hceo november 2010 engaged in what
DESCRIPTION
Presentation focused on "engaged in what" - moving employee engagement forward.TRANSCRIPT
Copyright 2010, Dr. Theresa M. Welbourne 1
Engaged in What?
Dr. Theresa M. WelbournePresident and CEO
eePulse, Inc.www.eepulse.com
Research Professor Center for Effective Organizations
University of Southern Californiahttp://ceo.usc.edu
Editor-in-Chief, HRM, the Journal
Materials
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Presentation document Engaged in what?
Diagnostic Tool and Notes Pages
Optional: Book chapter and articles on this topic. [email protected]
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Myth?
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“It’s creative repackaging of stuff that’s been around for a long time”
Edward Lawler, Professor of Management and Organization, University of Southern California’s Marshall School of Business.
“Soon we will be talking about marrying all of those employees to whom we’ve engaged.”
IBM’s Head of Personnel, Randall MacDonald.
Is engagement a myth?
Engaging Words
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Authors Theories or other literature cited when discussing definitions of employee engagement
Macey & Schneider (2008) Involvement, commitment, attachment, mood, citizenship behavior, effort, prosocial behavior, disposition, loyalty, productivity, ownership, job satisfaction
Saks (2006) Organizational commitment, organizational citizenship, emotional and intellectual commitment, discretionary effort, withdrawal, attention, absorption, efficacy, cynicism, exhaustion, state of mind, vigor, dedication, absorption
Ferrer (2005) Job satisfaction, enthusiasm, motivation for work, positive attitude, feeling involved and valued, organization commitment
David MacLeod and Nita Clarke (2010)
Commitment, energy, potential, creativity, personal attachment to work, positive attitude, authentic values, trust, fairness, mutual respect, discretionary effort
The Conference Board report on Employee Engagement (2006)
Cognitive commitment, emotional attachment, connection, discretionary effort, emotional drivers (pride, relationships with manager), rational drivers (pay and benefits), satisfaction.
Kular, Gatenby, Rees, Soane, and Truss (2008)
Role performance, intellectual and emotional commitment, discretionary effort, passion for work, job involvement, flow, organization citizenship behaviors
Attitude?
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Newman and Harrison (2008) suggest that employee engagement indeed is nothing new. “Been there, bottled that"
Employee engagement should be considered an overall mega job attitude.
Mega Employee Attitude?
Proposal
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Proposal: Engagement is an industry or a field of study but NOT a construct
• Fields of OB, HRM cover the same territory• VPs of employee engagement• Departments of employee engagement • Many businesses are “doing” engagement: consultants,
technology firms, health care organizations, wellness centers
• Engagement is focused on the “thing” about employees important in driving firm performance
Beyond…
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Engaged in what? Direction?
What do employees “get”? Exchange?
Beyond Engagement What’s Next?
First Step
First, explore the “engaged in what” question with research
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Sense of urgency changesfrequently; how can we keep urgency and valor in balance?
Moving Forward or Standing Still?
Answer:People
Urgency &Val-o-r
Urgency =Energy
Research questions: What drives firm performance?
What are conditions under which the “people” asset is optimized?
Performance is the starting point of the research
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Percent of Employees “Moving Forward”
Low Urgency High Urgency
High employee value,
ownership, rewards
Low employee value,
ownership, rewards
Energy
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Energy Pulse™
At what pace are employees moving? How fast are they going?
Leader Energy
Employee Energy
Core Job Role
Non-core Roles
Customer Sales
Firm Performance
EMPLOYEE ENGAGEMENT
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Engaged in What? Direction?
•From Welbourne, 2005, 2003; •Welbourne, Johnson, & Erez, 1998
The Role Based Performance Model*
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Go to Diagnostic ToolPage 2
Record responses to the items on this pageDiscuss results in small groups
What did you learn?
The Pieces
Direction: Roles Core job PLUS
strategic non-core job roles (innovator, team
member, career, organizational)
Standing still or going
backwardsMomentum (engaged or disengaged)
Moving forward
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Business Outcomes (direction and
momentum are aligned)
Does Direction Matter? Engaged in What?
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You tell me …
Second
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Second, when employees engage, what do they get in
exchange?
Story
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Story from the Data
Global study of leaders conducted since 2003. Today we have 12,000 leaders “enrolled.” It is the first real-time leadership benchmarking and learning initiative.
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People are Exhausted• Stacking work is burning
out leaders, making them feel unproductive, errors are made, losing confidence, and opportunities are missed.
• They are getting more work in return for extra effort.
• Directors, ready to leave, being poached.
Drive Business
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Which roles drive the business?
Strategy, Strategizing,
Identity, Relational Capital
See page 3 of Diagnostic Tool
EMPLOYEE
CoreJob
InnovatorTeam
member
Career or LearnerOrganization
member
Employee engagement today only looks at one or two roles. Need to explore ALL roles simultaneously.
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Tradeoffs?
EMPLOYEE
CoreJob
InnovatorTeam
member
Career or LearnerOrganization
member
EMPLOYEE Fairness perceptions are
affected. Employee is doing more with
nothing more in exchange.
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Angry Managers
EMPLOYEE
CoreJob
InnovatorTeam
member
Career or LearnerOrganization
member
Measure all roles; Reward and
recognize relevant roles.
Explore some ideas next: What innovative work are you doing or have you seen?
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Balance
EMPLOYEE
CoreJob
InnovatorTeam
member
Career or LearnerOrganization
member
CORE JOB ROLE
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Measure? Reward?
EMPLOYEE
CoreJob
InnovatorTeam
member
Career or LearnerOrganization
member
INNOVATOR ROLE
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Measure? Reward?
EMPLOYEE
CoreJob
InnovatorTeam
member
Career or LearnerOrganization
member
CAREER OR LEARNER ROLE
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Measure? Reward?
EMPLOYEE
CoreJob
InnovatorTeam
member
Career or LearnerOrganization
member
ORGANIZATION MEMBER ROLE
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Measure? Reward?
EMPLOYEE
CoreJob
InnovatorTeam
member
Career or LearnerOrganization
member
TEAM MEMBER ROLE
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Measure? Reward?
EMPLOYEE
CoreJob
InnovatorTeam
member
Career or LearnerOrganization
member
Linkage ScorecardCore job role
Innovator role
Career or Learner role
Team member role
Organizationmember role
Measure?
Reward?
From the research files:
Map competencies Research against current performance appraisal data
See page 4 of Diagnostic Tool and Notes Pages document
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Linkage ScorecardWhat roles are important to:
Core job role
Innovator role
Career or Learner role
Team member role
Organizationmember role
Executive your businessstrategy?
Successfully strategize and change direction when needed?
Support your company identity or culture?
Build strong and high quality relational capital?
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Measurement
Note about Measurement
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Conclusions
• Employee engagement needs more work• Needs to move beyond “hero” status • Or … it will be another HR fad• Employee engagement goals are sound• Need to add: engaged in what?• Need to add? If I engage, then what?
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www.eepulse.com
www.energizeengage.com
www.leadershippulse.com
http://ceo.usc.edu
+1-734-429-4400
Dr. Theresa M. [email protected]
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