hc3 jan 08 overview 11-7
TRANSCRIPT
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HC3
Oct 2007 1
WELCOME TO THE
Collaborative Chair Maggie DeSantis Executive Director Jametta Lilly
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HC3
Oct 2007 2
The DWDD Mission
To promote the economic self-
sufficiency of Detroit residents and to
provide qualified workers to local
employers through the delivery of cost-
effective, high quality employment,
training, and education services in
partnership with businesses,
community-based organizations and
educational institutions.
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HC3
Oct 2007 3
Healthcare Career Center Mission
To exceed customer expectations in
the delivery of healthcare career
education and placement.
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HC3
Oct 2007 4
Targets Key Industry
• Healthcare identified by
US Department
of Labor and Michigan
Works Agency
as a high growth
industry (anticipated
local growth 17.4%)
• Of US Department of
Labor Bureau of Labor
Statistics fastest
growing occupations,
50% of them are in
healthcare
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HC3
Oct 2007 5
Growth in Demand through 2012*
• Staff Nurse
16% or 14,040 jobs
• Physical Therapist
80% or 463 jobs
• Radiology
Technologist
69% or 519 jobs
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HC3
Oct 2007 6
Growth in Demand through 2012* (continued)
• Medical Technologist
54% or 672 jobs
• Respiratory Therapist
64% or 446 jobs
• Pharmacist
74% or 536 jobs
*Note: Though the positions listed are not in the initial HC3
curriculum, these jobs represent the overall industry need,
and the need for a well-developed pipeline, which HC3
provides.
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HC3
Oct 2007 7
Capitalizes on Current Program –
One Stop Career System
• Accessible /
convenient to
customers
• Offers variety of
employability
resources
• Conducts vocational
assessments
• Universal, seamless,
holistic and
customer-driven
services
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HC3
Oct 2007 8
Targets Regional Expertise –
Coalition Members
Workforce Development Specialists – Partnership for Economic Independence
Educational / Training institution – Oakland University
Healthcare System – Detroit Medical Center
Community Development Organization Warren Conner Development Coalition
HC3 Executive Director
Jametta Lilly
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HC3
Oct 2007 9
Warren Conner Development
Coalition
• Parent corporation to:
– Rebuilding Communities, Inc.
– Eastside LAND, Inc.
– Youth on the Edge of Greatness,
Inc.
– Partnership for Economic
Independence, Inc. (PEI)
• Created PEI as workforce
development agency (1993)
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HC3 Oct 2007 10
Warren Conner Development
Coalition
• Established in 1984 to act as
catalyst to improve quality of life in
Detroit
• Governed by residential, business
and institutional sector leaders
• Sponsor of variety of local initiatives
focused on workforce and youth
development, commercial
revitalization and neighborhood /
resident capacity building
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HC3
Oct 2007 11
Partnership for Economic
Independence, Inc.
1. Comprehensive,
accomplished grassroots
workforce and economic
development agency
2. Servicing Eastside
residents and businesses
for nearly 15 years
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HC3
Oct 2007 12
Partnership for Economic
Independence, Inc.
1. Experience working with
hard-to-serve populations
and Sector Initiatives
2. Worked with over 1500
residents – overall
placement 74%,
customized training grads
100%
3. Training programs licensed
by DLEG
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HC3
Oct 2007 13
Detroit Medical Center
• Comprehensive, integrated medical system:
– 87,000 admissions annually
– 900,000 outpatient visits annually
More than 2,000
licensed beds,
2,600 physicians,
12,000
employees
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HC3
Oct 2007 14
Detroit Medical Center
• Leading regional healthcare system
• Academic affiliations and teaching institution
• Largest non-governmental employer in City of
Detroit
• State’s largest provider of uncompensated care
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HC3
Oct 2007 15
Oakland University
• Nationally recognized
comprehensive public
university offering high
quality, personal
education
• Offerings include
certificate and degree
programs along
healthcare career path
continuum
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HC3
Oct 2007 16
Oakland University
• All academic programs
accredited by NCACS
• School of Nursing:
– annual enrollment of 700
students
– 90% retention rate
– placement rate within 6
months of graduation of
over 90%
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HC3
Oct 2007 17
Process Overview
• Customer eligibility
assessed by One Stop as
to aptitude / interest in
healthcare career
• Referral to Healthcare
Career Center
• Workforce Development /
Academic Advisors
conduct Healthcare
Career Center intake
interview
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HC3
Oct 2007 18
Process Overview
• Career Coach and
Customer develop
Individualized
Employment / Self-
Sufficiency Plan
• Barriers to training
and employment
addressed
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HC3
Oct 2007 19
Process Overview (continued)
• Customer completes
Healthcare Success course
• Customer begins selected
coursework
• Ongoing coaching sessions
• Customer experiences
ongoing exposure to
healthcare environment
through clinical rotations /
internships, employer class
presentations
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HC3
Oct 2007 20
Process Overview
• Coursework and Center
staff continually
emphasize key
employability skills
(customer service,
dependability,
teamwork)
• Referrals to work /
study programs or
employment
opportunities
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HC3
Oct 2007 21
Students First View of the
Nursing Skills Lab
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HC3
Oct 2007 22
First View of the Nursing Skills Lab
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HC3
Oct 2007 23
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HC3
Oct 2007 24
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HC3
Oct 2007 25
First View of Computer Lab
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HC3
Oct 2007 26
First View of Computer Lab
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HC3
Oct 2007 27
Ensuring Success
• Healthcare Success course further assesses readiness for coursework
• Ongoing progress reviews and coaching sessions
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HC3
Ensuring Success
• Cross-functional staff
team approach
(workforce
development,
university, employer)
• Continual
enhancement of
center performance
through collaboration
with DWDD
Oct 2007 28
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HC3
Oct 2007 29
Initial Job Training Programs
• Nursing Assistant
• Patient Care
Associate
• Medical Assistant
• Practical Nurse
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HC3
Sample Career
Laddering Path
Foundation:
Healthcare Success Course
Step 1 – Certified Nursing Assistant
$ 11.51 avg. hourly wage
Step 2 – Patient Care Associate or Medical Assistant
$ 12.88 -13.49 avg. hourly wage
Step 3 – Licensed Practical Nurse
$ 17.98 avg. hourly wage
Step 4 – Registered Nurse
$ 26.75 avg. hourly wage
30
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HC3
Oct 2007 31
Initial Operation
• Client service: 1. 300 customers enrolled in first year
2. 270 minimum complete training activities
3. Assist minimum of 207 to obtain certification in healthcare industry
• Systematic client tracking (Kid Smart TBD)
• Center leadership – Executive Director manages day-to-day
• Oversight by Management Committee - led by WCDC
• Centrally located 18,000 square foot physical plant at 455 W. Fort St.
