# HOD & TAD wherever indicated shows review & approval by either or both meets the requirement.

@ Department executive is nominated by respective departmental HOD. Departmental executive

may be departmental coordinator and this is indicated in departmental organisational chart.

Document

HSCI QUALITY STANDARDS APPROVAL PROCESS ( Table-I )Type of Preparation Review Approval



Quality ManualManagement Representative

HOD - ManufacturingV.P. & Director - Manufacturing President & CEO

HSCI Common ISO Coordinator - PQ * Management Representative Management Representative/Procedure HOD - Manufacturing V.P.& Directors - MFG

Quality ProcedureDepartmental Departmental Coordinator Department HOD # Department TAD #

Operation Std/ Department Executive @ Department HOD # Department TAD # Work Instruction

Department Executive @ Department HOD # Department TAD #

Department TAD #

Department HOD # Department TAD #

Department Executive @ Department HOD #

Department Executive @ Department HOD # Department TAD #

Quality Records Department Executive @Retention Period

Inspection Department Executive @ Department HOD # Department TAD #Standard



REVISION. NO: 04

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" HSCI Quality Standards Issue and Control Process " (Table II)

Documents generated inside HSCI :

Documents received from outside :

* HES : Honda Engineering StandardRefer to HSQS [ HSCI Quality Standards Control Procedure ] ( HSQS B 0301 )Refer to HSQS [ Specification Control Procedure ] ( HSQS F 1301 )Refer to HSQS [ Specification Change Control Procedure ] ( HSQS F 1302)

# One copy is registered with HSCI Parts Quality Department

Documents generated through "soft media" such as AS400, are controlled with password system. And one copy as master copy is kept by department responsible.

Responsible Department

Parts Quality

(Responsibility)


Parts Quality



Control

Marketing / Service

Commercial Document

Dealer Document Marketing / Service

Quality DocumentSupplier Purchasing Purchasing

Technical StandardsSupplier Parts Quality Parts Quality

(Supplier)National( External) Responsible Department Responsible Department

SpecificationsPQCT Supplier Parts Quality

HES * QE(SPEC CONTROL) QE(SPEC CONTROL)Product Drawings, QE(SPEC CONTROL) QE(SPEC CONTROL)

Document and Issue Controldata type (Responsibility) (Responsibility)

Standardised Forms

Inspection Standards Responsible Department

Standardised FormsDepartmental Responsible Department

Retention PeriodCompany-wise # Parts Quality

Control Table(HSCI)Quality Records Responsible Department

Quality Procedures

InstructionsProcess Quality Responsible Department

Operation Responsible DepartmentStandard/Work

ProceduresDepartmental # Responsible Department

Quality Manual Parts Quality

Issue

HSCI Common Parts Quality

Type of Document(Responsibility)



Parts Quality





REVISION. NO: 04

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4.2.4 Control of Records

1) Each department establishes system for identification, collection, indexing, access, filing, storage,

maintenance, retrieval and disposition of quality records relevant to their respective department.

2) Each department ensures that quality records are legible, dated (including revision dates), clean,

readily identifiable & retrievable.

3) Quality records are retained for the retention periods specified in "Quality Records Retention

Periods "by individual department" and are stored safely to prevent any damages or deterioration.

4) Records may be in the hard or soft form including electronic media.

5) Records on electronic media are controlled by password, virus management and are

supported by periodical back up. These back up are stored safely to prevent any damages or

deterioration. These back up are identified and indexed for readily retrievable.

Reference Documents :

Refer to HSQS [ Quality Records Control Procedure ] (HSQS F 2001)

Refer to HSQS [ Specification Control Procedure ] (HSQS F 1301)

Refer to HSQS [ Specification Change Control Procedure ] (HSQS F 1302)





REVISION. NO: 04

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5.0 Management Responsibility

5.1 Management CommitmentThe top management provide evidence of its commitment to the development and implementation ofquality management system and with the help of following ensure it is effective and continuallyimproving :

1) Communicate to the organisation the importance of meeting customer as well as statutory andregulatory requirements through morning meetings, notices, presentation and formal / informal trainings.

2) Establish the quality policy and communicating its intent through training, pocket card and the likes .3) Ensuring that quality objectives are established with in the Operation, division, department, and

organisation and are reviewed periodically.4) Implementing periodic management reviews to ensure the continuing suitability of quality management

system5) Identification and availability of necessary resource requirements through annual budget and project

plannings.

5.2 Customer FocusThe top management ensure that the customer needs and expectations are determined with thehelp of various surveys and feedback. The identified needs are reviewed and translated in to requirements(as applicable) and communicated through morning meetings, notices, presentations with in theorganisation. With the aim of meeting customer requirements organisation ensure that customersatisfaction is improved.

Reference Documents :Refer to HSQS [Quality Policy Management Procedure] (HSQS B 0101)

5.3 Quality PolicyFollowing are the fundamental beliefs of the HONDA Motor Company on which HSCI is working:

Keeping in view the fundamental beliefs of HONDA Motor Company, Quality Policy of HSCI is madeas given under :

Quality Policy / Company Principle

Reference Documents :Refer to Attachment-I, Description of "The Three Joys"

Fundamental Beliefs



Maintaining a global viewpoint, we are dedicated to supplying products of the highest quality yet at a reasonable price for worldwide customer satisfaction

Respect for the individual The three joys



REVISION. NO: 04

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1) Quality Policy is approved by the President & CEO and subsequently released by General Affair

operation.2) The fundamental beliefs, the company principle and the management policies are notified to the

general associates by means of a notice board, training program, pocket cards and the likes.3) The company-wide mid term / annual target and goal are fixed based on the concept of continual

improvement, fundamental beliefs, the company principle and the management policies.4) The company-wide mid term /annual target and goal directed by the Board of Director are notified to all

operation/divisions by means of meeting / notices and the likes. The results with respect to targets areperiodically reviewed for continual improvement of the effectiveness of quality management system.

5) Quality Policy of HSCI is governed by quality policy as enunciated by Honda motor Japan. Based on theglobal scenario, Honda motor Japan, incorporates the changes in the quality policy and same isincorporated in HSCI.Reference Documents :

Refer to Attachment-II, Mid Term Goal / Mid Term Target Description Refer to Attachment-IV, Quality Policy Management SystemRefer to HSQS [Quality Policy Management Procedure] (HSQS B 0101]

5.4 PLANNING5.4.1 QUALITY OBJECTIVE

The top management establishes company mid term goal. These mid term goals are input to define"fiscal year targets" for the company, operational, divisional and departmental level, and topmanagement ensure that the :- 1) Target for the company and departments are in line with quality policy.2) Targets related to product requirements are also covered.3) Targets are measurable and reviewed periodically.Reference Documents :

Refer to HSQS [Quality Policy Management Procedure] (HSQS B 0101]Refer to Attachment-IV, Quality Policy Management System

5.4.2 QUALITY MANAGEMENT SYSTEM PLANNING1) The basis of the company's Quality planning is as shown in Attachment-VI, Quality Management

system .2) The quality management system in which the implementation item of each departments are shown

distinctively is made and this is the basis for achieving quality objective / target for eachfunction.


Management Policies


To be perceived as an "International level" Company, in terms of quality of products, customer service and the standard of individual and company performance.

To evolve a well integrated and harmonized Indo-Japanese work culture embodying : * Mutual respect, Trust and Interdependence * Pride in association with the company * Longsighted approach to business

To practice : * Cost consciousness * Effective time management * Realism & Practicalism (San - Gen - Shugi) * Effective communication (HO-REN-SO)

To be sensitive to the needs of the society.



REVISION. NO: 04

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3) In order to meet the requirements for quality of new product, the department concerned prepares

the manufacturing management plan (Build - up plan) and promote activities to ensure conformity with

the required quality.

4) To support the above activity, company's organisation chart and quality management system is

formed and approved by President and CEO.

5) Whenever a change in the quality management system is planned and implemented, the related

changes and effected area are identified and updated accordingly and appropriate training isorganised.


Refer to HSQS [HSCI Quality standards Control Procedure] (HSQS B 0301)

Refer to HSQS [Quality Management Organization Procedure] (HSQS B 0201)

Refer to HSQS [Production Preparation Procedure] (HSQS S 0701)

Refer to HSQS [Steering/Coordination Committee Procedure] (HSQS B 0205)

Refer to Quality System chart of each department.

5.5 RESPONSIBILITY, AUTHORITY AND COMMUNICATION

5.5.1 RESPONSIBILITY AND AUTHORITY

1) The organisation of the company for conducting quality management activities is shown as outlined

in Attachment-III, Organization Chart of Company. This organization chart is released by thecompany's general Affair operation which is originally approved by the President & CEO.

