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HireMEHandbook

Career DevelopmentDel Mar College

DEL MAR COLLEGEIS AN EQUAL OPPORTUNITY

REFERRAL SERVICE

EQUAL OPPORTUNITY/AFFIRMATIVE ACTION

Del Mar College is an Equal Opportunity/Affirmative Action Employer and Educational Institution. The College takes affirmative action to endeavor that no person shall be denied the benefits of equal employment or be subjected to discrimination in employment or educational programs and activities of Del Mar College on the basis of race, color, sex (including pregnancy, gender identity/transgender status, sexual orientation), age, national origin, religion, disability, or any other constitutionally or statutorily impermissible reason.

THE AMERICANS WITH DISABILITIES ACT (ADA)Provides for civil rights protections to individuals with disabilities that are like those provided to individuals on the basis of race, sex, age, national origin, and religion. It guarantees equal opportunity for individuals with disabilities in employment*, public accommodations, transportation, state and local government services, and telecommunications.

* July 26, 1992 - applies to employers with 25 or more employees. Two years later coverage extends to employers with 15 or more employees.

DISCLAIMER

The provisions and information set forth in this publication are intended to be informational and not contractual in nature. Thus, this publication is not intended, and shall not be construed, to constitute a contract between the Del Mar College District and any student, prospective student, agency of the local, state, or federal government, or any other person or legal entity of any and every nature whatsoever. Del Mar College hereby reserves and retains the right to amend, alter, change, delete, or modify any of the provisions of this publication at any time, and from time to time, without notice, in any manner that the Administration or the Board of Regents of Del Mar College deems to be in the best interest of Del Mar College.

Revised 8/2016

Career Development OfficeThe Career Development Office is a comprehensive career planning and employment services for Del Mar College students and alumni of all majors and classifications, providing one point of contact to expedite the recruiting efforts of companies and organizations. The Career Development Office supports the college’s strategic planning process by improving job readiness and knowledge of services.

Whether you are a new, current student or alumni member, the Career Development Office is ready to help you plan for and achieve your career goals! Through individual appointments with professional staff, informative workshops, and special events you can make your dream a reality! For more information, check out the Career Development Facebook, Twitter and Instagram pages or contact the Career Development Coordinator at (361) 698-2467.

Find us on Facebook!@DMCCareerdev

Twitter: @DMCCareerdev

Follow us on Instagram: @dmccd

Web: www.delmar.edu/Placement

Email: [email protected]

Phone: (361) 698-1045 or (361) 698-2317

We have many career resources available on our website and in our offices.

Career KioskThe Career Kiosk is located in the Harvin Student Center Room 190 next to the Del Mar College Bookstore. Students can come to explore career options, obtain résumé templates, and get assistance with HireVIKINGS (job portal). If you need assistance with a résumé have questions about your career, stop by the Career Kiosk and visit with us!

ContentsCareer Development Office ..................................................................................................................................2The Need To Know ...............................................................................................................................................4How to Start .........................................................................................................................................................5Choosing a Resume Style ....................................................................................................................................8Functional Resume ...............................................................................................................................................9Functional Resume Sample .................................................................................................................................10Chronological Resume .......................................................................................................................................11Chronological Resume Template .........................................................................................................................12Chronological Resume Sample ...........................................................................................................................13Reference Page Sample .......................................................................................................................................14Is the Cover Letter Really Necessary? ..................................................................................................................15Parts of a Cover Letter .........................................................................................................................................16Cover Letter Sample ...........................................................................................................................................17Follow-up Letters Are Important ..........................................................................................................................18Follow-up/Thank You Letter Sample ....................................................................................................................18Social Media Guidelines .....................................................................................................................................19Filling Out The Job Application ...........................................................................................................................20Preparing for the Interview .................................................................................................................................21Dressing for Professional Success .......................................................................................................................22The Interview Process .........................................................................................................................................24Question and Answer Interviewing .....................................................................................................................25Questions to Ask Interviewers .............................................................................................................................27After the Interview ..............................................................................................................................................28The Offer Letter ..................................................................................................................................................29Job Fair Success ..................................................................................................................................................30Notes ............................................................................................................................................................ 31-32

The Need To KnowBelow are some items you need to know before you start.

Legal IdentificationYou must have a passport or social security card and an acceptable picture ID to prove citizenship under U.S. Immigration Law. Lack of identification will delay employment. Non-citizens should have the necessary documents showing the legal right to work in the United States.

Interview Questions - Legal and Illegal

Bona Fide Occupational Qualifications (BFOQ) are the exception; for example, a casting director looking for a specific gender, modeling agency looking for specific physical appearance, public transportation carriers with an entry level age cut-off, federal agencies with entry level age ceiling.Know how to handle illegal questions, because they will occur. Feel comfortable with your responses. Practice helps. Your ability to answer spontaneously and confidently and still protect your rights will better prepare you for all phases of interviewing.

How to Start• Write or type up your personal information for each category• Go to HireVIKINGS job portal for résumé templates www.delmar.edu/placement• Do not use a template résumé on Word or Publisher (these formats make it difficult to

make changes)• There are many types and styles of résumés – most use chronological, some use functional

o You will develop your particular type and style as you gain experience, make your career choice, and match it to your personality

• Once you have filled in the information, transfer it into a résumé format that you feel confident represents you best

The basic elements of your résumé:Contact Information:

• The heading should consist of:o Your name (bold and capitalized – largest font size on the page)o Your address, one phone number and one professional e-mail address

§Address and phone number where you can receive correspondence or message

§Avoid personal email addresses (NO [email protected] or [email protected])

• In a transitional period? List a current and a permanent address

Career or Job Objective (optional):• A brief statement indicating what type of position you are seeking and what you have to offer

o Write this from the employer’s perspective as well as your own (i.e. What you can contribute, and what you want to learn from that employer)

o You may need a few variations of your résumé with different objectives that are customized to a particular job. Do not use a generic or vague objective

