homeserve services

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HomeServe USA Corp (HomeServe) is a leading provider of home repair solutions serving over 2 million customers across the US and Canada. Started in 2002, HomeServe protects homeowners against the expense and inconvenience of water, sewer, electrical, HVAC and other home emergencies by providing affordable coverage and quality local service. HomeServe, an A rated Better Business Bureau Accredited Business, dedicates itself to being a customer-focused company supplying best-in-class repair plans and other services through leading municipal, utility and association partners, and directly to consumers.

For more information about HomeServe, a Connecticut Top Workplace winner for 2014 again for 2015, a 2015 BBB Marketplace Excellence Award honorable mention for Website Marketing and winner of five 2015 Stevie Awards for Sales & Customer Service, please go to www.homeserveusa.com, follow us on www.twitter.com/homeserveusa and at www.facebook.com/homeserveusa.

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10Years

4

Provide Emergency Repair Service Plans to more than 2 million households

Offer services under more than 60 municipal, utility and association partner brands

The North American arm of HomeServe plc, a London Stock Exchange listed company

Have been serving customers in North America for more than a decade

Connecticut Top Workplace winner for 2014 and 2015

Winner of six Stevie Awards for Sales and Customer Service

Receive high ratings from customers after receiving service

A BBB Accredited Business with an A rating

WHO WE ARE

®


HomeServe plans protect homeowners from the high cost and hassle of emergency home repairs with: • Emergency Home Repair Service Plans that cover parts and labor to repair critical water, electrical, gas and HVAC systems • Affordable plans starting at less than $5 a month • Quick repair service in an emergency through local, licensed, and insured contractors or employed technicians

Homeowners who face a home repair in an emergency must deal with finding a qualified repair person quickly and pay for the unexpected expense. Not knowing who to call or how much a repair will cost can be frustrating and overwhelming. That’s where HomeServe can help. At HomeServe, we offer homeowners affordable repair service plans that provide a prompt, easy solution to homeowner repair needs, saving them time and money.

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WHAT WE DO

Plumbing Services

Electrical Services

HVAC Services

• Exterior Water Service Line • Exterior Sewer/Septic Line • Interior Plumbing • Interior Gas Line

• Exterior Electrical Wiring • Interior Electrical Wiring • Interior Telephone & Low

& Voltage Wiring Line

• Heating System Repair• Cooling System Repair• Water Heater Repair

and/or Replacement


WHY WHAT WE OFFER IS IMPORTANT

Homeowners are often unaware of their responsibilities for certain repairs on their home. Many believe these are items covered by their basic homeowner insurance policy or the local utility company. For example, many homeowners assume their local utility covers the water pipe that runs from the street to their home. Typically, this is not the case. If this pipe breaks the homeowner is responsible for the repairs, which could range from $1,500 to $3,000 or more.

With HomeServe, homeowners get help in a hurry and protection against the hassle and expense of these and other household emergencies.

71%of the 95 million single familyhomes are over 25 years old1

62%of homeowners don’t budget forhome repair emergencies2

49%of homeowners have had some typeof repair emergency in the last year3

39%of homeowners say it’s hard to findreliable repair services3

1. US Census, 2. Harris Poll, 3. Ipsos Public Affairs, 4. National Foundation for Credit Counseling

64%of homeowners have $1,000 or less onhand for an emergency home repair4


No need to find a qualified contractor in an emergency

CONSUMER BENEFITS

Local, licensed, insured, and qualified contractors dispatched to make the necessary repairs to the covered systems

Covered repairs completed at no charge up to the annual benefit

No deductible, service trip fees included and no paperwork—you just sign to say you’re satisfied

Covered repairs guaranteed for one year

Affordable service plans starting at under $5 per month

30-day money back guarantee with ability to cancel at any time

24-hour, toll-free service hotline, available seven days a week, 365 days a year, including holidays

365


HVAC SERVICES

HEATING SYSTEM- Protects customers from the cost of repairs to central, natural gas or propane, forced-air or circulating hot water heating systems. Some HomeServe Heating plans also provide an annual tune-up to help make sure systems are running at maximum efficiency.

COOLING SYSTEM- Great for customers with central air-conditioning, covering the costs associated with repairs to internal or external components of central AC systems.

WATER HEATING- Depending on plan, covers repair and/or replacement of water heaters, making this a valuable plan for many customers.


PLUMBING SERVICES

EXTERIOR WATER SERVICE LINE- Protects against high repair costs of exterior water line damage, including locating, excavating and repairing leaks or replacing segments of pipe.

EXTERIOR SEWER/SEPTIC LINE- Covers work to replace a collapsed or damaged section of sewer pipe, or unclog a sewer line as needed.

INTERIOR PLUMBING AND DRAINAGE- Covers homeowners from the cost of repairing or replacing interior leaking water and drainage piping, or unblocking clogged sinks and toilets.

INTERIOR AND EXTERIOR GAS LINE- Protects against the cost of repairing interior and exterior gas piping systems from the outlet valve of the meter to the shutoff valve at each gas appliance.


ELECTRICAL SERVICES

EXTERIOR ELECTRICAL WIRING- Homeowners are responsible for much of the exterior electrical components outside their home where the power company wires make the connection, including the weatherhead, attachment hardware, meter box, and service entrance cabling. This plan protects against costly repairs due to damage to this equipment.

INTERIOR ELECTRICAL WIRING- Provides homeowners with a convenient solution to fix electrical malfunctions in outlets, switches, breakers, fuses or the electrical panel itself caused by old or faulty wiring.

INTERIOR TELEPHONE & LOW VOLTAGE WIRING LINE- The low voltage wiring system brings life to a home’s thermostat, doorbell, alarm system and more, and can be a hassle when repairs are required.


OUR UTILITY PARTNERSMunicipalities & DistrictsAlameda County Water District Altoona Water AuthorityBeaufort Jasper Water Sewer AuthorityBirmingham Water Works Borough of Sayreville Charleston Water System City of BaltimoreCity of Columbia City of HoustonCity of Polk City

City of Sergeant BluffCity of Sioux City Contra Costa Water District Des Moines Water Works Diablo Water District Dublin San Ramon Services District Duckett Creek Sanitary District Fulton County Water & SewerJackson Township MUA Landis Sewerage AuthorityLouisville Water Company

Merchantville-Pennsauken Water CommissionMilford Municipal UtilitiesOcean Sewerage AuthorityOnondaga County Water AuthorityOttumwa Water & Hydro Portland Water District Salt Lake CityTownship of Falls Authority WaterOne Westbay Sanitary District Westbury Water District

Energy UtilitiesAmerican Electric Power Arizona Public ServiceChattanooga EPBDuke Energy EPCOR FirstEnergy

Florida Public UtilitiesGreat Plains Natural GasMontana-Dakota Utilities National Grid Piedmont Natural Gas SEMCO Energy Source Gas

South Jersey Energy Service PlusSouthern California Gas Tucson Electric UGI Penn Services Unisource EnergyWestar Energy

Water UtilitiesApple Valley Ranchos Water Company Aqua America California Water Service Company

Great Oaks Water Company Middlesex Water Company Park Water CompanySan Jose Water Company

United Water Utilities, Inc. Washington Water Service Company


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