2) The responsibility and authority of different organisational positions of the company for organisationalmanagement are as follows : a) The President has the responsibility and authority as the Chief Executive Officer of the whole

company.b) The VP & Director/Director has the responsibility and authority as the highest executive of

each operation.c) The Vice president/General Manager of each operation who works under the direct supervision of

Director is responsible for managing all operations of their respective operations. The Operating Head (Manufacturing) has an additional responsibility of ManagementRepresentative of Quality management system.Disional Head of each division who works under the direct supervision of Operating head isresponsible for managing all operations of their respective division.

d) The role and responsibilities of Technical Advisors (TADs) / advisors are :I) To transfer technical and managerial know how to Indian associates in their respective area of

specialisation.II) To transfer Honda systems and practices to HSCI .III) To act as an interface between Honda Motor Japan and HSCI and facilitate communication

between the two.IV) They are authorised to take technical decision pertaining to their respective departments.

e) Any change in the organisation at operational/divisional / department level is approved by thedirector / operation head/divisional heads and communicated to HODs through IOM, which in turn iscommunicated to respective sections in departmental level meetings.

f) The Department Heads of each department is overall responsible for day to day activitiesrelated to their respective departments.I) To transfer and implement the learning received from the TADs in the area of technology,

system and management.II) To implement the management policies and direction in their respective departments.III) Planning for resources to achieve targets set for the operation/division/department





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IV) To plan and execute the business objectives of their departments in line with operational/divisional / company business plan.

V) To guide the other associates in adaptation and practice of Honda ways.g) The specific responsibility and authority of various personnel is defined in respective departmental

procedures.


Refer to HSQS [Quality Management Organization Procedure] (HSQS B 0201)

5.5.2 MANAGEMENT REPRESENTATIVE

1) The president appoints management representative (M.R.) for establishing, implementing and

monitoring company's Quality Management Systems at HSCI in line with ISO 9001 : 2008 standard

requirement.

Management Representative forms the Steering / Co-ordination Committee and get it approved by

CEQ.

2) The responsibilities for Management Representative include the followings :

a) Establishment, implement, and monitoring of processes required for company's quality

management system.

b) Coordinate for implementation of effective quality management system.

c) To report the critical findings of management review to President & CEO and assessment for

improvement if required.

d) Supervising the overall activities pertaining to internal audits being organised by PQ team.

e) Review the effectiveness of internal quality audits.

f) To review the company's Quality related targets vis a vis actual achievement.

g) Promoting awareness of customer requirements through meetings, notices and the likes

3) All Operation's Directors & Associates assist MR in co-coordinating ISO-9001 standard related

activities.


Refer to HSQS [Quality Management Organisation Procedure] (HSQS B 0201)

Refer to HSQS [Internal Quality Audit Procedure] (HSQS F 1201)

5.5.3 INTERNAL COMMUNICATION

The top management use the following communication processes to ensure that communication

regarding effectiveness of quality management system is taking place with in the organisation :-

1) In the business plan / department targets versus actual review meeting , trend of internal quality

audit results are discussed.

2) Internal quality audit report are distributed to Head of the Departments and department head shallshare its findings related to their departments with the associates in the department meetings.

3) In addition, "e-mail" is also being used for communication with in the operation/divisions / departmentsand whole company.

4) Display board with visual colour markings, news letter, suggestion scheme is also being used forinternal communication.





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5.6 MANAGEMENT REVIEW

5.6.1 GENERAL1) The Directors of each operations at least once in six months give the report of attainment of

business plan and effective working of Quality System of their respective operation to the President &CEO and intimation to M.R.

2) The Management Representative conduct management review on the basis of Directors report/

Internal audits, at least once in six month and give the report of management review to the President

& CEO.3) President & CEO reviews the findings of Management Review along with M.R.

4) Company's present method of operational reviews through visual data (charts) displayed, are

followed for management reviews on need basis

5) Records of management reviews is maintained by Parts quality department.

5.6.2 REVIEW INPUT

The management review inputs are as followings :-

1) Status of internal quality audit implemented and results of external quality audits .

2) Market quality information (Status of countermeasure taken and their effectiveness)

3) Internal Quality information, major problems (Status of countermeasure and their effectiveness)

4) Status of countermeasure of "Previous management reviews" improvement points.5) Performance of Quality objective and targets, this includes major quality parameters.

6) Status of changes / revisions in the system pertaining to system improvement.

7) Periodic customer satisfaction survey results.

8) Any recommendation for improvement.


Refer to HSQS [HSCI Quality Standards Control Procedure] (HSQS B 0301)


Refer to HSQS [In-house Quality Information Treatment Procedure] (HSQS F 1701)

Refer to HSQS [Market Quality Information & Problem Parts Collection and TreatmentProcedure] (HSQS F 1702)

5.6.3 REVIEW OUTPUT

The output of management reviews include :-

1) Any change required for improvement of effectiveness of Quality Management System.

2) Improvement actions related to product in accordance with market and internal quality information.

3) Up gradation and ensuring that resources needed, are available.


Refer to HSQS [HSCI Quality Standards Control Procedure] (HSQS B 0301)


Refer to HSQS [In-house Quality Information Treatment Procedure] (HSQS F 1701)

Refer to HSQS [Market Quality Information & Problem Parts Collection and TreatmentProcedure] (HSQS F 1702)





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6.0 Resources Management

6.1 Provision of Resources1) Adequate resources are provided by the management for effectively performing the Quality

management activities and enhancement of customer satisfaction by meeting customerrequirements. The resources include :a) Manpower - Recruitment & Trainingb) Manufacturing Equipmentsc) Inspection measuring & Test Equipmentsd) Technical support from outside experts.e) Trained personnel for Internal Quality Audit

2) The basic outlines for resource planning are as per Attachment-IV, Quality Policy Managementsystem.

3) In case a new project is initiated, not planned in original fiscal year plan, resources are allocatedfor the same & budget is approved.

Reference Documents :Refer to HSQS [Quality Policy Management Procedure] (HSQS B 0101)Refer to HSQS [ Production Preparation Procedure ] ( HSQS S 0701 )

6.2 Human Resources

6.2.1 Human Resources1) The head of each division has a good grasp of the operational systems, role/responsibility and

authority over which he is to exercise control and provides adequate resources and assign trainedpersonnel to ensure the effective operation of the respective divisions.

2) Head of Department assigns the jobs to the persons in their respective departments for effectiveoperation of organization.

3) Recruitment at various levels is done by company's General Affair Operation based upon requirementreceived from various Operation/divisions/departments.

6.2.2 Competence, Training and Awareness1) Criteria for necessary competence required to perform work affecting conformity to product

requirements are defined and established. These criteria are used while recruitment of personnel.2) Trainings are Imparted to all associates involved in assignment / processes affecting conformity

to product for effective performance of their assigned task & to achieve necessary competence.3) The training related to Orientation/Human resources development is planned and imparted by

HR/AR department.4) Any specific training pertaining to manpower development / quality improvement exclusively in the

Manufacturing operation is planned & implemented by production administration department.However such plan is intimated to HR/AR department.

5) The training related to Quality Improvement are planned for associates of manufacturingoperation by Production Administration and imparted with co-ordination from identified trainers.

6) The training related to specific technical areas ( Technical Training/On the Job Training ) areplanned and imparted by respective departments.

7) SPC Training if need based, may be implemented by concerned department.





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8) Inspector training are planned and imparted to associates of Final product inspection, Engineinspection, receiving parts inspection and concerned sections by concerned departments.

9) Wherever required effectiveness of training is monitored by means of tests, trainee feedback,assessment by immediate executive / HOD and training coordinators.

10) Records of education, skill, experience and training are retained by organising section as perretention period specified in "Quality Records Retention Period".

Reference Documents :Refer to HSQS [Process Quality Control Procedure] (HSQS S 0901)Refer to HSQS [ Training Procedure] (HSQS F 2101)Refer to HSQS [ Inspector Training Procedure] (HSQS F 2102)Refer to HSQS [ Internal Quality Auditor Training Procedure] (HSQS F 2103)

6. 3 Infrastructure1) Concerned section heads based on the need basis and during introduction of new model identify

the requirements related to skilled manpower, inspection instrument, toolings, process equipment(including software as applicable), work space and utilities and ensure that these are available.

2) Concerned section also develops and implements preventive maintenance methods so as to ensure that infrastructure meets the requirements. The method includes frequency and details of maintenance activities to be done.

3) Also infrastructure and supporting services (transportation, communication or Information System )are provided by the company as per the need identified and laid down guidelines.

Reference Documents :Refer to HSQS [Production Preparation Procedure] ( HSQS S 0701)Refer to HSQS [Process Quality Control Procedure] ( HSQS S 0901)Refer to HSQS [Equipment Control Procedure] (HSQS F 1401)Refer to HSQS [Measuring Equipment Control Procedure] (HSQS F 1601)

6. 4 Work EnvironmentThe departments identify the requirements of work environment needed to ensure conformity ofproduct and establish their control.These work environment requirements include followings:1) Required light / noise / temperature and any other as specified by respective department.2) Emphasis are given on keeping housekeeping based upon 5S principle.3) Safety is given the top priority and safety training is imparted to the all associates.Departments prepare and maintain the status of matrix showing work environment requirements.

Reference Documents :Refer to HSQS [Production Preparation Procedure] ( HSQS S 0701)Refer to HSQS [Process Quality Control Procedure] (HSQS S 0901)





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7 Product Realization

7.1 Planning of product realization

1) The organization plan and develop the processes needed for product realization in accordance with

the Attachment - VI, Quality Management System .

