health care management association conference presentation ...€¦ · data as of may 8, 2014 ......
TRANSCRIPT
PA
GE
1
PA
GE
2
He
alt
hca
re F
ina
nci
al M
an
ag
em
en
t
Ass
oci
ati
on
Co
nfe
ren
ce
Josi
e S
ilve
rma
n,
Re
gio
na
l O
utr
ea
ch C
oo
rdin
ato
r
Jon
McD
aid
, R
eg
ion
al
Ou
tre
ach
Co
ord
ina
tor
Ore
go
n H
ea
lth
Au
tho
rity
/Co
ver
Ore
go
n
MA
Y 1
6,
20
14
WH
AT W
E’L
L C
OV
ER
TO
DAY
•C
urre
nt s
tatu
s of
Cov
er O
rego
n•
Web
site
vs.
Por
tal
•In
itial
bus
ines
s pl
an k
ey p
oint
s•
Com
mun
ity P
artn
er P
rogr
am
•Ye
ar 1
ope
n en
rollm
ent
•M
ay-N
ovem
ber
activ
ities
•T
rans
ition
Pro
ject
•Ye
ar 2
ope
n en
rollm
ent
•C
all t
o ac
tion
•C
onta
ct in
form
atio
n•
Q&
A
1) W
e ar
e no
t…�
Fin
ance
exp
erts
�IT
exp
erts
�D
ata
expe
rts
2) E
VE
RY
TH
ING
is s
ubje
ct to
cha
nge/
a lo
t no
long
er a
pplie
s…
DIS
CLA
IME
RS
•C
over
Ore
gon
is n
ot s
hutti
ng it
s do
ors.
•C
over
Ore
gon
does
not
nee
d le
gisl
ativ
e ap
prov
al to
tran
sitio
n to
the
fede
ral e
xcha
nge.
•C
over
Ore
gon
will
rem
ain
a st
ate-
base
d m
arke
tpla
ce th
roug
h 20
14.
•T
he p
lan
is to
mov
e to
the
fede
ral e
xcha
nge
in
time
for
the
next
ope
n en
rollm
ent p
erio
d st
artin
g N
ovem
ber
2014
.
CO
VE
R O
RE
GO
NIS
ST
ILL
HE
RE
•W
e w
ill c
ontin
ue to
sup
port
our
cus
tom
er
base
and
par
tner
s.
•P
eopl
e w
ho e
nrol
led
durin
g ye
ar o
ne o
pen
enro
llmen
t do
not n
eed
to d
o an
ythi
ng r
ight
no
w.
•P
eopl
e w
ho r
ecen
tly a
pplie
d do
not
nee
d to
re
appl
y.
CO
VE
R O
RE
GO
N IS
ST
ILL
HE
RE
Cov
erO
rego
n.co
msi
nce
Oct
ober
201
3:
�B
row
se Q
ualif
ied
Hea
lth P
lans
(Q
HP
s)
�S
ubm
it P
DF
app
licat
ions
ele
ctro
nica
lly, o
r do
wnl
oad
and
prin
t pap
er a
pplic
atio
ns (
mai
l/fax
in)
�P
ublic
sea
rch
for
appl
icat
ion
assi
stan
ce
Sin
ce la
te fa
ll 20
13:
�S
hop
and
enro
ll in
a Q
HP
with
sho
ppin
g gr
oup
info
rmat
ion
WE
BS
ITE
VS
. PO
RTA
L
Por
talf
rom
Oct
ober
201
3 –
Janu
ary
2014
:
�O
nly
avai
labl
e fo
r C
omm
unity
Par
tner
and
Age
nt (
CP
A)
use
�Li
mite
d fu
nctio
nalit
y
–U
nabl
e to
sub
mit
a co
mpl
ete
appl
icat
ion
onlin
e
–U
nabl
e to
enr
oll f
or a
QH
P o
nlin
e
Feb
ruar
y –
Apr
il 20
14
�O
nly
avai
labl
e fo
r C
PA
use
�E
nd-t
o-en
d fu
nctio
nalit
y
–A
ble
to s
ubm
it a
com
plet
e ap
plic
atio
n on
line
–R
eal t
ime
elig
ibili
ty
–A
ble
to s
hop
and
enro
ll in
a Q
HP
onl
ine
WE
BS
ITE
VS
. PO
RTA
L
•F
eder
al g
rant
s fu
nded
the
star
t up.
