here for patients, here for each other · between slides and the livestream video ... 15/16 16/17...
TRANSCRIPT
Here for patients,
here for each other
Our virtual Annual General Meeting Wednesday 15 July 2020
Here for patients,
here for each other
Ellen Schroder
Chair
Welcome to our AGM
Our virtual AGM week
Monday: Supporting patients, families and carers: the family clinician liaison service
Tuesday: Work, grow, thrive & care together: supporting our workforce
Wednesday: A cancer service for the future at ENHT
Wednesday: East and North Hertfordshire NHS Trust Annual General Meeting
Thursday: Celebrating the year of the nurse and midwife
Friday: Digital innovation to support patient care
Using Glisser – our virtual event system
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Our agenda
Welcome
Ellen Schroder, Chair
Review of the year
Nick Carver, Chief Executive
Martin Armstrong, Deputy Chief Executive and Director of Finance and Information
Julie Anne Smith, Chief Operating Officer
Rachael Corser, Chief Nurse
Dr Michael Chilvers, Medical Director
A patient’s story – recovering from COVID-19
Chris and Mary Goward
Reflections on a pandemic
Nick Carver, Chief Executive
Operation: Restart
Julie Anne Smith, Chief Operating Officer
Q&A
Thank you
to all of our
volunteers
Congratulations to our Butterfly service
Our student
nurses in a
socially
distanced
induction
Amanda Radford, who came out
of retirement to support the trust
as a senior sister and nurse
educator, working in critical care
Our new staff wellbeing
area – created with your
donations.
Tablets helped patients
keep in touch with loved
ones
“It was so very lovely to see
his face, even though he
was very ill. He died the
following day.”
Dr Abdy Sedghi
Review of the year
Nick Carver
Chief Executive
Our financial health:
Final accounts 2019/20
Martin Armstrong
Deputy Chief Executive, and Director of Finance and Information
Moving in the right direction
18/19
Deficit
£13.5m
19/20
Surplus
£0.8m
3.0 2.9 1.0 0.5
-3.6
-16.0
-29.5
-25.8
-13.5
0.8
-35
-30
-25
-20
-15
-10
-5
0
5
10/11 11/12 12/13 13/14 14/15 15/16 16/17 17/18 18/19 19/20
Trust Surplus / (Deficit)
The long road to recovery
• The Trust has worked hard to develop and follow a consistent financial
strategy
• We’ve sought to achieve financial sustainability in balance with quality and
performance
• We’ve improved the quality of the data and information we use to make
business decisions
• Enhanced the accuracy of our appropriate capture and coding of activity
• Established an expert and innovative improvement function to help make
savings in a safe and sustainable way
• We’ve built a finance and information team that is expert, passionate and
committed
Why has our financial delivery improved?
Investing in our trust £'000
Building Maintenance
Fire Safety Works 1,266
Refurbishment of aseptic unit 869
ClO2 Plant Replacement 231
Backlog Maintenance - Building 1,515
3,881
Investment on medical equipment
Theatre Monitors 311
Anaesthetic Machines 240
Donated medical equipment (X-ray Machine) 280
Other medical equipment 1,311
2,142
IT Infrastructure
IT Hardware / PC refresh 1,817
Digital programme - Lorenzo 714
Renal IT System 291
Other IT Infrastructure 660
3,482
Strategic Investment
Renal Dialysis and Vascular 710
Total Capital Investment 19/20 10,215
Performance against our statutory duties
Classification Target Actual Rating
I&E 0.0 0.8 Missed
External financing limit
(EFL) * 3.0 -8.7 Achieved
Capital resource limit
(CRL) * 10.5 9.1 Achieved
Capital cost absorption
rate 3.5% 3.5% Achieved
Our auditor’s view
• Financial statements are true and fair in accordance with accounting policies of Secretary of State
• The part of the remuneration report to be audited has been properly prepared
• Information which comprises the commentary on financial performance within the annual report is consistent with the accounts
• Summary of opinion on economy, efficiency and effectiveness:
– Satisfied, in all significant respects, the Trust made proper arrangements to secure EEE
The year ahead – 2020 / 2021
• An emergency financial framework is in place across the first four
months of the new financial year across the NHS.
• This framework ensures that sufficient financial resources are in place to
help NHS providers to manage the impact of COVID-19.
• Normal contracting arrangements with commissioners have been
suspended during this period, as has the requirement to generate
savings.
• Revised financial guidance for the remainder of the 20/21 financial year
will come into place from 1 August.