2) Each department makes "Quality Management System" in which the implementation items of the

department and there interfaces are shown clearly and the basics of quality planning is clarified.

3) In order to meet the requirements for quality of new product, the new model department prepares

the manufacturing management plan (build - up plan), identifying quality objectives & requirements for the

new product and promote activities to ensure conformity with the required quality.

4) The manufacturing section establishes process quality control items, inspection and test activities

specific to the new product & the criteria for new product acceptance.

5) New product realization activities are implemented in accordance with the Manufacturing management

plan & records needed to provide evidence that product meets requirements are maintained.



Refer to HSQS [Process Quality Control Procedure] (HSQS S 0901)

Refer to HSQS [Inspection Control Procedure] (HSQS F 1501)

7.2 Customer - related processes

7.2.1 Determination of requirements related to the product.

The organization, as per customer requirements, determines

1) Product Specification

a) HSCI identify requirements necessary for specified or intended use of products by means

of requirements specified in product drawings & specifications. These drawings & specifications are

received by Spec Control section of QE, from Honda Motor Japan. "QE is authorised to make minor

changes in drawings on getting consent from Japan. This consent are obtained before making

changes".

b) Statutory and regulatory requirements applicable to the product are determined and New Model

(Homologation section) exercises the controls faithful to the regulations that give obligatory provisions

on manufacturing and selling of products.

c) HSCI manufactures products based on confirmation of specifications by Product Development/

New Model (Homologation section).

2) Customer Requirements

a) HSCI identifies customer expectations & requirements through various market surveys,

media reports, customer complaints, dealer feedbacks and customer satisfaction surveys. The

requirements collected are reviewed to identify whether it is necessary to change a product

specification or to identify other necessary countermeasures.

b) A countermeasure request is made to the specification control section of QE in the case where it has

been deemed as necessary to change a product specification based on customer requirements.

c) On specification change (representing the change in contract with customer), Specification Control

section of QE notifies the changes to concern departments within HSCI after getting consent from



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Honda Motor- Japan and duly considering matters relating to product certification or any other

associated matters. Concerned departments makes all changes required pertaining to

inspection/quality activities raised due to change in specifications.

d) HSCI enters into a written contract with all its dealers in the form of a dealer agreement . Through

this HSCI communicates its policies and broad guidelines to dealers for the entire scope of

activities which the dealer is expected to undertake and this includes requirements for delivery &

post delivery activities.


Refer to HSQS [Production Planning & Control Procedure] (HSQS S 0702)

Refer to HSQS [Specification Control Procedure] (HSQS F 1301)

Refer to HSQS [Type Approval Procedure] (HSQS F 1303)


Refer to HSQS [Market Service Procedure] (HSQS F 1001)

Refer to HSQS [Regulatory Information Treatment Procedure] (HSQS F 2201)

7.2.2 Review of requirements related to the product.

1) HSCI considers the production plan, product specification, regulations and outputs of Sales

Meeting and based upon inputs from customers and its dealer networks including overseas dealers and

checking it against HSCI capability to deliver it without any ambiguity, as per contract and carry out its

contract related activities as follows.

2) Production plan and Sales plan is set up at the production and sales meeting taking into account

the following matters :

a) Sales policy of the sales section and sales forecast made in view of the orders received , sales

results, customer feedback on needs, market survey results.

b) Stocks

c) Production capacity of the plant.

3) The concerned department , in the case where any change is made to the sales plan or the

production plan, reviews the equipment, process design, manpower & notifies the concerned thereof.

4) In case of any difference in the requirements asked by dealer, the same are discussed and resolved

before entering into contract.

5) The records of sales meet & contract settlements are maintained by concerned section &

controlled including its retention period.



Refer to HSQS [Stamping Control Procedure] (HSQS S 0905)

Refer to HSQS [Market Service Procedure] (HSQS S 1001)

Refer to HSQS [Specification Control Procedure] (HSQS F 1301)

Refer to HSQS [Specification Change Control Procedure] (HSQS F 1302)

Refer to HSQS [Type Approval Procedure] (HSQS F 1303)

Refer to HSQS [Regulatory Information Treatment Procedure] (HSQS F 2201)



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7.2.3 Customer CommunicationCommunication with dealer network by Marketing department ensures the smooth flow of informationbetween HSCI and its final customer/user.1) Product information including changes from time to time are communicated by means of product

catalogues/ brochures web sites and other advertising media.2) HSCI communicate the broad guidelines to dealers regarding interaction with customers for

handling enquiries/ orders and complaints and other related matters.



Refer to HSQS [Market Quality Information & Problem Parts Collection and Treatment

Procedure] (HSQS F 1702)

7.3 Design and Development

As company's products are designed & developed by Honda Research & Development Company, Japan,

the requirements for Clause No 7.3 " Design & Development" are excluded.





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7.4 Purchasing

7.4.1 Purchasing process

1) This procedure is applicable to the following :

a) Parts purchased from local parts supplier for manufacturing of cars.

b) Direct/ Indirect Consumables used during manufacturing of cars

c) KD Parts from other sister plants (Controlled by PC department)

2) When purchasing parts from a supplier, a "General Agreement for Purchase of Parts" * which provides

the clarifications for matters related to purchase and for other necessary matters are concluded with

the supplier prior to purchase.

* ( "General agreement for purchase of parts" is applicable only for local parts, direct / Indirect

consumable and KD parts are not included in this.)

3) The purchasing operation , before making a new business with a supplier, evaluates the various aspects

like supplier's business situation, technological ability, quality control system, and conclude a contract

with the supplier only when the supplier is proved to meet the specified requirements.

4) Procurement of Direct consumables like paint is based on sample approval process. For this purpose

a cycle of sample approval, pilot lot approval & production approval is followed.

5) Procurement of direct consumables other than paint, selection of supplier is based on either indenter's

recommendation or based on market reputation of supplier or they are procured from OEM.

6) Once selected, suppliers are controlled for its quality of product and quality systems at his end

through Suppliers Quality Audit Procedure HSQS S 0803.

This takes in to account :

a) The type of product in question

b) Impact of Supplier's product on HSCI's final product

c) Its past performance and its demonstrated capability in past

7) The supplier are evaluated on regular basis for their performance on Quality, Cost, Delivery,

Management and necessary feedback is given by purchase department.

8) When outsourcing any work such as service, transport, Annual Maintenance Contract, which affects

product quality, the control of its process are determined prior to order placement.

9) The records of evaluation of suppliers and necessary action taken as per evaluation are maintained.

7.4.2 Purchasing Information

1) HSCI determines & clearly identifies relevant purchasing information to be provided to supplier

and information required to be submitted by the supplier, including

a) Product drawings - Title, Part No, Related Standards, Revision details.

b) Specification - All dimensional / Functional / Performance requirements

c) Inspection criteria - Applicable check standards including any Technical standards, if required.

d) HSCI requirements related to quality management systems.

e) Process Quality Control Table & inspection data to be submitted by supplier.

f) Qualification of personnel doing work affecting product quality as per PQCT.

2) Purchasing / PC dept review and approve purchase documents for adequacy of specified

requirements prior to release.





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3) Purchasing operation places an order for the purchasing product with the relevant supplier, in

accordance the production plan.

4) PC department places order for purchasing KD Parts with relevant Honda Motor factory, in

accordance with production plan.

5) All commercial and financial purchasing data is controlled by "General agreement for purchase of parts".

7.4.3 Verification of Purchased Product

HSCI or its customer (If mentioned in contractual agreement with customer), if required, may propose to

verify the purchased product at supplier's premises.

Method of purchased product verification and release is as follows :

a) Agreed document PQCT, between HSCI and supplier.

b) Inspection standard issued by HSCI to supplier.

c) Specification verification

d) Any other mutually agreed norms




Refer to HSQS [Supplier's Quality Evaluation Procedure] (HSQS S 0801)

Refer to HSQS [Supplier's Selection/Contract Procedure] (HSQS S 0802)

Refer to HSQS [Supplier's Quality Audit Procedure] (HSQS S 0803)

7.5 Production and service provision

7.5.1 Control of production and service provision

To ensure that the desired quality is maintained, the manufacturing, transport, and servicing processeswhich directly effect quality are defined and controlled.

1) Production planning

a) The production control department, based on the decisions made at the Production and Sales

Meeting, sets up a production plan in consideration of such factors as stock available, production

capacity, parts availability and notifies the departments concerned thereof.

2) In order to ensure that the product quality is maintained during the manufacturing, all processes are

carried out in controlled conditions.

The manufacturing departments carry out the process control to maintain the quality of manufactured

products during their processing / assembling processes.

The details are as under :

a) Prepare Process Quality Control Table and Operation Standards for the purpose of defining

- Product related controlling characteristics.

- Process related controlling parameters.

- Equipment/ tools to be used.

- Monitoring & measuring equipments to be used.