•T
hese
gra
nts
will
end
Dec
embe
r 20
14.
•B
egin
ning
in 2
015,
CO
will
be
self-
fund
ed
thro
ugh:
�A
n ad
min
istr
ativ
e fe
e on
QH
P e
nrol
lmen
ts s
et fo
r 20
14 a
t $9.
38 P
MP
M
�A
n as
sess
men
t on
publ
ic p
rogr
ams
prop
osed
at
$6.9
5 P
MP
M
YO
U M
AY R
EC
ALL
…
•In
tent
ion
was
to p
rovi
de s
eam
less
elig
ibili
ty
dete
rmin
atio
ns fo
r ta
x cr
edits
and
sta
te p
rogr
ams.
•In
divi
dual
s an
d sm
all b
usin
esse
s ab
le to
app
ly a
nd
enro
ll in
a p
lan
onlin
e.
•C
usto
mer
ser
vice
and
out
reac
h w
ere
desi
gned
to
ensu
re in
divi
dual
s an
d sm
all b
usin
esse
s ar
e ad
equa
tely
ser
ved.
Thi
s in
clud
es a
cus
tom
er s
ervi
ce
prog
ram
in a
dditi
on to
a b
road
com
mun
icat
ions
and
ou
trea
ch p
lan.
YO
U M
AY R
EC
ALL
…
To h
elp
mor
e O
rego
nian
s ge
t and
mai
ntai
n he
alth
cov
erag
e, C
over
Ore
gon
has
join
ed
forc
es w
ith th
e O
rego
n H
ealth
Aut
horit
y to
ad
min
iste
r th
e C
omm
unity
Par
tner
Pro
gram
.
CO
MM
UN
ITY
PA
RT
NE
R P
RO
GR
AM
•C
over
Ore
gon
built
upo
n th
e su
cces
sful
Hea
lthy
Kid
s ou
trea
ch c
ampa
ign
mod
el.
•M
any
com
mun
ity p
artn
ers
had
exis
ting
outr
each
pr
oces
ses
and
rela
tions
hips
in p
lace
from
the
Hea
lthy
Kid
s ca
mpa
ign.
•C
omm
unity
par
tner
s ha
ve b
uilt
rela
tions
hips
with
co
nsum
ers;
the
com
mun
ity c
an r
ely
on p
artn
ers
as
esta
blis
hed
and
trus
ted
reso
urce
s fo
r as
sist
ance
.
OU
TR
EA
CH
BE
ST
PR
AC
TIC
ES
Gra
ntee
s, D
MA
P C
ontr
acte
d P
rovi
ders
, Vol
unte
ers:
•H
ospi
tal s
yste
ms
•P
rivat
e m
edic
al g
roup
s
•S
afet
y ne
t clin
ics
•C
ount
y he
alth
dep
artm
ents
•F
aith
-bas
ed o
rgan
izat
ions
•C
omm
unity
-bas
ed o
rgan
izat
ions
•S
mal
l bus
ines
ses
•S
choo
l dis
tric
ts
•U
nion
s
PAR
TN
ER
S IN
CLU
DE
•$6
mill
ion
in g
rant
s aw
arde
d:
�O
utre
ach
and
Enr
ollm
ent (
12 m
onth
s; 3
1 gr
ante
es)
�P
rovi
der
Out
reac
h an
d E
nrol
lmen
t (12
mon
ths;
18
gran
tees
)
�C
omm
unity
Out
reac
h an
d E
duca
tion
(6 m
onth
s; 1
4 gr
ante
es)
•O
vera
rchi
ng g
oal o
f the
gra
nt p
rogr
ams:
�R
each
und
erse
rved
, har
d-to
-rea
ch c
omm
uniti
es w
ith
Cov
er O
rego
n in
form
atio
n an
d ap
plic
atio
n as
sist
ance
.
