hk i 15 dust metal surface

7/29/2019 HK I 15 Dust Metal Surface

1/7

OBEROI HOTELS AND RESORTS

T-ASK

TRAINING in ATTITUDES, SKILLS and KNOWLEDGE

STANDARD LESSON PLAN

HOUSEKEEPING OPERATIONS

HK I 15

DUST METAL SURFACESIMPORTANT

Certified Departmental Trainers are requested to return this document to OCLD if any amendments are made to the LessonPlan or PREP-sheet, either to improve its delivery or to reflect a particular unit-based operating procedure that may differ from

the overall standard.

Any such amendment will be evaluated and, if appropriate, incorporated into the original at OCLD. A revised version will thenbe sent to each hotel so that it can update its library of lesson plans.

In some cases a second version of the lesson plan may be required in cases where major differences in approach occurbecause of the application of a task in a particular brand. CDTs are requested to send brand-specific amendments to OCLD

for publication throughout that brand.

Your co-operation is requested to ensure true standardisation of quality training across the company.

VERSION: 1 JANUARY 2006


2/7

PREPARATION, RESOURCES AND ENVIRONMENTAL PLANNING WORKSHEET

TASK TITLE Dust Metal Surfaces

TRAINING AIM Know the correct procedure for dusting metal surfaces

TRAINING OBJECTIVES Dust metal surfaces as per standard operating procedures

SPECIAL NOTES Trainee should recognise the various types of metal surfaces

ENVIRONMENT FACTORS Trainer should walk the trainee to various area with different metalsurfaces

Trainer and trainee to stand side-by-side (check left or right handed)

EQUIPMENT MATERIALSAUDIO VISUAL AIDS

Cotton dustersToothbrush


3/7

LESSON PLAN DUST METAL SURFACE A - ATTENTION

Ice breaker Questions about what has been happening to the trainee since last time.

Check comfort level with the pace of learning.

Link back Ask if the trainee has any questions or problems with the last session,even if that task is not a pre-requisite for the task in this session.

Test the trainees recall of the attitudes, skills and knowledge requiredfor any task that is an importantpre-requisite for this particular task.

Attention Show the trainee the beautiful finishes which are made possible byusing various metals and emphasize the importance of keeping it clean.

Objective By the end of todays session, you will be able to clean metal surfaces

Need There is an art, skill and of course knowledge involved in making variousmetal surfaces look beautiful and clean. You will become the proudowner of that art and skill!


4/7

TASK ANALYSISWORKSHEET

NAME OF THE TASK DUST METAL SURFACES

WHAT IS THESTEP?

HOW IS THE STEPDONE?

B

BREAKDOWN

WHY IS THE STEPDONE THAT WAY?

WHEN DO YOUKNOW THE STEP

IS CORRECT?

1. Select duster By checking that itis lint-free, cleanand without stains

TRAINERDEMONSTRAT

ES

What do we lookfor whenselecting a

duster?

Hygiene

Ensures bettercleaning

See duster isclean and lint free


5/7

2. Dust the metalsurface

By checking thequality of metal

By dusting fromtop to bottom andback to front witha clean duster

By moving theduster all over thesurface to ensuredust is removed

Why do we need tocheck qualityof metal?

TRAINEEPRACTICES

STEPS 1-2 (STAGE

1)

To determine theright method ofcleaning

To ensureeffective cleaning

See the entiremetal surface isclean

WHAT IS THESTEP?

HOW IS THE STEPDONE?

B BREAKDOW

N

WHY IS THE STEPDONE THAT WAY?

WHEN DO YOUKNOW THE STEP

IS CORRECT?

3. Clean marks orstains

By using a dampduster

By mildly rubbingthe damp dusteron the particularspot

TRAINERDEMONSTRATES

Why do we use adamp duster andnot a dry one?

Ensures easyremoval of stains

Ensurescleanliness

See surface cleanwith no stains


6/7

4. Clean the cornersand grooves

By using atoothbrush

By rubbing thetoothbrush in thecorners andgrooves

TRAINERDEMONSTRATES

Why do we use atoothbrush to clean

grooves?

TRAINEEPRACTICES

STEPS 3-4 (STAGE

2)

Ensures easyremoval of dust

Easy access tocorners

See no dust/dirttrapped in thegrooves andcorners


7/7

LESSON PLAN CLEAN METAL BASED ART WORK C - CHECK

ANY QUESTIONS? Ask if trainee has any questions

VERBAL CHECK Have the trainee recite the steps verbally

INVESTIGATEQuestions on any detail not mentioned during the Verbal Check (eg):

Why do we use a toothbrush to clean grooves and corners?

When can damp dusters be used on metal surface?

PRACTICAL CHECK Have the trainee perform the entire task without help and in silence.Ensure only good habits are being practised. Coach ifnecessary.

PRAISE Recognise and appreciate his or her success.

LINK FORWARDAsk questions to direct trainees attention to either:

The task to be covered in the next session AND/ORA task later in the checklist for which todays task is a pre-requisite

Reconfirm the venue, day and time of the next session.

Encourage and ensure practice on-the-job to develop skills.

hk i 15 dust metal surface

Documents