- Characteristics/ process parameter monitoring frequency

b) Carry out manufacturing of product during their processing/assembling as per Process Quality Control

Table, Operation Standard including identification of environmental conditions and its application.

c) In case of change in the manufacturing conditions and/or quality characteristics as defined in PQCT,

the manufacturing section carries out initial production parts processing as per IPP control

procedure.





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d) Perform quality check of in-process products in accordance with the Process Quality Control Table,

Operation Standard etc. and control records of such quality check.

In the case where any non-conformity of quality is recognised, take action in accordance with the

section "8.3 Control of Non Confirming Product ".

e) Manufacturing department head ensures that skilled manpower, inspection instrument, tool and

toolings are available as chalked out in PQCT.

3) HSCI also provides all its dealers detailed guidelines for setting up of infrastructure and

conducting operations in the form of infrastructure manual, operational manual for sale, service and

spares.



Refer to HSQS [Production Control Procedure] (HSQS S 0702)



Refer to HSQS [Equipment Control Procedure] (HSQS F 1401)


Refer to HSQS [Measuring Equipment Control Procedure] (HSQS F 1601)

7.5.2 Validation of processes for production and service provision

1) Where the test of result can not be fully verified by subsequent inspection and testing of the product, the

process are validated by :

a) Building adequate controls by clarifying type and extent of monitoring for the control of process to

meet specified requirements in PQCT and associated documents.

b) Evaluating the stability of each process utilizing quality data taken through day to day control of

process, and reflect the result in control of process.

c) Approval & revalidation of process and equipment as appropriate for the product made & Records

are Kept.

d) Ensuring availability of qualified personnel.Reference Documents :

Refer to HSQS [Process Quality Control Procedure] (HSQS S 0901)Refer to HSQS [Market Service Procedure] (HSQS S 1001)

7.5.3 Identification and traceability

Product inspection status & identification are carried out right from the receipt, throughout all stages of

in-house manufacturing, through the delivery of the final assembled cars (complete built units) in order to

ensure that only the products conforming to required quality are dispatched to the next stages.

Traceability is established to the extent required from receipt, manufacturing and till dispatch stages such

that immediate analysis of root cause of such non-conformity & countermeasures are possible.

1) Control of Parts at receiving stage:

a) Local parts received from supplier, under inspection are tagged and status are identified

by any of the following means.

- Tags - Marking

- Location - Bin.- Label





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These parts are not released to manufacturing stages until they pass the receiving inspection andso identified/displayed.The parts appearing in D.O.L. (Direct On Line) list are considered as acceptable in incomingstage.

b) KD Parts are checked for physical damages during transit only and considered as acceptable at

incoming stage for quality & stored at designated places and rejected parts are stored in designated

area for rejection.

c) User department stores the consumables/other materials at designated area for "OK / REJECTED "

materials.

d) Control of Specified parts

As for the parts requiring special control on their identification and traceability, the lot control method

are determined for the control of such identification and traceability as per Lot Control Procedure

HSQS S 0904.

e) For the identification of purchased parts, the delivery date/manufacturing lot are recorded by the

supplier so as to permit immediate tracing of the range where corrective action is required if any non

conformity is noticed.

For identification of KD parts (received from outside countries), KD lot no is recorded by the

material service section, before releasing the parts to user department. It permits immediate

tracing where corrective action is required, if any non conformity is noticed.

2) Control During Manufacturing

a) Each Product is identified by unique Frame no / Engine no .

b) Wherever necessary, during the manufacturing stages of product, the inspection and test status of the

product is identified by suitable means viz Job card, Tag, Location. Product conforming to

the required quality only, are released to the next stages.

3) Control of Completed Vehicles

The result of final product inspection is identified by suitable means viz.complete vehicle inspection

card etc. on the product. No product is released until the inspection is complete and results are

recorded in the final inspection check sheet. As for the completed vehicles, the results of "completion

inspection" carried out for each product and for shipped products, dealers are recorded.



Refer to HSQS [Initial Production Parts Control Procedure] (HSQS S 0903)

Refer to HSQS [Lot Control Procedure] (HSQS S 0904)

Refer to HSQS [Stamping Control Procedure] (HSQS S 0905)Refer to HSQS [ Inspection Control Procedure ] ( HSQS F 1501 )

7.5.4 Customer PropertyBecause any products provided by customer are not included in HSCI's products, therequirements for Clause No. 7.5.4 "Customer Property" are excluded.





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7.5.5 Preservation of ProductMatters related to Identification, handling, storage, packaging, protection and delivery of products during all phases are clarified for the purpose of preventing deterioration of parts and products. This are applicable to constituent parts of the final product.1) Identification

All Parts/ products are identified and indicated by part number ,part name, quantity, date etc. whatever is appropriate.

2) Handlinga) In order to prevent damage, deterioration, appropriate methods of handling parts and products are

provided in accordance with the operation standards and the likes established by respectivedepartment of the processes concerned with consideration given to shelf life of parts and products, ifany.

b) Transport and storage of parts and products as well as release/receipt of parts and products betweenprocesses are controlled on a "first-in, first-out" basis as applicable.

3) Packaging

a) The concerned department fixes specifications for packaging with consideration given to shape,

transporting means, storage/preservation period, identification, quantity of parts and products and

apply these specifications to practice.

b) The concerned department ensures conformance of packaging material to specified requirements

and quality.

4) Storage & Protection

a) The department head of storage of parts & products provides appropriate storage areas withconsideration given to environmental conditions to prevent damage and deterioration of parts and

products during storage, and stores parts and products at defined storage areas in accordance

with specified procedures.

b) Checks are made periodically to assess condition of stocked parts and products including

segregation, if required.

5) Delivery

a) The concerned department establishes appropriate product protection methods, with consideration

given to transporting means, storage location and destination of parts and products, and apply

the same in actual delivery.


Refer to HSQS [ Handling, Transport and Storage Procedure ] ( HSQS F 1901 )





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7.6 Control of Monitoring and Measuring Equipment7.6.1 General

All the monitoring and measuring equipment including software (Here in after referred to as equipments)are listed and documented procedure is maintained for control, calibration, inspection of theequipments.

All test softwares are provided with test-check facilities which is also used for its testing & calibration on anon-going basis. Where such test-softwares are not inbuilt, appropriate masters or equivalents are availableto verify/calibrate or both, the software.

7.6.2 Control Procedure

1) User department selects the suitable equipment based on required accuracy as given in PQCT/

Inspection standard of parts and products to be inspected, measured or tested and then procure the

selected equipment.

Criteria of selecting the supplier of the equipment is defined and followed.

2) User department checks the equipment's specification and requirements against ordered

specification.

3) Master list of all existing equipments requiring calibration, is maintained.

4) Calibration plan is prepared taking the above master-list into account along with other issues viz.

extent of usage of equipment.

Calibration is carried out traceable to national / international standards. Where such standards are

not available, the alternative used and its basis for calibration is defined & documented.

5) Calibration is done by trained person at HSCI, or at outside agencies. Preoperational check of the

equipments is done wherever required and it is indicated in operation std/work instruction

6) Equipments which are designated for degraded use are dully identified and calibrated as per plan.

7) Environmental conditions will be identified wherever required and is maintained.

8) Calibration status is indicated on the equipment and a record is maintained.

9) During calibration, if instrument is found out of calibration its effect on process / product is studied,

documented and corrective action initiated.

10) Training is imparted to users on handling of equipments and procedures for identifying

calibration status.

11) Equipments are stored, handled & preserved so as to ensure that the accuracy & fitness for use aremaintained.

12) User department should ensure that normal usage, handling, storage does not invalidate calibrationsettings.

The controlling department should ensure the temper proofing of the equipments wherever applicable and

equipments are safeguarded from adjustments that would invalidate the measurement results.


Refer to HSQS [Measuring Equipment Control Procedure] ( HSQS F 1601 )



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8.0 Measurement, Analysis and Improvement

8.1 General1) To ensure that the products are conforming to drawings & specifications, processes related to the

inspection, testing, analysis and improvements is documented and controlled.The inspection and manufacturing section plan and implement inspection criteria for incomingparts, inprocess products and complete built unit.The inspection and manufacturing sections, as necessary, plan and implement Operation Standard,Process Quality Control Table.

2) To ensure the conformity of the quality management system, Internal Quality Audits are planned &carried out periodically.

3) To find the areas of improvement, audit results and management reviews are considered and countermeasures are taken to continually improve the effectiveness of quality management system.Suitable statistical techniques are identified and implemented by departments as applicable.

8.2 Monitoring and Measurement8.2.1 Customer Satisfaction

To measure the performance of quality management system, customer feedback and perception aredetermined based on the followings : 1) Every six months CSI (customer satisfaction index) survey is conducted to evaluate customer

satisfaction and perception related to product.2) Passport study, annually is carried out to determine the customer's dynamic requirements related to

product.3) Also sales satisfaction survey quarterly is conducted to get the customer feedback related to dealer

selling process, and feedback is given to dealer for improvement. 4) Market quality information which includes warranty claims, is also used to determine the Customer

satisfaction and area of improvements.5) For warranty claims, data are collected, summarized and detail analysis and countermeasure are

implemented, as applicable.