GR
AN
TE
ES
Con
duct
targ
eted
out
reac
h an
d in
-rea
ch a
ctiv
ities
to
conn
ect O
rego
nian
s w
ith a
fford
able
hea
lth in
sura
nce
�Ta
blin
g/pr
esen
ting
at c
omm
unity
eve
nts
�E
nrol
lmen
t fai
rs
�M
edia
cam
paig
ns (
prin
t, w
ebsi
te, s
ocia
l med
ia, r
adio
, TV
)
�P
hone
/nei
ghbo
rhoo
d ca
nvas
sing
�R
elat
ions
hip
build
ing
with
com
mun
ity g
ate
keep
ers
PAR
TN
ER
RO
LES
Offe
r cu
ltura
lly a
nd li
ngui
stic
ally
app
ropr
iate
ass
ista
nce
�P
rovi
de g
ener
al in
form
atio
n on
Cov
er O
rego
n
�E
xpla
in th
e ap
plic
atio
n/en
rollm
ent
proc
ess
�A
ssis
t clie
nts
with
com
plet
ing
the
appl
icat
ion
(in-p
erso
n, o
ver
the
phon
e, h
ome
visi
ts, e
tc.)
�C
larif
y el
igib
ility
crit
eria
, doc
umen
tatio
n re
quire
men
ts a
nd te
rms
�S
ubm
it th
e ap
plic
atio
n on
beh
alf o
f the
app
lican
t
PAR
TN
ER
RO
LES
Pro
vide
follo
w-u
p as
sist
ance
and
clie
nt a
dvoc
acy
�O
nce
appl
icat
ions
has
bee
n su
bmitt
ed, p
rovi
de fo
llow
-up:
•C
hang
es to
app
licat
ion
•S
tatu
s of
app
licat
ion
•Q
HP
/CC
O e
nrol
lmen
t
•G
ener
al q
uest
ions
•E
xpla
inin
g el
igib
ility
/req
uire
men
ts a
nd a
lert
ing
Cov
er O
rego
n to
in
corr
ect e
ligib
ility
det
erm
inat
ions
�R
efer
app
lican
ts to
lice
nsed
, cer
tifie
d in
sura
nce
agen
ts
�Li
nk a
pplic
ants
to o
ther
soc
ial s
ervi
ces,
as
need
ed
PAR
TN
ER
RO
LES
•M
ost c
omm
unity
par
tner
s ar
e do
ing
this
wor
k in
add
ition
to
thei
r re
gula
r jo
b du
ties,
som
e ar
e st
rictly
vol
unte
ers.
•M
uch
larg
er b
urde
n of
wor
k th
an e
xpec
ted,
due
to p
orta
l is
sues
.
•T
hey
wou
ld li
ke to
mai
ntai
n th
e tr
ust o
f the
ir cl
ient
s by
co
ntin
uing
a r
easo
nabl
e re
spon
se r
ate
whe
n ac
ting
on
thei
r be
half.
•T
hey
are
advo
cate
s fo
r pe
ople
who
ofte
n ha
ve a
har
d tim
e ad
voca
ting
for
them
selv
es.
A D
AY IN
TH
E L
IFE
•Adv
ise
on p
lan
sele
ctio
n fo
r Q
HP
s or
CC
Os
•Offe
r pe
rson
al p
refe
renc
es fo
r pl
ans
or p
rovi
ders
•Acc
ept a
ny fo
rms
of p
aym
ent f
or a
ssis
tanc
e
•Act
as “A
utho
rized
Rep
rese
ntat
ives”f
or a
pplic
ants
PAR
TN
ER
S D
O N
OT
…
•H
ouse
d at
the
Ore
gon
Hea
lth A
utho
rity
with
an
Inte
r-G
over
nmen
tal A
gree
men
t with
Cov
er O
rego
n fo
r ou
trea
ch
and
enro
llmen
t wor
k ac
ross
the
stat
e
•8
Reg
iona
l Out
reac
h C
oord
inat
ors
•C
omm
unity
Eng
agem
ent C
oord
inat
or
•P
rovi
der
Cam
paig
n C
oord
inat
or
•B
usin
ess
Team
OU
TR
EA
CH
TE
AM
•C
omm
unity
Eng
agem
ent C
oord
inat
or, A
nton
io
Torr
es:
deve
lops
and
impl
emen
ts a
n en
rollm
ent
cam
paig
n ta
rget
ing
hard
-to-
reac
h an
d un
ders
erve
d co
mm
uniti
es, i
nclu
ding
com
mun
ities
with
div
erse
cul
tura
l ba
ckgr
ound
s.