Summary of Qualifications or Overview or Profile (optional):o This section can quickly tell an employer why you should be hired, and how

you meet the minimum qualificationso Consider using four to seven bullet points, and customize them for each application

Education:• List the institutions you have attended after high school; you only need to list colleges

from which you have graduatedo Include names of degrees, special certifications, and majors/minors receivedo Graduation date (Month, Year) or anticipated graduation date (Month, Year)o Grade point average (GPA) is helpful if it is 3.0 or higher

Professional or Related Experience:This is the most important part of the résumé and usually the longest• In this section, start with present or most recent position and work backwards• Detail only the last four or five positions or employment covering the years in

college, unless earlier information is relevant• Within each position listed include:

o Your job title, company name, city, state and dates position was held (start and end date - year and month are sufficient)

o Describe your accomplishments, responsibilities and transferable skillso Begin each bullet point with a third person, past tense action verb – see next page

• Be sure to list all substantial experiences, whether paid or unpaid. Employers like to see volunteer and community work

• Be careful about listing multiple short-term experiences (less than 6 months)

Computer or Technical Skills (optional):• Include computer programs you know how to operate (i.e., Microsoft Office

Suite or list individually: Microsoft Word, PowerPoint, Excel, Access)

Certifications (optional):• This section would include any certifications (i.e., CPR, First Aid)• Include expiration dates, where appropriate

References:Separate page titled “References” with the same heading on it• Do not list “References Available Upon Request” on your résumé. This is

understood, and it’s better to just include them with your résumé so that the employer doesn’t have to ask

• See the last page of this packet for a reference page sample, as well as additional information on how to choose and display your reference list

Other Headings or Section titles:List relevant activities which demonstrate your accomplishments; these can be personalized to fit your individual needs. Use caution when including religious or political affiliations. • Volunteer Experience/Activities • Presentations/Workshops Presented • Extracurricular/Leadership Activities • Honors and Awards

Be sure to:• Tailor your resume for the position• Include a cover letter and list of references• Use resume paper – white or off-white color• All three documents (cover letter, résumé, references) should appear on same type of paper with same font• Professional font is important o Arial, Times Roman, or Garamond o 10, 11, or 12 size, with a larger name heading• Proofread (don’t rely on spellcheck)

Common Mistakes:• Including materials not asked for by the organization such as copies of work, reference letters, etc.• Spelling errors/typos• Improper word usage/inconsistent tense• Leaving out specific computer skills• Including personal traits/pictures• The use of “I”• Overselling and exaggerating

Management skillsadministered analyzed assigned consolidated coordinated delegated developed directed evaluated executed improved organized oversaw planned prioritized produced recommended reviewed strengthened supervised

Research skillsclarified collected critiqued diagnosed evaluated examined extracted identified inspected interpreted interviewed investigated organized reviewed summarized surveyed systematized

Action Verbs

Financial skillsadministered allocated analyzed appraised audited balanced budgeted calculated computed developed forecasted managed planned projected researched

Communication skillsaddressed authored corresponded developed directed drafted edited enlisted formulated influenced interpreted mediated moderated motivated negotiated persuaded promoted publicized recruited wrote

Technical skillsassembled built calculated computed designed devised engineered fabricated maintained operated overhauled

programmed remodeled repair solved trained upgraded

Creative skillsacted conceptualized created designed developed established illustrated instituted integrated introduced originated performed planned revitalized shaped

Clerical or detailed skillsapproved arranged cataloged classified collected compiled dispatched inspected monitored operated organized prepared processed purchased recorded retrieved screened specified validated

Teaching skillsadapted advised coached communicated coordinated developed enabled encouraged evaluated explained facilitated guided informed initiated instructed persuaded stimulated

Helping skillsassessed assisted clarified coached counseled demonstrated diagnosed educated expedited facilitated familiarized guided referred rehabilitated represented

What are action verbs? Action verbs describe actions and accomplishments that catch a hiring manager’s attention. They improve the quality of your résumé.

Choosing a Résumé Style

Choose a style of resume that represents you—your talents, abilities, and experience. Avoid using a template from Microsoft Word or other software. Be creative, and make your own.

When to use a Chronological Resume (MORE COMMON)CHRONOLOGICAL- (Focus on JOB EXPERIENCE)

• If you have a clear job target• The next job is the logical progression in your career• Current job is in healthcare, finance, science, or the business sector• Time-oriented and lists employment experiences in reverse order starting with

most recent• Works well for candidates with continuous employment showing career progression in their field

When to use a Functional ResumeFUNCTIONAL - (Focus on SKILLS)

• Desire to focus on transferable skills• To downplay work gaps• Reflect the type of work actually done• Are changing careers• Skills have been acquired through volunteer activities• Re-entering the work force or changing careers• New college graduate /entry level candidates without much work history

When to use a Combination ResumeCOMBINATION (Highlight your SKILLS & JOB EXPERIENCES)

• Emphasizes skills and competencies; including dates of employment• How the resume is combined depends on specific experience and career field• Combines the best elements of the chronological and functional formats

NAMEAddress Line 1

Address Line 2: Include city, province, postal codeCell Phone Number • Home Phone Number • E-mail Address

OBJECTIVE: To secure full or part time employment as a/in Title of Position/Area of Work

HIGHLIGHT OF QUALIFICATIONS • Years of relevant experience, paid or volunteer • Relevant education, training, and awards • Broader skill or attribute relating to HOW you do your work: what are you known for? How have

co-workers/supervisors described your work to you/to others? • Broader skill or attribute… • Broader skill or attribute…

RELEVANT SKILLSAttained Skill that relates to your Objective • An Accomplishment expressed as an Action Statement (don’t forget your Action Verb) that relates to

your résumé’s Objective • An Accomplishment expressed as an Action Statement (don’t forget your Action Verb) that relates to


your résumé’s ObjectiveAttained Skill that relates to your Objective • An Accomplishment expressed as an Action Statement (don’t forget your Action Verb) that relates to


your résumé’s Objective

WORK HISTORYMost Recent/Current Job Title, Organization, City, Province Year - Year/Present2nd Most Recent Job Title, Organization, City, Province Year - Year