To incorporate the customer's specific requirements (emerging out through surveys and studies),changes and up gradations are implemented in the product from time to time. Study and surveyresults pertaining to product requirements, are used as measurement of satisfaction and whetherthe company has met the customer requirements.Reference Documents :

Refer to HSQS [ Market Service Procedure ] ( HSQS S 1001 )Refer to HSQS [Market Quality Information & Problem Parts Collection and Treatment


8.2.2 Internal AuditInternal quality audits are conducted periodically to determine the following objectives :1) Whether the quality management system conforms to planned arrangements.2) Whether the quality management system is in conformity to the requirements of ISO 9001:2008

standard and also meeting the requirements established by the company.3) Whether the quality management system is effectively implemented and maintained.4) To find areas of improvement based on audit results as to improve the system.HSCI has established documented procedure for carrying out Internal Quality Audits, including





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recording and reporting results of the quality audit and timely corrective action on deficiencies foundduring the audit.

8.2.2.1 Audit PlanningInternal Quality Audit Plan is made on 6 month basis (e.g. Mar ~ Aug and Sep ~ Feb, each year) with due consideration given to following :1) Planning and scheduling of departments and specific processes to be audited.2) Status and importance of processes and areas to be audited.3) Analysis and result of previous audit cycle and any specific quality issue related to any function /

department4) Audit plan is approved by Management Representative (MR).

8.2.2.2 Audit Schedule1) In line with six monthly audit plan, monthly audit schedule is made.2) Audits are done only by trained internal quality auditors. And for this purpose list of trained auditors

is prepared and updated from time to time. The list of auditors is approved by MR.

8.2.2.3 Scope of AuditThe internal quality audits are carried out by competent personnel ( independent of those havingdirect responsibility for the specific activities or departments being audited) in line with ISO 9001 : 2008Standards requirements. Applicable clauses are mentioned for each department in the monthlyaudit schedule.

8.2.2.4 Audit Reporting1) Auditors make audit report for observations after the audit and circulate it to the HOD of auditee

department2) When Non-conformity is found in the audit, Non-Conformity Report (NCR) is issued to the auditee

department. 3) Auditee department plans for corrective action and implement it.4) Summary report of audit is prepared and circulated to M.R. and HODs of auditee departments.

8.2.2.5 Follow up Action & Closure of NCR1) Implementation and effectiveness of correction & corrective actions resulting from audit observation

are assessed and documented.2) NCRs raised during audit are closed by management representative after verifying the status and

effectiveness of countermeasure.

8.2.2.6 Review and Evaluation of Quality SystemAudit result summary is part of input to management review and is used for measuring effectiveness ofQuality management System.

8.2.2.7 ResponsibilitiesManufacturing Operating head who is also acting as M.R. co-ordinates activities pertaining to Internal Quality Audits.

Reference Documents :Refer to HSQS [Internal Quality Audit Procedure] (HSQS F 1201)Refer to HSQS [Internal Quality Auditor Training Procedure] (HSQS F 2103)



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8.2.3 Monitoring and Measurement of ProcessesThe relevant functions monitor and measure the following matters in order to maintain the effectivenessof processes of Quality Management System :1) The achievement rate of quality objectives.2) Achievement rate of manufacturing management plan (Business plan).3) To evaluate the result of monitoring and measurement of 1) & 2) described above, and take correction and corrective action for processes to ensure conformity of product in case where planned results are not achieved.In addition to above :1) Manufacturing sections prepare Quality Plan which includes measurement plan and criteria such

as : PQCT, Operation Standards. PQCT and operation standards are used as tool to ensure thebuilt in quality in process.

2) For control and effectiveness of the manufacturing processes, measurement at regular frequency, ofequipments and system (Daily, monthly or 6 monthly) are planned and implemented. This isidentified by departments based on process control requirements. Monitoring of identified processparameters is done by the respective department.

3) To monitor the process effectiveness, manufacturing section also analyzes the rejection / wastageon monthly basis and evaluate the results against the target to work out countermeasure plan.Reference Documents :

Refer to HSQS [Process Quality Control Procedure] (HSQS S 0901)Refer to HSQS [Quality Policy Management Procedure] (HSQS B 0101)Refer to HSQS [Production Preparation Procedure] (HSQS S 0901)

8.2.4 Monitoring and Measurement of ProductIn order to ensure that the products are in conformity with the drawings & specifications, monitoring andmeasurement of product during receiving inspection, inproces and final stages are documented andcontrolled.

8.2.4.1 Receiving inspection and testinga) Local Parts:

1) Parts Quality department prepares Inspection Plan & Inspection Standards for local parts.2) The concerned associate of receiving inspection implements the inspection & testing of parts in

accordance with the Inspection plan & inspection standard.It includes verification of data provided by supplier also.

3) The test results ( including data check results ) are compared with the quality judgment criteriaand lot specifying criteria. If the results confirm to these criteria, parts are accepted, judging themas acceptable parts.

4) The Parts quality department, when there is change in the purchased parts due to specificationchange, carries out the initial production parts inspection for the first incoming lot.

5) In case where incoming part is released for production prior to verification, it is identified andrecorded in order to permit immediate recall and replacement in the event of non conformity tospecified requirements.

6) Inspection criteria gives due consideration for amount of control exercised at supplier's premises &past performance parameters for supplier.

b) KD Parts/ Consumables :KD Parts/ Consumables are approved without any inspection. However user department brings this toinspection status based upon Quality Problem.

c) Others:User department decides the inspection criteria & verify during the receipt of parts.





REVISION. NO: 04

PAGE: 30/42

8.2.4.2 In-process inspection and testing

1) The in-process inspection and testing are carried out as per the following guidelines :

a) Parts are tested in accordance with the Process Quality Control table, Operation standard.b) Test results are compared with the relevant quality judgment criteria and lot specifying criteria. If

the results conform to these criteria, release the parts to following processes, judging them asacceptable parts.In case of problem, countermeasures are planned and implemented and effectiveness ischecked.

2) In case where part is released for production prior to verification, it is identified and recorded in order topermit immediate recall and replacement in the event of non conformity to specified requirements.

3) Non conforming products are identified and communicated to concerned department for further action &handled in accordance with "8.3- Control of Non Confirming Product" .

4) This above also includes the inspection of complete sub-assemblies.

8.2.4.3 Final inspection and testing1) The Vehicle Quality department prepares Quality Plan including inspection criteria, Operation

Standards etc.2) The final inspection and testing of complete built unit is carried out by the Vehicle quality

department.a) Complete built unit is tested in accordance with the inspection standard / operation standard,

Process Quality Control Table.b) The test results are compared with the relevant quality judgment criteria . If the results conform

to these criteria, release the complete built unit, judging them as acceptable unit.

3) Products are not shipped until the Vehicle Quality department judges that all inspections containedin the complete vehicle inspection check sheet including any element identified in receipt or in otherprocesses have been completed and that all non conformities found in these inspections have beenresolved and associated documents/records duly authorised by person responsible for respective section.

Reference Documents :Refer to HSQS [ Production Preparation Procedure ] ( HSQS S 0701 )Refer to HSQS [ Process Quality Control Procedure ] ( HSQS S 0901 )Refer to HSQS [ Supplier's Quality Evaluation Procedure ] ( HSQS S 0801 )Refer to HSQS [ Initial Production Parts Control Procedure ] ( HSQS S 0903 )Refer to HSQS [ Lot Control Procedure ] ( HSQS S 0904 )Refer to HSQS [ Inspection Control Procedure ] ( HSQS F 1501 )





REVISION. NO: 04

PAGE: 31/42

8.3 Control of Nonconforming Product1) To avoid the unintended use of nonconforming products (products which do not meet quality acceptance

criteria) HSCI establishes and maintain the documented procedure.This includes the following :a) Identification of nonconforming product and notification to the function concerned.b) Documentation and analysisc) Disposition and/or segregation

2) The nonconforming products are controlled as follows :a) The section which finds a nonconforming product is suitably identify and in order to prevent it from

unintended use isolates it from the conforming products until it is disposed .b) The section where the nonconformity is noticed, document the non conformity and conduct a

primary analysis, and judgment for final disposition is given by Parts Quality department ( forParts) & concerned department (for non conformities related to manufacturing).

8.3.1 Review and disposition of nonconforming products1) For handling of nonconforming products at different stages of manufacturing, the responsibilities and

authority are defined.2) Non conforming products are reviewed as per laid down procedure and includes:

a) Repair / rework of non conforming product to meet specified requirements.b) Acceptance of products with concession after adequately checking and its effect on fit/function.c) No products are cleared for degrading.d) Rejected or scrapping of non conforming products.

3) In the case where a nonconforming product is repaired/reworked, the responsible section or the inspection section carries out the inspection in accordance with PQCT/ Inspection Standard.

4) Regarding nonconformity product found and repaired/reworked in the final inspection process, items onwhich rework/repair is made, is recorded in final product inspection check list, and the final product is as necessary, subjected to final product inspection again on the result of such repair / rework.