•P
rovi
der
Cam
paig
n C
oord
inat
or, B
etse
Thi
elm
an:
deve
lops
and
impl
emen
ts a
cam
paig
n ta
rget
ing
FQ
HC
s,
rura
l hea
lth c
linic
s, h
ospi
tals
, priv
ate
clin
ics,
and
oth
er
stak
ehol
ders
.
CA
MPA
IGN
CO
OR
DIN
ATO
RS
RE
GIO
NA
L O
UT
RE
AC
H C
OO
RD
INAT
OR
S
Ru
by
Gra
ve
n
No
rth
We
st
Jon
McD
aid
& J
osi
e S
ilv
erm
an
Po
rtla
nd
Me
tro
Co
lett
e G
illi
es
So
uth
We
st
De
an
na
Sim
on
Ce
ntr
al/
So
uth
-Ce
ntr
al
Ma
rin
a
Ca
ssa
nd
ra
No
rth
Ce
ntr
al
Ke
lly
Pa
ige
Fro
nti
er
Ch
ris
Ho
use
Wil
lam
ett
e V
all
ey
•D
evel
op a
nd im
plem
ent o
utre
ach
stra
tegi
es in
our
re
spec
tive
terr
itorie
s
•Tr
ain
and
prov
ide
on-g
oing
sup
port
to c
omm
unity
pa
rtne
rs
•O
ffer
com
mun
ity p
artn
er te
chni
cal s
uppo
rt
•H
elp
com
mun
ity p
artn
ers
trou
bles
hoot
and
nav
igat
e th
e sy
stem
on
beha
lf of
thei
r cl
ient
s
•F
acili
tate
mon
thly
cou
nty
colla
bora
tive
mee
tings
•H
elp
man
age
the
gran
tee
prog
ram
RE
GIO
NA
L O
UT
RE
AC
H C
OO
RD
INAT
OR
S
Oct
ober
201
3 –
Apr
il 20
14N
ote
spec
ial e
nrol
lmen
t per
iod
from
Apr
il 1
–A
pril
30, 2
014
Enr
ollm
ents
thro
ugh
Cov
er O
rego
n
•M
edic
al E
nrol
lmen
ts: 2
71,1
80
�77
,583
QH
P
�19
3,59
7 O
HP
/HK
•D
enta
l Enr
ollm
ents
: 15,
926
•P
orta
l enr
ollm
ents
: 36,
516
•N
et e
nrol
lmen
ts:
�N
et Q
HP
: 72,
890
�N
et d
enta
l: 14
,602
(dat
a as
of M
ay 8
, 201
4)
RE
CA
P: O
PE
N E
NR
OLL
ME
NT
Cov
er O
rego
n R
anki
ngs
Nat
iona
lly:
Raw
num
bers
; com
pare
d to
all
stat
es a
nd D
.C.
