health care public relations, marketing & internal communications
DESCRIPTION
Health Care Public Relations, Marketing & Internal Communications A Social Media Summit Build Your Hospitals Reputation with Web 2.0 Measurement David D. Bennettt October 4-6, 2009 Mayo Clinic Scottsdale, ArizonaTRANSCRIPT
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something fresh is happening herefresh thinking fresh solutions fresh new ways to grow your success
Build your hospital's reputation with Web 2.0
measurementDavid Bennett, Ph.D.
Senior Vice President Interactive Solutions
StayWell Custom Communications
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2Build your hospital's reputation with Web 2.0 Measurement, October 5, 2009
Give Them What they Want
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3Build your hospital's reputation with Web 2.0 Measurement, October 5, 2009
Video and Audio Lengths?
This is consistent with what we
found at the Medical University of
South Carolina
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4Build your hospital's reputation with Web 2.0 Measurement, October 5, 2009
Online Video Health Sites Continue to Grow
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5Build your hospital's reputation with Web 2.0 Measurement, October 5, 2009
Consumer Focused Video Sites
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6Build your hospital's reputation with Web 2.0 Measurement, October 5, 2009
Physician Targeted Video Sites
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7Build your hospital's reputation with Web 2.0 Measurement, October 5, 2009
YouTube Allows for User Generated Advertising of Your Services
Embed code fordistribution of video
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8Build your hospital's reputation with Web 2.0 Measurement, October 5, 2009
Video Goes Viral
Insure that you brand your
content and include contact
information. The best practice
would be to use a unique
telephone number in order to
track your content.
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9Build your hospital's reputation with Web 2.0 Measurement, October 5, 2009
Share your Content with the World
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10Build your hospital's reputation with Web 2.0 Measurement, October 5, 2009
Online Video Patient Stories to Qualifiers
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11Build your hospital's reputation with Web 2.0 Measurement, October 5, 2009
Bariatric Video Program Drives Business
There were 888 people who viewed the on-
line Bariatric Videos over an 11 month
period and provided enough demographic
information to track in MUSC’s Accounting
Systems.
Of those 888 people, 131 people (14.75%)
had 523 subsequent encounters with GI
Surgery.
Of those 131 people 62 (47.33%) were
considered new to MUSC with this being
their first encounter.
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12Build your hospital's reputation with Web 2.0 Measurement, October 5, 2009
MUSC Bariatric Video Return on Investment
$ 772,000.00
$ 8,000.00
$ 780,000.00
Web Development and Video Production Costs
Revenue Generated by patients who registered online
and watched the video
TOTAL REVENUE LESS EXPENSES
* Excludes Adwords Expenditures to Drive Site Traffic
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13Build your hospital's reputation with Web 2.0 Measurement, October 5, 2009
Podcast Audience Demographics
Source: PEW/ Internet August 2008
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14Build your hospital's reputation with Web 2.0 Measurement, October 5, 2009
Consumer Generated Custom RSS Feeds
MUSC offers the ability to dynamically subscribe to podcasts based on key words.
This allows the end user to create a custom RSS feed of their own.
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15Build your hospital's reputation with Web 2.0 Measurement, October 5, 2009
Disease and Treatment Focused Content
180+ Physicians
helped produce the
content.
Single podcast focus
differed from the
general approach of
creating a series but is
in line with the way
consumers search for
health information.
One of our goals as a
public institution was
to was to increase
health literacy.
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16Build your hospital's reputation with Web 2.0 Measurement, October 5, 2009
Pregnancy Series
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17Build your hospital's reputation with Web 2.0 Measurement, October 5, 2009
Sponsorships Create a Winning Combination
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18Build your hospital's reputation with Web 2.0 Measurement, October 5, 2009
i-Tunes Allows us to Spread the Word
MUSC has 62 Channels and continues to grow on i-Tunes
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19Build your hospital's reputation with Web 2.0 Measurement, October 5, 2009
Give them Options
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20Build your hospital's reputation with Web 2.0 Measurement, October 5, 2009
E-Mail Makes it Simple to Subscribe
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21Build your hospital's reputation with Web 2.0 Measurement, October 5, 2009
E-Mail Subscriptions
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22Build your hospital's reputation with Web 2.0 Measurement, October 5, 2009
Customize and Brand your with FeedBurner
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23Build your hospital's reputation with Web 2.0 Measurement, October 5, 2009
Delivery and Tracking with FeedBurner
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24Build your hospital's reputation with Web 2.0 Measurement, October 5, 2009
Gathering Feedback from the World
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25Build your hospital's reputation with Web 2.0 Measurement, October 5, 2009
More Sample Feedback
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26Build your hospital's reputation with Web 2.0 Measurement, October 5, 2009
New Media Allows you to Create Dialogues with Potential Customers
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27Build your hospital's reputation with Web 2.0 Measurement, October 5, 2009
International Feedback
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28Build your hospital's reputation with Web 2.0 Measurement, October 5, 2009
Enhanced Physician Profiles
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Podcasts and Video Go Social
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30Build your hospital's reputation with Web 2.0 Measurement, October 5, 2009
Custom Downloadable Widgets
MUSC offers the downloadable custom widgets for its feeds through SpringWidgets.
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31Build your hospital's reputation with Web 2.0 Measurement, October 5, 2009
More Options- Widgets
Widgets can spread your
message through social media
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Building your reputation with Widgets
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33Build your hospital's reputation with Web 2.0 Measurement, October 5, 2009
Beyond the Web- Text Messaging
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34Build your hospital's reputation with Web 2.0 Measurement, October 5, 2009
Use of New Media in other Electronic Mediums is a Winning Strategy
New Media isIntegrated in all of MUSC’s e-Newsletters
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35Build your hospital's reputation with Web 2.0 Measurement, October 5, 2009
e-Newsletters- Embedded Video Engages
Integration of video into e-Newsletters
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36Build your hospital's reputation with Web 2.0 Measurement, October 5, 2009
Blogging with Physician Involvement
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37Build your hospital's reputation with Web 2.0 Measurement, October 5, 2009
New Media Goes Mobile at MUSC
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38Build your hospital's reputation with Web 2.0 Measurement, October 5, 2009
Search is Critical to Engagement
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39Build your hospital's reputation with Web 2.0 Measurement, October 5, 2009
Questions?