5) Product which is found rejected or scrapped is clearly identified and isolated before disposition.6) HSCI clearly defines authority for giving judgment on concessional use of product, with

consideration given to seriousness of problem , influence upon safety, function, legality of theproduct.

7) In case of nonconformity detected after delivery (to customer), the potential effects are assessedand actions are taken as per guidelines given in "Market quality information & Problem partscollection and treatment procedure HSQS F 1702".

8) At different stages the records of the nature of nonconformities and subsequent actions taken including concession obtained, are maintained.

Reference Documents :Refer to HSQS [ In-house Quality Information Treatment Procedure ] ( HSQS F 1701).Refer to HSQS [Market Quality Information & Problem Parts Collection and Treatment






REVISION. NO: 04

PAGE: 32/42

8.4 Analysis of DataTo demonstrate that the quality management system is effective and suitable and to identify theopportunity for continual improvement, data at various functions and stages are determined,collected and analysed. Data coming out of measurement and monitoring at different stages andprocesses as defined below are utilised for the same 1) Results of various surveys conducted by marketing & After sales operation and from external agencies

related to customer satisfaction need, identifications.2) Receiving inspection of parts, Inprocess inspection and Final product inspection done by VQ.3) Process parameters during manufacturing.4) Periodic suppliers performance evaluation, suppliers audits.5) Internal quality audits.

The relevant function or section use data collected and analysed in 8.2.1 (Customer satisfaction),8.2.3 (Monitoring and measurement of processes) and 8.2.4 (Monitoring and measurement of product)for the Quality Management System including supplier, preventive action of product and continualimprovement activities.

The manufacturing section analyzes the quality data taken through day to day control of process andproduct by using adequate statistical techniques to evaluate stability etc. of the process and to reflectthe improvement by attaining and regularly reviewing the business plan targets.The manufacturing sections, monitors the quality status by making the most effective use of thequality data obtained from inspection result by means of suitable statistical techniques.Concerned sections also analyses the actual situation based on the data obtained from inspectionresults and quality information such as market quality information , and apply suitable statisticalmethods to improve.

Reference Documents :Refer to HSQS [ Quality policy Management Procedure] (HSQS B 0101)Refer to HSQS [ Production Preparation Procedure ] ( HSQS S 0701)Refer to HSQS [ Process Quality Control Procedure ] ( HSQS S 0901)Refer to HSQS [ Inspection Control Procedure ] ( HSQS F 1501)Refer to HSQS [ In-house Quality Information Treatment Procedure ] ( HSQS F 1701).Refer to HSQS [Market Quality Information & Problem Parts Collection and Treatment






REVISION. NO: 04

PAGE: 33/42

8.5 Improvement

8.5.1 Continual ImprovementFor continually improving the effectiveness of quality management system, each operation/division plans theactivities to attain the quality objectives and business targets. The results and the targets are reviewedperiodically to identify the gaps and taking countermeasure to further improve.Following data and methods are used as a tool to improve the effectiveness of quality managementsystem.1) Quality objectives / Targets for the company, Operation, division and department.2) Customer surveys conducted to evaluate customer satisfaction.3) Results of Internal audits4) External Audit results5) Management Reviews6) Corrective actions7) Preventive actions 8) Suppliers audit and periodic evaluation.

Reference Documents :Refer to HSQS [Quality Policy Management Procedure] (HSQS B 0101)Refer to HSQS [Internal Quality Audit Procedure] (HSQS F 1201)Refer to HSQS [ In-house Quality Information Treatment Procedure ] ( HSQS F 1701).Refer to HSQS [Market Quality Information & Problem Parts Collection and Treatment

Procedure] (HSQS F 1702)Refer to HSQS [ Production Preparation Procedure ] ( HSQS S 0701)

8.5.2 Corrective Action

To eliminate the causes of nonconformity and to prevent its recurrence, corrective actions are takeninline with documented procedure. Regarding the nonconformity found at manufacturing stages (including the part inspection at receiving stage and final product inspection stage) actions to eliminate nonconformity are taken by respective manufacturing section of Manufacturing operation.For nonconformity found from market, action to eliminate nonconformity and corrective actions aretaken by service department along with MQ (market quality) and related Manufacturing department.

For identification, segregation and documentation of product related non-conformance, followingguidelines is established and maintained .1) Non-conforming products found during the incoming stages, manufacturing stages and final

inspection are suitably identified and segregated as per " 8.3 - Control of non-conformingproducts".

a) Cause of non-conformance is established by investigating and analysing the problem(manufacturing section for manufacturing defects, Parts Quality for Part quality defects and VQ forfinal inspection related defects) and corrective actions are determined and implemented inaccordance with "In-house Quality Information Treatment Procedure HSQS F 1701."

b) The concerned department monitors the effectiveness of corrective actions taken to ensure thatthe non-conformities does not repeat.

c) Records of corrective actions taken and their results are maintained by responsible department.d) Corrective actions taken and its effectiveness are reviewed by the responsible departments.





REVISION. NO: 04

PAGE: 34/42

2) For non-conformities found in the market, following guidelines is used :a) The service department collects the information and non-conforming product, if required, found

in the market and supply such information to the Market Quality Dept of Manufacturing operation foranalysis & countermeasure.

b) Based on information and non-conforming product supplied by service department, market qualitydepartment carries out 1st analysis and determines rank of nonconformity and issue acountermeasure request to department responsible as necessary.

c) Responsible department finds out the root cause of the problem & initiate for corrective actionplan accordingly. On completion of the corrective action, information is passed to servicedepartment through MQ department.

d) The service department, upon consideration of the suggestion / countermeasure given by themarket quality department, determines the market action to be taken.

e) The service department makes the confirmation required to ensure that the action is adequate andthat there is no occurrence of the problem on the countermeasure applied parts.

f) Records of actions taken and their results are maintained by responsible department.

3) For nonconformity related to quality management system, following guidelines is used :a) Based on the finding and report generated, the responsible department takes correction &

corrective action and give the report to auditor / PQ.b) For observations, correction & corrective actions taken is verified by auditor before closing,

and for NCR raised, correction & corrective action is verified by MR / Auditor before closing.c) For NCR, corrective actions taken is reviewed for its effectiveness to prevent recurrence.

Reference Documents :Refer to HSQS [Internal Quality Audit Procedure] (HSQS F 1201)Refer to HSQS [In-house Quality Information Treatment Procedure] (HSQS F 1701)Refer to HSQS [Market Quality Information & Problem Parts Collection and Treatment


8.5.3 Preventive Action1) The department responsible for occurrence of problem reviews the operation standards, PQCT and

the likes on the basis of the results of investigation of cause of non-conformities for the purpose ofeliminating potential causes of nonconformities.In order to prevent "A" grade nonconformities occurrence, detail analysis and countermeasure plan isimplemented in the form of "5W" (5 - Why) sheet by responsible department.

2) The department responsible for occurrence of problem checks similar and new products forexistence of problem of the same nature. If it exists, the said department takes necessary correctiveaction, and if not, takes proper preventive action to prevent the same problem from occurrence on thesimilar products.

3) If it has become evident that there exists a matter which is inappropriate for the quality system, thedepartmental quality procedures of concerned department are revised on that matter, and suchrevision is notified to concerned associates.

4) The department responsible monitors the effectiveness of countermeasure of observednon-conformance.

5) Records of actions taken and their results are maintained by responsible department.Reference Documents :

Refer to HSQS [Internal Quality Audit Procedure] (HSQS F 1201)Refer to HSQS [In-house Quality Information Treatment Procedure] (HSQS F 1701)Refer to HSQS [Market Quality Information & Problem Parts Collection and Treatment






REVISION. NO: 04

PAGE: 35/42

ATTACHMENT NO : I ( RELATED TO : 5.3 )

Description of "The Three Joys"

The Three Joys :

1) The Joy of Buying

2) The Joy of Selling

3) The Joy of Creating

1) The Joy of Buying :

The joy of customer who buys Honda's product, provides the most fundamental factor that determines the

value of product.

2) The Joy of Selling :

The joy of selling is enjoyed by those who sell the product. Honda is the manufacturer and dealer makes

effort to sell products made by Honda. Dealer shall be happy if the product is good and prices are low.

And products that sell well means more profit on the part of its dealers, which is again their pride and

pleasure.

3) The Joy of Creating

The joy of creating is enjoyed by the people who create the products. A good product welcome by society,

results from engineers' idea and efforts and gives incomparable delight to them.