VOLUNTEER EXPERIENCETitle of Most Recent Volunteer Role, Organization, City, Province Year - Year

EDUCATION AND TRAININGLatest Qualification Achieved, Organization/Institution, City, Province Year - Year • If the qualification is broad or unusual—like a multi-year diploma—highlight some relevant courses

or learning significant to the résumé’s Objective2nd Most Recent Qualification Achieved, Organization/Institution, City, Province Year - YearName Phone Number Page 2

HOBBIES AND INTERESTS (Optional)Most Recent Position Held, Club/Organization/Team, City, Province Year - Year2nd Most Recent Position Held, Club/Organization/Team, City, Province Year - Year[and/or]A list of activities/hobbies separated by commas (no dates necessary)References Available Upon Request

Functional Résumé

Functional Résumé Sample

Carly S. O’Research23450 Any Street Road

Valencia, CA 91355(661) 555-5555

[email protected]

OBJECTIVEAn administrative support position in human resources, finance or engineering

HIGHLIGHTS OF QUALIFICATIONS • Over six years professional administrative support experience in high technology and publishing • Excellent verbal and written communication skills • Proven ability to manage multiple tasks in fast-paced work environments • Equally skilled working independently or as a member of a team

PROFESSIONAL EXPERIENCEMicrosoft Industries Valencia, CAReceptionist 2009 to present • Prepare internal and external business correspondence and documents and input statistical

andconfidential information into the computer database • Supervise office operations including operating and training staff on computer software and

verifyingthe accuracy of new client files and records • Interact with and support internal and external clients from entry to executive level • Troubleshoot and resolve customer questions as appropriate and escalating questions needing

higherlevel and/or technical assistance.Publishing Today Valencia, CASecretary 2005 to 2009 • Input, filed, mailed and faxed official documents • Organized meetings, planned agendas and handled scheduling for office events • Supervised administrative staff when director was out of office, working closely with colleague

toensure the smooth running of the office • Interfaced with operations and sales staff on a regular basis helping to create effective and

productiveworking relationships

EDUCATIONCollege of the Canyons Valencia, CAAssociate of Arts in Business Administration May 2013

SKILLSAdministrative: Typing (45wpm), filing, creating reports, answering phones, scheduling appointments,Mailings, database management, meeting planning, customer service, budget supportComputer: Microsoft Word, Excel, PowerPoint, Access & Outlook, QuickBooks, PeopleSoftLanguage: Bilingual English-Spanish; Tourist-level French

LEADERSHIP & SERVICEProfessionals in Human Resources Association, Student Member 2011 to presentYMCA of Valencia, Volunteer Activities Coordinator Summers 2008-2010Publishing Today, Perfect Attendance 2006-2009

NAMEAddress Line 1

Address Line 2: Include city, province, postal codeCell Phone Number • Home Phone Number • E-mail Address

OBJECTIVE: To secure full or part time employment as a/in Title of Position/Area of Work

HIGHLIGHT OF QUALIFICATIONS • Years of relevant experience, paid or volunteer • Relevant education, training, and awards • Broader skill or attribute relating to HOW you do your work: what are you known for? How have

co-workers/supervisors described your work to you/to others? • Broader skill or attribute… • Broader skill or attribute…

WORK HISTORYMost Recent/Current Job Title, Organization, City, Province Year - Year/Present • An Accomplishment expressed as an Action Statement (don’t forget your Action Verb) that relates to


your résumé’s Objective2nd Most Recent Job Title, Organization, City, Province Year - Year • An Accomplishment expressed as an Action Statement (don’t forget your Action Verb) that relates to



VOLUNTEER EXPERIENCETitle of Most Recent Volunteer Role, Organization, City, Province Year - Year • An Accomplishment expressed as an Action Statement (don’t forget your Action Verb) that relates to



EDUCATION AND TRAININGLatest Qualification Achieved, Organization/Institution, City, Province Year - Year • If the qualification is broad or unusual—like a multi-year diploma—highlight some relevant courses

or learning significant to the résumé’s Objective

2nd Most Recent Qualification Achieved, Organization/Institution, City, Province Year - YearName Phone Number Page 2

HOBBIES AND INTERESTS (Optional)Most Recent Position Held, Club/Organization/Team, City, Province Year - Year • [Optional] An Accomplishment expressed as an Action Statement (don’t forget your Action Verb)

that relates to your résumé’s Objective2nd Most Recent Position Held, Club/Organization/Team, City, Province Year - Year • [Optional] An Accomplishment expressed as an Action Statement (don’t forget your Action Verb)

that relates to your résumé’s Objective [and/or] A list of activities/hobbies separated by commas (no dates necessary)

References Available Upon Request

Chronological Résumé

Chronological Resume Template

Full NameStreet Address City, State Zip

[email protected] – phone number

Objective (optional): Seeking X job at Y company where I can contribute my A skill and B experience.

Summary of Qualifications (optional) • These should be specific summaries or highlights of your academic and professional career • Major awards or accomplishments can be included • Foreign language or computer skills are ideal in this section • Years of experience can be combined to highlight overall time in industry • Tailor this section to show how you meet the qualifications of the specific job description

Education Del Mar College Corpus Christi, TX Major Expected Graduation Month, Year

• GPA if over 3.0 – can also use Major GPA • Include major course projects/ or list classes relevant to job • Relevant coursework is optional and usually unnecessary • Do not put your high school or a transfer college in this section, but do include other degrees or

certificates you have earned

Experience Company Name City, State Job Title Month/Year to Month/Year • Include major paid and unpaid experiences, starting with the most recent or current • Use 3-7 bullets per experience to describe the skills and accomplishments achieved • Start each statement with a 3rd person, past-tense action verb - avoid phrases like “responsible for”

or “duties were”

Organization Name City, State Job Title Dates of Employment • Add numbers when possible, as it helps quantify your skills (ages worked with, number of

customers or students, sales generated, etc) • Multiple positions held at the same organization can be included under the same heading • Keep the bullet statement to one or two lines each – no paragraphs!

