help me help you: getting the most out of your otm agents

19
Help me Help YOU: www.egiusa.com Getting the most out of your Agents

Upload: prasad-chandane

Post on 17-Aug-2015

83 views

Category:

Technology


3 download

TRANSCRIPT

Help me Help YOU:

www.egiusa.com

Getting the most out of your Agents

www.egiusa.com

www.egiusa.com

www.egiusa.com

Agenda • Overview • Best Practices • Efficiency • Watchout • Conclusion

www.egiusa.com

Overview • What is an Agent? • Why are Agent best practices important?

www.egiusa.com

Overview Initiate

www.egiusa.com

• Naming • Action Sequencing • Saved Conditions / Queries • Error Handling • Logging • Descriptions

Best Practices

www.egiusa.com

• Naming • Consistent • Intuitive • Static • Versions Control

Best Practices

www.egiusa.com

• Error Handling • Logging

Best Practices

www.egiusa.com

• Descriptions

Best Practices

www.egiusa.com

• Saved Conditions

Best Practices

www.egiusa.com

• Action Sequencing • 80/20

Best Practices

www.egiusa.com

• Saved Conditions • If, ElseIf and Else

Efficiency

www.egiusa.com

• Agent Actions

• Data Type Associations

Efficiency

www.egiusa.com

• Direct SQL Updates • Variables • Parsing

Efficiency

www.egiusa.com

• Locking, New Process

Efficiency

www.egiusa.com

• Duplicate Agents / Events

• Copying for Migration / Change Management

Watch Out!

www.egiusa.com

• Events

• Saved Condition • SQL

Watch Out!

www.egiusa.com

Conclusion