REVISION. NO: 04

PAGE: 36/42

ATTACHMENT : II (RELATED TO : 5.3 )

Mid Term Goal / Mid Term Target Description

Mid Term Goal DescriptionDefinition

" CONCRETE COMPANY GOAL TO BE ACHIEVED IN THREE YEARS, AND THE GOAL RELATED

TO QUALITY IS CALLED THE COMPANY QUALITY GOAL "

Mid Term Target Description

Definition

" STATUS OF THE COMPANY TO BE REALIZED IN THREE YEARS"




Attachment-III RELATED TO : 5.5.1 Revision No: 04

Page 37/42

ORGANIZATION CHART OF COMPANY

PRESIDENT

MARKETING & AFETR SALES

MARKETING

FINANCE & ACCOUNTS

GERERAL AFFAIR

PURCHASING

FINANCE

ACCOUNTS

COSTING

EXCISE

TAXATION

HR

SEC. & LEGAL & CORPORATE AFFAIRS

AR

ADMINISTRATION

MANUFACTURING

QUALITY CONTROL CENTRE

QUALITY ENGINEERING

MARKET QUALITY

VEHICLE QUALITY

WELDING

PAINTING

ASSEMBLY FRAME

ASSEMBLE ENGINE

PARTS QUALITY

MATERIAL SERVICE

PRODUCTION CONTROL

PRODN ADMINISTRATION

PRODUCTION -FRAME

SERVICE

-Advertising / Sales promotion/event management / merchandising / POP.-Market research / product planning.-Press / Public relations.

-Order forecasting .-Dealer infrastructure development and maintenance.-Dealer management, audit, progress report.

-To provide service to customers so as to maintain the safety and reliability of product.-To provide training to Dealers personnel.

Not in the purview of audit

-Recruitment & training of associates.

- Personnel matters of line associates.- Security of company assets and resources.- Medical assistance to associates as and when required

PRESIDENT OPERATIONS DIVISIONS

- Manufacturing of white body units with sheet metal components received from KD and local parts supplies.

- Surface treatment & painting of white body received from WE..

- Assembly and testing of engines manufacturedwith KD and local parts supplies.

SIG

- Assembly and testing of engines manufactured with KD and local parts supplies.

- To ensure quality of local parts.( i )Coordination of ISO 9001 / Supplier Rating ( ii )Material testing and calibration of equipment. (iii) Problem analysis of KD parts

- Receipt and delivery of parts on line and Inventory Control

- Clearance of import/exports, logistics planning and shipment.

- Planning of production to meet sales plan

- Receiving of spec change and design change notices from Honda Japan .- Control of drawing/standards- Analysis of Line & field related problems which are refered to QE

DEPARTMENT

SALES

- Carry out complete build unit inspection as per the set Quality Standards for assuring the out going product quality - Collate and srtatify the data of inspection results & give feedback to all concerned for analysis and c/m

PURCHASING

- Development & Procurement of Stamping,Plastic, Casting & Forging parts, Electrical parts- Planning & Cost control of OE parts, administrative jobs of division & Purchase of General items.- Coordination of New Model Parts Development

- Conduct Sampling / IQS / Audit on VQ Off Car- Ensure C/m initiation for defects observed

- Initiate actions on Market Feedback & ensure C/m from source- Analysis & Settlement of Warranty claims to concerned

- Sub-Div Administration & control- Systems & Rule-route development.

RESPONSIBILITIES

- Ensuring safety, legal compilance at HSCI factory premises.- Coordination of training activities of Manufacturing associates & Associates of Manufacturing division-NH Circle



NEW MODEL

- To coordinate between HM, JAPAN, ATAI NMC & each deptt. Of HSCI to ensure smooth start-up of new model in HSCI.- Compliance to all rules and regulations and there ammendments for new models and existing models.-COP (Conformity of production) testing.

4

4

PRODUCTION -SUPPORT

P.O. SHOP - Injection moulding of Bumper & instrument panel and surface treatment & painiting of instrument panel & bumper.

UTILITY - Operation and maintenance of utilities and civil structure.

IMPORT

-IT infrastructure & system support

4

"UNCONTROLLED IF PRINTED"

Attachment - IV ( RELATED TO 5.4.1) DOCUMENT NO : HSQS A 0001PAGE : 38/42 REVISION. NO: 04

STAGE

BREAKING UP OF COMPANY COMPANY MID TERM

LONG TERM GOALS / MID PLAN

TERM TARGET/ GOAL TO

OPERATION MID TERM

TARGET.

OPERATION/DIVISION MID

TERM PLAN (KI WISE)

COMPANY BUDGET

BREAKING UP OF COMPANY PLAN ( KI WISE)

MID TERM TARGET INTO COMPANY RESOURCE

COMPANY FISCAL YEAR PLAN ( KI WISE)

RESOURCE & BUDGET PLAN. COMPANY FOCUS

SLOGAN YEARLY

BREAKING UP OF

OPERATIONAL/DIVISIONAL

MID TERM TARGET INTO OPERATION/DIVISION

DIVISIOANL FISCAL YEAR BUSINESS PLAN ( KI WISE)

RESOURCE REQUIREMENT/ OPERATION/DIVISION

BUDGET. RESOURCE PLAN ( KI

WISE)

OPERATION/DIVISION

BUDGET PLAN ( KI WISE)

BREAKING UP OF DEPT. BUSINESS

OPERATION/ DIVISION FISCAL PLAN (KI WISE)

TARGETS/ FISCAL YEAR DEPT. RESOURCE

RESOURCE/ BUDGET PLAN PLAN ( KI WISE)

INTO DEPARTMENT FISCAL DEPT. BUDGET

TARGETS (KRA)/ FISCAL PLAN ( KI WISE)

YEAR RESOURCE/ BUDGET

PLAN

DISPLAY OF BUSINESS

NOTIFICATION OF TARGETS PLAN/ KRA

CARRY OUT ACTIVITIES TO

ACHIEVE TARGETS ACTIVITIY TO ACHIEVE

BUSINESS PLAN

TARGETS

MONITORING VISUAL MONITORING OF

OF TARGET Vs. ACTUAL, PERFORMANCE WITH

C/M PROMOTION TO MEET RESPECT TO TARGETS

TARGETS. IN MONTHLY REVIEW

REVIEW OF PLAN Vs

REVIEW OF TARGETS & ACTUAL

STANDARDIZATION OF REVIEW OF CASES

TARGETS WHERE PLAN CAN NOT

BE ACHIEVED

Feedback route Main route

QUALITY POLICY MANAGEMENT SYSTEM

ACTIVITY BOARD OF DIRECTORS OPERATION/DIVISION DEPARTMENT FEEDBACKCONTROL POINTS/ REFERENCE

DOCUMENTS

DO

ACT

CHECK

PLAN

COMPANY MID - TERM GOAL

COMPANY MID - TERM TARGET

FISCAL YEAR BUDGET

FISCAL YEAR BUDGET

MID - TERM TARGETS

FISCAL YEAR TARGETS

FISCAL YEAR KRA

FISCAL YEAR BUDGET

NOTIFICATION TO EMPLOYEES FOR DIVISIONAL / DEPARTMENTAL TARGET

REVIEW BY DIVISION DIRECTORS

REVIEW BY PRESIDENT

REFLECTION IN ACHIEVING THE GOALS FOR FISCAL

YEAR IN QUESTION,

NEXT FISCAL YEAR e.t.c.

FISCAL YEAR RESOURCE

REQUIREMENTS


REQUIREMENTS


REQUIREMENTS

COMPANY LONG - TERM GOAL

FISCAL YEAR

FOCUS - SLOGAN

MONITORING OF PERFORMANCE & TAKING ACTIONS TO MEET THE TARGETS

PROMOTION OF TARGET ATTAINMENT

"UNCONTROLLED IF PRINTED"


REVISION. NO: 04

PAGE: 39/42

Attachment-V [RELATED TO 4.1 (2) ]

Management of Covered by Quality ManualQuality PolicyQuality Management HSQS [ Quality Policy Management Procedure ]Organisation HSQS [ Quality Management Organization Procedure ]

HSQS [Steering/Coordination Committee Procedure]

Control of Standards HSQS [ HSCI Quality Standards Control Procedure ]Process Design HSQS [ Production Preparation Procedure ]

HSQS [ Production Planning & Control Procedure ]Purchase Quality HSQS [ Supplier's Quality Evaluation Procedure ]

HSQS [ Supplier Selection / Contract Procedure ]HSQS [ Supplier's Quality Audit Procedure]

Quality of HSQS [ Process Quality Control Procedure ]Manufacturing HSQS [ Initial Production Parts Control Procedure ]

HSQS [ Lot Control Procedure ]HSQS [ Stamping Control Procedure ]

Service HSQS [ Market Service Procedure ]HSQS [ Dealer Training Procedure]

Quality Audit HSQS [ Internal Quality Audit Procedure ]Specification Control HSQS [ Specification Control Procedure ]

HSQS [ Specification Change Control Procedure ]HSQS [ Type Approval Procedure ]

Equipment Control HSQS [ Equipment Control Procedure ]Inspection HSQS [ Inspection Control Procedure ]Measurement HSQS [ Measuring Equipment Control Procedure ]Control of Quality HSQS [ In-house Quality Information Treatment Procedure]Information HSQS [ Market Quality Information & Problem Parts

Collection and Treatment Procedure ]Handling & Storage HSQS [ Handling, Transport and Storage Procedure ]Quality Records HSQS [ Quality Records Control Procedure ]Training HSQS [ Training Procedure ]

HSQS [ Inspector Training Procedure ]HSQS [ Internal Quality Auditor Training Procedure ]

