health solutions by mercer marsh benefits · health solutions because it’s smart business •...
TRANSCRIPT
YOUR PRESENTERS TODAY
Kevin KinsellaEuropean Sales
Leader
Wolfgang SeidlHead of HealthManagementConsulting
Sue EmmsHealth Management
Consulting
• Attracting and retaining high-performing talent is key.
• Musculoskeletal, stress and mental health are top concerns.
• Health benefit costs are 3.9% of payroll and growing.
TALENTISM IS THE NEW CAPITALISM*EMEA HEALTH CARE SURVEY 2012-2013
INTERNAL AUDITS
…said employeeengagement andsatisfaction is toppriority for their healthprogramme.
65% INTERNAL AUDITS
…believe thatinvesting in health isjustified by improvedattendance andproductivity.
76% INTERNAL AUDITS
…want to invest inemployee wellnessprogrammes toreduce health risks.
40%
*Klaus Schwab, Founder and Executive Chairman, The World Economic Forum
HEALTH SOLUTIONS
MENTALHEALTHLIFESTYLEDATA
BY MERCER MARSH BENEFITS
SOLUTION:
HRA
SOLUTION:
EAP
SOLUTION:
HEALTHCHALLENGES
EASY TO IMPLEMENT PROGRAMMES TO GET STARTED!
HEALTH RISKS
SOLUTION:
DASHBOARD
@
!
%
!%
%!
!
i
*
*
*
*
*
@
@
@
A
i i
i
i
%
%
A
A
A
%
i
*A
!
%@ i
!
iA
i
i
*
i A
i
ii
*
*
Claims data Health risk data Dashboards
i
i
i
i
i
i
A
A@@
@
%
%%*
*
*
*
*
A
A AA
* * *
i i iii
SOLUTION DASHBOARDDATA DRIVEN HEALTH MANAGEMENT
ABSENCE
Days Lost
0 2000 4000 6000 8000 10000
Stress
Colds, URTI
Gastrointestinal
MSD
2013
2012
2011
SOLUTION DASHBOARDSCREENSHOTS
HEALTH INSURANCE
Number of Claims
0 50 100 150 200 250 300
Muscu loskeletal
Oncology
Cardiovascular Disease
Psychiatric
Gynaecological2013
HEALTH SUMMARY 2013
MAIN DIAGNOSES
Severity RatingHealthInsurance
Long TermDisability
Absence EAP OH
Mental Health High
Musculoskeletal (MSD) High n/a
Vascular Disease Medium n/a
Cancer Low n/a
SOLUTION VALUE ADD
•Identify key health risks•Develop employeehealth strategy
•Analysis of health data•Identify trends•Create compelling story•Recommendations
SOLUTION DASHBOARDCASE STUDY
CLIENT CHALLENGE
•Services sector•>50,000 employees•International subsidiaries
•Identify trends, anomaliesand correlations•Development of tailoredinterventions•Business case
By accidentor design?
Key riskse.g. smoking,obesity, stress
Diseasestates e.g.diabetes,
heartdisease
Appropriatecare forcondition
USUALLY LOW LEVELOF INVESTMENT
HIGH COST!
WELL20%
AT RISK55%
ILL20%
LONG-TERMDISABLED
5%*
WELLNESSBARRIER
SOLUTION DASHBOARDHEALTH & PRODUCTIVITY
CLIENT EXAMPLE VALUE ADD
•Loss ratio of PMI scheme•Lack of data•Various stakeholders•Inappropriate referrals
•Accurate assessmentof condition•Triage•Referral•Data
•Financial services•4,000 employees•High claims for psychiatricreferrals
•Data•Risk containment•Reduction in absenceand presenteeism cost
CASE STUDYHEALTH PATHWAYS
WHAT IT IS CHALLENGE
SOLUTION HEALTH RISK ASSESSMENT (HRA)EMPLOYEE QUESTIONNAIRE
• Physical activity.• Weight and height.• Nutrition habits.• Alcohol intake.• Tobacco use.• Stress management.• Job satisfaction.• Sleep.• Lifestyle.• Medical history.• Biometrics (blood pressure,
cholesterol, blood sugar).• Work absence due to health
issues.
SOLUTION HEALTH RISK ASSESSMENT (HRA)VIELIFE’S APPROACH
Nutrition Physicalactivity
Sleep Stress
The vielife approach:ü Is integral to each and every working person’s lifeü Has a scientific and well-researched link to individual work performanceü Can be measuredü Has shown that small lifestyle changes can bring big results to the health and wellbeing of an
individual
Sleep is vital for keepingour bodies and mindsfunctioning properly. It
plays a key role inimproving memory,
alertness, energy andmotivation.
What and when we eatcan affect energy levels,how well our body and
brain functions, oursleep quality and it cansupport or diminish our
ability to cope withstress.
Everyone needs someform of pressure to
motivate them. Howevertoo much pressurebecomes stress.
Learning techniques tobuild resilience can
protect health in the longterm.
Getting active haspositive effects on
health and well-being,both physically and
psychologically.Exercising regularly canhelp us cope better with
stress.