•To
tal e
nrol
lmen
t: 15
thou
t of 5
1 st
ates
•Q
HP
enr
ollm
ents
: 28
thou
t of 5
1 st
ates
•M
edic
aid
enro
llmen
ts:
5th
out o
f 51
stat
es
(dat
a as
of M
ay 8
, 201
4)
RE
CA
P: O
PE
N E
NR
OLL
ME
NT
Dem
ogra
phic
s (Q
HP
s)
(dat
a as
of A
pril
19, 2
014)
RE
CA
P: O
PE
N E
NR
OLL
ME
NT
Ind
ica
tor
Ore
go
n Q
HP
en
roll
me
nt
Na
tio
na
l Q
HP
en
roll
me
nt
GE
ND
ER
Fe
ma
le5
7%
54
%
Ma
le4
3%
46
%
Dem
ogra
phic
s (Q
HP
s)
(dat
a as
of A
pril
19, 2
014)
RE
CA
P: O
PE
N E
NR
OLL
ME
NT
Ind
ica
tor
Ore
go
n Q
HP
en
roll
me
nt
Na
tio
na
l Q
HP
en
roll
me
nt
AG
E
<1
85
%6
%
18
-25
7%
11
%
26
-34
15
%1
7%
35
-44
15
%1
7%
45
-54
21
%2
3%
55
-64
37
%2
5%
≥6
50
%0
%
18
-34
22
%2
8%
Met
al T
ier
(QH
Ps)
(dat
a as
of A
pril
19, 2
014)
RE
CA
P: O
PE
N E
NR
OLL
ME
NT
Ind
ica
tor
Ore
go
n Q
HP
en
roll
me
nt
Na
tio
na
l Q
HP
en
roll
me
nt
ME
TAL
TIE
R
Ca
tast
rop
hic
1%
2%
Bro
nze
22
%2
0%
Sil
ve
r6
6%
65
%
Go
ld1
1%
9%
Pla
tin
um
1%
5%
QH
Ps
Con
tinue
d…
•80
% q
ualif
ied
for
finan
cial
ass
ista
nce
(vs.
85%
nat
iona
lly)
•D
istr
ibut
ion
of e
nrol
lees
acr
oss
carr
iers
(11
car
riers
tota
l)
•M
oda:
76%
•K
aise
r: 8
.8%
•P
rovi
denc
e: 4
.5%
•A
ll ot
her
plan
s co
mbi
ned:
10.
7%
(dat
a as
of A
pril
18, 2
014)
RE
CA
P: O
PE
N E
NR
OLL
ME
NT
Med
icai
d/C
HIP
•13
8,16
2 en
rollm
ents
thro
ugh
Fas
t Tra
ck
•90
0,03
8 to
tal M
edic
aid/
CH
IP e
nrol
lmen
ts
•S
ince
Med
icai
d E
xpan
sion
(Ja
nuar
y 1,
201
4),
Med
icai
d/C
HIP
enr
ollm
ent h
as in
crea
sed
by 4
3.7%
. T
his
repr
esen
ts th
e hi
ghes
t inc
reas
e am
ong
stat
es th
at
opte
d in
to M
edic
aid
Exp
ansi
on.
(dat
a as
of M
arch
31,
201
4)
RE
CA
P: O
PE
N E
NR
OLL
ME
NT
QH
P E
NR
OLL
ME
NT
PR
OJE
CT
ION
S
Da
teR
ev
ise
d L
ow
Re
vis
ed
Mid
Ap
ril
20
14
64
,40
09
7,2
00
De
cem
be
r 2
01
41
05
,60
01
54
,80
0
Jan
ua
ry 2
01
51
45
,90
02
01
,60
0
De
cem
be
r 2
01
51
61
,40
02
19
,20
0
Jan
ua
ry 2
01
61
84
,70
02
54
,70
0
De
cem
be
r 2
01
61
91
,90
02
56
,70
0
(as
of F
ebru
ary
2014
)
•C
PA
s su
bmitt
ed 1
00%
of t
he 3
6,51
6 po
rtal
app
licat
ions
–38
% Q
HP
–62
% O
HP
/HK
•P
erce
nt o
f QH
P e
nrol
lmen
ts b
y C
PA
s us
ing
the
port
al:
18.6
%
(dat
a as
of A
pril
30, 2
014)
CPA
PR
OG
RA
M IM
PAC
T
•C
PA
pro
gram
con
tinue
s
�O
utre
ach
�C
