INTRODUCTION

• Founded in 1976. • HCL Infosystems Ltd has established itself as India´s

premier hardware, services and ICT systems integration company.• Spectrum of products include - Computing, Storage,

Networking, Security, Telecom, Imaging and Retail.• HCL have constantly innovated for over quarter of

century to offer a range of products to cater to different requirements of the customers.

HCL INNOVATIONS

BY:Jagbirpal SinghKaranveer Singh

Vision and Mission

• Vision

To enrich lives and enabling business transformation for customers, with best technologies. Be the first choice for employees and partners, with commitment to sustainability.• Mission

delivering sustainable world class technology products, solutions and services to consumers creating superior shareholder value.• Core Values

HCL shall uphold the dignity of every individual

honour all commitments

be responsible corporate citizens

be committed to Quality, Innovation and Growth in every endeavor

KPMG Ranked HCL as Leader:

• HCL Technologies (HCL), a leading global IT services provider today announced that it has been named as a leader in innovation in the Nordic region.This accolade comes as part of a 2013 Nordic IT Outsourcing Service Provider Satisfaction and Performance Survey by KPMG. • HCL recorded highest industry scores across all

vendors on ten out of eleven satisfaction indicators, including Innovation, Price, Risk, Operational relationship, Strategic Relationship, Flexibility, Governance, Transition and IT Security among 200 IT spending organizations across the Nordic region.

History Of Innovations:

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The Drivers Of Innovation:

• HCL decided to position itself as a value-centric company, rather than a volume-centric company. • The second strand of HCL’s innovation-led strategy

was the allure of uncontested market space – the “blue oceans” where margins are high and competitors are non-existent.

Building an Innovative Organization:

• “We were creating an innovative company, but you can’t do that unless your internal organization structure is innovative. If you don’t perpetuate innovation, it is not going to happen.”, Vineet Nayar.

Few over-riding principles that shape all the changes he is putting in place at HCL :

• Employee first, customer second. • Transparency reduces the gap between the

manager and the employee. • There are no half-measures.Dramatic changes are

needed to get the pendulum swinging.

• 360-degree feedback:rating of 1500 managers on twenty aspects of their performance – strategic vision, ability to communication , problem solving skills, responsiveness,etc by 20,000 people across the company. This system is important because it shows the manager is accountable to the employee not the reverse.

• Service tickets. Three aspects:

1. Any employee with a question, a problem, or a gripe is encouraged to open a “ticket” with the relevant department. If there is a problem with the air-conditioning, she opens the ticket with the facilities service desk.

2. Second, it underlines the concept of reverse-accountability – the idea that managers and support functions are serving the employees, not the other way round And this is all part of the employee-first mentality.

3. A third benefit of the service ticket system is it acts as a barometer of ill-feeling or problems in the organisation.

• Recognition for added value:

developed a clear point of view on compensation and recognition.involved customer in deciding compensation for employees.

whenever an employee thinks he has done something that goes above and beyond the contract, he logs the value created in the value portal which shoots off a note to the customer describing what he has done – perhaps unexpected cost savings, perhaps increased server utilisation – and the customer is asked how much do you value this? The customer responds on a one-to-fi ve scale, the results are fed back into the system, and at the end of a quarter we count up how many ‘innovation points’ each person has received. These innovation points can be cashed in for a gift, perhaps a bike or a holiday

INNOVATION STRATEGIES:• Employees Create Real Value for Customers

HCL takes pride in its philosophy of “Employee First,” which empowers its 62,000 employees to create real value for their customers• Creating a Distinctive Leadership Culture

HCL partnered with Harvard Business Publishing to deliver its 20-week Emerging Leaders program, aimed at creating a distinctive leadership culture, using Leadership Direct

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• Learn today, apply tomorrow:

Program assignments and discussion sessions are built into the normal work calendar and linked to business issues. The program includes regular online moderated case discussion with up to six hours of team project work; online, highly interactive discussions facilitated by Harvard Business Publishing moderators; and expert lectures presented by Harvard Business School faculty and thought leaders.• Promoting Talent from Within

