Member education

Home Delivery ChoiceYou can have medicine sent right toyour home through the Home Delivery Pharmacy. Or, you can get it from your local pharmacy. It’s your choice.

What is Home Delivery Choice?

Home delivery is a safe, easy way to get drugs you take on a

routine basis for a long time. These drugs are used for

conditions like asthma, heartburn, high blood pressure,

allergies and high cholesterol.

With Home Delivery Choice, you decide where you get these types

of drugs. You can get up to two fi lls of your medicine at your local

pharmacy. After that, you must decide if you’d like to keep using

that pharmacy or start using our preferred Home Delivery Pharmacy,

managed by Express Scripts. Just make sure you let the Home

Delivery Pharmacy know what you decide. If you don’t and you keep

using your local pharmacy, you’ll pay the full cost of your drugs.

Here’s how it works: You receive a letter and phone call reminding you the program

is about to begin. Your fi rst fi ll of medicine is covered at your

local retail pharmacy.

You’ll get another letter and phone call letting you know about

ways to save with home delivery. And you’ll be reminded you

soon have to decide if you’d like to switch. The second fi ll of

your drug is covered at your local pharmacy.

You’ll get another letter reminding you to decide where you’d

like to fi ll your medicine. Call the Home Delivery Pharmacy at

877-536-4320. Let them know if you’d like to keep using your

local pharmacy or switch to home delivery. If you don’t call,

you’ll pay the full cost of the next fi ll at your pharmacy.

Home delivery is a smart option.

Why use home delivery? It’s a safe, convenient way to get medicine

you need on a regular basis. And it can help you save money on

those drugs. Home delivery is covered by your plan at no extra

cost to you.

Save money. Depending on your plan, you may be able to save

on drug copays with home delivery.1 Many 90-day supplies cost

less when you use the home delivery pharmacy instead of your

local pharmacy.

Enjoy convenience. With home delivery, medicines are sent

to your home — using free, standard shipping — within two

weeks from the time the pharmacy receives your order. And

you can get up to a 90-day supply of medicine, which means

fewer refi lls and trips to the pharmacy.1

Stay healthy. The Home Delivery Pharmacy can help you

stay current with your medicine and stay on top of your

health. This can help you reduce doctor and hospital visits.

And pharmacists who specialize in your health conditions

can answer your questions by phone any time.

Trust the safety of home delivery. The Home Delivery

Pharmacy has a 99.99% accuracy rate, compared with a

98.3% accuracy rate at a local pharmacy.2 You can be sure

you’re getting quality medicines.

Choose from a variety of payment options. The pharmacy

accepts many payment methods. Use the one that’s best for

you. You can pay with a check, eCheck, money order, FSA or

HSA card, major credit card, or debit card.3 You can also use

the extended payment plan. This option lets you spread your

payment over three installments.

Anthem Blue Cross and Blue Shield is the trade name of: In Colorado: Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc. In Connecticut: Anthem Health Plans, Inc. In Indiana: Anthem Insurance Companies, Inc. In Kentucky: Anthem Health Plans of Kentucky, Inc. In Maine: Anthem Health Plans of Maine, Inc. In Missouri (excluding 30 counties in the Kansas City area): RightCHOICE® Managed Care, Inc. (RIT), Healthy Alliance® Life Insurance Company (HALIC), and HMO Missouri, Inc. RIT and certain affi liates administer non-HMO benefi ts underwritten by HALIC and HMO benefi ts underwritten by HMO Missouri, Inc. RIT and certain affi liates only provide administrative services for self-funded plans and do not underwrite benefi ts. In Nevada: Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc., dba HMO Nevada. In New Hampshire: Anthem Health Plans of New Hampshire, Inc. In Ohio: Community Insurance Company. In Virginia: Anthem Health Plans of Virginia, Inc. trades as Anthem Blue Cross and Blue Shield in Virginia, and its service area is all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123. In Wisconsin: Blue Cross Blue Shield of Wisconsin (BCBSWi), which underwrites or administers the PPO and indemnity policies; Compcare Health Services Insurance Corporation (Compcare), which underwrites or administers the HMO policies; and Compcare and BCBSWi collectively, which underwrite or administer the POS policies. Independent licensees of the Blue Cross and Blue Shield Association. ANTHEM is a registered trademark of Anthem Insurance Companies, Inc. The Blue Cross and Blue Shield names and symbols are registered marks of the Blue Cross and Blue Shield Association.

Express Scripts is a separate company that manages pharmacy services and benefi ts for Anthems Blue Cross and Blue Shield.

Member education

1 Plans vary. Check your plan for details and savings amounts.

2 Source: Express Scripts internal analysis, ESI Book of Business, 2013.

3 More about using debit cards: When you place an order with a debit card, a hold will be placed on your card that is equal to the cost of your prescription. Your card will be charged once the order is fi lled, and the hold will be removed. For a short time, it may appear as if your card is being billed twice for your order, which is not the case. This situation may lead to your account being defi ned as “overdrafted” or “overdrawn” if the sum of the hold and the charge exceed the funds available in that specifi c account. Please check with the fi nancial institution that manages your debit card for more information on how it handles this type of situation.

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Let us know your choice.

Whatever you decide, let the Home Delivery Pharmacy know your choice by calling 877-536-4320, Monday through Friday, 8:30 a.m. to 8 p.m., Eastern time. If you’d like to use home delivery, they’ll help you get started when you call. Have this information handy: your prescription, doctor’s name, phone number, drug names and strengths, and credit card.