Hispanic Teleservices

AbhushanCarolina

ElenaHitesh

FernandaValeria

WHO.WE.ARE.Hispanic Teleservices Corporation (HTC)• Created in 1999

An innovator in the outsourced call center industry.

• In November 2007Became a subsidiary of Teleperformance - has the largest global footprint in the industry. (Established in 1978)– 281 contact centers, 75,000 work stations, 83,000 FTEs.– presence in 45 countries & in over 66 languages and

dialects– servicing over 75 markets & 15 NearShore/OffShore

locations.

• Our success is intimately linked to the quality of our people. – We invest in:• Highly selective hiring• Ongoing development• Motivation

Assuring the best talent available for our clients and their customers.

OUR.PEOPLE.

Steel.Integrity.

Fire. Passion.

Earth.Trust.

Water.Change.

Air.Inspiration.

OUR.VALUES.

• An inherent need of the Spanish-speaking market in the US.– Providing quality, customized service for US

companies that offer "press 2 for Spanish" options.• Focus on the US Hispanic Market• Win over new business segments– Unique, customized solutions– Unequalled quality of service, en español, their

language of choice.

WHY.WE.EXIST.

• Customer Service• Sales• Technical Support• Retention• Collections • Email and other BPO services

Our Success is Due ToOur People, combined with the most innovative Customized Support areas in the industry.

OUR.SOLUTION.

• Process complience• Availability• Friendly approach• Compatible system (software)• Secure information managing• Covering extra needs immediately

OUR.ADVANTAGE.

• Qualified personal• Global reach and multi-cultural expertise• Allied with Teleperformance the biggest call

center company• Transparency• Efficient telecommunication systems

OUR.ADVANTAGE.

WE.HAVE.SOMETHING.TO.SAY: (ATTITUDEMATTERS)

WE.HAVE.SOMETHING.TO.SAY: (ATTITUDEMATTERS)

WE.HAVE.SOMETHING.TO.SAY: (PASSION.MOVES.US)

WE.HAVE.SOMETHING.TO.SAY: (PASSION.MOVES.US)

WE.HAVE.SOMETHING.TO.SAY: (SIMPLY.EFFICIENT)

WE.HAVE.SOMETHING.TO.SAY: (SIMPLY.EFFICIENT)

HTC has proven that our quality and efficiency do not stop at our personal interactions with customers. Correct, professional, and swift invoice processing has also earned us intense client loyalty.

Consider HTC for all of your outsourcing needs, and discover how the HTC way of working can make a difference for your company.