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HIGH PERFORMING TEAMS FOR EVERY BUSINESS NEED
DIANA LARSEN, AGILE FLUENCY PROJECT
©© 2019 Diana Larsen & James Shore, Agile Fluency Project LLC@DianaOfPortland @AgileFluency
HIGH PERFORMING TEAMS FOR EVERY
BUSINESS NEED Diana Larsen
Co-Founder/Chief Connector Agile Fluency Project
AGILE HUMAN FACTORS, 2 Oct 2019
AGILE FLUENCY PROJECT
agilefluency.org@DianaOfPortland @Agile Fluency
HIGH PERFORMING TEAMS - AN EXPLORATION
UPCOMING: What contributes to team high performance? Good beginnings lead to good outcomesClear expectations
AGILE FLUENCY PROJECT
agilefluency.org@DianaOfPortland @Agile Fluency
QUALITIES OF HP TEAMSTEAM MEMBERS SHARE
Deeper sense of Purpose and Mission
Ambitious performance goals
Complete approach to work
Mutual accountability, jointly held toward their purpose
Complementary skills J. Katzenbach & D. Smith. The Wisdom of Teams. 1999 (reprinted 2015)
History (added by Arlo Belshee)
@DianaOfPortland @Agile FluencyAGILE FLUENCY
PROJECTagilefluency.org
HIGH PERFORMING TEAMS LEAD TO HIGH VALUE
DELIVERABLESWhat the customer wants, accepts, & exchanges value for
That creates value for the business
In a timeframe that suits the customers’ needs
Easily maintainable and supportable after deployment
In a way that leaves team members ready and eager to work on the next deliverable!
@DianaOfPortland @Agile FluencyAGILE FLUENCY
PROJECTagilefluency.org
RESEARCH AT GOOGLE: FIVE KEYS TO HIGH PERFORMING
TEAMS1.Psychological safety: Can we take risks on this team without feeling
insecure or embarrassed?2.Dependability: Can we count on each other to do high quality work on
time?3.Structure & clarity: Are goals, roles, and execution plans on our team
clear?4.Meaning of work: Are we working on something that is personally
important for each of us?5.Impact of work: Do we fundamentally believe that the work we’re
doing matters?From “The Five Keys to a Successful Google Team” JULIA ROZOVSKY, ANALYST, GOOGLE PEOPLE OPERATIONSNovember 17, 2015https://rework.withgoogle.com/blog/five-keys-to-a-successful-google-team/
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TEAMS AS COMPLEX ADAPTIVE SYSTEMS, IN BRIEF
A Team is a Complex Adaptive Human System that Exists withinthe Greater Whole of the Program/Department/Division/Organization
Greater Whole
😀😉 😛😐
😎😌😏 😕
💻
Team
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HIGH PERFORMING TEAMS EXHIBIT GROUP COHESION
Group Cohesion arises when bonds (exchanges) link members (parts with differences) of a social group (whole) to one another and to the whole group (greater whole).
“Group Cohesion” wikipedia.com
Members of strongly cohesive groups are more inclined to participate readily (engage) and to stay with the group.
AGILE FLUENCY PROJECT
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WHY DO WE CARE ABOUT COHERENCE?
Because system coherence matters. Whether in technical or social systems.Coherence creates unity, congruity, consistency, logical interconnections, an overall sense of understandability, AND higher performance.
@DianaOfPortland @Agile FluencyAGILE FLUENCY
PROJECTagilefluency.org
COHERENT TEAMS GAIN:
UNITY Bonds link team members to one another and the whole team Predisposes team members to participate readily & stay with team
CONSISTENCYTeam members develop a code of interaction Patterns include: social & task relations, unifying acts, emotions
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MODEL OF TEAM COMMUNICATION
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TEAM LIFTOFFS & CHARTERING
Set the conditions & tone For your teams’ High Performance Right from the Start
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Inspiring
Collaborative Dynamic
AGILE TEAM CHARTERING MODEL
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PROJECTagilefluency.org
InspirationSignificance Motivation Success
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PROJECTagilefluency.org
UnityTrust
CollaborationCommitment
@DianaOfPortland @Agile FluencyAGILE FLUENCY
PROJECTagilefluency.org
See the SystemUnderstand FitRecognize Risk
AGILE FLUENCY PROJECT
agilefluency.org@DianaOfPortland @Agile Fluency
Agile
Fluency™
Value
Transparency
Core Metrics
Reduce Risk
Achievement
Increase Productivity
Increase ROI
Alignment
Increase Productivity
Increase Satisfaction
Focusing
Core Metric: At least once per month, the
team shows what it’s working on and how it’s
progressing from a business value
perspective.