SOLUTION HEALTH RISK ASSESSMENT (HRA)WELLNESS CHECKPOINT – EMPLOYEE REPORTS
Participant’s Personal Reports
Personal dashboard (Q1 2014)
Wellness Reports Suite: Personal Profile,Balance Sheet, How Am I Doing? and Data ListingAction Plan Reports: Your Action Priorities andFor Your AttentionWork & Life Reports: Work, Life & Healthand Work & StressGeneral Resources & Information: EmployeeAssistance, Wellness Links, Travel Health andWellness Strategy
Personal Dashboard to guide participantin setting goals and taking action
Q1 2014
© InfoTech Inc. Wellness Checkpoint is a registered trademark of InfoTech Inc.
Actionable Data
Evaluate risk across employee population:- By location- By business unit- By group based on any selected criteria
Includes built-in ROI metrics for realistic projection ofopportunity for impact
Tracks change over time to evaluate impact ofprogrammes & interventions
Dig-down power to investigate business questions
Comparative reports for insight, scorecardsand benchmarking
SOLUTION HEALTH RISK ASSESSMENT (HRA)WELLNESS CHECKPOINT – EMPLOYER REPORTS
© InfoTech Inc. Wellness Checkpoint is a registered trademark of InfoTech Inc.
SOLUTION VALUE ADD
•Enhance wellbeingprogramme•Global rollout•Enhanced data handling
•Global engineering firm•35,000 employees•Existing client•Wellbeing project
•Online assessment•Life style•Biometrics•Behaviour change tools
SOLUTION HEALTH RISK ASSESSMENT (HRA)CASE STUDY
CLIENT CHALLENGE
•Global & equitable service•Coordinated rollout•Cultural adaptation•Integration with wellbeingprogrammes
SOLUTION HEALTH CHALLENGESCOREHEALTH
• Corehealth:– Friendly workplace competitions to leverage social influence and
use interactive engagement tools to improve the health ofemployees.
– Works with global companies in 29 countries.
• Two types of challenges:– Single turn-key challenge.– Unlimited annual configurable challenges.
• Smart phone application.
• High data privacy standards with data housed in Canada.
• Extensive tool configurability for web portal design and reporting.
SOLUTION HEALTH CHALLENGESBEHAVIOURAL ECONOMICS
§ Innovative, interactive, and fun
§ Use social influence and“gamification” to driveparticipation
§ Take advantage of healthycompetition and the ability to offerincentives for participation
§ Keep programmes fresh bychanging your wellness initiatives
SOLUTION HEALTH CHALLENGESBEHAVIOURAL ECONOMICS
§ Cost-effective way to motivateand engage employees inhealthy habits
§ Limited administrative workrequired for each challenge
SOLUTION HEALTH CHALLENGESBEHAVIOURAL ECONOMICS
PRICING KEY BENEFITS
• Tailoring• Programme selection• Oversee
implementation• Reporting
• Available throughMercer’s preferredprovider on commissionbasis
• Fee per employee andnumber of challengesselected
• Culture of health• Behaviour change• Employee engagement• Reduction of health risk
factors
SOLUTION HEALTH CHALLENGESSUMMARY
PRODUCT SERVICE
• Online wellnesschallenges
• Choice of a number ofautomated challenges,e.g. steps, weight,nutrition
• Tracking of teams
SOLUTION EMPLOYEE ASSISTANCE PROGRAMME (EAP)SERVICE ELEMENTS
Available 24-hours a day, 365-days a year
TelephoneCounselling
Face to FaceCounselling Wellbeing Legal Manager Support
Critical Incident CaseManagement
Financial Debt OnlineServices
SOLUTION VALUE ADD
•Find regional solution•Devolved decision making•Legacy schemes•New schemes
•Industry: FMCG•Europe•15.000 employees•Several OpCos
•Data collection•Provider selection•Contracting &implementation•Annual review
SOLUTION EMPLOYEE ASSISTANCE PROGRAMME (EAP)CASE STUDY
CLIENT CHALLENGE
•Culturally sensitivesolution•Leverage economy ofscale•Streamlined reporting•Focus on clinical andeconomic outcomes
HEALTH SOLUTIONSBECAUSE IT’S SMART BUSINESS
• Health management programmes can help differentiate companies as“employers of choice”, which increases brand equity andpreference among customers.
• Poor health can damage the business (reputation, safety andbusiness continuity).
• Poor health impacts productivity.• Poor health drives cost.• Investments in employee health programmes show a positive ROI.
Why manage employee health?
BENEFITS VALUEHEALTH + ENGAGEMENT = PRODUCTIVITY
HEALTHY
ENGAGEDBRANDVALUE
HIGHPERFOR-MANCE
CULTURE
HEALTHY &PRODUCTIVEWORKFORCE
ENGAGEDWORKFORCE
INCREASEDREVENUE
Questions?
If you would like more information on HealthSolutions products, please contact your usual
local MMB consultant.
YOUR PRESENTERS TODAY
Kevin KinsellaEuropean Sales Leader
Wolfgang SeidlHead of Health
Management Consulting
Sue EmmsHealth Management
Consulting
QUESTIONSPlease type your questions in the Q&A section of the toolbar and wewill do our best to answer as many questions as we have time for.
To submit a question while in full screen mode, use the Q&A button,on the floating panel, on the top of your screen.
CLICK HERE TO ASK A QUESTIONTO “ALL PANELISTS”
FEEDBACKPlease take the time to fill out the feedback form at the end ofthis webcast so we can continue to improve. The feedbackform will pop up in a new window when the session ends.