Performance
Julie Anne Smith
Chief Operating Officer
556, 527
outpatient
attendances
205, 491
occupied
bed days
156,439
A&E
visits
65,202
day
cases
49,412
emergency
inpatients
26,471 chemo
attendances
57,987
radiotherapy
attendances
75,146
dialysis
attendances
5,241 births
6,783 elective
inpatients
Scale of activity
80.6% 81.7%
84.6% 83.8% 86.1%
85.1% 85.8%
81.5%
78.9%
81.5%
85.3%
80.2%
50%
55%
60%
65%
70%
75%
80%
85%
90%
95%
100%
Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar
% 4
hr
Perf
orm
an
ce
Emergency department 4-hour target
141,260
149,799 148,894
152,992
156,439
130,000
135,000
140,000
145,000
150,000
155,000
160,000
15/16 16/17 17/18 18/19 19/20
Nu
mb
er
of
A&
E a
tten
dan
ces
Emergency department - attendances
Emergency department 4-hour target
Type 3 minors and paediatrics
94%
95%
96%
97%
98%
99%
100%
4-h
ou
r p
erf
orm
an
ce
Type 3 (Minors) performance
94%
95%
96%
97%
98%
99%
100%
4-h
ou
r p
erf
orm
an
ce
Paediatrics 4-hour performance
Cancer performance
Standard
Target
Mar-19
Mar-20
Two week waits
Suspected cancer
93%
97.00%
98.77%
Two week waits
Breast symptomatic
93%
94.00%
97.14%
31-day
First definitive treatment
96%
94.47%
97.89%
31-day subsequent treatment
Anti-cancer drugs
98%
98.26%
99.50%
31-day subsequent treatment
Radiotherapy
94%
95.68%
98.06%
31-day subsequent treatment
Surgery
94%
78.79%
95.83%
62-day
GP referral to treatment
85%
67.52%
89.27%
62-day
Specialist screening service
90%
95.24%
66.67%
Cancer performance
62-day performance against all other trusts
ENHT (127th) 67.52%
Target = 85%
National performance = 79.72%
50%
60%
70%
80%
90%
100%
Performance at March 2019
Performance at March 2020
ENHT (15th) 89.27%
Target = 85%
National performance = 78.79%
50%
60%
70%
80%
90%
100%
70%
75%
80%
85%
90%
95%
100%
Apr-19 May-19 Jun-19 Jul-19 Aug-19 Sep-19 Oct-19 Nov-19 Dec-19 Jan-20 Feb-20 Mar-20
Elective waiting time performance
Treatment within 18 weeks of referral
91%
92%
93%
94%
95%
96%
97%
98%
99%
100%
Apr-19 May-19 Jun-19 Jul-19 Aug-19 Sep-19 Oct-19 Nov-19 Dec-19 Jan-20 Feb-20 Mar-20
Elective waiting time performance
Diagnostic tests undertaken within 6 weeks of referral
Quality
Rachael Corser, Chief Nurse
Dr Michael Chilvers, Medical Director
Quality Strategy 2019 - 2024
Quality
Care Quality Commission – July 2018
Care Quality Commission – December 2019
Quality Strategy 2019 - 2024
Quality
Positioned just outside the upper quartile
HSMR national peer comparison
Hospital standardised mortality rate (HSMR)
Positioned second in our peer group
HSMR peer comparison
Hospital standardised mortality rate (HSMR)
A patient’s story –
recovering from COVID-19
A short film featuring Chris and Mary Goward
Reflections on a pandemic
Nick Carver
Chief Executive
At the heart of the response
Initial projection – mitigated early peak
0
50
100
150
200
250
Critical care General & acute beds
Revised projection – mitigated early peak
shifted to right
0
50
100
150
200
250
16-Mar 23-Mar 30-Mar 06-Apr 13-Apr 20-Apr 27-Apr 04-May 11-May 18-May 25-May 01-Jun 08-Jun 15-Jun
Critical care General & acute beds
Patients who tested positive for COVID-19
0
5
10
15
20
25
Daily total Rolling 7-day average
Critical care beds occupied by date
0
5
10
15
20
25
30
Occupied beds Rolling 7-day average
Patient deaths due to COVID-19
0
1
2
3
4
5
6
Rolling 7-day average
Level 4 national incident
Level 4 national incident
Discharges to care homes – tested and not tested
0
5
10
15
20
25
30
35
Tested Not Tested
Our staff response
A new social contract
A new social contract
Operation: Restart
Julie Anne Smith
Chief Operating Officer
Operation: Restart
Provide the best care for all our patients; changes required in the hospital
Support our staff as they responded to change and worked through one of the hardest times
Cancer
operations
and cancer
therapies
sustained
throughout
the
pandemic
Emergency
Department
– triage pod
and
potential
Covid and
Non –Covid
departments
set up
Diagnostics
maintained to
support our
urgent and
cancer
patients
Outpatients
transformed
via innovative
digital
solutions –
Attend
Anywhere
Maternity
services
adapted to
ensure
access to
maternity
care
Operation: Restart
Provide the best care for all our patients; changes required in the hospital
Support our staff as they responded to change and worked through one of the hardest times
• We need to restart services for patients and meet the needs of our local
populations
• We need to maintain capacity for potential future surges in COVID-19 in our
populations
• We must be able to accommodate COVID-19 inpatients within the hospital –
in a way which keeps all of our patients, and staff, as safe as possible
• We must restart our services in a way which supports progress towards our
medium and long-term strategic priorities.
Operation: Restart - services today
Preventing
admission Frailty
Post-COVID
rehab and
support
Same-day
emergency care
and ambulatory
care
Discharge
home to
assess
Working as a health system
The way forward
Questions
• Ellen Schroder, Chair
• Nick Carver, Chief Executive
• Martin Armstrong, Deputy Chief Executive and Director of
Finance and Information
• Julie Anne Smith, Chief Operating Officer
• Rachael Corser, Chief Nurse
• Dr Michael Chilvers, Medical Director
Thank you for watching.