Activities and Awards (optional) • List organizations or clubs you belong to that relate to your career • Consistent volunteer experiences can go here • Just list the experience or award – don’t go into details • No “References available upon request” on your resume – it should be a separate page

Chronological Résumé Sample

CATHERINE “CATHY” O’RESEARCH(585) 555-1212

[email protected] Assistant with extensive experience in personal injury, medical malpractice, consumer law. Excellent Organizational skills; Excellent Interpersonal/Communication skills; Excellent client relations; Strong computer skills; Strong multitasking skills

EDUCATIONAssociate of Applied Sciences, Paralegal Studies (Cum Laude), 2007 | Lee College, Baytown, TX

LEGAL EXPERIENCE Mason, Spencer & Preston, L.L.P. 2001 - Present Legal Assistant for James J. Spencer, Partner Specializing in Personal Injury, Medical Malpractice, Consumer Law Chesnut, Appel & Corning, L.L.P. 1997-98 Legal Assistant for Louis Chesnut Specialized in Personal Injury

Flaglar, Blizzard & McMurray, L.L.P. 1985-86 Legal Secretary for R. Allan Blizzard Specialized in Personal Injury

ADDITIONAL ADMINISTRATIVE EXPERIENCE Rochester City School District - Transportation Department 2000-2001 Administrative Assistant

Faith Lutheran Church and Early Childhood Center (ECC) 2000 Assistant to ECC Director

Eckerd Drugs 1998-99 District Secretary, Rochester and Buffalo Districts

SKILLSCase ManagementCommunicating with clients, insurance adjusters, court personnel and opposing counsel; conducting initial interviews with clients; collecting PIP claims; scheduling appointments, depositions, mediations, and trials; making travel arrangements; controlling dockets; ordering and proving up medical records and bills for submission to the court; creating and maintaining medical chronologies; preparing settlement documents.LitigationPreparing pleadings, motions, and other legal documents; organizing andanswering discovery requests; preparing trial notebooks, attending voir dire and trials with attorneyAdministrationProcessing Accounts Receivables/Payables; using Dictaphone, typing 60+wpm, 10-key by Touch, Paradox, Time slips, MS Office Suite

Reference Page SampleJessica C. Sanchez

123 Main St.Corpus Christi, TX 78404

[email protected] • (361) 698-5555

References

Steve SmithAssistant ManagerCommunity Banks of Corpus Christi321 State St.Corpus Christi, TX 78413(361) [email protected]

Kelley LobatoAssociate Professor of BusinessDel Mar College208 Edgemont Blvd.Corpus Christi, TX 78404(361) [email protected]

Lisa ChuClient Services Manager Charles Schwab & Co.555 Main St.Corpus Christi, TX 78404(361) [email protected]

Guidelines • Use the same heading for your references as you have on your résumé. • Employers typically ask for three to five references, so try getting at least five when you start your

job search. If the employer only wants three or four, choose the three or four most relevant to the position and industry.

• Do not include personal references unless the employer specifically requests them. • Bring this sheet with you to the interview, but do not submit it with the initial application unless it is

requested. • Be aware that some organizations will only give out basic information such as the dates you were

employed. Do your best to avoid these references. • Contact your references as soon as you have handed out the reference list. You may want to send

them a recent copy of your résumé, as well as a description of the position for which you’ve interviewed.

• If a reference is no longer with the organization where you worked with them, list their current information, as well as the previous title and company.

Is the Cover Letter Really Necessary?A Cover Letter is an introduction, a sales pitch, and a proposal for further action. You must communicate your value to a prospective employer in an understandable, brief, and positive way.

Cover Letter Outline

1. The first paragraph should state your reason for writing. State the position you are applying for and the source of your information. Introduce your themes.

2. The second paragraph is where you sell yourself. Outline your strongest qualifications that match the position requirements. As much as possible, provide evidence of your related experiences and accomplishments. Make reference to your enclosed résumé.

3. The final paragraph should suggest an action plan. Request an interview and indicate that you will call during a specific time period to discuss interview possibilities.

4. Express appreciation to the employer for his or her time and consideration.

Keep your letter personal, warm, but professional and formal. Do not address the letter “to whom it may concern.” Do your homework and use a name. The information can be obtained by telephone or from the company’s Web page.

Parts of a Cover Letter

[Your Name][Street Address][City, ST ZIP Code]

Date

[Recipient Name][Title][Company Name][Street Address][City, ST ZIP Code]

Dear [Name]

First Paragraph: Your very first sentence should explain why you are writing including a job title and where you saw the position. The rest of the first paragraph should create a personal connection between you and the organization. Have you talked to employees? Tell them what great things the people you have talked to say and why you want to be a part of the organization! Check the Career section of their website and see what they say about themselves; check the “About Us” section of their website; check recent news articles – find something that clicks with you about this organization and speak to that.

2nd paragraph: The second paragraph should sell your skills and experience. As much as possible you should tie these attributes to the employer’s needs as stated in the job description, in an information session or uncovered through networking. Focus on what you can do for the employer, not what the employer can do for you.

3rd paragraph: Closing. Indicate that you would like the opportunity to interview for a position or to talk with the employer to learn more about their opportunities or hiring plans. State what you will do to follow up, such as telephone the employer on a specific date and then make sure you do! Thank the employer for her/his consideration.

