hk i 10 vacuum clean a hard & soft floor

7/29/2019 HK I 10 Vacuum Clean a Hard & Soft Floor

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OBEROI HOTELS AND RESORTS

T-ASK

TRAINING in ATTITUDES, SKILLS and KNOWLEDGE

STANDARD LESSON PLAN

HOUSEKEEPING OPERATIONS

HK 10VACUUM CLEAN A HARD AND SOFT FLOOR

IMPORTANT

Certified Departmental Trainers are requested to return this document to OCLD if any amendments are made to the Lesson Planor PREP-sheet, either to improve its delivery or to reflect a particular unit-based operating procedure that may differ from the

overall standard.

Any such amendment will be evaluated and, if appropriate, incorporated into the original at OCLD. A revised version will then besent to each hotel so that it can update its library of lesson plans.

In some cases a second version of the lesson plan may be required in cases where major differences in approach occurbecause of the application of a task in a particular brand. CDTs are requested to send brand-specific amendments to OCLD for

publication throughout that brand.

Your co-operation is requested to ensure true standardisation of quality training across the company.

VERSION: 1 JANUARY 2006


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PREPARATION, RESOURCES AND ENVIRONMENTAL PLANNING WORKSHEET

TASK TITLE Vacuum clean a hard and soft floor

TRAINING AIM Know the procedure for vacuuming a hard and soft floor

TRAINING OBJECTIVES Vacuum clean a soft and hard floor as per standard operating procedures

SPECIAL NOTES

Trainee should know the different parts of a vacuum cleaner Trainee should know how to carry a vacuum cleaner

ENVIRONMENT FACTORS Trainer and trainee to stand side by side (check left or right handed) ina area where both hard and soft floors are available

EQUIPMENT MATERIALS AUDIO VISUAL AIDS

One vacuum cleaner None None


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LESSON PLAN VACUUM CLEAN A HARD AN SOFT FLOOR A - ATTENTION

Ice breaker Questions about what has been happening to the trainee since last time.Check comfort level with the pace of learning.

Link back Ask if the trainee has any questions or problems with the last session,even if that task is not a pre-requisite for the task in this session.

Test the trainees recall of the attitudes, skills and knowledge required forany task that is an important pre-requisite for this particular task.

Attention Show the trainee a dirty carpet and ask him to clean it by using only acarpet brush. Emphasize the difficulty in doing this task and introduce theimportance of a vacuum cleaner.

Objective By the end of todays session, you will be able to vacuum clean a carpet ora floor.

Need You will be to really clean and make any kind of floor completely dust free

without having to break your break.

TASK ANALYSISWORKSHEET

NAME OF THE TASK VACUUM CLEAN A HARD AND SOFTFLOOR


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WHAT IS THESTEP?

HOW IS THE STEPDONE?

B BREAKDOWN

WHY IS THE STEPDONE THATWAY?

WHEN DO YOUKNOW THE STEP

IS CORRECT?

1. Carry vacuumcleaner to theend of the room

By pushing /pulling up thevacuumcleaner andcarefullywalking acrossthe room

TRAINER

DEMONSTRATES

Why do we startfrom one corner ofthe room?

So that nodamage iscaused to thevacuumcleaner orfurniture

So that wecan cleansystematically

See that the cordis properly woundup

See the hose isnot hanging low

Feel that it iscomfortable to

walk whilepushing it

2. Plug in thevacuum cleaner

By unwindingthe cord andplugging it inat the socketof the writingtable

Why do we use thewriting tablesocket?

Why should thecord be tangle free?

TRAINEEPRACTICES STEPS

1-2 (STAGE 1)

So thatmaximum area iscovered by usingone plug point

So that the cordcan becompletelyextended

See that the plugand wire areintact

See that the cordisnt entangled


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WHAT IS THESTEP?


B BREAKDOWN



IS CORRECT?

3. Adjust thebristles of thefoot tool in

By using the switchof the foot tool

By turningswitch for softfloors(carpetedsurface) getthe bristles ofthe foot tool in

By turningswitch to hardfloors(marble/granite) get thebristles of thefoot tool out

TRAINERDEMONSTRATES

Why do we need thebristles of the foottool to go inside?

Why do we need thebristles of the foottool to go out?

So that there issmoothmovement

Bristles do not

get loose

So the surfacedoes not getscratched

See that thebristles are in

Hear that thevacuum cleaner

makes nocranking soundwhen in contactwith the floor


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WHAT IS THESTEP?


B BREAKDOWN



IS CORRECT?

4.Vacuum thefloor whilemoving towardsthe entrance

By starting at onecorner of theroom

By dragging thevacuum hosetowards yourself

By manoeuvringaround andunder furniture

Why do you start ata corner?

TRAINEEPRACTICES STEPS

3-4 (STAGE 2)

So that we donot clean thesame surfacetwice

So that we donot dirty the

areas alreadycleaned

So that we donot leave any dirtunder furniture

See that all areasare gettingcleaned

See that there isno spot leftaround and under

furniture

What if the cordis too short?

Unplug and plugit in the vestibuleare


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WHAT IS THESTEP?

HOW IS THESTEP DONE?

B BREAKDOWN

WHY IS THESTEP DONETHAT WAY?


IS CORRECT?

5.Wind up andtake thevacuum cleanerout

By unpluggingthe vacuumcleaner oncethe entire roomis done

By coiling up the

cord

By pushing thevacuum cleanerout

TRAINERDEMONSTRATES

Why do we need tocoil the cord?

TRAINEEPRACTICES STEP

5 (STAGE 3)

Because thewire will getloose and theplug will getspoilt

So that the cord

doesnt hangand trail aroundthe place

See that the plugis out of thesocket

See that the cord isneatly tucked /wound into the

machine


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LESSON PLAN VACUUM CLEAN A HARD AND SOFT FLOOR C CHECK

ANY QUESTIONS? Ask the trainee if trainee has any questions

VERBAL CHECK Have the trainee recite the steps verbally

INVESTIGATE Questions on any detail not mentioned during the Verbal Check (e.g.)

Why do we vacuum from corner of the room to another?

Why should the cord be tangle free?

What do we do if the plug is defective?

Why do we use the bristles of the foot tool?

PRACTICAL CHECK Have the trainee perform the entire task without help and in silence.Ensure only good habits are being practiced. Coach if necessary.

PRAISE Recognise and appreciate his or her/his success.

LINK FORWARDAsk questions to direct trainees attention to either:

The task to be covered in the next session AND/OR

A task later in the checklist for which todays task is a pre-requisite.

Reconfirm the venue, day and time of the next session.

Encourage and ensure practice on-the-job to develop skills.

hk i 10 vacuum clean a hard & soft floor

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