hk i 13 dust wooden surface and furniture.doc

7/29/2019 HK I 13 Dust wooden surface and furniture.doc

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OBEROI HOTELS AND RESORTS

T-ASK

TRAINING in ATTITUDES, SKILLS and KNOWLEDGE

STANDARD LESSON PLAN

HOUSEKEEPING OPERATIONS

HK I 13DUST WOODEN SURFACE AND FURNITURE

IMPORTANT

Certified Departmental Trainers are requested to return this document to OCLD if any amendments are made to the LessonPlan or PREP-sheet, either to improve its delivery or to reflect a particular unit-based operating procedure that may differ from

the overall standard.

Any such amendment will be evaluated and, if appropriate, incorporated into the original at OCLD. A revised version will thenbe sent to each hotel so that it can update its library of lesson plans.

In some cases a second version of the lesson plan may be required in cases where major differences in approach occurbecause of the application of a task in a particular brand. CDTs are requested to send brand-specific amendments to OCLDfor publication throughout that brand.

Your co-operation is requested to ensure true standardisation of quality training across the company.

VERSION: 1 JANUARY 2006


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PREPARATION, RESOURCES AND ENVIRONMENTAL PLANNING WORKSHEET

TASK TITLE Dust tables and drawers

TRAINING AIM Know the procedure for dusting wooden surfaces and furniture

TRAINING OBJECTIVES Dust wooden surfaces and furniture as per standard operating procedures.

SPECIAL NOTES Trainee should know the basic principle of dusting

ENVIRONMENT FACTORS Trainer and trainee to stand side- by-side

EQUIPMENT MATERIALS AUDIO VISUAL AIDS

Writing table 4 cotton dusters (lint-free) None


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TASK ANALYSISWORKSHEET

NAME OF THE TASK DUST TABLES AND DRAWERS

LESSONPLAN DUST WOODEN SURFACE AND FURNITURE A- ATTENTION

Ice breaker Questions about what has been happening to the trainee since last time.Check comfort level with the pace of learning.

Link back Ask if the trainee has any questions or problems with the last session,even if that task is not a pre-requisite for the task in this session.

Test the trainees recall of the attitudes; skills and knowledge required forany task that is an importantpre-requisite for this particular task.

Attention Move a finger on the table and show the dust to the trainee. Ask him forhis views and reiterate the importance of cleanliness and hygiene.

Objective By the end of todays session, you will be able to dust a wooden surfacesand furniture as per standard operating procedures.

Need Despite a hotel room being a closed environment, fine dust and lintare unavoidable. Hence in order to provide a clean and hygienic roomto our guests it is important that you know how to dust wooden

surfaces and furniture on a daily basis. You would be creating a guestwow every time!


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WHAT IS THESTEP?

HOW IS THE STEPDONE?

B-BREAKD

OWN

WHY IS THE STEPDONE THAT WAY?

WHEN DO YOUKNOW THAT THE

STEP IS CORRECT?

1. Dust the top ofthe woodensurface

By removing allthe supplies fromthe furniture top

By dusting thetop with a cottonduster

By moving ithorizontally on

the surface, fromone end to theother and byforming a figureof 8

By checking formaintenances

TRAINERDEMONSTRATES

Why should wemove in a cyclicorder whiledusting?

Basic principle ofcleaning

Ensures all areascovered

Why should we neveruse a wet duster onany wooden surface?

See the surfaceagainst light

See surface cleanand free of dust

A wet duster will leavebehind dirty watermarks.

A wet duster will spoilthe polish or the finishof the wooden surface


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WHAT IS THESTEP?


B-BREAKDO

WN



STEP IS CORRECT?

2. Dust the drawer By opening the

drawers By removing all

supplies from it

By dusting thedrawers with acotton duster.

By dusting fromtop to bottom,

from back tofront

Why should thedrawers be

emptied?

TRAINEEPRACTICES STEPS

1-2 (STAGE 1)

Ensure that the

drawers are dustfree

Ensure that thereare no guestbelongings insidethe drawer

See that there is no

dust inside thedrawers

See no dust,grease on the hingeand frame

3. Clean thehinges and thesliding rail

By opening thedrawer

By cleaning theside hinges witha duster

By moving theduster along therail

TRAINERDEMONSTRATES

Why should thesliding rails becleaned?

Ensure cleanliness

To remove greaseand oil stains

See the railing isclean and free formgrease


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WHAT IS THESTEP?


B-BREAKDO

WN



STEP IS CORRECT?

4. Clean the doors By taking acotton duster,starting from topand movingdown bycovering thewhole surfaceincluding the

hinges and anygrooves

Why is it important

to clean the dooron the furniture?

To ensurecleanliness

Hand & fingermarks mostprominent on thedoors.

Dust collects alongthe hinges and

grooves.

See that the doorsare clean and freeof marks

5. Clean the legs By taking acotton duster,starting from topand movingdown bycovering the

whole surface

Why is it importantto clean the legs ofthe table?

TRAINEEPRACTICES STEPS

3-5(STAGE 2)

To ensurecleanliness

Footmarks andshoe marks mostprominent at the

legs

See legs are cleanand free of marks


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LESSON PLAN DUST TABLES AND DRAWERS C-CHECK

ANY QUESTIONS? Ask if trainee has any questions

VERBAL CHECK Have the trainee recite the steps verbally

INVESTIGATE Questions on any detail not mentioned during the Verbal Check (eg):

Why is it important to empty drawers before cleaning?

Why is it important to clean the legs of the table?

PRACTICAL CHECK Have the trainee perform the entire task without help and in silence.Ensure only good habits are being practised. Coach if necessary.

PRAISE Recognise and appreciate his or her success.

LINK FORWARD Ask questions to direct trainees attention to either:

The task to be covered in the next session AND/ORA task later in the checklist for which todays task is a pre-requisite

Reconfirm the venue, day and time of the next session.

Encourage and ensure practice on-the-job to develop skills.

hk i 13 dust wooden surface and furniture.doc

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