Sincerely,

SAMPLE STUDENT

(borrowed from Texas A&M University-Kingsville Career Services)

Cover Letter SampleSample Student1234 West 67th St.Home, TX 78414

March 17, 2014

Ms. Terry GuestDirectorValero EnergyPO Box 696000San Antonio, TX 78269

Dear Mr. Guest:

I am writing to you in regard to the Staff Accountant position currently posted on the Texas A&M University-Kingsville Career Services site. I am very excited about the prospect of bringing my skills and professionalism to work with a company like Valero which has made a real investment in not only effective, traditional energy sources but also in new and innovative alternative sources. Valero is on the leading edge of the energy industry and I am excited about the prospect of contributing to your organization.

According to your job description this position requires skills in accounting functions including general ledger reconciliations, analysis and reporting; ensuring the completeness, accuracy and timeliness of the general ledger and internal monthly and quarterly statements and various reconciliations. In my experience as a junior accountant, accounting intern and billing coordinator I handled monthly journal entries, analyzed expenses, reviewed and corrected accounting entries and generated reports. Accounting corrections I made as an intern revealed nearly $50,000 in unpaid bills and mislaid funds. My enclosed résumé provides more details on my qualifications.

I look forward to the opportunity to speak with you in person about this opportunity and how I can contribute to the continued success of your company. Thank you for your time and consideration.

Sincerely,

SAMPLE STUDENT

(borrowed from Texas A&M University-Kingsville Career Services)

Follow-up Letters Are ImportantAfter every interviewIt is recommended that you follow up the interview with a letter, within 24 hours, to the potential employer. Follow up even a negative contact. Remember, you are simply saying “thank you” for the interviewer’s time; and as a potential employee, you are showing continued interest. This courteous note does several things: It brings your name before the employer again and reminds the employer of your qualifications and intent. Follow-up helps get jobs. Don’t wait — this step may get you employment.

Follow-up/Thank You Letter Sample

Your AddressCity, State, Zip CodeDate

Contact’s NameTitleCompanyStreet AddressCity, State, Zip Code

Dear (Ms., Mr., Dr.) Contact’s Name:

Thank you for your time and for the interview on (date), for the position of (title). I enjoyed meeting you and learning more about your firm and about the position available at (name of company).

My enthusiasm for the position and becoming a member of the (department or firm) was heightened after the interview. I feel confident my education and previous work experience will enable me to become a most competent member of your organization.

Thank you again for your time, interest, and consideration. I look forward to hearing from you. If I can provide additional information, please do not hesitate to call me at (area code/telephone number) or you can email me at (email address).

Sincerely yours,

(written signature)

(typed name)

Social Media Guidelines

Here are a few quick tips to remember when posting information on social media:• Never post when you’re overly-tired, jet lagged, intoxicated, angry or upset.• Compose your posts, updates or tweets in a word processing document so you can check grammar and spelling

before you send them.• Check out the people who want to follow you or be your friend. Make sure they are people you know and trust

before adding them.• Don’t put anything on the Internet that you don’t want your future boss, current client or potential clients to read.• Pick a screen name that represents you and your company well. Don’t use gamer profiles or email addresses that

reflect a negative image on you.• Don’t post anything you wouldn’t say face to face to someone.• Do: Share interesting info, especially quality content.• Do: Add a nice picture of yourself. Having a picture on file does make you look more reputable and professional.

Popular Social Media Outlets• Facebook – Connecting with friends, family and colleagues, sharing pictures and videos• Twitter – Connecting with friends, like-minded colleagues and collaborators• Linked In – Building a network of professionals in and out of your field• Instagram – Online photo and video sharing, with the ability to apply digital filters and share on various social

media networks• YouTube – Create, share and discover original videos created by original people• Pinterest – Create and share ideas for various projects and interests

Filling Out The Job Application

Another Opportunity To Sell Me, Inc.Remember: Use action verbs to sell your skills and abilities.

• Do NOT put “see résumé” unless so instructed.

• Fill out the job application completely.

• A résumé does not replace the job application.

• Always use a blue or black pen (no pencil). Type whenever possible.

• Be prepared and have a pen with you as well as all needed information such as dates, telephone numbers, addresses, etc.

• Read the instructions carefully. Print when instructed - write when asked.

• Use your best and neatest penmanship. This shows good work habits.

• Fill out all spaces. Put N/A for “not applicable” when question doesn’t apply to you, showing the employer you have read and answered all questions.

• Work history is important. Emphasize your skills and abilities by using action verbs to describe job duties. Skills utilized in work performance are really what employers are looking for. Be sure to list part-time, temporary, and volunteer work if you have a short work history.

• References are frequently checked. List three individuals who know your work performance and/or educational performance. Always ask permission to list an individual as a reference; also, ensure the recommendation will be positive. Do not use friends or family.

• Write “Open,” if desired salary amount is requested on an application. If the employer presses for a salary amount state a realistic salary range. Example: $15,000 to $20,000. Know what the local job market is paying for the type of position you are considering. Negotiation is infrequently a factor for entry-level jobs unless stated “negotiable” in the job announcement.

• Never lie on an application.

• Check the application for spelling mistakes, missing words, or other errors. If any are found, fill out another application.

• When it’s perfect, hand it in.

• Neatness and completeness count!

First Impressions Count• Appearance • Attitude • Manners • Job Application

Dress neatly and conservatively

Present a positive attitude

Arrive on time (10 minutes prior to appointment time)

Be prepared• Know how to fill out a job application correctly• Have a résumé ready (even for part-time jobs)• Anticipate and practice interview questions• Follow up after the interview

Have a realistic wage expectation (research salary ranges for similar positions)

Show confidence in your abilities• Be able to articulate your goals• Know how to communicate effectively (oral, written

and nonverbal)

Be conscientious and enthusiastic

Be courteous and tactful

Have at least one or two questions ready to ask the employer.