With Emerging Leaders, HCL is now able to actively cultivate and promote talent from within. The program has boosted employee morale and loyalty in an environment

18th edition of the Greenpeace Guide to Greener Electronics:

VARIOUS PRODUCTS

HrMate (EmpSol) Human Resource Management

mBanc Mobile Banking

eVitran Proposal Tracking System, Public distribution system

ezTax Excise and Service Tax Management System

Cqure Credit Quality Review and management audit review

BancScan Enterprise wide MIS reporting system

TouchMate Kiosk Management System

BancR Banc reconciliation

iBanc Internet Banking

iATM ISO 8583 based Interface for ATM's

CallMate Call Management Software

Interface Products:

HCL ME UI UI components for HCL ME Tablet – Android Launcher, Widgets, Boot Animation sequence, Live wallpapers, Themes

HCL ME Apps Suite App for syncing content with Desktop, HCL Touch

HCL ME OS Android 2.3 based OS supported on HCL ME Tablets (Telco drivers, PC connectivity, Device updates, UI integration)

HCL Order & Billing App This app will allow tablet-based customer ordering and billing for restaurants and shops

Phone Appliance for Senior Citizens

To provide senior citizens with an easy-to-use phone interface

Medical Appliance To help patients record medical readings such as blood pressure, blood sugar

Ambulance Appliance To enable monitoring and reporting critical patient parameters

SFA Appliance for BFSI To enable Sales Force Automation for credit card agents, loan agents, insurance agents

SFA Appliance for Pharmacy To enable Sales Force Automation for pharma sales representatives

Electronic Gadgets:

HCL Laptop HCL Gaming Console

HCL Tablet HCL All in one computer

BENEFITS OF A PROVEN COMMITMENT FROM HCL INFOSYSTEMS:

• Reliable IT Backbone

HCL offer a reliable IT backbone to HCL partners. HCL provide a one-stop-shop for meeting end-to-end IT requirements, thus offering a smooth ICT management. HCL high-quality products and services give you means to work in a smarter way and be more productive and competitive• Differentiated Product Access

At HCL, HCL understand that different customers have different needs. HCL have constantly innovated to offer a range of products to cater to different requirements of the customers. HCL commits to manufacture “Green” PCs and Laptops that are RoHS compliant and adhere to stringent environment management standards.

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• Unparallel Support

When the situation calls for it, HCL can help you with HCL dedicated 24x7 HCL Touch service network. You can benefit from services offered through HCL offices in 170 cities, 505 points of presence, reaching 4,000 towns. Pre- and post-sales support from HCL specialists makes identifying the best solution for each sales opportunity even more predictable• Extensive Marketing Support 

. HCL have picked up valuable marketing lessons in serving the IT needs of the Indian customers. HCL can help you to focus on some of the most critical marketing needs facing your business

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• Structured for Ease and Value

Each element of HCL business partnership solutions are designed to reduce the costs of deployment, support and management. So whether it’s for you or your customers, HCL provide complete ICT solutions - all at a great value

conclusion• HCL Technologies is a leading global IT services company,

working with clients in the areas that impact and redefine the core of their businesses. Since its inception into the global landscape after its IPO in 1999, HCL focuses on „transformational outsourcing‟, underlined by innovation and value creation, and offers integrated portfolio of services including software-led IT solutions, remote infrastructure management, engineering and R&D services and BPO. HCL leverages its extensive global offshore infrastructure and network of offices in 31 countries to provide holistic, multi-service delivery in key industry verticals including Financial Services, Manufacturing, Consumer Services, Public Services and Healthcare

REFERENCES:• http://www.hclinfosystems.in• http://bsr.london.edu/files/79/employees-first.pdf• http://www.greenpeace.org/international/Global/international/p

ublications/climate/2012/GuideGreenerElectronics/HCLInfosystems.pdf

• http://www.harvardbusiness.org/sites/default/files/17475_CL_SuccessStory_HCL.pdf

• http://www.hcltech.com/sites/default/files/kpmg_nordic_.pdf