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HC3
Funding Sources
Via DWDD Current:
– WIA – Adult
– WIA – Dislocated
Worker
• Center staff and
management
committee to
investigate and
pursue other funding
sources and
programmatic needs
Oct 2007 32
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HC3
Metrics and
Performance
Measures
• Transparent outcome
philosophy
• Primary measures of
success are employment
and employment retention
• Focus on continuous
improvement
• Implement performance
payment reporting Oct 2007 33
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HC3
Direct Involvement of
Healthcare Sector Employers
• Brings “to the table” the employers who are the secondary customers of process
• Ensures focus on strong graduates with key employability qualities
Oct 2007 34
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HC3
Direct Involvement of
Healthcare Sector Employers
• Keeps Center advised on new trends and workforce demands
• Facilitates tapping employer resources for continual refining of curriculum and
clinical experience
Oct 2007 35
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HC3
HC3…Helping
Advance
The Next Detroit!
Oct 2007 36
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HC3
Nov 2007 37
Our First LPN Cohort!
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HC3
Nov 2007 38
HC3 Goes International!
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HC3
Oct 2007 39
Preliminary Data
33
4
20
15
0
5
10
15
20
25
30
35
Distributions of Referrals to HC3
by DWDD One Stop Locations (Year to Date)
455 W. Fort St. 33
9301 Michigan Ave. 4
5555 Conner 20
707 W. Milw aukee 15
Number of Refferals
Distribution of Referrals to HC3
By DWDD One Stop Location
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HC3
4
9 9
31
18
12
0
0
5
10
15
20
25
30
35
Age Demographics of Partcipants Reffered to HC3 (Year toDate)
Age: 18- 21
Age: 22-25
Age: 26-30
Age: 31-40
Age: 41-50
Age: 51-54
Age: 55-62
Age: >62
Age Demographics of Participants to Referred to
HC3 YTD
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HC3
15
8
23
32
21
53
0
10
20
30
40
50
60
70
80
HC3 Participant Enrollment Status by Training Program Year to Date
Actively Enrolled 32 21 53
Graduated 15 8 23
Total 47 29 76
CNA's PCA's Participant Total
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HC3
Healthcare Career Center
“Success” is the Gateway Course
to All HC3 Courses
100% of Participants are Enrolled in 40
Hours of Success Coursework and
Healthcare Job shadowing
Nov 2007 42
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HC3
Percentage of HC3 Participants by GenderYear to Date
7%
93%
Male Female
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HC3
Percentage of HC3 Participants by Marital Status Year to Date
60%
14%
11%
11%1% 3%
Single Married Separated (not divorced) Divorced Living w / Partner Widow ed
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HC3
Percentage of HC3 Participants by
Racial/Ethnic Background Year to Date
97%
1% 1%
1%
0%
0%
0%
African American Caucasian Latino/ Hispanic Multi Racial Middle Eastern Native American Asian/ Pacif ic Islander
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HC3
Dependent Status of HC3 Participants Year to Date
22%
71%
7%
No Dependents Dependent Children 18 or younger Dependent Relatives (Other)
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HC3
26
16
72
8
0
811
30
23
4
10
2 1
0
10
20
30
40
50
60
70
80
Barriers Among HC3 Participants Identitlifed at Intake
Employment 26
Employment Related 16
Skill Development 72
Food 8
Clothing 0
Housing (homeless/transitional hsg) 8
Hsg.Related (utilities, repairs) 11
Child Care 3
Adult Care 0
Occurrences
Barriers Among HC3 Participants Identified at Intake
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HC3
HC3 Particpant Support Services Referrals Year to Date
34%
33%
26%
7%
Coaching/ Case Management Career Planning Services HC3 Vocational Training Pending HC3 Training
HCE Participant Support Services Referrals
YTD
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HC3
49
HC3 Uniting
Employers and
Graduates!
For More Information
Contact
Jametta Lilly
Executive Director Detroit Healthcare Career Center
455 W. Fort St. 4th Floor
Detroit, MI 48226
313 309-3415
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HC3
Continuous Learning….Success!
50
Photos, text by
Jametta Lilly Oct/ 2007