olla
bora
tive
mee
tings
�Tr
aini
ngs
•O
HP
/HK
enr
ollm
ent c
ontin
ues
�C
AW
EM
/CA
WE
M P
lus
enro
llmen
t con
tinue
s
•Q
ualif
ying
life
eve
nts
for
QH
Ps
appl
y
•S
earc
h fo
r a
new
Exe
cutiv
e D
irect
or c
ontin
ues
•N
ew b
usin
ess
plan
pre
sent
ed to
the
stat
e le
gisl
atur
e
•Tr
ansi
tion
Pro
ject
wor
k be
gins
MAY
–N
OV
EM
BE
R 2
014
Dire
ctiv
e
•F
eder
al te
chno
logy
for
QH
P b
y N
ovem
ber
15, 2
014
•Tr
ansf
er te
chno
logy
to O
rego
n H
ealth
Aut
horit
y fo
r M
edic
aid
•P
rovi
de s
ingl
e po
int o
f acc
ount
abili
ty
•M
aint
ain
loca
l con
trol
to k
eep
Ore
gon’
s m
arke
tpla
ce
com
petit
ive
and
pric
es lo
w
•C
ross
-div
isio
nal c
oord
inat
ion
TR
AN
SIT
ION
PR
OJE
CT
Lead
ersh
ip
•Ti
na E
dlun
d, D
irect
or
•A
lex
Pet
tit, C
IO
•S
arah
Mill
er, S
enio
r P
roje
ct M
anag
er
•C
ross
-div
isio
nal p
roje
ct te
am: C
O/O
HA
/DH
S/D
AS
/OID
TR
AN
SIT
ION
PR
OJE
CT
Nov
embe
r 15
, 201
4 –
Feb
ruar
y 15
, 201
5 (s
ubje
ct to
cha
nge)
Fed
eral
Res
pons
ibili
ty
(sta
rtin
g N
ovem
ber
15, 2
014)
�Q
HP
elig
ibili
ty a
nd e
nrol
lmen
t
�C
all C
ente
r fu
nctio
ns fo
r Q
HP
OP
EN
EN
RO
LLM
EN
T: Y
EA
R 2
Ore
gon
Res
pons
ibili
ty
•R
ate
revi
ew (
sum
mer
201
4)
•F
ront
end
con
sum
er o
utre
ach
and
educ
atio
n
•In
itial
QH
P p
lan
man
agem
ent
•M
edic
aid
prog
ram
: det
erm
inat
ions
, not
ices
, re
dete
rmin
atio
ns, M
edic
aid
call
cent
er, M
edic
aid
onlin
e ap
plic
atio
n an
d ap
peal
s
OP
EN
EN
RO
LLM
EN
T: Y
EA
R 2
Ong
oing
Dis
cuss
ions
•A
gent
trai
ning
and
reg
istr
atio
n
•E
nrol
lmen
t of c
onsu
mer
s fr
om C
over
Ore
gon
to th
e fe
dera
l ex
chan
ge
•C
ertif
icat
ion
of p
lans
Dis
trib
utio
n of
Sha
red
Res
pons
ibili
ty•
QH
P m
onito
ring
and
over
sigh
t
•P
lan
man
agem
ent
•C
omm
unity
par
tner
s
OP
EN
EN
RO
LLM
EN
T: Y
EA
R 2
Med
icai
d
•Tr
ansf
er M
edic
aid
elig
ibili
ty s
yste
m b
ack
to
Ore
gon
Hea
lth A
utho
rity
•O
rego
n H
ealth
Aut
horit
y re
tain
s:–
Med
icai
d on
line
appl
icat
ion
syst
em w
ith lo
cally
-bas
ed
call
cent
er
–M
edic
aid
cons
umer
out
reac
h an
d ed
ucat
ion
–M
edic
aid
dete
rmin
atio
ns, e
nrol
lmen
ts, r
edet
erm
inat
ions
, ap
peal
s
OP
EN
EN
RO
LLM
EN
T: Y
EA
R 2
•H
ave
App
licat
ion
Ass
iste
rs in
pla
ce/r
efer
ral s
yste
m fo
r ap