Regulation HSQS [ Regulatory Information treatment Procedure ]HSQS F 2201

HSQS F 2001HSQS F 2101

HSQS F 2103


Classification Document No. Title of Procedure

A HSQS A 0001Quality Manual System of HSCI Quality Standards

B

S

F

HSQS B 0205

HSQS B 0301

HSQS B 0101HSQS B 0201

HSQS S 0901HSQS S 0903HSQS S 0904

HSQS S 0701HSQS S 0702HSQS S 0801HSQS S 0802HSQS S 0803

HSQS F 1401

HSQS S 0905HSQS S 1001HSQS S 1003HSQS F 1201


HSQS F 2102

HSQS F 1501

HSQS F 1701HSQS F 1601

HSQS F 1702

HSQS F 1901

HSQS F 1301HSQS F 1302HSQS F 1303

4



REVISION. NO: 04

PAGE : 40/42

TITLE : QUALITY MANAGEMENT SYSTEM MAIN ROUTE FEEDBACK ROUTE ATTACHEMENT : VI [ RELATED TO 4.1(2) ] A

PRODUCTION SUPPLIER RELATED QUALITY

EVENT Parts Quality ADMN MANAGEMENT STANDARD

E PLAN HSQS A 0001

HSQS B 0101HSQS B 0201HSQS B 0301HSQS F 1301HSQS F 1302HSQS F 2101HSQS F 2102

E - 0 LOCALIZATION PLAN

Review

PARTS ISSUE OF PROTOTYPE PROTOTYPE PLAN/ DRAWING TO SUPPLIER DRAWINGS HSQS S 0701DEVELOP- HSQS S 0702MENT MAKER LAY-OUT / COST / QUALITY QUOTATION / HSQS S 0801DESIGN ASSESSMENT CONTRACT HSQS S 0802

HSQS S 0803SCHED- HSQS S 0901

ISSUE OF DRAWING,SPEC/ -ULING HSQS S 0903INSP STD. & SAMPLE AS HSQS S 0904APPLICABLE RECEIVE DRAWING SPEC, HSQS S 0905

INSP. STD, SAMPLE AS IF OKAPPLICABLE HSQS S 1001

REVIEW IF NG HSQS F 1201

HSQS F 1301

HSQS F 1303PREPARE DEVELOPMENT RECEIVE SCHEDULESCHEDULE HSQS F 1401

HSQS F 1501

HSQS F 1601TEST IF REQUIRED IF NG

HSQS F 1701IF OK

E - 1 PREPARATION OF HSQS F 1702STEP WISE SAMPLECONFIR- HSQS F 1901 -MATION

RECEIPT OF SAMPLE SUBMISSION OF SAMPLE HSQS F 2001DANKAKUSTAGE FEDBACK HSQS F 2101

TEST IF REQUIRED SAMPLE EVALUATIONCOUNTERMEASURES / HSQS F 2102

IF NG IMPROVEMENTHSQS F 2103

IF OKHSQS F 2201

PQCT/LOT CONT ** **PREPARATION AS APPLI-

CABLE

CERTIFICATION SPEC. FINALIZATION SPECIFICATION FINALIZATION

E - 2PARTS / COMPLETE TRIAL LOT

QUALITY EVALUATION PRODUCTIONCONFIR-MATIONHINKAKUSTAGE

UNDER STAND THE COUNTERMEASURESQUALITY LEVEL MODIFICATION

ESTABLISH NORMS FORBASIC STD. DOCUMENT

PRE- MASSPRODUCT- PARTS/COMPLETE PRE MASSION EVALUATION PRODUCTIONCONFIR-MATIONRYOKAKU

UNDER STAND THE QUALITY LEVEL

E - 2 : EVALUATION (CONFIRMATION OF MASS PRODUCTION TRIAL LOT) DECISION / DELIVERY SCHEDULE

MODIFICATION OF E - 3 INSPECTION PLAN

MASS MASS PRODUCTIONPRODUCT-ION

INSPECTION DATAAND PARTS

INCOMING INSPECTION & DATA VERIFICATION COUNTERMEASURE

OK NG IF OK

COLLECTING INHOUSE QUALITY INFORMATION

COUNTERMEASURE AND IMPROVEMENT

COLLECTINGQUALITY INFO- -RMATION

SALES FROM MARKETANDSERVICE

COUNTERMEASURE / IMPROVEMENT

EVALUATION OF COUNTERMEASURES

AUDIT ANDIMPROVE-MENT

MEETING OF THE QUALITY PERSONNEL : QAV - 2 AUDITS

REVISION OF BASIC STANDARD DOCUMENT STUDY OF

CSI SURVEY

PERIODICEVALUA INSPECTIONTION OFIQS

INTERNAL HSCI QUALITY AUDITQUALITY AUDIT


EVALUATION

REVISION OF INSP. STANDARD

MRKTG / SERVICE

COUNTERMEASURE FINALIZATION

Quality Engineering

IQS

(JAPAN)HONDA -MOTOR *

AF/AE/PA/WE/VQ/MQ/PO/MSPCPurchasing

RECEIVING

HSCINew Model

MARKET RESEARCH & ROAD TESTING

DESIGN IMAGE

DESIGN

CONFIRMATION OF DRAWING

ISSUE OF PROTOTYPE

DRAWING

ISSUE OF DRAWING

SPECIFICATION FINALIZATION

PREPARATION : (PROVIDING INFRASTRUCTURE SUCH AS : MANOPWER / TOOLING / EQUIPMENT / PROCESS / STANDARDS FINALIZATION AND TRAINING

1

2

3

4

5

7

8

9

10

11

12

13

14

15

16

17

18

19

21

1

3

4

5

12

12

1212

2

12

15

15

15

QUALITY ANALYSIS FEEDBACK

15

15

7

7

7

7

7

17

17

17

2

17

18

18

5

11

6

7 9

PLANNING FOR HOMOLOGATION

PRODUCTION AND CONFIRMATION OF TOOLING TRIAL PARTS

SUBMIT FOR EVALUATION OF TOOLING TRIAL PARTS

TAKE COUNTERMEASURE

ESTABLISH A STD DOCUMENT

QAV-2 OF SUPPLIER PREPARE & SUBMIT C/M OF QAV-2

COUNTERMEASURE MODIFICATION

QUALITY ANALYSIS FEEDBACK

7

MANUFACTURING OF CAR & EVALUATION

SUPPLIER QUALITY EVALUATION (QUALITY EVALUTION DOCUMENT) 5

PREPARE & ISSUE MARKET QUALITY

BULETIN

18

SALES OF CARS

24

22

23

MANUFACTURING OF COMPLETE VEHICLE



20

21 22

INTERNAL QUALITY AUDITOR TRAINING 23

4

24

4



REVISION. NO: 04

PAGE: 41/42

….Continuation of page 41/42

Attachment - VI [ RELATED TO 4.1(2) ]

Following points to be taken care of while preparation of Quality Assurance System:

1) Identification of Processes and Equipments including fixtures, Inspection/test Equipments, Manpower skill.

2) Identification of suitable verification at appropriate stages.

3) Identification and defining standards of acceptability for all features including one having subjective

elements.

4) Identification and defining of Quality Records.

TITLE :QUALITY MANUAL


B



REVISION. NO: 04

PAGE: 42/42

Attachment-VII (Definition of Terms)

Company HSCI, complete as an organisation, is designated as company

Operation Based upon the functions, company is divided into 5 operations

namely :

1) Marketing & After Sales 4) Manufacturing

2) General Administration 5) Finance & Accounts3) Purchasing

Division Each Operation is further divided into divisions based upon

specific activities.

Department Each division is further divided into departments based upon

specific activities.

Section Each department is divided further into sections, wherever

required, for better control of activities.

Operation Head Head of the respective operation, reporting to "Director" of that

Operation. Responsible for managing all operations of their

respective operation.

H.O.D. or Head Of Head of the respective department and designated as :

Department - Senior Manager (Sr.Manager)

- Manager

- Deputy Manager (Dy.Manager)

- Assistant Manager (Asst Manager)

In-charge General term used for H.O.D. (Head Of Department) and / or

responsible person of respective section.

Business Objective / Targets set for individual operation/division/department to be

Plan achieved for each fiscal year (Based on Quality,Cost,Development,

Delivery, Management and Safety, as applicable)

Part Items covered in parts list

Product (CBU) Complete built unit or CarSupplier Sub-contractor to HSCI

Attachment-VIII (List of Outsourced Processes)

General metrological Instrument -PQ

Process equipment - Utility

Other Special equipments -User Dept

Annual Maintenance of General equipment - Utility

equipments Production equipment - User dept.

Unloading of parts Material Service

Delivery of cars Marketing

Housekeeping Administration

Canteen Administration

Sale of cars MarketingService of cars Service

3

7 Dealer Agreement8 Dealer Agreement

6 As per Contract

Dealer Agreement

As per Contract5

As per Contract4

2

9

3

S.N.

As per Contract

10

1112


1

2

4


S.N. TERMS USED DEFINITION / EXPLANATION OF TERMS

5

As defined in HSQS F1601

CONTROLOUTSOURCED PROCESS RESPONSIBILITY

1 Calibration

6

7

8

4

4

4

4