Reduce Risk: Management knows when the
team is building the wrong thing, or isn’t
making progress, and has the ability to
positively intervene.
Increase Productivity: The team regularly
reflects upon, tunes, and adjusts its work
habits to provide more value.
Increase ROI: The team focuses their effort
on the priority that they are told is most
important to the business.
Increase ROI: The team makes incremental
progress on business priorities every month
Increase Productivity: Collaborative
communication reduces
misunderstandings and hand-off delays
among team members.
Delivering
Core Metric: The team can release their
latest work, at minimal risk and cost,
whenever the business desires.
Reduce Risk: Systemic flaws in your
production lifecycle are revealed early.
Reduce Risk: The team provides useful
releasee forecasts for managers and
customers as needed.
Increase Productivity: The team has low
defect rates, so less time is wasted fixing
bugs and more time is invested in making
improvements.
Increase Productivity: The team’s codebase
has low technical debt, which makes
changes cheaper and faster.
Increase ROI: The team ships on the market
cadence, capturing value as often as the
market will bear.
Increase Productivity: Low defect
rates and technical debt are beneficial
to job satisfaction and morale,
improving retention and productivity.
Optimizing
Core Metric: The team describes where their
products stand in their market and how
they’ll improve their position.
Reduce Risk: The team coordinates with
leadership to cancel or pivot low-value
products early.
Increase ROI: The team delivers products
that meet business objectives and market
needs.
Increase ROI: The team learns from market
feedback to anticipate customer needs and
create new business opportunities.
Increase ROI: The team includes broad-
based expertise that promotes optimal cost/
value decisions
Increase Productivity: The team’s
broad-based expertise eliminates hand-
offs and speeds decision-making.
Increase Productivity: Mutual trust
between the team and its organization
leads to rapid, effective negotiation.
Strengthening
Core Metric: The team describes its work in
the context of the business’s other initiatives,
allowing products to be balanced against
each other.
Reduce Risk: The team raises, and helps
address, cross-organizational bottlenecks
and issues early.
Increase ROI: The team participates in multi-
team activities that optimize the
organizational value stream.
Increase Productivity: The team recognizes
when they can contribute to another team’s
work, and when that work is more vital,
redirects their effort to help them.
Increase Productivity: The team cross-
pollinates perspectives, context,
learning, and innovations with other
teams and other parts of the
organization.
© 2018, 2019 Diana Larsen and James Shore, Agile Fluency Project LLC. All rights reserved.
BUSINESS BENEFITS
AGILITY = HIGH PERFORMING TEAMS = FIT FOR PURPOSE
Our Vision: Agile is done well in every organization. All teams practice in a zone of fluent proficiency that meets the business’ needs.
@DianaOfPortland @Agile FluencyAGILE FLUENCY
PROJECTagilefluency.org
AGILE FLUENCY PROJECT
agilefluency.org@DianaOfPortland @Agile Fluency
FOCUSING?
DELIVERING?
OPTIMIZING?
STRENGTHENING?
AGILE FLUENCY PROJECT
agilefluency.org@DianaOfPortland @Agile Fluency
THANK YOU
What is the Agile Fluency Project? For experienced coaches, consultants, change agents, and leaders, Who want to shift software development organizations toward more predictable success and greater business agility The Agile Fluency Project provides a pragmatic model for assessing teams’ fluent proficiency, supported by a suite of associated materials and training.
THANK YOU!