Preparing for the InterviewCongratulations! You’ve identified job possibilities and you’re on your way to your first interview.Today’s employers are expecting:

• Communication skills• Motivation/Initiative• Teamwork skills• Leadership skills• Academic achievement/GPA• Interpersonal skills

• Flexibility/Adaptability• Technical skills• Honesty/Integrity• Work ethic• Analytical problem solving

SELL, SELL, SELL! Show employers that you:• Have the talents and skills required for the job• Have the effective communication skills• Have the potential to help make the organization more profitable• Are personable

Getting ReadyA last-minute checklist

• Prepare several clean copies of your résumé and keep them in a neat folder with spare paper to take notes if necessary

• Take a shower• Shampoo your hair• Shave• Brush your teeth• Use a deodorant• Comb your hair• Clean and trim your nails• Wear clean, freshly pressed clothes• Wear the proper clothes• Shine your shoes• Avoid flashy colors• Avoid loud fashions• Avoid excessive jewelry• Avoid strong perfumes or colognes• Confirm childcare plans• Don’t ask about company benefits, unless

the employer speaks of the company benefit package first

• Don’t chew gum• Bring a notepad and pen• Ask for a business card so that you can promptly

send a short thank-you note

Don’t leave anything to chance.Remember, you can’t be too prepared.

Dressing for Professional SuccessWhen you dress in clothes that mean business, you have a better chance of being thought of as serious minded. It only takes 12-15 seconds to form a first impression. More than half of that first impression is based upon appearance. In professional settings, clothing sends a message about you, your company or organization, and your position. The impression you make is crucial, especially during first meetings such as job interviews. The following information will provide you with helpful guidelines about professional dress.

WOMEN’S ATTIRE

Suits and DressesA suit or tailored dress is the most professional attire. Choosing a conservative, classic style is usually a good rule because it is versatile and a good investment. It may be worn to an interview as well as in many professional settings. Select a fabric that will take you through several seasons. Of course your chosen career path will influence what you wear. Many career fields, such as law, finance, or accounting tend to be conservative, a fact reflected in the way people in these fields dress. Other fields, such as fashion design or art, allow greater creative expression. Some professions, such as sales, marketing, and education, bridge the gap between the creative and the traditional fields. In these fields you can update and add some flair to a classic traditional style. Remember you can always adjust your wardrobe to the work atmosphere once you are hired.

Color and PatternBuild your professional wardrobe around a neutral color like navy charcoal gray, black, off-white, camel (beige, khaki, or taupe), or olive.

ShoesShoes should be closed-toe pumps, with heels ranging from one to two inches. Styles should be on the conservative side. Neatness is important, so make sure that your shoes are clean and polished. The way you care for your shoes says a lot about you. Remember, comfort is essential. Do not buy shoes that hurt.

Accessories and JewelryAccessories such as handbags, belts, and scarves should be coordinated with your outfit. When choosing a handbag, pick one versatile enough to coordinate with many outfits. Go with the most prominent neutral color in your wardrobe. Be careful not to overdo your accessories. Accessories used in moderation add style; too many add confusion. Jewelry should be understated and simple. Wear only one ring per hand. Avoid dangling earrings, large rings, noisy bracelets, and body piercing. Jewelry that moves too much or makes noise is distracting. In choosing jewelry, choose gold, silver, or pearls. Metals should match.

HairSelect a hairstyle appropriate for your hair type, face, age and life-style, profession, and personality. Your hair should be clean, neat, and controlled. A short style is always professional. Long hair should be pulled away from the face for the most professional look. The condition of your hair is also important. Take care of your hair. Dry, brittle, or bleached-out hair communicates poor personal hygiene.

NailsA neat appearance is important. Nails should be short and well groomed. Choose a neutral shade or clear nail polish.

MakeupWhen applying makeup, aim for a natural look that enhances your appearance and does not overwhelm. Makeup should be understated and conservative.

MEN’S ATTIREThe best choice of fabric for a suit is pure wool or wool-blend in navy or charcoal gray with or without pin stripes. Single-breasted styles are considered a conservative look. Double-breasted styles appear trendy. Other styles such as muted plaids and tweeds in neutral colors are acceptable. Button your blazer or jacket when you stand. You’ll present a more polished look.

GroomingPersonal hygiene is important in all professional settings, including clean and well-groomed hair, clean healthy nails, and well-groomed facial hair. A short conservative hairstyle is the most professional. If you have a beard or mustache groom it daily. Your mustache should be well above your upper lip.

ShirtsWear traditional cotton or cotton-blend shirts with long sleeves and straight or button collars. White and light blue are recommended for interviews.

TiesThe best fabric for ties is silk, followed by polyester that looks like silk and silk-polyester blends. The tie should just reach your belt buckle. For traditional professions choose from classic polka dot, paisley, or repetitive patterns in dark colors. In nontraditional fields or companies such trendy patterns as floral may be acceptable.

ShoesThe best shoes for an interview are leather or simulated leather lace-up shoes. Choose dark colors like black, cordovan, or dark brown. Your shoes should match the color of your belt for a coordinated look. Dress socks should match the color of your slacks or shoes. Wear socks that cover your calves. Do not wear short socks.

JewelryWatches, wedding rings, and conservative men’s rings are appropriate in any situation. Stay away or avoid items like bracelets and earrings, which convey a more casual look.

The Interview ProcessInterviewing tip

• Learn the interviewer’s full name, correct pronunciation, and his or her title prior to the interview.• Consider a mock interview to practice your interviewing skills.

THREE PHASES OF A JOB INTERVIEW

Phase 1: The Greeting-Getting Comfy• Establish rapport.• Listen.• Discover the employer’s needs for the job.• Let them know what you’ve got.

This is the time to be courteous and businesslike. Shake hands firmly if offered and be seated when asked. Speak to the interviewer in a calm, firm voice (practice is in order here) and appear attentive and interested. Listen carefully and, if you do not understand a question, ask for clarification. Know general information about the company and be ready to ask concrete questions of the interviewer.

Phase 2: Body of the Interview-Getting To Know All About You• Talk about your strengths.• Explain how you solve problems.• Mention your greatest achievement.• Illustrate how you can contribute to their organization.