plic
atio
n as
sist
ance
�P
ublic
sea
rch
func
tion:
Cov
erO
rego
n.co
m/a
gent
/sea
rch
•C
ondu
ct in
-rea
ch to
iden
tify
unin
sure
d cl
ient
s an
d lin
k th
em to
ap
plic
atio
n as
sist
ance
•B
e pr
epar
ed to
adv
ocat
e on
beh
alf o
f clie
nts
as th
ey
face
bar
riers
in
terf
acin
g w
ith th
e sy
stem
•S
tay
info
rmed
:
�B
oard
of D
irect
ors
mee
tings
�C
onsu
mer
Adv
isor
y C
omm
ittee
mee
tings
�C
CO
Con
sum
er A
dvis
ory
Com
mitt
ee m
eetin
gs
�C
ount
y C
over
Ore
gon
colla
bora
tives
CA
LL T
O A
CT
ION
•D
MA
P C
ontr
acts
and
Add
enda
�A
bilit
y to
ser
ve O
HP
clie
nts
and
bill
DM
AP
�C
onta
ct D
MA
P r
e: c
ontr
act
(ww
w.o
rego
n.go
v/oh
a/he
alth
plan
/Pag
es/p
rovi
dere
nrol
l.asp
x)
�C
onta
ct B
etse
Thi
elm
an r
e: a
dden
dum
(el
izab
eth.
s.th
ielm
an@
stat
e.or
.us)
•H
ospi
tal M
edic
al P
resu
mpt
ive
Elig
ibili
ty
(ww
w.o
rego
n.go
v/oh
a/he
alth
plan
/tool
s/H
ospi
tal%
20P
resu
mpt
ive%
20E
ligib
ility
%20
Rol
es%
20an
d%20
Res
pons
ibili
ties.
pdf)
�P
resu
mpt
ive
Elig
ibili
ty A
ppro
val N
otic
e (F
orm
326
3A;
apps
.sta
te.o
r.us/
For
ms/
Ser
ved/
he32
63a.
pdf)
–A
ccep
tabl
e pr
oof o
f elig
ibili
ty f
or r
ende
ring
and
billi
ng fo
r se
rvic
es
–E
duca
te y
our
phar
mac
ies
�C
onta
ct J
anna
Sta
rr a
t jan
na.s
tarr
@dh
soha
.sta
te.o
r.us
CA
LL T
O A
CT
ION
•M
MIS
issu
es
�C
onta
ct O
HP
Cus
tom
er S
ervi
ce fo
r en
rollm
ent v
erifi
catio
n at
1-85
5-69
9-90
75
�A
ble
to r
ende
r an
d bi
ll fo
r se
rvic
es
CA
LL T
O A
CT
ION
•E
ligib
ility
, app
licat
ions
, rel
ated
issu
es: C
usto
mer
Ser
vice
;
1-85
5-C
over
OR
•O
HP
ben
efits
, cov
erag
e pa
cket
s, ID
car
ds, o
ther
OH
P m
embe
r is
sues
: O
HP
Clie
nt S
ervi
ces
Uni
t; 1-
855-
273-
0557
•P
rovi
der-
side
issu
es: O
HP
Pro
vide
r S
ervi
ces
Uni
t; 1-
800-
336-
6016
•P
rovi
der
enro
llmen
t: be
com
ing
an O
HP
pro
vide
r; 1
-800
-422
-504
7
•P
harm
acy
issu
es: O
rego
n P
harm
acy
Cal
l Cen
ter;
1-8
88-2
02-2
126
•C
CO
issu
es: C
CO
Cus
tom
er S
ervi
ce N
umbe
rs
CO
/ O
HA
CO
NTA
CT
S
Josi
e S
ilver
man
, MP
H
Cel
l: 50
3-26
9-70
92
Em
ail:
josi
e.j.s
ilver
man
@st
ate.
or.u
s
Jon
McD
aid,
MA
Cel
l: 50
3-26
9-08
80
Em
ail:
mic
hael
.j.m
cdai
d@st
ate.
or.u
s
OU
R C
ON
TAC
T IN
FO
RM
ATIO
N
QU
ES
TIO
NS
?