Today’s employers are committing considerable time and resources to recruiting and interviewing. They need to quickly identify the knowledge, skills, and abilities candidates have to help them be successful on the job.

As a candidate, your goal is to demonstrate how your knowledge and experiences can benefit the employer. The more interest, enthusiasm, and motivation you display in an interview, the better your chances are for moving forward in the process. You can do so by describing times when you’ve been successful in using the knowledge, skills, or abilities required for the job. If you’ve been successful using these skills in the past, you’re likely to be successful in the future as well. Examples of past performance may come from work experience, internships, activities, hobbies, volunteer work, family life, and other activities.

Questions Frequently Asked by Interviewers• Don’t answer questions with a simple “yes” or “no.” Always give full details and backup with an example.

Describe those things about yourself that relate to the situation. • A great way to prepare for the interview is to work with a friend or a small group, taking turns answering questions

out loud, then providing each other feedback. The more you practice, the more comfortable you will likely be in a real interview situation.

Questions to Expect

1. Tell me about yourself.Talk about your college education experience, qualifications, and accomplishments-not your childhood, family, or hobbies.2. What motivated you to apply for this job?Talk about the interesting details for the job and why they fascinate you.3. Why do you want to work for us?This is when research on the company pays off.4. Tell me about your education and or training.Explain your education or training and tell how it helped prepare you for the job you want.5. Which course did you find most difficult? Why?The interviewer wants to know if you have perseverance: “I got a D in my first semester in algebra. My study skills were all wrong. I joined a study group. By the second semester I pulled it up to a B and kept it there.”6. What qualifications do you have?Using your fingers, name a skill and list your qualifications. Move to the next skill.7. What salary do you expect to be earning five years from today?Avoid salary questions by stating, “ A fair salary. A salary equal to my work contribution.”8. Give an example of any major problem you faced and how you solved it.Think of something related to work, school, civic, or leisure activities. Tell it as a story. Give details. The interviewer wants to see how you define problems, identify options, decide on a solution, handle obstacles, and solve the problem.9. What did you like most about your last job?Talk about your responsibi l i t ies , chal lenges , accomplishments, and the people. 10. What would you change about that job?Don’t bad-mouth the job. Explain that you’d want more responsibilities. It shows initiative. 11. What was your greatest accomplishment? What did you learn from it?Talk about your accomplishments related to education, and or work experience, such as completing your degree, or implementing a new idea into the workplace.

12. What was your greatest failure? What did you learn from it?Facing up to failure show maturity. Avoid examples that might reflect on your ability to do the job. 13. What is your greatest weakness?Focus on work, not character weaknesses. Turn it into a positive, “I’m accused of being a workaholic. I like to stay and get caught up on the odds and ends before I go home.”14. What motivates you to do a good job?Money is not a good answer. A good answer is something like, “having responsibilities and being acknowledged when the job is done right.”15. Are you at your best when working alone or in a group?“Both, I enjoy working as part of a team and I can work independently to get my share of the work done.”16. Would you rather be in charge of a project or work as part of the team? Why?“Either. I’m not afraid to take responsibility or I’m not afraid to roll up my sleeves and pitch in.” 17. What do you like most about yourself? Least?See #13. Stress positives.18. Why should we hire you?It’s time to toot your horn! You should stress how your skills and abilities relate to the employers needs. For example, I have a solid track record in sales and marketing. I will bring to this job both formal education and five years practical experience in the Marketing field. In my last job I increased sales by 20% each year for the past five years. 19. What kind of salary are you looking for today?“I have no set salary. What salary is usually offered to someone with my qualifications?” If the interview persists, give a general answer like, “somewhere in the twenties.”20. Do you have any questions for me?Yes, thank you, I do have a few questions! Be sure to have questions prepared. (See page 27 for examples of “questions to ask” at the end of the interview.)

Question and Answer Interviewing

Behavior-Based Interviewing

Behavioral interviews are a favorite of interviewers across the country. This interview method is based on the premise that past performance is the best indicator of future performance.

You will be expected to give detailed, but focused, descriptions of actual circumstances. Take your time in formulating your response. The interviewer will understand and allow you to gather your thoughts. Describe an overview of the situation: your role, where, when, who was involved, what was the challenge, the action you took, and the results.

Behavioral questions frequently start with these phrases:

• Tell me/us about a time when you….

• Describe a situation where you….

• Give me/us an example of a time when you….

• How have you handled ____ in the past…?

• When have you had a situation where you had to …?

Questions commonly asked in a behavioral interview.

• Describe a creative idea you produced which led to a significant improvement in an activity or project you were involved in at your job.

• What was the most complex task you have been assigned? What steps did you take to complete the task?

• By providing examples, demonstrate that you can get along with a wide variety of people and adapt to different work environments.

• Give me an example of a time when you did not meet a deadline. How did you handle the resulting situation?

Once you’ve answered the interviewer’s anchor question, a series of probing questions might follow:

• What was your specific role?

• Who else was involved?

• How did you decide which task to do first?

• How did the outcome affect the company?

• What might you have done differently?

• How has that experience affected the way you would approach the situation today?

What Employers Look for in Behavioral Interviews

As the term “behavioral interview” implies, employers are looking for behaviors that are equated with success. They are comparing your skills and abilities to the competencies required to successfully perform the job. Therefore, based on competencies, you and the interviewer determine if the job is right for you and if you are right for the job.

Phase 3: Conclusion-It’s your turn now, then give thanks• Now is your chance to ask questions.

• Confirm your interest.

• Find out how they will be proceeding with the selection process.

• Get the interviewer’s business card.

Ask questions. A lack of questions may be mistaken as a lack of interest.

Questions to Ask InterviewersNever go to an interview without preparing questions beforehand. The following are examples of the types of questions you may ask in an interview.

1. What do you consider to be the organization’s strengths and weaknesses?

2. Describe the work environment.

3. Why do you enjoy working for this organization?

4. Describe the typical responsibilities of the position.

5. What are your plans for new products or services?

6. Describe the opportunities for training and professional development.

7. Are there opportunities for advancement within the organization?

8. What areas need the immediate attention of the person you hire?

9. What activities could I engage in now that might help me on the job if I’m hired?

10. How is one evaluated both formally and informally?

When you have no further questions:• Express appreciation for the interviewer’s time.

• Ask if you may contact them the following week for a decision.

• Restate your interest in the position.• Depart in the same sincere, enthusiastic businesslike manner

in which you entered.

After the InterviewWithin 24 hours after the interview, write a thank you note. Thank the interviewer(s) for their time and be sure to reemphasize your interest in the job. Send a thank you note to each interviewer. Make sure each letter is unique, as they will all end up in the same file. You may fax, email, overnight, or hand deliver it. You want to make sure that the interviewer receives your note before the end of the following day. The faster your note arrives, the greater the likelihood of a positive outcome.

You are probably thinking that everyone calls or sends a thank you note. The fact is that the majority of students or interviewees never send one, and those who do usually send it via postal service, which can arrive a week after the interview. So make yourself stand out and take the extra time to make a final positive impression.

Components of the Letter

• Type the letter in a business letter format.

• Address it to the person or to each person with whom you interviewed.

• Express appreciation for the opportunities to interview, to tour the facilities, and to meet other employees, etc.

• Mention the day of your interview, the position, and the company.

• Express continued interest in the position and the company.

• Re-emphasize your most important skills and qualifications and how you expect to contribute to the organization.

• Include any information you forgot to mention in the interview, if necessary (be brief).

• Close your letter with a comment about future contact with employer.

A sample thank you letter is on page 18 of this book.

Keep a record of your entire job search activity.

Set up a system to manage your job search.

• Send your follow-up letters immediately.

• Keep photocopies of cover letters and résumés you send out as well as of the position announcements to which you respond.

• Keep your interview journal up to date (positions for which you have applied, interviewed with Mr., Ms., Dr., when, where, how you found out about that position, brief comment about interview).

• Start checklist: cover letter, résumé, follow-up letter, follow-up calls, dates called. (Calls can be made after five working days to inquire about a position unless told otherwise.)

• Continue job search for other positions and don’t become discouraged. Keep a positive attitude and continue to follow all the necessary steps toward success.

The Offer LetterClosing the deal: Salary and Benefits Negotiation

You got a job offer! Congratulations!

Show your genuine enthusiasm and gratitude to the hiring manager when you get the celebratory call.But before you accept the offer, take some time to reflect and assess whether the position is going to meet your professional and personal goals, and whether the salary and benefits package is going to work for you.

• Don’t get caught up in the moment. Show your enthusiasm but stop short of saying, “Yes!!”• Be sure to consider organizational and cultural fit.• Recognize that salary is only one component of the compensation package.• Make sure you understand all the details of the job offer including benefits.• Prepare a script to help you get started asking for salary or benefit enhancements

Here is a list of questions to get you started:1. Do you provide funding for professional

development opportunities?(i.e. conferences or national meetings)

2. How do I utilize the tuition education benefit?3. Would there be any opportunity for upper mobility?

Chart of number of years of service vs increasing education scale?

4. Do I have the option to get a payout for unused PTO time? Or is it use it or lose it?

5. Do you anticipate my schedule changing over the course of the fiscal year? (i.e. peak season)

6. If I work overtime, will I be compensated with “comp time” or “overtime pay”?

- Child and Elder Care Benefits- Compensation time- Family-friendly benefits- Flex time- Health Insurance- Job Resources- Life and disability insurance

- Phased retirement- Professional development- Relocation- Retirement investment plan- Sick, personal and parental leave- Tuition reimbursement- Vacation Time

Resource: http://idealistcareers.org/closing-the-deal-salary-and-benefitsnegotiation

7. What type of health insurance options do I have? When will I be able to utilize benefits? • Structure (HMO vs PPO) • Mental health services/Employee assistance programs (EAP’s) • Other services (physical therapy, allergies, prescriptions, HSA) • Dental and vision insurance

8. How are my PTO (Paid Time Off), designated and accumulated? • Personal Leave: • Sick Leave: • Vacation Time:

9. What is the percentage of contribution from (insert company name) towards employee retirement? For example: TRS (Texas Employee Contribution 7.7%)

10. Do you provide relocation expenses?

Job Fair SuccessJob Fairs Are Fun, When You Know How to Use Them

Job fairs are becoming a common means of entry level recruiting. It is an opportunity for students to meet with hiring companies. However, unless you do your homework, you will end up wasting your time.

This may be one of the few opportunities for you to have a roomful of recruiters available to speak with you one on one. Take advantage of this opportunity.

Let’s go to the fair!

• Dress appropriately and bring copies of your résumé. Even if you are only surveying the scene, be neat and clean. Résumés are needed even for part-time positions.

• Introduce yourself (Be sure to make eye contact along with a firm handshake).

• Prepare a brief verbal mini-résumé to introduce yourself, and practice expressing who you are.

• Ask questions about career opportunities, specific job openings, and education and experience requirements about the organization itself.

• Make no assumptions about where the jobs are. Positions pop up in unusual places and with companies you never considered having potential with.

• Speak with as many representatives as possible. Stop at all employers tables or booths.

• Ask for business cards from the employers with whom you come in contact. You’ll want this information later so you can follow up with a telephone call or a follow-up letter.

• Remember to immediately write a note thanking the employer for the time he/she spent speaking with you. Include another résumé and supporting materials, if requested.

• Keep all your job fair information in one place.

It is important to realize that you are not alone when conducting your job search. There are many people going through this process. Whether you are just beginning your college experience, approaching graduation, or conducting a job search, Del Mar College is available to help you.

Del Mar College101 Baldwin Blvd.

Corpus Christi, TX 78404-3897

www.delmar.edu/placement

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